Rated 3 out of 5 by Diane89 Be prepared for surprises!
Our room was very nice and the people who work at this establishment are extremely friendly. However, please be aware that if you drink the water from the bottles that are in your room, they will charge you for them (didn't know this until it appeared on our credit card-surprise!). Also the restaurant is extremely pricey and the hours don't match what's shown in the elevator. Weekends they open at 7:00 a.m. not 6:00 a.m.(Surprise!) There is also a pet fee that was not mentioned on any of the correspondence we received earlier.(surprise!). Nice place to stay if you like suprises.
November 3, 2012
Rated 4 out of 5 by FRC66 1st Orlando trip
The restaurant food was wonderful. The staff there was pleasant and knowledgable. The Front Desk staff greeted me professionally and was helpful.
Honestly, the hotel needs some updating. But overall, nice stay.
October 29, 2012
Rated 3 out of 5 by BH13 Outdated
The staff was friendly but the facility was outdated with dark colors.
October 19, 2012
Rated 4 out of 5 by Mynee Great location...needs room upgrades
Love the 2 room suite and convenient shuttle to airport. Staff very nice and Starbucks an extra perk!
October 18, 2012
Rated 5 out of 5 by jambir Excellent stay
I stayed in a king suite while in Orlando on business, and it was a great experience. The staff was very helpful, the rooms were very spacious, and the location was accessible to the airport.
October 15, 2012
Rated 4 out of 5 by PE2012 Hotel staff is excellent but facilities need improvement.
Hotel staff is excellent but facilities need improvement.
October 10, 2012
Rated 5 out of 5 by bnram Business seminar stay
I was attending a seminar being held at the hotel and booked my room there as well. Front desk service was very friendly and helpful. I had to return my car at the airport and they picked me up very promptly. Service staff in the meeting rooms put fresh water frequently, staff was friendly and the burgers aren't too shabby ;)
October 8, 2012
Rated 4 out of 5 by sambarney Suite was comfortable
Our suite was comfortable.However, I killed a roach that was crawling on our bathroom sink.There was no other sign of roachs observed. This will not deter our staying at this or any other Sheraton on the future though.
October 7, 2012
Rated 5 out of 5 by Noony always a pleasure
I love stay at this hotel. It has everything I would want. The service standard is "excellence" and it never disappoints. The staff is always polite and willing to go the extra mile to please. The rooms are always clean and bed is wonderfully comfortable. I can truthfully say this is my favorite hotel.
October 5, 2012
Rated 3 out of 5 by Patron7 Just a little disappointed
We are Starwood Patrons, and almost always use Sheraton Hotels/Resorts. We were just a little disappointed this time around though. Once we arrrived in our suite, the room was a bit warm. We checked and set the thermostat to "68" degrees. It never became cold in the room, just only cool. Our refrigerator, unfortunately, was unplugged; we called maintenance, they came to plug it in, but the refrigerator did not ever get cold either. The overall cleanliness of the room was good, beds comfortable.
September 26, 2012
Rated 4 out of 5 by mlan not too bad
Yes this place is not great but not too bad. On the negative side pizza don't order out doesn't compare to a big city pizza place and swiimming pool is descent although could use a recement look a bit moldy as well but still able to swim in. room is comfortable and well kept and internet service is above par.
September 16, 2012
Rated 5 out of 5 by CarolinaCoachmen1 Trip to Orlando
Location was great. Service was great. Loved the two room suite. I am an early riser and it allowed for my wife to sleep in while I worked in the living room at the desk. Especially liked the Flat screen Televisions. We will definitley consider Sheraton's in the future.
September 11, 2012
Rated 5 out of 5 by bao7 great location
if you are staying in orlando and need a clean, efficient place to stay close to the airport you cannot go wrong staying at this sheraton
September 7, 2012
Rated 5 out of 5 excellent hotel, comfortable suits
The hotel location is great, it is very close to nice restaurants, shopping.
The staff are always available to provide assistance.
The second day , I needed some tea bags , I called the guest services and within less than five minutes, a nice lady brought me some tea bags with a smile and said : Sir do you need anything else? what an excellent customer service.
September 5, 2012
Rated 5 out of 5 by Diann67 Buffet Breakfast Needs Clarification
When I stayed at your hotel I was told buffet breakfast began at 6am. when we came down to checkout early we stopped to have breakfast and were given a bill for it. When I approached the desk I was told I was not entitled to the breakfast even though the day before when I checked in no one told me that I was not entitled to the breakfast. What are your guidelines? They should be discussed when checking in. Also at the Starbucks station there was a keylime cake that looked like it had mold on it. Not every appetizing.
August 31, 2012
Rated 4 out of 5 by dayjun good quality for price
I enjoyed the hotel, however the pool needs to be cleaned more often. Beds were very comfortable and size was great room was also quiet!!
August 26, 2012
Rated 5 out of 5 by marymal Mary
Excellent Hotel. Clean, very friendly and helpful staff. Highly recommend
August 24, 2012
Rated 3 out of 5 by Drdan21 Did not get the spg preferred room
Spg gold member and did not receive spg preferred room
August 22, 2012
Rated 1 out of 5 by scott525 No service and a dirty room
Shuttle from airport took over 45 minutes, there was a large hairball in the shower, no shampoo, bed sheets were not pulled over mattress, no receipt under door. Will never go back.
August 20, 2012
Rated 3 out of 5 by Jadon61 Needs Improvement
Carpets were stained and room had a foul odor. Bed was comfortable and bathroom was clean. Stayed here for 1 night while waiting for a flight to New York. Staff was professional and accommodating.
August 16, 2012
Rated 2 out of 5 by JL50 Disappointed
Poor Service... Room shaby. Bathroom not clean...
August 15, 2012
Rated 5 out of 5 by SherryE More than met our expectations
My husband and I had returned from a cruise and elected to stay and extra day. Arriving prior to check in time (exhausted) the front desk team member was "exceptional" in every way. Finding both my husband and our friends who had reservations an early check in room. The room was both comfortable as well as beautiful and clean. It was a great find and we will use you for every future visit. Hopefully to stay longer next time.
August 9, 2012
Rated 2 out of 5 by gwin This hotel is not up to sheraton standard
The web photos are misleading, the lobby is remodeled and up to date but the rooms are dark and old. The décor in the rooms reminded me of seeping in a morgue. The rooms also had a damp smell with cigarette smoke even though it’s a smoke free hotel. The bathroom shower head was coming out the wall and it was infested with ants.
I was only schedule to stay one night at this hotel and thank god for that!
On the positive note the location was great for traveling to the airport and the shuttle service wonderful. The staff was also great but this hotel should be downgraded to a one star.
August 2, 2012
Rated 5 out of 5 by Theresa48 2 night stay
Loved the layout of the room. I was able to catch up on my reading in one room while my husband was able to quietly sleep in the bedroom. My only complaint would be the noiseness of the cleaning crew as they went about their daily tasks but overall my experience was positive.
August 1, 2012
Rated 5 out of 5 by LMCQ Awesome Hotel & Staff
We were so surprised by this hotel and staff! Staying in Orlando and near the airport for a quick departure the next day, we thought we were choosing a cheap and easy hotel next to the airport....what a surprise! The staff (Sandra & Lady) were awesome......the couldn't be more helpful with directions to the rental car company, dinner, and airport.....nice room, pool, bar, breakfast buffet & staff!! Thanks!
July 24, 2012
Rated 5 out of 5 by Mark202 The are all employees of the month
My home away from home! This week I returned to the Sheraton Suites Orlando Airport for business. While some of the regular smiling faced were off the rest of the Sheraton family greeted mw with their usual level of homey hospitality.
It’s not fun being away from home days at time, sleeping in strange settings and missing family. However, if one has to travel, I can honestly say few hotels of any caliber can outdo Sheraton Suites.
After just a couple stays, the – That’s ALL staff – WOW! Further they know what I like, try to anticipate my needs and always there to offer assistance or just a friendly smile.
Keep up the good work – These folks are all employees of the month!
July 20, 2012
Rated 2 out of 5 by StarwoodVacationOwner Smelled like mildew
Good: Staff very helpful, supplied extra towels and tried to accommodate for the poor internet service. Horrible: The room smelled like mildew, mold/dirt covered the tops of the curtains. The couch, chair, and foot stool all had tears in them. Couldn't print boarding passes. We had just washed all our clothes from our timeshare, and had to wash them all again when we got home because the smelled like mildew. Suit case had to be placed outside. Shuttle van had no a/c and was in poor condition, smelled like it was on fire. DON'T STAY HERE until after an extensive upgrade. Definitely not Starwood Quality
June 11, 2012
Rated 5 out of 5 by TheEmu Back again!
When I planned a flight from Orlando airport again, it was immediately simple to choose to stay here again - even better than before since I had time to try out more food at the bar/restaurant. I definitely suggest it!
May 8, 2012
Rated 1 out of 5 by abigail32 This hotel is average
Unfortunately this hotel needs tlc in the pool. The chlorine and chemicals were out of balance and my family and I all had a skin reaction from swimming in the pool. The only entrance to the pool under 4 feet deep is in doors. The tile around the pool is not wet rated and both of my children slipped and hit their heads. The hot tub was not any better. The curtains were also ripped in our room, and the tub is small, ugh. We will not return.
May 7, 2012
Rated 4 out of 5 by Countrygal Nice place, close to airport
We stayed overnight before a flight. Clean, comfortable, and very quiet. The shuttle to the airport was on time, efficient, and the driver professional and wonderful. Would stay here again.
April 28, 2012