Rated 5 out of 5 by Dogdor Very comfortable, great staff
Visited this property for the first time due to its airport proximity for an early flight. We had a great evening at the hotel bar. Alyssa and Justin were attentive and professional, and yet maintained a silly, upbeat, engaging energy that kept all the guests entertained on a quiet night.
September 24, 2013
Rated 4 out of 5 by Urlauberin Clean, quiet and very close to Airport
Clean and quiet, what more can you ask of and airport hotel. Nice little amenities shop, open till 11pm. Front desk staff very helpful.
September 22, 2013
Rated 2 out of 5 by JWVA Will not be on my list of favorite hotels
The hallway on the 3rd floor had a musty odor, which I noticed the moment I stepped off of the elevator. I even notice a slight musty odor in my room. Room was comfortable; no mouthwash. As I stepped out of my room early in the morning (6 AM), I detected the odor of vomit.
September 17, 2013
Rated 5 out of 5 by Surrrprised awesome
I had never stayed at an Sheraton facility and was a little reluctant but this one was great. The location was awesome and the check in gentleman was very accommadating and professional. The price was well worth it. I will definitely stay at another one and hope its as good as this one.
September 14, 2013
Rated 5 out of 5 by UKNeil Great nights sleep
Arrived late evening after delayed flight from London. Check in fast and we were made welcome by friendly staff. Suite excellent bed fantastic made sleep easy even with time change. Had breakfast Buffett which was worth every penny and the 2 staff members were very polite and friendly. Wouldn't hesitate to use this hotel again. Highly recommend after long flight if onward journey necessary.
September 8, 2013
Rated 5 out of 5 by gitryan Great Hotel!
I pre paid for my stay on Orbitz and couldn't have been happier with the hotel! The room was great (with a pool view) and the service staff were excellent!! Highly recommend of you're in the Orlando area.
September 8, 2013
Rated 5 out of 5 by MRAL Great place to stay
They offer newly redone rooms with great space to rest and or work.
September 4, 2013
Rated 4 out of 5 by LGB33755 Room/hotel excellent... staff attention not so good
Room and general facilities were excellent, as usual with Sheratons. Fantastically comfortable bed. However, when I went to check out there was no one at the desk. Waited... waited... waited. Finally, I took the envelope with my room key and wrote "Please check me out. No one at the desk." and reached over the counter and put it on the desk area behind the counter. Just as I was walking away, someone came out. I pointed to the envelope and walked away. Got out to my car and there was a notice on the car about not having a hotel parking pass. When I checked in, I was not given a parking pass, was not asked if I needed a parking pass and was not even asked if I had a car there. Staff seems to be in need of some training and front desk needs a little better coverage. Did not use recreational facilities or restaurant, but the lobby and room were very nice.
August 31, 2013
Rated 5 out of 5 by ReneeI Why didn't we stay here for our whole vacation?
After 8 (exhausting but fun) days in Orlando, our early evening flight was pushed to after midnight we decided not to wait it out and headed for a hotel instead. I booked this hotel online and their complimentary shuttle picked my family of two adults and three weary kids up at the airport. We didn't even have our luggage, but the front desk gave us more amenities - shampoos, toothbrushes etc. The shuttle then took my husband to Walgreens to buy t-shirts for us to sleep in and hairbrushes and deodorant! As an SPG Gold member, I was able to get one of three free perks- and I chose a much needed cocktail from the bar :-) to go along with our late room service dinner. The hotel rooms are very large, incredibly clean and have microwaves and fridges- a plus when traveling with kids. The front desk staff were awesome and the shuttle was a great perk. We vowed to stay here next time we visit the area as it was perfect! Highly recommend a stay here!
August 30, 2013
Rated 5 out of 5 by Hank Amazing "Budgetary" Suites
We stayed 14 days at Sheraton Suites Orlando Airport, after a request from My kids to go back again this year.
Although it was 25 min away from Universal Studios(our major destination), it was worth the drive, with its niice Rooms and specious separate Sitting Area, 2 TV sets... Many times I was told by my wife and kids, "lets go HOME," cause we really felt that way.
Hotel Staff everywhere at the hotel were so helpful, understanding ,warm and friendly... very fast and accurate, especially with SPG membership related stuff... Breakfast was so good.. and the most important, i didn't have to pay extra price for a Suite- price was very similar to a regular room elsewhere.
We are looking forward to our stay at the Sheraton Suites next time we are in Orlando...
August 29, 2013
Rated 4 out of 5 by gee23 overnight stay
I enjoyed this hotel. It was very nice. Bed was comfortable and room was cozy. The staff was great. The shuttle driver to and from the airport was excellent. The only negative thing was we waited a little long for an extra wash cloth and had to rush a little for check out. Also my daughter saw someone at the pool with their dog. I'm not too crazy about the idea of a dog being at, near or in the pool. The pool could have been a little cleaner and would have liked to enjoy the jacuzzi, but it was closed. Those are minor issues. All in all the hotel is great.
August 27, 2013
Rated 3 out of 5 by joesvs800 Poor Front Desk Customer Service Results in Loss of Customer
I have enjoyed my stay at the Sheraton Suites Orlando on several occasions as I travel frequently on business. The staff has always been pleasant and accommodating, particularly the housekeeping department who are always smiling and professional.
My most recent stay, however, was less than what I have come to expect from this hotel.
Upon arrival, the young man at the front desk did not smile and greet me. He checked me in quickly, but with the absolute minimum of interaction. I asked if there were vacancies for the following week as I would be flying into town again. I was told that I would have to call down to the front desk - which struck me odd since we were standing there already! I decided that perhaps I should take his advice (and save myself some aggravation as he clearly had no intentions to help me) and book my room when I checked out.
I approached the desk to check out and was confronted with an older man who also clearly did not want to help me. I received no smile or greeting and again, I initiated the conversation by telling him I wanted to check out. His response was 'what room'. I asked about booking a room for the following week and was told 'if we have a vacancy' when a simple 'let me check for you' would have sufficed. The computer then 'went down' and no attempt was made to take a tentative reservation by hand. What has happened to a nice 'How are you today?' or a sincere 'How can I help you?'. It seems that the days of 'Good morning! Did you enjoy your stay?' are behind us at this hotel.
August 26, 2013
Rated 3 out of 5 by deerisle Nice room but bad food
We stayed at this property because we were flying into MCO and then going on a cruise in a couple days. The rooms were great, and they staff was very friendly. The shuttle is convenient.
The food in the restaurant was on par with what you would expect at a 1 star property. We saved up our platinum breakfast coupons so the whole family could have breakfast. Next time Il'll let the vouchers go to waste and drive down the street or take a cab. The staff was very nice but the food was cold , dry, and just plan bad. Even the bread was cheap.
I will stay at this property again but I hope that I don't have to eat there again.
Again, all of the staff were very friendly, so that was appreciated.
August 24, 2013
Rated 1 out of 5 by Susie10 Worst food ever
We were there for a 2 day business seminar so no time to go out for breakfast. The breakfast buffet food was tasteless not to mention cold and this was at 7:00 a.m . Our seminar included lunch so we thought ordering off the menu would be better, only to find that the turkey on the club sandwich was horrible and inedible, leaving us with really no meal except the fries.
August 23, 2013
Rated 5 out of 5 by Vail1422 Enjoyed the "suites" version
Great conference capability and staff took care of our needs quickly
August 21, 2013
Rated 2 out of 5 by taylortr Facility Smells
Arrived at hotel, thinking it would be nice as other in the SPG family. Hotel under rennovation. Linnens for beds are well worn needs replacement, hotel smells musty. Carpet filfty. Checked out immediately and into another property.
August 19, 2013
Rated 1 out of 5 by skd2022 Below expectation
The reception agent has now information about SPG and instant award
AC was not working , we had to change the room,
August 14, 2013
Rated 1 out of 5 by LongtimeSPGfromSF Bad Experiennce
We were travelling using points. The date of our stay somehow got mixed up in their system and when we showed up, they told us we had forfeited our points and would have to pay for a room. The night manager, who was less than helpful, told us he couldn't do anything about it unless someone from the Starwood Preferred Guest program called him to authorize it. I contacted SPG, they called him to authorize it and he reneged on his offer and refused to give us a room without charging us. We would still have to forfeit our points. His behavior was unprofessional and deceptive.
August 13, 2013
Rated 4 out of 5 by KayLynn82 The Room!
The Room I had was very comfortable. I feel like the rooms had a mildew or not so fresh smell to it.
August 12, 2013
Rated 2 out of 5 by mousetrap Good location
The room was clean. We were short towels everyday, they were delivered promptly after a call to the front desk....each day! Our coffee/tea was not resupplied each day and we only were given two cups. No complimentary coffee offered in the lobby. The location was great for our visit.
The front desk staff was helpful.
August 10, 2013
Rated 5 out of 5 by ConcertGoer PLEASANTLY SURPRISED
This was the first time we have stayed at the Sheraton Suites Orlando Airport and it exceeded our expectations. We had expected a fairly basic airport hotel but it was far more than that. The room was excellent and the grounds were lovely. We were particularly impressed with the pool. The hotel is currently undergoing renovations but every effort has been to minimize the disruption caused by it.
August 9, 2013
Rated 5 out of 5 by Jake1952 THis hotel is clean and neat
All was great. Good service.
August 9, 2013
Rated 5 out of 5 by Tootie60 Cozy Comfort
We are not fans of big noisy hotels, that's why Shearaton Suites Orlando met our expectations. We were able to bring our little traveling companion with us as well, a 5 lb Maltese. Our room was set up as a suite so our granddaughter toyed on the sleeper sofa in the living room. Everyone had their privacy.Nice pool and there was a Starbucks in the hotel which made me very happy!
August 9, 2013
Rated 5 out of 5 by Ed1950 great place to stay
This hotel is a great place to stay. We stayed a week and everything was perfect. The suite was clean, comfortable, and there was plenty of room. The pool is great, too. The area where the hotel is is wide open, but there are plenty of places to eat, shop, etc. The entire staff, from the front desk to housekeeping could not do enough for us. I felt that they all valued my business. I would recommend this hotel highly. Ed
August 7, 2013
Rated 5 out of 5 by lisa1967 Excellent Airport Location
This is a beautiful, clean and spacious suite hotel located very close to airport. Starbucks on site, lovely staff and terrific facility. I will most certainly be staying at this hotel again when in Orlando!
August 7, 2013
Rated 3 out of 5 by sunnylea Maybe it's the renovation...
I checked in for an extended stay and was ready to check out by day 5. The renovations on the second floor were loud. Because I worked late into the night, often on west coast time, I slept late. My morning alarm most days was power tools. Unfortunately, the noise from guests in the hall was easily heard in the bedroom also. My daughter, who came to visit for a few days, was yelled at by a Sheraton employee who thought she was distributing pizza fliers. The hot tub had oily dirt around the edges and in the foam. The tv promoted the new sleep comfort but the beds were old. I signed up for the "green" option, requesting service on two Sundays, a Friday and when I checked out. On the days the room was suppose to be cleaned, nothing was touched and "green" placard hung on my door. Friday's request for a clean room turned to Saturday's promise which went to Sunday's guarantee to finally Monday's delivery. Thank you to the night staff who supplied me with some clean towels on Saturday night. Mini microwave in room could have been paired with tiny toaster. Mini fridge was fine. Here are the Good things: allowed to check in at 1pm after flying a red eye flight to Orlando, always kind staff , excellent breakfast service, exceptional shuttle drivers. Clean work out room. Clean room when cleaned.
August 1, 2013
Rated 5 out of 5 by Caspeer Enjoyed my zstay
I've always enjoyed staying at the Sheratons
August 1, 2013
Rated 4 out of 5 by PDizon staff were great
the staff and responsiveness were great. Unfortunately, we met a few issues with the room from clogged sink and toilet to weird smell when we arrived.
July 27, 2013
Rated 4 out of 5 by Sunshine44 Sheraton comfort
Polite and helpful staff. Didn't feel like a hotel! Comforts of home.
July 27, 2013
Rated 4 out of 5 by SRAJS Great hotel - will definetly stay here again
I travel to Orlando a lot for business and usually stay by the airport. This was my first time staying at the Sheraton Suites Orlando Airport. Great hotel!! Super clean, spacious and comfortable. I was impressed to see how up to date the rooms were. Can't wait to come back!
July 27, 2013