Rated 5 out of 5 by AmyJo Excellent Hotel - Starbucks Experience Very Poor
I am a VERY loyal SPG member and I always choose an SPG hotel if possible. This location is excellent, with the exception of the staff working at the internal Starbucks. I went there 2 times during my stay and ordered the same drink - and both of the ladies making it were reading a "how to" book and still did not make my drink correctly. May seem a small thing, but because I am also a loyal Starbucks customer I find this very sad....
January 12, 2015
Rated 4 out of 5 by Twinn2013 Club Lounge NOT available on this property!
Overall my stay was ok, they did not upgraded my room even after i asked for it but it was not a big deal. The only complain : there was not a Club Lounge in this property. The front desk staff stated because this Sheraton is small property, therefor they do not have Club Lounge, The management should inform that in their hotel website and must be visible so all your loyal SPG platinum members will be aware before book the room(s).
Only about 5 mins to/from Orlando airport, super convenience.
January 10, 2014
Rated 1 out of 5 by LongtimeSPGfromSF Bad Experiennce
We were travelling using points. The date of our stay somehow got mixed up in their system and when we showed up, they told us we had forfeited our points and would have to pay for a room. The night manager, who was less than helpful, told us he couldn't do anything about it unless someone from the Starwood Preferred Guest program called him to authorize it. I contacted SPG, they called him to authorize it and he reneged on his offer and refused to give us a room without charging us. We would still have to forfeit our points. His behavior was unprofessional and deceptive.
August 13, 2013
Rated 5 out of 5 by Mark202 The are all employees of the month
My home away from home! This week I returned to the Sheraton Suites Orlando Airport for business. While some of the regular smiling faced were off the rest of the Sheraton family greeted mw with their usual level of homey hospitality.
It’s not fun being away from home days at time, sleeping in strange settings and missing family. However, if one has to travel, I can honestly say few hotels of any caliber can outdo Sheraton Suites.
After just a couple stays, the – That’s ALL staff – WOW! Further they know what I like, try to anticipate my needs and always there to offer assistance or just a friendly smile.
Keep up the good work – These folks are all employees of the month!
July 20, 2012
Rated 1 out of 5 by crazyboy Disgusting, neglected hotel
Another worn out Sheraton Suites hotel. Are they all like this? I've stayed at three and they were all in the same condition.
Of particular note:
It was 83 degrees when I arrived and the staff told me the manager insisted that the AC be turned off. The entire lobby and restaurant/bar area was hot and humid and smelled very bad. There was a small black fan in the corner of the lobby belching out a horrible smelly odor into the air. It was disgusting.
Must also mention that this hotel was worn out and probably has never been renovated, ever.
I'll never stay at this hotel again.
November 17, 2011
Rated 4 out of 5 by LFPIII Nice
Stay here was nice. Front desk staff was great, they let me know my room was still being cleaned and within an hour was ready. It sure was clean & comfortable. Thanks!!!!
November 21, 2014
Rated 3 out of 5 by travelingdoc42 Not Quite as Nice as We Expected
This was our first visit to this hotel. While the suite was not quite as large as other suite hotels’ it was fine and very comfortable...even including a balcony overlooking an interior courtyard. The room had two built-in flat screen TVs…with a very large one in “living room” area. Even though it was right next to airport, we did not hear planes. It's major failings were a lack of a concierge lounge, not particularly appealing Platinum amenities, and, like most low end hotels, only one bar of soap to share between wash basin and shower (which unnecessarily considerably cheapened place-costing it one star in this review).
January 21, 2013
Rated 5 out of 5 by Samootz13 The rooms are great!!
Came in from an early flight. They were able to accomadate us with early check-in which as we all know is great!! The rooms were quite nice and very clean and spacious. The shuttle service to and from the airport worked very well!! My husband had a conference at the airport!! Front desk agents couldn't have been nicer!! Overall experience was so much better then we had anticipated.
November 19, 2013