Rated 2 out of 5 by Flori13 Dissappointed
We have stayed at this hotel before with no problems. However on Friday Oct.25th it was a different story. We decided to stay at this hotel because we were coming back from Mexico that night late. The hotel is very close to the airport. We called Sheraton at 10:49 to pick us up. We called again about 15 min later-they said 10min, we called again about 20 min later -they said 10min. After waiting 50 min. the van finally arrived. NOT ACCEPTABLE!!!! We expressed our unhappiness with the service. They gave us two buffet tickets for the morning. When we went to the buffet they had no eggs, and very little fruit. After waiting awhile they finally replenished it. ( I would never pay the price they get for that breakfast.) The staff were very apologetic and professional but there is obviously a breakdown in their system that is very disappointing. I hope this won't happen again.
October 27, 2013
Rated 4 out of 5 by CrystalS Nice overnight stay
We enjoyed our night at the Sheraton before flying out for vacation. It was a really nice start to the trip. The only issue we had was at check-in, the clerk said my card was declined for the month-long stay. I hadn't reserved a month, only one night. And my card was not declined or I wouldn't have gotten a confirmation email. So some of the counter clerks need software training. Everything else was fabulous!
March 5, 2014
Rated 5 out of 5 by Gregory57 SPG spells perfect stay
First time I stayed at this location. Check-in was exceptional. Placed me in an SPG designated room with a view over looking the pool area. Offered me points, internet or complimentary drink. I took the points. No big deal, but when I awakened the next morning, complimentary breakfast and internet slid under the door. This is a great location, but treated me even better. I must test them again on my next visit!
October 24, 2013
Rated 5 out of 5 by RND2014 Stay too short
The Hotel was Excellent but our stay was too short. Did not get chance to experience all of the ammenities available. Will plan to stay
longer on our next trip to the area.
July 30, 2014
Rated 4 out of 5 by JJ25 This hotel was very convenient to airport
This hotel was very clean and comfortable. The staff was friendly and helpful
August 6, 2014
Rated 5 out of 5 by Steven27 Excellent hotel
Very nice hotel very clean staff wonderful
Lady at the desk was awesome. Lady went out of her way to help me find a room in cocoa beach I so appreciate all Lady's help she is excellent always called me back and even asked how our trio was when we returned back at your hotel to stay too more nights
Food awsome all the girls at the bar and helping at breakfast where great friendly,,,, awsome!!!!!!!!
November 8, 2012
Rated 3 out of 5 by Sunshinelvr Nice room
This a nice hotel. The decor and furnishings are a bit old, but the room is functional. As soon as I got to my room someone called to ask if my room was satisfactory. With SPG I received a complementary breakfast buffet and that accommodated a late checkout.
My only concern was smoke that I smelled in the hallway. Evidently a guest did not adhere to the no smoking policy. My room was not smokey.
March 9, 2013
Rated 5 out of 5 by ConcertGoer PLEASANTLY SURPRISED
This was the first time we have stayed at the Sheraton Suites Orlando Airport and it exceeded our expectations. We had expected a fairly basic airport hotel but it was far more than that. The room was excellent and the grounds were lovely. We were particularly impressed with the pool. The hotel is currently undergoing renovations but every effort has been to minimize the disruption caused by it.
August 9, 2013
Rated 5 out of 5 by JT51 Great Value!
This all-suites Sheraton provides spacious, comfortable suites close to the Orlando airport at very reasonable rates. The staff is very friendly, welcoming, and professional. This is always my hotel of choice when I need to stay by the Orlando airport.
July 12, 2014
Rated 3 out of 5 by MoeDR Great But....Room should be more clean/ upgrade not an upgrade
I have stayed here before and had a great time. everything went smooth. this time all was good too except, i wanted a better room and paid more for it (points). They put me really close to the lobby which was great and convenient and our window looked right out to the pool on the same ground level. The only issue with that was, there was a group of people having a gathering right outside my window on the pool deck and they were not quite and prevented me from getting to sleep until they left. This wouldn't have happened if i was on a higher floor for less points.
The room looked very neat when we walked in, but within 1 hour we were all sneezing for some reason, not sure..... the major complaint i have is that when i laid done in the bed and got up a few minutes later i felt my shirt stick to the sheet. there was a piece of dried gum on the bed (looks like it was washed but stayed on). someone should have noticed this.
May 11, 2014
Rated 5 out of 5 by UKNeil Great nights sleep
Arrived late evening after delayed flight from London. Check in fast and we were made welcome by friendly staff. Suite excellent bed fantastic made sleep easy even with time change. Had breakfast Buffett which was worth every penny and the 2 staff members were very polite and friendly. Wouldn't hesitate to use this hotel again. Highly recommend after long flight if onward journey necessary.
September 8, 2013
Rated 5 out of 5 by LC50 This property was very nice, newly renovated, clean and staff friendly and accomodating.
No valet service which is fine but parking was not well lit at night. Pool was indoor/outdoor which is great for inclement weather. Nice experience and showed better than some 3 or 4 category rated properties. Within 10-15mins of attractions and shopping malls, lots within area for dining, gas and Starbucks
June 24, 2014
Rated 4 out of 5 by Jason1327 Small things
Overall the hotel was very nice. The fitness facility was very modern and updated. The room was clean and was well designed. My only disappointment was having to pay for wifi in the room. As an SPG member that stays only at Sheraton properties it should have been complimentary. We stayed at the hotel on the 8th of November and it was included, but when we returned on the 18th it was not.
November 21, 2012
Rated 5 out of 5 by tedibear Excellant stay
Excellant reception from the time I called for the airport shuttle to pick us up till the time the front desk provided a driver immediately to get us back to the airport because we were late for our plane. The room was pristine with a large flat screen TV in the sitting room. The service in the dinning was was excellent and the food was good. It was a pleasure to stay at the Sheraton
February 25, 2013
Rated 5 out of 5 by Tootie60 Cozy Comfort
We are not fans of big noisy hotels, that's why Shearaton Suites Orlando met our expectations. We were able to bring our little traveling companion with us as well, a 5 lb Maltese. Our room was set up as a suite so our granddaughter toyed on the sleeper sofa in the living room. Everyone had their privacy.Nice pool and there was a Starbucks in the hotel which made me very happy!
August 9, 2013
Rated 5 out of 5 by Samuel77 Great accommendations
Great accomendation and close to airport.
The street name(T. G.)off of the main street needs to be luminated better, very difficult to see.
July 23, 2014
Rated 4 out of 5 by zhuangzi great service, very nice hotel
Didn’t really have any expectations at all about this hotel, just staying there the night before a morning flight out, but was pleasantly surprised. Service was great throughout, very pleasant check-in, on the way up in the elevator a maintenance guy got in with us and overheard my young daughter talking about her new “Finding Nemo” poster and how she was worried it would get bent on the trip home, he asked us what our room number was and 10 minutes later knocked on the door with a cardboard tube for the poster, plus a little cardboard circle he must have just cut out on the spot, and some tape to seal it up with. Incredibly nice. Perfectly good dinner at the restaurant, shuttle driver the next day was also extremely nice and efficient. Room was basic but huge, with two separate rooms (great when traveling with kids), very quiet (facing out on the pool at least). Would highly recommend for a basic airport hotel.
February 24, 2013
Rated 4 out of 5 by Janie Overnight Stay At Sheraton Suites-Orlando Airport
This was a very convenient hotel for our one night stay in Orlando. They offered free shuttle service to and from the airport and the receptionists at the desk were very hospitable as well as the wait staff in the restaurant. It was nice to have a couch and chair/ottoman to sit on and watch TV, rather than sitting on a bed. Overall, I would recommend Sheraton Suites Hotel.
February 25, 2013
Rated 3 out of 5 Very Convenient to MCO
The location next to the airport is great. Super easy with the suttle for flying in and out of MCO.
The hotel is a bit rough around the edges, but a good value overall.
My SPG status simply wasn't acknowlege or recognized unless I said: "other properties normal do this for a platinum member"...... very disappointing.
While the room was clean, the A/C unit blows directly on the bed.
The TV is too low in the living area and to high in the bedroom area. It shares the same place within the wall; so I understnd why but poor layout and design.
NO club lounge. Food is average at best on the breakfast buffett.
Asked for the green choice for both rooms, the points only got credited for one room, and they made up both rooms but didnn't restock the water - had to call for it. Received SPG preferred guest rooms - but didn't get upgraded on either room even though the website showed they had the executive suites available.
April 30, 2013
Rated 5 out of 5 by Westview14 The hotel has great features and very clean
My family and I checked in early and that great, because we wanted to settle in and go out to visit the area, shop and have lunch. The hotel rooms were clean and very comfortable.
July 15, 2014
Rated 5 out of 5 by Brad2014Stay Nice Room - brand new remodel with a GREAT BED!
Room was great. A little small but everything practically brand new. Very nice bed - perfect firmness, soft sheets. My only complaint and it seems to be all hotels - why does the ac/heat vent always have to blow on you while you are in bed? Can't you design a system that doesn't have to blow on you? Lobby was a little dated but I didn't care - room was up to date.
January 5, 2014
Rated 3 out of 5 by JDH58 Starwood preferred guest room
We were not given a preferred guest room this time due to lack of availability. We are going to be regularly in Orlando and found the preferred guest room to be superior in cleanliness and quality compared to the room we received this time. Our room this time must have been near the kitchen as it was often smokey which contributed to unpleasant allergy symptoms.
January 26, 2014
Rated 5 out of 5 by Allison98004 The Chef
The Chef, Cory is excellent, His dinner creations were outstanding. My wife and I had a magnificent meal. Pasta with seafood was flavorful and abundant with shrimp and salmon. Not overpowering with heavly sauce. the steak was superbly cooked with asparagus and potatoes. Truly a 5 star meal. He added a Benedict to the breakfast buffet one morning that was superb.
October 18, 2013
Rated 5 out of 5 excellent hotel, comfortable suits
The hotel location is great, it is very close to nice restaurants, shopping.
The staff are always available to provide assistance.
The second day , I needed some tea bags , I called the guest services and within less than five minutes, a nice lady brought me some tea bags with a smile and said : Sir do you need anything else? what an excellent customer service.
September 5, 2012
Rated 4 out of 5 Nice business hotel
Nice hotel, great spacious room. Hotel pool was also nice as well as surrounding area. Too bad there aren't any supermarket-type places nearby (no biggie). very pleasant walking area as well. Great front-desk staff and quick shuttle service as well.
Only complaint is that I lfit weights and there were only 5 dumbbells :-( Boo, but I made it work! Thx again!!
November 12, 2012
Rated 4 out of 5 by Tom933 Very good overall
We had a very brief stay but what I could see was stains on the carpets outside the room and along the hallways.
Also the front desk did not have a shower cap which I would have thought would be standard offerings. Other than those 2 items the room was very clean and the upgrade to a suite was appreciated. The staff was very helpful both checking in and out.
March 6, 2013
Rated 5 out of 5 by fola95 excellent hotel
i must admit, this hotel is excellent, the staff are wonderful, the shuttle to and from the airport is convenient plus i wanted to purchase an item from walgreens nearby and the shuttle took me there comp, the driver terrance was patient and polite. the rooms are clean and very comfortable, i will certainly recommend it to anyone, well worth every dime
January 17, 2013
Rated 5 out of 5 by MBL27 Thanks for understanding
Returning from vacation was hit with a stomach virus the night before the flight and had miss my flight and stay an extra day. Although they were "nearly" sold out I was able to keep my room and they were "flexible" on the room rate. Nice to know when you are loyal to Sheraton that when you are in a pinch they go the extra mile for you
April 2, 2014
Rated 3 out of 5 by George53 Overall experience
The shower curtin smelled so badly that I skipped taking a shower. Also when I opened the coffee maker a cockroach crawled out.
The shuttle was very quick and both times I took it, the drivers were terrific - professional and nice. The bar couldn't make the drink I wanted because they out of vermouth, but the bartender was attentive and helpful.
November 12, 2013
Rated 5 out of 5 by ReneeI Why didn't we stay here for our whole vacation?
After 8 (exhausting but fun) days in Orlando, our early evening flight was pushed to after midnight we decided not to wait it out and headed for a hotel instead. I booked this hotel online and their complimentary shuttle picked my family of two adults and three weary kids up at the airport. We didn't even have our luggage, but the front desk gave us more amenities - shampoos, toothbrushes etc. The shuttle then took my husband to Walgreens to buy t-shirts for us to sleep in and hairbrushes and deodorant! As an SPG Gold member, I was able to get one of three free perks- and I chose a much needed cocktail from the bar :-) to go along with our late room service dinner. The hotel rooms are very large, incredibly clean and have microwaves and fridges- a plus when traveling with kids. The front desk staff were awesome and the shuttle was a great perk. We vowed to stay here next time we visit the area as it was perfect! Highly recommend a stay here!
August 30, 2013