Rated 5 out of 5 by Brenda Highly Recommend!
This hotel was very clean, staff was very accomodating, restaurant had a good selection of entrees with fair prices and overall good food and the location of the hotel was convenient for my business needs. I would definitely stay there again!
February 28, 2013
Rated 5 out of 5 by chocola55 GREAT
This hotel was great for out event customer service and the food was great.
February 20, 2014
Rated 5 out of 5 by DMan Amazing Staff!
This is a good, basic hotel. I was disappointed that there was no refrigerator in the room, however.
The staff really made this hotel great! Very attentive, professional, and friendly. One of the BEST customer experiences I have had.
May 10, 2013
Rated 5 out of 5 by Vince557 Great value and great staff
On business for two nights (one unplanned). Found staff to be exceedingly helpful and friendly. Food in restaurant was excellent and affordable. Ammenities were appropriate. No complaints whatsoever. Would definitely stay there again.
January 14, 2013
Rated 4 out of 5 by ALH51 Late check out
The lady at the front desk was extremely policy driven and not very personal, but did honor my request for a late checkout after I checked in around 10:00pm.
January 22, 2014
Rated 3 out of 5 by avnrulz Over pay
Luckily we paid a group rate. having traveled a bit the usual amenities we expected weren't to be found (room refrigerator, continental breakfast, bathroom fan); even a 'Howard Johnson's Express' in NYC was equipped with them.
May 20, 2013
Rated 5 out of 5 by Kelly911 Great hotel
The staff were all extremely friendly and helpful. The food at the on-site restaurant was delicious. The only downside was that you had to pay an additional fee to use the fitness center next door as there was not one on-site.
April 21, 2013
Rated 2 out of 5 by Mike29 Needs Up keep
The hotel has a good dining area, but my room had carpeting that looked as if it was in there since they opened it was all curled up. Everything else was pretty good. The lobby area was nice but I dont sleep in the lobby area.
March 1, 2013
Rated 5 out of 5 by fgoodwin Wonderful
I have stayed here before and will stay here again. The staff is awesome! From Check in, to check out. They go above and beyond to make you feel at home.
Amy in sales, Veronica and Lynn in the lounge all treat me like family!
April 20, 2013
Rated 5 out of 5 by Tamera003 Amazing Staff
Although the room was outstanding, the staff really made my stay enjoyable. It was not just one person but EVERY employee was friendly, helpful, and accomodating. I would definitely recommend this hotel to anyone.
October 31, 2013
Rated 4 out of 5 by CaptainMarco70 Good overall experience
My stay and the staff were all great.... Not having an attached gym makes for a bit of a pain... but doable... the part that frustrated me was the restaurant staff was inflexible and not very accommodating...
November 15, 2013
Rated 3 out of 5 by Alynne Good for conferences, but mixups in booking
I appreciate the location that this facility has, as well as the facilities for holding a major conference. The meeting rooms were great and there was plenty of tech support if we needed it. HOWEVER, I had booked the room for January 31-February 2 and they said that I had booked it for January 30 too. The manager was courteous, but I had to pay for half of another night. Worse still, my grandfather passed away while I was there and when I went to check out, they said that I had reserved the room for ANOTHER night! I had not and showed her the email that they sent me to prove it. She didn't charge me, which she should not have, but I was having a rough time anyway and I did not need the added stress of having to fix problems of adding nights to my stay. I stay in a lot of hotels with my job and this was not a good experience.
Additionally, the beds were hard but the room was very clean and the cleaning staff was excellent. The restaurant was exceptional and the service there was good. I really could have recommended this more, and I still would because of the conference facilities, but to be honest, there were just too many problems with booking for me to be able to recommend it that much.
February 10, 2014
Rated 5 out of 5 by Pandrlady Love this hotel!
Once again our stay at the Sheraton Emperial Center was wonderful. We stay here about twice a year and it never fails to be absolutely wonderful! Everyone is nice and very accommodating and we certainly enjoy ourselves.
January 26, 2013
Rated 4 out of 5 by RobJ2 Great Sleeping Accommodations
Rooms are very comfortable including very comfortable beds.....staff are excellent and very service oriented.
Hotel restaurant is below average for a hotel of this level and relative to SPG member hotel standards.
October 5, 2013
Rated 4 out of 5 by Steve270 Looking for a Conference Site?
Spacious enough without being so large one could loose their way. All meeting rooms centrally located on one floor. Large fitness center next door, parking was never a problem. Staff ready to help in any way needed.
January 10, 2013
Rated 4 out of 5 by SusanandBob Convenient to Research Triangle
With easy access to Interstate 40, this hotel was a convenient mid-point on a long drive. There's not a whole lot for a tourist to see or do in close proximity, but the stay was nice and the staff were friendly.
September 8, 2013
Rated 5 out of 5 by cah58 great stay for a conference
Front desk personnel was most helpful in making stay a good experience.
Made sure as a SPG member to help any way possible.
January 27, 2014
Rated 4 out of 5 by Pharmer RDU
The staff was great! They looked after us from check-in to check-out with shuttle service, taxis, meeting needs, safe walking recommendations, etc... Hotel is good for business, but the staff made it memorable.
September 9, 2012
Rated 5 out of 5 by Tracy375 The Staff at this hotel is wonderful.
We held a meeting at this hotel for 260 attendees and the service that the banquet staff and convention staff gave us was so superior to any hotel we have been to and I have been doing this meeting since 1988.
March 15, 2013
Rated 5 out of 5 by MMBH Great hotel for business
I always stay here when I come to Research Triangle Park. The hotel is very clean, newly redecorated rooms. All the staff are very friendly and helpful. The gym next door is great to have access to as well.
April 29, 2013
Rated 4 out of 5 by barbie2 This hotel was great!
This was the first time I have stayed at Sheraton and it was a wonderful experience. The Sheraton would be my choice over any hotel. This hotel has all the features for a great vacation trip away from home!
October 29, 2012
Rated 5 out of 5 by Joemo EXCELLENT ACCOMDATIONS!
We held our family reunion here and the staff's professionalism and courtesy were outstanding! I am going to recommend this hotel to many of my friends who travel to the Raleigh-Durham area for business.
September 2, 2013
Rated 4 out of 5 by Julesie79 Great customer service
Everyone from the driver providing the complimentary shuttle service to and from the airport, the room service personnel, to the check-in representative was pleasant, accommodating, and very helpful.
March 11, 2013
Rated 4 out of 5 by ande good and comfortable room
we enjoyed our staying in this hotel , room clean with new furniture they need to take care of the noise comes from the door and air condition noisy sound and the breakfast taste was below average.
April 21, 2013
Rated 2 out of 5 by sfklug Good location, needs facilities and services upgrade
Valet forced me to get a new ticket every time I checked the car in and out. In 4 days I went through 14 tickets...was told this was their system... room is tired and needs an upgrade. dirty.
September 19, 2013
Rated 5 out of 5 by Travelin49 Check In Policy
There was confusion when checking in and out. Seems, no one had the same directions and had to have three people involved. Eventually it was settled to everyone's satisfaction. Thank you!
October 6, 2013
Rated 4 out of 5 by IndigoLobster A Perfect Start
Well, they say a journey starts with a single step... The Sheraton Imperial Hotel at RDU got our trip on the right path from the start...
We gave my mom a Trip to Eat Lobster for her 70th birthday. We were flying out of RDU to take her for a 5 day LobstaVenture thru Coastal Maine. When we arrived, we opened our room door to find a Welcome/Birthday gift for mom from the staff... snacks, balloons and, most touchingly, a birthday card signed by the Staff of the Sheraton Imperial. Thanks, Toni!
We ventured down to the restaurant for dinner and mom had the most amazing (and tasty) NC Local shrimp with Pumpkin Ravioli.... wow! Our service was quick, efficient and friendly and the food was good. After dinner drinks at the bar finished the evening off nicely.
The next morning (too early), the shuttle took us to RDU and took great care to make sure mom, who is on oxygen, was well tended to... They fetched us late Tuesday night and again, took great care to make her comfortable and stress free!
The Sheraton Imperial has a staff that is going the extra mile and providing extra special service...Thanks!
September 12, 2012
Rated 5 out of 5 by frequenttraveler Excellent Location and Pleasant Staff
Thank you! I have stayed at your hotel for the past several weeks on business. You are my first choice for the area. Your staff in the club lounge are wonderful. I am at "home" with them.
March 8, 2013
Rated 5 out of 5 by MonaLisa50 Staff Always Helpful
Every time I stay here, the staff has been extremely helpful. Amenities are also great.
January 27, 2014
Rated 2 out of 5 by Kian Loud Guests & Smoke Smell
I stayed at this hotel for a Saturday & Sunday. My Floor (SPG Preferred) was loud and cigarette smell was in the hallway and getting in my room. Did not feel welcomed when checked in.
April 9, 2013