Rated 5 out of 5 by Tom12 Great Customer Service
This hotel had great customerservice. I had a situation which needed to get resolved very quickly and the staff was very accommodating. The issue did get resolved without any other issues.
December 6, 2012
Rated 5 out of 5 by Robert68 Perfect Place
What a great place. Very warm and inviting with a very pleasant staff who are professional and attentive. I would stay there again in an instant. Keep up the great work!
November 30, 2012
Rated 3 out of 5 by casad not up to par
didn't appear we were given SPG room though we should have. No robes, room needs repairs
November 30, 2012
Rated 4 out of 5 by DCTravelHound Great hotel at the Orlando Airport
this hotel is great if you have a late arrival/early departure out of MCO - very close to the airport. i arrived late at night and quickly was checked-in. the rooms are spacious albeit a little dated (i have been spoiled staying in too many brand new SPG properties). clearly the management cares about the property and is doing the best to keep it up. i had an issue with the toilet in the morning, and maintenance immediately came to the room and corrected the problem - it is great service which makes a great hotel. front desk staff very helpful and courteous. although not the closest hotel to the orlando attractions, it is a great airport property - stay here people!
November 26, 2012
Rated 3 out of 5 by eng256 Passing through
We arrived late at the hotel, and the checking experience was not a pleasant start, we felt as we were an imposition on the staff. Any how, having got past that, the corridors to the room (even though we were tired) showed they needed TLC. The room was fairly well appointed.
Breakfast was another major disappointment. After being seated, we were just left for about 10 minutes. Then asked about juice and coffee. No juice or coffee arrived. We we then asked by another hostess about juice and coffee. Through out the entire breakfast, the lack of staff was upsetting. even to settle the bill, we just waited for a long period of time for someone to show up.
For the overnight stay we had, perhaps I would consider this location again, but for any extended period of time NO WAY.
Your shuttle driver was very pleasant.
November 24, 2012
Rated 4 out of 5 by Jason1327 Small things
Overall the hotel was very nice. The fitness facility was very modern and updated. The room was clean and was well designed. My only disappointment was having to pay for wifi in the room. As an SPG member that stays only at Sheraton properties it should have been complimentary. We stayed at the hotel on the 8th of November and it was included, but when we returned on the 18th it was not.
November 21, 2012
Rated 5 out of 5 by cj007 Relaxing stay
The hotel suite was spacious, clean and extremely comfortable. The only drawback to the stay was that the restaurant seemed understaffed. The food was excellent, but the service was often slow in the market area.
November 17, 2012
Rated 1 out of 5 by treerain VERY DISAPPOINTED !
We stayed there the night before our cruise since it was so close to the airport .Little did we know there was a labrador retriever show nearby and the hotel was full of the dogs. It seemed every room on our floor had one or two of them. Beside the question of sanitation, they barked thru the night and then started in full force at 5:30 AM. To make matters worse, we found 3 roaches in the bathtub.
We mentioned all this to the reception desk and their answer was to call spg to make a complaint, which I did. No one seemed to care.
November 16, 2012
Rated 5 out of 5 by Gato007 Like a home away from home!
excellent service and very comfortable rooms and super clean! location is a plus!! Semoran Ave is great Area!! I'll be back again and again!
November 14, 2012
Rated 4 out of 5 by Verified Reviewer Nice business hotel
Nice hotel, great spacious room. Hotel pool was also nice as well as surrounding area. Too bad there aren't any supermarket-type places nearby (no biggie). very pleasant walking area as well. Great front-desk staff and quick shuttle service as well.
Only complaint is that I lfit weights and there were only 5 dumbbells :-( Boo, but I made it work! Thx again!!
November 12, 2012
Rated 5 out of 5 by Mlee Great Stay
We stayed here due to an early flight out the next morning at OIA. The hotel was very nice and clean. They also provided a free shuttle to the airport and we were able to park our car there for 5.00 a day while we were gone.
November 12, 2012
Rated 4 out of 5 by MarilynJ6354 A Few Glitches
Nice room. Great pool area. Staff was wonderful. Fitness area was better than most. HOWEVER, I was awakened at 3:30AM by someone using the toilet. At first I thought it was someone in my room (I was alone). Turns out it was the person in the room next to me and believe me, I heard EVERY sound! Also, my toilet seat was chipped.
November 12, 2012
Rated 5 out of 5 by Steven27 Excellent hotel
Very nice hotel very clean staff wonderful
Lady at the desk was awesome. Lady went out of her way to help me find a room in cocoa beach I so appreciate all Lady's help she is excellent always called me back and even asked how our trio was when we returned back at your hotel to stay too more nights
Food awsome all the girls at the bar and helping at breakfast where great friendly,,,, awsome!!!!!!!!
November 8, 2012
Rated 5 out of 5 by BeetyG Great Staff
My husband and I had a great stay. The staff was very accomodating and we enjoyed our time there. The Bartender Mrs. Alana was very professional and the meals were extremely well prepared.
November 6, 2012
Rated 3 out of 5 by Diane89 Be prepared for surprises!
Our room was very nice and the people who work at this establishment are extremely friendly. However, please be aware that if you drink the water from the bottles that are in your room, they will charge you for them (didn't know this until it appeared on our credit card-surprise!). Also the restaurant is extremely pricey and the hours don't match what's shown in the elevator. Weekends they open at 7:00 a.m. not 6:00 a.m.(Surprise!) There is also a pet fee that was not mentioned on any of the correspondence we received earlier.(surprise!). Nice place to stay if you like suprises.
November 3, 2012
Rated 4 out of 5 by FRC66 1st Orlando trip
The restaurant food was wonderful. The staff there was pleasant and knowledgable. The Front Desk staff greeted me professionally and was helpful.
Honestly, the hotel needs some updating. But overall, nice stay.
October 29, 2012
Rated 3 out of 5 by BH13 Outdated
The staff was friendly but the facility was outdated with dark colors.
October 19, 2012
Rated 4 out of 5 by Mynee Great location...needs room upgrades
Love the 2 room suite and convenient shuttle to airport. Staff very nice and Starbucks an extra perk!
October 18, 2012
Rated 5 out of 5 by jambir Excellent stay
I stayed in a king suite while in Orlando on business, and it was a great experience. The staff was very helpful, the rooms were very spacious, and the location was accessible to the airport.
October 15, 2012
Rated 4 out of 5 by PE2012 Hotel staff is excellent but facilities need improvement.
Hotel staff is excellent but facilities need improvement.
October 10, 2012
Rated 5 out of 5 by bnram Business seminar stay
I was attending a seminar being held at the hotel and booked my room there as well. Front desk service was very friendly and helpful. I had to return my car at the airport and they picked me up very promptly. Service staff in the meeting rooms put fresh water frequently, staff was friendly and the burgers aren't too shabby ;)
October 8, 2012
Rated 4 out of 5 by sambarney Suite was comfortable
Our suite was comfortable.However, I killed a roach that was crawling on our bathroom sink.There was no other sign of roachs observed. This will not deter our staying at this or any other Sheraton on the future though.
October 7, 2012
Rated 5 out of 5 by Noony always a pleasure
I love stay at this hotel. It has everything I would want. The service standard is "excellence" and it never disappoints. The staff is always polite and willing to go the extra mile to please. The rooms are always clean and bed is wonderfully comfortable. I can truthfully say this is my favorite hotel.
October 5, 2012
Rated 3 out of 5 by Patron7 Just a little disappointed
We are Starwood Patrons, and almost always use Sheraton Hotels/Resorts. We were just a little disappointed this time around though. Once we arrrived in our suite, the room was a bit warm. We checked and set the thermostat to "68" degrees. It never became cold in the room, just only cool. Our refrigerator, unfortunately, was unplugged; we called maintenance, they came to plug it in, but the refrigerator did not ever get cold either. The overall cleanliness of the room was good, beds comfortable.
September 26, 2012
Rated 4 out of 5 by mlan not too bad
Yes this place is not great but not too bad. On the negative side pizza don't order out doesn't compare to a big city pizza place and swiimming pool is descent although could use a recement look a bit moldy as well but still able to swim in. room is comfortable and well kept and internet service is above par.
September 16, 2012
Rated 5 out of 5 by CarolinaCoachmen1 Trip to Orlando
Location was great. Service was great. Loved the two room suite. I am an early riser and it allowed for my wife to sleep in while I worked in the living room at the desk. Especially liked the Flat screen Televisions. We will definitley consider Sheraton's in the future.
September 11, 2012
Rated 5 out of 5 by bao7 great location
if you are staying in orlando and need a clean, efficient place to stay close to the airport you cannot go wrong staying at this sheraton
September 7, 2012
Rated 5 out of 5 by Verified Reviewer excellent hotel, comfortable suits
The hotel location is great, it is very close to nice restaurants, shopping.
The staff are always available to provide assistance.
The second day , I needed some tea bags , I called the guest services and within less than five minutes, a nice lady brought me some tea bags with a smile and said : Sir do you need anything else? what an excellent customer service.
September 5, 2012
Rated 5 out of 5 by Diann67 Buffet Breakfast Needs Clarification
When I stayed at your hotel I was told buffet breakfast began at 6am. when we came down to checkout early we stopped to have breakfast and were given a bill for it. When I approached the desk I was told I was not entitled to the breakfast even though the day before when I checked in no one told me that I was not entitled to the breakfast. What are your guidelines? They should be discussed when checking in. Also at the Starbucks station there was a keylime cake that looked like it had mold on it. Not every appetizing.
August 31, 2012
Rated 4 out of 5 by dayjun good quality for price
I enjoyed the hotel, however the pool needs to be cleaned more often. Beds were very comfortable and size was great room was also quiet!!
August 26, 2012