Rated 5 out of 5 by DeborahAnne Smell
The hotel had a smell, musty, moldy, not fresh!
Not because the air wasn't on, because it was quite cold in the conference areas.
This was entire hotel. Lower floor reception area, halls, and even hall on our floor.
Bathroom could use vent fans!
May 5, 2014
Rated 3 out of 5 by nora3994 Check In
I sent my reservations in January., When we arrived at the hotel , at 12:00 the rooms were not ready. I can understand that. WHen I came back at 4:00 the rooms still were not ready. The lady with me was 83 years old and on oxygen, the staff did not show her any compassion, we finally got a room at 4:30. the lady that talked to us was very inconsiderate.
March 12, 2014
Rated 3 out of 5 by Donna513 Clean and comfy but lacking in amenities
Double beds not queen.
No microfridge in rooms. A small refrigerator can be reserved but not guaranteed, no microwave on it.
These are the only reasons that i would choose another hotel, as even the low priced hotels have micro-refrigerators standard in their hotels. The "fancier" hotels such as sheratons, really need to catch up with the times!
March 18, 2014
Rated 5 out of 5 by CarolinaRecyclers Very, very nice. Most hotels should take lessons from this hotel's staff members
Stayed here because our work conference was booked here. I usually feel like a hotel is a hotel, they are all about the same. Just give me clean sheets and a decently clean facility and I'm good. However, here after I checked in, I told my husband (who giggled at my comment) "The clerk that checked me in was one of the friendliest, most easy going ladies I have ever dealt with when checking in." Most desk clerks I've dealt are fine, but she was most definitely different. Through the rest of our stay, we found that this hotel was different in many other ways. They simply just just did everything right - not just okay, but very very good. The doormen too - they had a genuine cheery attitude and smile that will have you walking away with a smile and feeling (as corny as it sounds) a bit uplifted!
I wish I could bottle whatever it is that this Sheraton feeds their employees and bring it home for my employees !!
February 24, 2013
Rated 3 out of 5 by Mary206 customer service
We were told on arrival that no rooms with king size beds were available, and then promptly asked if we needed an accommodation of a lower floor (we are an older couple). No king rooms were available, but we had a choice of floors????? Other members of our group (NCBA) voiced dismay regarding issues not being properly addressed or ignored
March 17, 2014
Rated 1 out of 5 by Stevied1 Front desk staff was not very friendly
The front desk staff was not very friendly at either check- in or when I checked out. I am a gold member and thought I would have access to the club lounge, which was denied. Then I changed clothes to workout, called the front desk to find out where the fitness facility was. I was told I had to pay $7 to workout. I would not recommend this property to anyone!
November 19, 2013
Rated 5 out of 5 by JNC1977 Good stay
My Alumni Association scheduled our annual Holiday party at the hotel, so my husband I and decided to spend the night. We were very thankful for the restuarant since the weater was cold and rainy when we arrived. We stayed one night, but everyone was nice and helpful. We were able to receive an early check-in and a late check-out without additional costs.
December 16, 2013
Rated 4 out of 5 by SharonC56 Great Stay
Room/Hotel was very clean and bed was very comfortable.
May 21, 2014
Rated 5 out of 5 by Mike90 Excellent Desk Staff
Although we were checking into seven rooms and had to change names on several of the rooms, the desk staff was efficient, and helpful. They never once appeared that it was a hassle to make the changes. We are very impressed each time we stay as this has been our experience for over ten years.
March 31, 2014
Rated 5 out of 5 by TC42 Excellent Staff
My husband reserved a room for us to stay in following a hospitalization. The staff was incredible in assisting us with whatever the need. Everyone from the desk staff to housekeeping was aware of our situation and went out of their way to provide us all amenities that we needed. I just want to say thank you for your assistance in our time of need.
October 2, 2013
Rated 2 out of 5 by MMMCLM Needs work.....
We were fortunate enough to upgrade to a suite. In the first suite we were assigned, the carpet was buckled throughout the living area & bedroom. We asked to move. In the 2nd suite no carpet issues however the sofas need to be replaced. They were completely worn out and dirty. Also, issues with the wallpaper bubbling. Not at all what we expected.
May 28, 2013
Rated 4 out of 5 by DiscoTommy Room and Bar
The Air conditioner cycleing on and off was very loud and sounded like the vents were loose in room 118 which kept me awake half the night. I noticed that your Bar was empty all night and i know it was due to the high alcoholic drink prices.$5.25 is too much for 1 beer and $10.00 for 1 drink.Room was set up beautiful with the nice king size bed.
December 31, 2012
Rated 5 out of 5 by Jay66 Good Stay....
I am a Plat and this was my first time at this hotel. I've got to say that I was impressed all-around.
Staff was very friendly, I received a decent upgrade, and the club lounge ladies were VERY friendly.
The hotel is in a nice office park with plenty of trails for walking & running. Next time I'm in the RDU area, I will be staying here.
July 31, 2012
Rated 5 out of 5 by Morgan76 Very Accomodating Staff
My trip was extended by 2 days due to inclement weather. Your staff did an exceptional job making guests comfortable and meeting everyone's needs. I would especially like to thank your wonderful front desk staff for keeping sense of humor throughout the week and making sure my colleague and I had a place to stay!
February 18, 2014
Rated 4 out of 5 by Lawrence Room lacks some things
Bedside table lacks extra outlets for cell phone chargers, etc. Have to plug them in across the room and get up for phone calls at night. No refrigerator/microwave so ice/water bottles is a headache. If you get ice the night before, it's melted in the ice bucket the next morning. Room lighting is inadequate - very dark w/all lights on.
March 15, 2013
Rated 4 out of 5 by SWconf Conference visit
Hotel was great with the exception of the fitness center. I always like to use the facilities inside the hotel when I travel. At this hotel there was no fitness center inside the building. Next door was a fitness center that was available to use by the hotel guest for a nominal fee of $7. For such a nice hotel I did not expect this.
January 10, 2013
Rated 4 out of 5 by Barry00 Room great, bathroom sub-par
The room was great, no refrigerator which was a little unexpected, but a cooler and an ice machine made up for that.
The bathroom suffers low pressure in the upper floors, evident in the toilet and shower drainage. Also the sink suffers from a clog of some sort when we first got there, wish this was caught prior to us checking in.
June 27, 2012
Rated 5 out of 5 by MeMyselfI Very Friendly and Helpful Staff
The staff was so friendly and helpful. They were always smiling. Also, the shuttle took me wherever I needed to go. I was very thankful for the ride to and from the airport! They also provided a shuttle to and from my workshop I was attending and drove me to a shopping plaza where I was able to get some dinner. Everyone was great!
September 20, 2013
Rated 5 out of 5 by Carolina2013 The Sheraton is a great place to stay!
My husband and I were at the Sheraton for a Knights of Columbus Event. The hotel was clean, nicely decorated and had all the conference rooms needed for our group. The restaurant was very good
and we chose to eat there rather than go outside. The wait staff and the bar staff were very congenial. We would stay here again gladly!
October 28, 2013
Rated 5 out of 5 by Velva38 The hotel met my expectations
I expect cleanliness, comfort and professionalism when I stay at a hotel, and this hotel met these expectations. The room was clean, roomy, and the bed was comfortable. The staff was courteous and provided a list of nearby restaurants and shoppng centers, along with directions. I will definitely stay here again on my next visit.
July 26, 2012
Rated 5 out of 5 by Lizeth04 Extremely pleased!
This hotel exceeded our expectations. My family and I stayed for two nights and enjoyed our stay very much. The staff is very professional and very friendly. The hotel was impeccable and so was our room. Not to mention the food at the restaurant....excellent! Very pleased and will definitely recommend this hotel to our friends.
August 26, 2013
Rated 3 out of 5 by Peter57 Average conference hotel.
Two items definitely needed improvement - the quality of breakfast and the front desk staff. I ordered off the breakfast menu - the sausage was very cheap, very fatty, the bacon was clumped together, and the pancakes were greasy and undercooked. I had to wait two minutes to get a copy of my bill. Front desk staff never smiled.
March 11, 2013
Rated 3 out of 5 by KCT142 Gym not on site
Staff pleasant but did not inform me gym is not conected to hotel and you need to pay 10 AND bring a photo ID to use. Gym next door staff not pleasant at all. too complicated to deal with at 5:30AM for me. If you want to workout in the morning plan ahead or stay at the other hotels down the road that have free gyms on site.
July 19, 2013
Rated 4 out of 5 by Monique Hotel Good for Business Travelers
My overall experience was very good and staff was responsive when I called about not being able to call the front desk. Hotel maintenance arrived within five minutes which was great; however; it made me a bit uncomfortable to notice that the shower head in my room was changed during my stay without any type of notification.
February 4, 2013
Rated 5 out of 5 by Hokievt Great staff and location
Front desk staff did a great job. Room was comfortable and clean. Location is great fro meetings in the area.
May 5, 2014
Rated 3 out of 5 by boodevil Never as Expected
I have stayed at this property twice in the last month on business. Front desk staff are discourteous and bothered to even check you in. This last trip they tried to put me on the first floor, non- SPG floor. The TV didn't work in the room. They are doing remodeling work and the place just isn't what it use to be.
October 19, 2013
Rated 5 out of 5 by Susan1121 Excellent Service
I would not want to stay anywhere else when I am in RTP. You staff and your room are always the best of the best. You stand out as an example for others to follow, greeted by name, always a welcome message in my room and most importantly I always feel like I am one of the family. Thank you and see you soon.
December 23, 2013
Rated 3 out of 5 by JRobJ Service was the plus
I found the service at the hotel to be quality. Staff was friendly and responsive.
Me and several colleagues were unable to access the internet via our company issued laptops. That presented a problem to getting work done in the evenings. Amenities were good, however, it's time for a makeover (e.g. carpet).
October 23, 2012
Rated 4 out of 5 by Janelle51 Great layout
I was in a wheel chair. I could roll everywhere with no problem
May 5, 2014
Rated 3 out of 5 by Sheila2 Have to keep paper receipts
Disappointed that cash given for incidentals was not recorded in computer and therefore I lost $20 because I lost paper receipt I think example of bad bookkeeping. The extra dollar I paid to make up difference for prepaid bill was shown but not the $20. Oh we'll as the clerk said to me. Lesson learned.
June 28, 2013