Sheraton Imperial Hotel & Convention Center

  • 4700 Emperor Blvd,
  • I-40 at Exit 282 (Page Road)
  • Durham,
  • Caroline du Nord
  • 27703
  • États-Unis
  • Carte

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Politique relative à l’âge requis

Les hôtes doivent avoir au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre.

Rated 4.1 out of 5 by 259 reviewers.
Rated 5 out of 5 by always pleasant stay My wife and I stay here some 6 to 8 times a year when we attend seminars at Duke. The hotel is always a good experience and many restruants in the area, although the breakfast is among the best at the Imperial and they have the 'worlds best omlet maker' July 28, 2014
Rated 4 out of 5 by Location The location of the holiday was very convient to the highways and local entertainment. July 22, 2014
Rated 3 out of 5 by Not as good as usual I stay here several times a year and usually enjoy this hotel. I'm usually taken pretty good care of as an SPG Platinum member, but this time I was put in a first floor room, had to go back and ask for a key to the club room and the wifi was abysmal so I was unable to get any work done. July 20, 2014
Rated 2 out of 5 by Customer Satisfaction is not their prerogative This is the third time we have stayed at this hotel. In the past, we've encountered issues with their elevators... I got stuck in the elevator for 40 minutes. That was certainly not a big deal and it wasn't enough to keep us from coming back. This last visit, we booked our room for two nights' stay. The first night was great. The room was comfortable, clean and ready for our arrival. The second night, however, there was a major leak in our bathroom during the middle of the night. The bathroom above us flooded their toilet which resulted in standing toilet water on our bathroom floor. We were transferred to another room around 3:30 AM. The bellman was very courteous despite the fact that we had to pack up all of our belongings in mid sleep. When my husband tried to discuss this matter with the front desk that morning, they wouldn't give him the time of day. They wouldn't sympathize with the fact that we had little to no sleep due to the incident. They said he would have to talk to the General Manager. All the general manager could offer us were points for our inconvenience. Frankly, the last thing we want are points because we doubt we'll be staying with this hotel chain again. We definitely did not feel treated like valued customers. It is a great location and facility with lots of potential but they certainly need to work on their hospitality and customer satisfaction. July 21, 2014
Rated 5 out of 5 by Great Time Facilities were excellent and staff were very professional. I thoroughly enjoyed my stay. July 18, 2014
Rated 5 out of 5 by Excellent Stay Staff was very friendly, room was the quality expected from Sheraton, Seasons restaurant was excellent. We ate there twice for Dinner and twice for Breakfast, excellent made to order omelets and buffet. July 15, 2014
Rated 2 out of 5 by Disappointing I checked in with my family late on July 4th. When we first settled in, the room seemed fine enough, but the air conditioner was extremely loud and kept me awake most of the night. When the air condition was off (which was only occasionally because it was so old it couldn't actually cool the room), there was a steady drip coming from the bathroom. A pipe was leaking above the shower and when you lifted the panel above the shower a torrent of water came down. It was not a dripping faucet, but a full-on leaking/burst pipe. When I mentioned this to the staff the next morning I was cheerily told "thanks for telling us ... we'll pass it along". I was expecting some sort of restitution for an otherwise miserable stay in a luxury property. July 8, 2014
Rated 5 out of 5 by Superior Service Hotel This is a superior hotel in every sense of the word. Our needs were met, special requests were taken care of promptly,food service was great, and personal attention was more than satisfactory. I am planning to reserve a room at the Sheraton Imperial for my upcoming visit to Durham next month. July 13, 2014
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