Rated 5 out of 5 by Laurend3 My Review
Very pleased with the room, how easy check in and check out was. The friendiness.
December 19, 2012
Rated 5 out of 5 by Apuro great staff
friendly, helpful and super friendly staff. the lady at check in was great.
November 27, 2013
Rated 5 out of 5 by John Great meeting location
The staff is great to work with for a large meeting. I was extremely impressed.
May 21, 2013
Rated 5 out of 5 by SFOBOUND Thank You
We needed a place to stay as we were bumped from our flight. Very comfortable.
September 8, 2012
Rated 3 out of 5 by Joe1940 Just another convention hotel
Alright at the convention rate; I would not have paid full fare for it though.
November 15, 2012
Rated 5 out of 5 by doctorj great stay
great service.everyone was very helpful.It was a great stay.the food was great
February 18, 2013
Rated 5 out of 5 This hotel is great for group meeting
the facilities lend itself well to accommodate meeting break out sessions.
November 18, 2012
Rated 5 out of 5 by CaptainT excellent customer service
This was an great experience. Excellent all around service and people.
March 11, 2013
Rated 5 out of 5 by Mrsluvstruck Not a complain
My was great thanks to two helpful employees Betty and Charles .
July 14, 2013
Rated 5 out of 5 by BB804 Great Facility & Location
HIghly recommend when staying in the Raleigh / Durham / RTP area
December 17, 2012
Rated 5 out of 5 by fgoodwin Week Long Stay
Feels like home. Beds are great, quiet rooms. Staff is awesome.
May 20, 2013
Rated 5 out of 5 by drosero very impressed
Staff was great, from the managerial side to housekeeping side!
May 20, 2013
Rated 5 out of 5 by Biguch biguch
very good hotel brand. comfortable and welcoming
December 30, 2013
Rated 5 out of 5 by southpoint comfort
Enjoyed my stay. I found the beds extremely comfortable.
May 30, 2013
Rated 4 out of 5 by Chris33 The employees were terrific
The entire staff was prompt, courteous and helpful.
March 15, 2013
Rated 4 out of 5 by NNN11111 shower not enough pressure
Would have like a shower with good water pressure.
August 12, 2012
Rated 3 out of 5 by gizmogotnet Somewhat disappointing experience...
I have to say that there are good and bad items that occurred during my stay. The beginning was when they did not honor the reservation for a king size bed -- it took me contacting my travel department to get them to give me the king bed that was in my reservation. After that, they managed to "find" a king size room even though they assured me that none were available.
But even then, it wasn't over. I got my keys and was off to my room, only to find that the keys didn't work. After multiple iterations, they finally discovered that the lock was not working correctly (it would read a master key, just not a key that was encoded by any of the other machines in the building). After that, they managed to find -another- king room. Fancy that.
So, after all this, the gentleman at the front desk promised me some breakfast vouchers for my stay due to the issues. Not only did those vouchers never materialize, I never saw that gentleman at the front desk again, nor did anyone else at the front desk know anything about giving me any vouchers.
All things considered, if this had been my first stay at a Sheraton property, I would most definitely NOT be returning. As it is, I believe that the service (after they found a king room) was exceptional.
May 6, 2013
Rated 3 out of 5 by HM23 Poor room service
Ordered breakfast to our room- it was not good-
January 28, 2013
Rated 5 out of 5 by WendyH852 Comfortable Room
Professional Staff, Clean and Comfortable Room
April 8, 2013
Rated 5 out of 5 by Traveler63 I like this hotel
all my needs were met. great place to stay.
September 30, 2012
Rated 5 out of 5 by mmbb great staff
Hotel and staff were great. Would come back
February 22, 2013
Rated 2 out of 5 by harley very dissapointing
meal service very rude and unprofessional
May 1, 2013
Rated 5 out of 5 by Clyde69 Great rooms
Great hotel, great rooms, good location.
July 6, 2013
Rated 4 out of 5 by Sammy031 Nothing exceptional
Great hotel but nothing exceptional.
March 4, 2013
Rated 5 out of 5 by JAM55 Shearton Durham
The room and service was excellent
September 2, 2013
Rated 5 out of 5 by oesstar mrs
every thing at the hotel was grea
October 31, 2012
Rated 2 out of 5 by Noc1 In need of freshening
The hotel was convenient to where my business was taking me, but the hotel is in need of renovation or serious freshening up. Furnishings, et al were quasi 1980's era junky wood. No safe in the room, no amenities to speak of, chairs were stained, TV was rickety, finish on doors worn, plastic cups. Breakfast buffet was reasonable, but eggs were rubbery, biscuits hard, fruit selection small, etc. Best part if the hotel was the free airport shuttle and friendly drivers. Although my driver told me the shuttle would take me anywhere in the triangle area and pick me up. However, when I asked to be taken to downtown Durham to a restaurant, they said it was too far. This in spite of the fact that 3 shuttles were just sitting idle. Cost me $35 each way for a taxi. Could have rented a car cheaper. But here is my last and most agregious issue... I am diabetic and whenever I travel, the hotel ALWAYS puts a fridge in my room upon notifying them of my disease at no charge. The Sheraton however charged me $10/day for it. So in essence, I was penalized $10 because I have diabetes. It's just bad form. I mentioned this at checkout and the disinterested, unempowered desk clerk just looked at me and shrugged her shoulders, saying there was nothing she could do about it.
September 15, 2013
Rated 5 out of 5 by Sweetie Very well appointed
Great stay, great amenities.
August 20, 2012
Rated 5 out of 5 by MM01 RTP
Good hotel and good value.
October 3, 2012
Rated 5 out of 5 by Barbee International mason
Every thing was very good.
October 17, 2012