Rated 1 out of 5 by treerain VERY DISAPPOINTED !
We stayed there the night before our cruise since it was so close to the airport .Little did we know there was a labrador retriever show nearby and the hotel was full of the dogs. It seemed every room on our floor had one or two of them. Beside the question of sanitation, they barked thru the night and then started in full force at 5:30 AM. To make matters worse, we found 3 roaches in the bathtub.
We mentioned all this to the reception desk and their answer was to call spg to make a complaint, which I did. No one seemed to care.
November 16, 2012
Rated 2 out of 5 by Smokey Smoking Room?
I was pleased with the hotel shuttle, and check-in. My smile evaporated when I entered my non-smoking room that smelled like an ashtray. It was 0200 and I was too tired to go back to the front desk and complain. I just crashed.
The next day my family met me in my room and they all couldn't believe how bad the smell was.
I mentioned the problem at checkout and received the 'so sorry but too bad' response.
Room was very nice otherwise.
Oh. I was woken up by housekeeping as well. And she didn't speak English.
April 22, 2013
Rated 2 out of 5 by chrisbb Bad stay
Yolanda checked me in, she was angel, she was the nicest of the staff, there was fire in the kitchen in the morning, we had to wait out side for about 4 hours till we could be in again, we were on vacation visiting Disney, so we lost half of the day, the next the alarm went off again, then they said its falls alarm at 8:01 am, we stayed for 6 nights, the whole time the SPA , was out of service !!, could not find parking space , we had to park in fire lane , they did not offer any thing for the in convince ( fire alarm).
January 4, 2014
Rated 4 out of 5 by JJ25 This hotel was very convenient to airport
This hotel was very clean and comfortable. The staff was friendly and helpful
August 6, 2014
Rated 4 out of 5 by LakeMonster Nice but noisy
We stayed here with our two girls overnight unexpectedly. The pool and Jacuzzi were great, and dinner was good. The room was well appointed, and the beds were really comfortable. Unfortunately the hotel was rather noisy. We could hear plumbing and elevator noises all night. They did not disturb our sleep, but we did notice them.
July 21, 2014
Rated 5 out of 5 by Diann67 Buffet Breakfast Needs Clarification
When I stayed at your hotel I was told buffet breakfast began at 6am. when we came down to checkout early we stopped to have breakfast and were given a bill for it. When I approached the desk I was told I was not entitled to the breakfast even though the day before when I checked in no one told me that I was not entitled to the breakfast. What are your guidelines? They should be discussed when checking in. Also at the Starbucks station there was a keylime cake that looked like it had mold on it. Not every appetizing.
August 31, 2012
Rated 4 out of 5 by leabug Great rest before a days flight
I booked here initially as an SPG member and was pleased with the room, extra comfy bed and helpful staff. Even though they were remodeling, they provided a great meal with great service in an alternate location. Complimentary shuttle service to the airport was also appreciated.
July 23, 2014
Rated 5 out of 5 by RND2014 Stay too short
The Hotel was Excellent but our stay was too short. Did not get chance to experience all of the ammenities available. Will plan to stay
longer on our next trip to the area.
July 30, 2014
Rated 4 out of 5 by gracie123 one night stay
my family stayed for one night. the only problems were (1) upon arrival at the airport, we waited for 30 min. for a shuttle to take us to the hotel. (he dropped off someone for a flight first, but we only found out after our 3rd call to the desk.) (2) i requested a wake-up call, which I didn't get. luckily i woke up on my own. otherwise, the hotel was a pleasant surprise and would definitely stay again -- clean, friendly, great inside/outside pool, good food. well worth the starpoints used.
April 22, 2014
Rated 3 out of 5 by Wonderbreadmom Staff Not Accomodating
The hotel is being remodeled but wasn't a real issue, except for parking. Our room was nice, only complaint about the remodeled room is they put the straight shower curtain rod back in instead of the curved one :/ My biggest issue is some of the staff seemed very arrogant and one of them was the supervisor on staff. I travel a lot and haven't had this issue probably ever. Was very frustrating. I will not be back to this hotel.
June 21, 2014
Rated 1 out of 5 by RodH86 Nice people, but the hotel is a dump
Very nice people, but this hotel is a dump. The "restaurant" was a conference room with some tables. The "bar" was essentially a card table in the corner of the lobby, which also had a bunch of junk food piled up for sale in the corner. The hotel smelled like bleach. The "view" through the sweating windows was an air conditioning unit.
July 10, 2014
Rated 3 out of 5 by Patron7 Just a little disappointed
We are Starwood Patrons, and almost always use Sheraton Hotels/Resorts. We were just a little disappointed this time around though. Once we arrrived in our suite, the room was a bit warm. We checked and set the thermostat to "68" degrees. It never became cold in the room, just only cool. Our refrigerator, unfortunately, was unplugged; we called maintenance, they came to plug it in, but the refrigerator did not ever get cold either. The overall cleanliness of the room was good, beds comfortable.
September 26, 2012
Rated 1 out of 5 by unsatisfiedcustomer55 Not recommended for business travelers
As someone who travels extensively for business and always stats in a suite style hotel. The rooms were pretty typical of any mid range hotel although they did not have a full kitchen just a microwave and mini fridge and i thought the daily charge for internet has a bit much since almost all hotels offer free internet now. When i checked out i was running late so i didn't notice a $7 charge on my bill for a coffee that i did not buy that was charged to my room so when i got home i called the hotel and was kept on hold and transferred around for over 30 minutes finally i got transferred back to the original person i talked to and was told it would be taken care of 4 weeks later it is still not. So if you do stay here make sure you go over your bill very closely before you leave the front desk.
December 28, 2013
Rated 5 out of 5 by Apol29 Great hotel with warm welcoming atmosphere and service
the staff is nice and the driver is very helpful to drive you to/from the airport.
January 11, 2012
Rated 1 out of 5 by balkijax You bounce your Preferred Guests???
I was highly disappointed and downright angry when I arrived for check-in, only to find out that the hotel was oversold, and that I would have to relocate to a competitor's hotel. Is this how you treat your Preferred Guests? What does "Preferred" mean to you? When I checked in on a seperate reservation 2 days earlier, I informed the desk clerk that I would be arriving late (12:30 AM), and she noted it in my reservation. The last thing I want to have to do at that time of day is pack up my belongings again, and move to another hotel. I work for the airlines, and while I understand the rationale behind overbooking, I also know that our high level frequent fliers are accomodated when an overbooking occurs. This will definitely factor into my decision on whom to give my business in the years ahead.
March 31, 2012
Rated 2 out of 5 by CodePEZ Missing reservation
I frequently use this hotel as a stop-over before catching an early flight to my New York office. Until my most recent stay, everything was satisfactory. After driving one and a half hours, I was told by a very rude and inexperienced desk clerk that there was no reservation in my name. As a Platinum member, there is plenty of information in the reservation system detailing the 75+ nights per year I spend in the various Starwood properties. I would have expected a little more than "sorry."
July 14, 2013
Rated 4 out of 5 by Downhill25 This hotel is centrally located
We booked this airport for its proximity to the airport andDisney. Upon arrival, the restaurant at the hotel was closed (cold food only available) We ordered room service around 8:30pm. We went to bed at around 9pm (exhaussted from trip) I was awoken by the phone, then a knock on the door and someone playing with the door knob. It turns out there was an issue with the credit card we gave and I am assuming that the gentleman who delivered the food was trying to rectify the cituation by coming to our room at 9pm. This was entirely unacceptable. The other things may seem miniscule, but they do make a hotel stay much more enjoyable: only 1 bath robe in the room, not enough towels, pizza delivery flyer warnings, extremelly slow service at the restaurant when it finally openend on the day before we left.
January 7, 2014
Rated 3 out of 5 by DaClown OverBooked and No Wakeup Call
We arrived late on Saturday, 21 June and were told we were moved to the Business suite due to overbooking, I understand that.
We DID not receive the wakeup call we requested(we had an early flight), and had to RUSH...... to get to the airport so we did not miss our flight. We made it on time, and were stressed due to the PUSH on time due to the
Wake Up Call that did not happen.
June 23, 2014
Rated 4 out of 5 by Robyn55 Excellent Staff Response
We stayed here for just one night bridging a break in flights from the Bahamas to California. Hotel room was very nice, but the first one we were assigned had been smoked in. We called the front desk and they were very apolgetic and exlained the entire hotel is non-smoking, so they assigned us a new room immediately, which was odor free. They provided shuttle service to and from the airport at no additional cost. Bar and restrauant was also good, and the pool spa area very comfortable.
April 29, 2013
Rated 5 out of 5 by Samuel77 Great accommendations
Great accomendation and close to airport.
The street name(T. G.)off of the main street needs to be luminated better, very difficult to see.
July 23, 2014
Rated 3 out of 5 by eng256 Passing through
We arrived late at the hotel, and the checking experience was not a pleasant start, we felt as we were an imposition on the staff. Any how, having got past that, the corridors to the room (even though we were tired) showed they needed TLC. The room was fairly well appointed.
Breakfast was another major disappointment. After being seated, we were just left for about 10 minutes. Then asked about juice and coffee. No juice or coffee arrived. We we then asked by another hostess about juice and coffee. Through out the entire breakfast, the lack of staff was upsetting. even to settle the bill, we just waited for a long period of time for someone to show up.
For the overnight stay we had, perhaps I would consider this location again, but for any extended period of time NO WAY.
Your shuttle driver was very pleasant.
November 24, 2012
Rated 5 out of 5 by JetsetR out standing front desk crew
The total Day staff @ the front desk; Ms Lovely. and Mgrs were Awesome!!. I had my 81 year old family member with me on this stay She drove in from Satelite beach Fl. She checked in before me .The staff went above an beyond to meet her needs I cant tell you how much this meant to me..It made my drive up from Ft lauderdale more comfortable and Stress Free.The Customer service we recieved was Outstandin!g from ck in to departure .Thnx again for a Great start to my Vacation .
March 9, 2013
Rated 5 out of 5 by JT51 Great Value!
This all-suites Sheraton provides spacious, comfortable suites close to the Orlando airport at very reasonable rates. The staff is very friendly, welcoming, and professional. This is always my hotel of choice when I need to stay by the Orlando airport.
July 12, 2014
Rated 4 out of 5 by Bella Close to Airport
This hotel was very good. Easy checkin, hotel was quiet, however you do hear the planes taking off. The suite was very comfortable with the added plus of a balcony. The pool and courtyard looked very nice, although we did not use them. We also did not eat in the hotel, but when we were leaving breakfast smelled very good. The only negative I would say is that the design of the hotel causes some rooms to be very far from the elevators. Other than that our stay was fine.
March 11, 2013
Rated 5 out of 5 by Westview14 The hotel has great features and very clean
My family and I checked in early and that great, because we wanted to settle in and go out to visit the area, shop and have lunch. The hotel rooms were clean and very comfortable.
July 15, 2014
Rated 5 out of 5 by LC50 This property was very nice, newly renovated, clean and staff friendly and accomodating.
No valet service which is fine but parking was not well lit at night. Pool was indoor/outdoor which is great for inclement weather. Nice experience and showed better than some 3 or 4 category rated properties. Within 10-15mins of attractions and shopping malls, lots within area for dining, gas and Starbucks
June 24, 2014
Rated 4 out of 5 by AJBJ88 Sheraton Suites Orlando Airport
Hotel is fine but front office staff need to better explain where to meet shuttle. They just said go to A44 but do not explain how to get to A44 pick-up point at the airport.
Also during my first 1 night stay the sink drain was almost completely clogged. During my second 1 night stay 7 days later, the handles on the sink faucet and on the shower faucet were very loose. Need more focus on routine maintenance. Breakfast was fine.
April 12, 2014
Rated 5 out of 5 by Sonrisa Great Package
Sheraton Suites exceeded my expectations. I did not rate food, because I did not eat any meals at the hotel, but did notice meal rates were affordable. My room was very clean & well ventilated. Though hotel is very near airport, I did not hear air traffic. There is a beautiful pond with a walking/running trail, so bring athletic shoes.
Service was extraordinary, especially Allison & Shanita.
May 17, 2014
Rated 1 out of 5 by abigail32 This hotel is average
Unfortunately this hotel needs tlc in the pool. The chlorine and chemicals were out of balance and my family and I all had a skin reaction from swimming in the pool. The only entrance to the pool under 4 feet deep is in doors. The tile around the pool is not wet rated and both of my children slipped and hit their heads. The hot tub was not any better. The curtains were also ripped in our room, and the tub is small, ugh. We will not return.
May 7, 2012
Rated 4 out of 5 by kls1 Great hotel, great location, however......
We are SPG gold, and frequently use Sheraton hotels in our travels. With VERY few exeptions, we have had GREAT experiences. The exception of this hotel concerned the behavior of the front desk associate. "Brandon" was neatly dressed, but at check-in he exhibited unusual arrogance with a condescending, know-it-all, argumentative attitude toward any question directed toward him. We consider him to be a weak link in an otherwise great hotel.
March 8, 2013