Rated 4 out of 5 by Ila8 Great location
This is the second time I stayed at the hotel. It's close to shoppinrg mall and several eating places are just a drive away. The problem is during checked out, my corporate credit card was charged eventhough payment already made in cash.
I emailed the hotel twice but until today I didn't get any response. I am sure someone checks the email on daily basis but why doesnt the hotel keep me posted?
Eventhough I enjoyed my stay at the hotel, I am a bit disappointed that after checking out, I am considered no longer important and that no one responded to me .
May 19, 2015
Rated 1 out of 5 by southerncal Noise from pool keeps you from sleeping
I stay at Sheraton Minnetonka for one night only. The staff was very friendly and nice. Major draw back of this hotel is weird lay out and the noise coming from the pool related to the layout. They have indoor pool on the first floor and the noise from the pool sounds almost amplified and echoed. A group of people used the pool from early morning like 6 am and the noise was loud enough to bother my sleep. I checked in after mid night and sleep deprived but this noise didn't help.
May 4, 2015
Rated 3 out of 5 by Naille Staff great but too noisy
The bulk of rooms surround a pool area and we were there on a weekend. The sound echos throughout the area and creates an unpleasant sleep for guests! There was yelling and screaming all night. Our shower didn't work in our room - it just dribbled out but we were so tired at that point we waited till the next day to tell management - She was very pleasant and offered to move us to another room but again we were exhausted from another very busy business day and didn't want to move. Staff was very nice
January 27, 2015
Rated 5 out of 5 by Scottedina Another Outstanding Experience!!!
Checked in late, but still this hotel blocked me in a suite,
also the General Manager greeted me. This hotel once again surpassed my expectations, a great value and the staff is all so genuinely nice. The hotel just remodeled the rooms and club lounge, they did a great job!!!
The club level lounge looks like it belongs in a Cat 5 or higher hotel, small but nice, not busy (weekends).
January 17, 2015
Rated 5 out of 5 by Miguelito50 Super courteous, friendly, and professional staff!
While our visit was brief, the staff made an indelible impression. We encountered Sheraton colleagues at check-in, check-out, in the pub/restaurant (lunch) and, again, in the pub, after returning from an event in Minneapolis. Genuinely caring, courteous, and professional. Exemplified "Minnesota nice"! Keep up the great work.
November 30, 2014
Rated 5 out of 5 by Warren2 Nice hotel...GREAT staff!
This is a modern, well-built, atrium-style hotel that's solidly constructed and appointed. But the stand-out is its staff. Everyone we met was proud of the hotel and eager to make us comfortable and glad we selected "their" hotel. (Special shout outs go to Emily and Sara at the front desk. Both went out of their way to make us comfortable and happy.) Ask for a room with an outside window or you won't know what's going on in the world.
November 12, 2014
Rated 5 out of 5 by Robby12 Great hotel
Emily treated us with the kind of professional friendliness that makes you feel like you are the most important guests in the house. We visited friends who live in Minneapolis and will definitely stay here again when we come back.
November 5, 2014
Rated 5 out of 5 by RTung comfort and clean
newly renovated room, spacious, clean and tidy.
friendly customer service in front desk.
October 31, 2014