Rated 2 out of 5 by SSR74 How is this a Sheraton?
This hotel is, easily, the worst Sheraton I have ever stayed at (I'm Platinum, so I've seen my share of hotels).
My wife and I reserved a night at this hotel for the expressed purpose of being able to conveniently take a shuttle to the airport in the morning for our 645 flight. The airport is literally 7 minutes away.
We arrived and were informed shuttles were only available on the hour, no exceptions, regardless of party. Thus, we needed to take a 5 AM shuttle as the 6 AM shuttle might be cutting it too close. We were a bit surprised since most airport hotels run shuttles either at guest request or at some more frequent interval. No luck. 5 AM it was. We could have obtained a taxi or Uber, but, well, youre' in the middle of North Carolina. Good luck with that.
The gentleman checking us in had to be reminded about the Platinum gift offered at check in. Our time in the Club Lounge was disturbed by a hotel employee who insisted my wife write her name on the check in log (I had written mine and plus 1 - clearly insufficient) and then proceeded to interrupt our conversation for the next 45 minutes.
The room was clean, although clearly showing its age. I shudder to think of what this looked like before its renovation.
And the kicker - when we went down at 455 to check out, we had to yell behind the desk a few times to get someone to come out. When they came out they told us there was a 545 shuttle taking a United crew to the airport which we could've gone on since, and I quote, "they make exceptions for groups". The shuttle driver was located. He did not offer to help us with our luggage.
None of this would be out of the ordinary if we'd booked a lower tier hotel - we'd gladly pay a lower price for a lower level of service. This, however, is supposed to be a Sheraton. You'd expect a lot more. This hotel clearly failed. I have no idea how it remains a Sheraton.
March 30, 2015
Rated 5 out of 5 by Basketfans2 Enjoyed our stay
Comfortable room. Helpful, attentive staff. Appreciated having tub mat & tub hand rail. Hope to attend 2016 convention
March 23, 2015
Rated 4 out of 5 by MemoAbe everything was so clean and organised
I really like this hotel,
March 22, 2015
Rated 4 out of 5 by Olek Business 100%
Your typical consulting hotel. Very business minded.
Clean / Simple. Good if you need to go to Duke. Close to the airport.
March 20, 2015
Rated 5 out of 5 by Sassy73 This Hotel is the BEST!
Love the location and the hotel is all around awesome! Keep up the Good work!
February 16, 2015
Rated 5 out of 5 by Skeebee The Staff made the difference
I appreciated the personal touch and friendly interaction with the people who work at this hotel, at every level. The concierge, front desk bartender and cleaning crew were all extremely helpful and had personality during a simple question. It shouldn't be unusual, but I truly felt as though they wanted me in their hotel and they enjoyed doing their job. For example, taking 5 seconds and helping point me towards my room, or chatting with me during check-in as opposed to simply looking down at the computer and ignoring the presence of others was so unusual (from a person that's traveled all over the US, Europe, Africa, Caribbean and Japan/China 3 months ago) that it caught my attention. This staff deserves a kudos!
February 11, 2015
Rated 5 out of 5 by Wgolf Great staff
We needed a wheel chair and it was furnished promptly. Staff was extremely helpful and always polite with a smile.
February 10, 2015
Rated 2 out of 5 by CharlieO Dreadful Nights Sleep
Having stayed at this hotel as a romantic getaway for my wife's birthday, I found it severely lacking in its ability to keep my satisfied.
First and foremost my primary complaint regards the heating and cooling unit in the room. At the point at which we decided to go to sleep, well after midnight, we fell fast asleep on the the comfortable mattress, for a limited time. Approximately an hour after having fallen asleep, the cooling unit shut off, using the sound of an 18 wheeler coming to an abrupt stop as its signal. It continued like this at regular intervals throughout the night and morning.
To be fair, I could have called down to the front desk, they would have moved us, albeit after 1 o'clock in the morning. But, we did not. I admitted as much to the clerk at the desk on check out. I communicated our failed nights sleep, and he decided instead of the standard concession that he would raise the issue with management. 17 days later, I have heard nothing. I assume they've lost this Gold SPG members complaint somewhere under the rug they swept it under.
January 21, 2015