Rated 1 out of 5 by Daman1974 staff is very poor
I will never come back to this hotel as staff here is very bad
November 20, 2015
Rated 3 out of 5 by Yalcinmf Overrated and expensive
I stayed in much better Hotels, a lot of 5 Star Hotels, this one should be rated with 3 Stars tops!!
The Hotels design is out and looks old(kind of Vintage, but not that nice Vintage touch).
With that huge Construction in front of the Beach it should be much cheaper. It needs a bigger Pool.
The Buffet Area is way to small and crowded. Service staff was sometimes OK. One expirience at Lumch was a bit unpleasent, i orderd 2 Cokes, 5 min. later a saw a waiter with our drinks ...he passed another table and those guys orderd champagne or wine (idk) and the waiter just left our drinks at "his" desk and was gone and forgot about us. 10-15 min. Later a staff member in suit asked us if anything is allright and i told him that i was waiting for my drinks ...he said he.is sorry getting us new ones ...im pretty sure i got back that ugly cokes sitting their for over 15 min. ...no gas at all and a bit warm, and i had to pay those.
Service Staff is sometimes slow but friendly.
The staff at the reception should work on a few things, like being friendly and helpful.
A smile never killed nobody ...and if a new guest checks in you should give more informations about the so called resort and other things.
I am not happy with what i got for my money ...really disapointed!
The room we stayed in was kind of OK but not what i expect from a resort. The Bed was really really uncomfortable, just aweful.
Actually we are still here, i am still in our room and cant sleep , that bed is so aweful and a nightmare.
So much more i do not like but most of the guests like it here because they never stayed in a really good Hotel or Resort, so nobody cares that a bunch of people dont like it.
...this is not High Standart , its a 3 Star Standart Hotel!
September 5, 2015
Rated 5 out of 5 by Tamigee Home away from home.
My Husband and I can not say enough good things about the staff. The GM Dany is awesome the way he cares about making the guest at his resort feel like family, Alex and Avril step up to continue the awesomeness when Dany is away. The front desk staff , Mark and Angelica on 9th floor are just a delight. Living so far away from home is always a hard task, but the staff while being professional at all times, they are welcoming and helpful over and beyond the call of duty. The resort is so beautiful, and refreshingly clean. The Breakfast Buffet is fantastically diverse, what ever your nationality is, you will enjoy the food. last but not least the "View"...a memory I will hold dear to my heart forever.
Jarvis & Tami Goodman
September 1, 2015
Rated 5 out of 5 by Goldie2009 Welcomed back
We have now stayed at the Sheraton Jumeriah 3 times over the past 14 months. We have always made feel like we are coming home. The staff from Reception making us feel very welcome at 0300 on our last stay .We were expecting to have the worst room in the Hotel arriving at 0300 but we were given a beautiful room as an upgrade as Gold members. We would also like to thank the wonderful staff in the Club lounge Ronaldo, Mark, John and Eleaza who remembered us from our previous stays and were most attentive as always.
July 2, 2015
Rated 3 out of 5 by ShaneW Not the Sheraton I am familiar with
Whilst the staff were polite throughout my visit, there was confusion in what they told me and what happened. I paid a very high price for my room, which was below the standards across Sheraton and Dubai. Cheap holiday deals were staying in the hotel for a fraction of my price.
I opted for the green stay, but then had to remind them at reception after 5 days my room had not been cleaned entered and even my bins emptied. Fruit was only provided at the start of my stay and never refilled, despite requests.
The food in the restaurants is well below standard but come at a top price which was disappointing.
The hotel focuses mainly on the tourist trade and doesn't have the business focus of other Sheraton hotels.
I was surprised that being SPG gold I was not on the SPG preferred floor, all be it the rooms are no doubt the same.
Overall my stay was good and the comments are relatively minor, but would perhaps be stronger if it was not a company expense.
June 22, 2015
Rated 5 out of 5 by saschafrankfurt My home away from home
This has been my favourite hotel In Dubai for a decade and will be until further notice. Great pool, direct beach access, fine rooms but what really makes the difference is the dedication and service orientation of the team which is just outstanding !!
June 20, 2015
Rated 5 out of 5 by CarolynChanning Every time a direct hit!
I don't exactly know how many times I've been at Sheraton JBR, but i'm pretty sure it' more than two hands full.
I just love the resort! The hotel has the perfect location if you're looking for a wonderful place to enjoy the Dubai-Sun and the fantastic water! The garden is just fantastic, and laying under the palmtrees makes it just a round experience.
Food and service is outstanding. The buffet and the restaurants inhouse won't leave any of your wishes unfulfilled. Rooms are big enough for 2 and the beds are very comfortable.
It's definite: I will come back for another 10 times :)
June 12, 2015
Rated 4 out of 5 by SimonRose Hotel with great facilities in a great location
Great Hotel for total relaxation with excellent swimming pool facilities and only a short walk to the beach. Good choice of restaurants. Excellent location in the Jumeirah area and close to Dubai Marina.
June 10, 2015
Rated 5 out of 5 by IHO98 SHERATON JBR STAFF ARE AWESOME
May 5th - May 12th was the length of our stay. My Wife and I fully and completely enjoyed our wonderful stay. The food, facilities, service was fantastic.
Of Specific Note, The Club Room Manager Mrs. Avril Holmes and Staff was Extraordinary, polite, courteous, attentive, and highly Professional. The Azure Pool Staff, The Front Desk, Staff, the Concierge Staff, and the Housekeeping Staff were all Superb! Please recognize these exceptional employee's. We eagerly look forward to our next trip to Dubai and our excitingly satisfying stay at the Sheraton JBR.
Sincere Thanks, Mr.&Mrs. Efrem Williams
May 21, 2015
Rated 5 out of 5 by steve5541 visit
We had an enforced trip to Dubai and were reccomended the hotel by friends. We were more than grateful to them. the hotel was simply fantastic. The staff were attentive, polite & gave the impression that nothing was to much trouble. The room was great & the public areas were clean tidy & well maintained. The food was suberb, and drinks & snacks readily available in all areas. we had a fantastic stay, and we will be returning. we would reccommend to any and all.
April 29, 2015
Rated 5 out of 5 by Teddybear22 Hospitality beyond belief!
so my parents have been visiting the Sheraton for the past 14 years and finally I have now visited with my mother giving me the understanding of why they have returned for so many years! The Sheraton is truly a beautiful place to stay, the rooms are very comfortable with everything you can imagine provided( including iron and board if you really want to do this chore! Whilst on holiday!) The restaurants are very well presented and I couldn't fault the food, there's something for everyone. The pool area and surrounding gardens are immaculate! It's perfect location on the beach means that pure relaxation is possible! Most of all what makes the Sheraton a truly amazing place to stay is the dedication of all the staff members from the pool and towel boys, to the waiters and Kevin the restaurant manager, to Allazhar who runs the members lounge and Avril , Osama, Danny and Sebatian as management many of whome have worked at the Sheraton for a very long time which in our opinion speaks volumes! Visit the Sheraton and you will not be disappointed!
April 26, 2015
Rated 5 out of 5 by Mikewil69 Fantastic chill out break
We have visited this hotel over the last 8 years and it continues to deliver an A* service. It may be smaller than many of the other larger properties in Dubai but that means the service is personal & you made to feel like you are a valued guest everywhere you go in the hotel. The rooms are comfortable and well serviced. We always try to opt for the Club Floor wherever we go as it generally gives you little extras. Without a doubt the staff on the club floor in this particular hotel are the best in the world both in their professionalism and their personalities. This is probably the main reason we keep returning to this part of the world! I also have to mention the guys who sort out the sun beds during the day who are so lovely and accommodating as well as the Azure boys who run around the gardens all day in the searing heat taking & serving food & drinks orders with a smile. The area around the hotel has developed so much over the last couple of years and you are now so spoilt for choice for places to go and dine within a few paces however we still enjoyed an amazing meal in one of the best Chinese restaurants within the hotel, The Peacock. I would recommend this hotel for so many different people as there are childrens facilities, the gardens are quiet for those that like more quiet areas and the private beach area is beautiful and has lots of space with very clean sea. If you are into sport its a great place too as it has its own squash courts as well,as a great fitness centre. The one thing I can definitely say is that we will be back.
April 18, 2015
Rated 5 out of 5 by Svein everything was great
the Club lounge With Avril Holmes and Eleanor Angeleen was excelent.
The Beach, Food, garden, all the staff
March 28, 2015
Rated 4 out of 5 by Lottie54 Good hotel but watch out for hidden charges
The hotel is of a good standard and has an excellent location, with direct access to the beach. The hotel is very well maintained and the staff are friendly and helpful. You cannot fault the hotel, however, the price quoted on the booking is not what you pay. We were charges a 10% tourist tax (which officially should be 20AED maximum/room/night) and a 10% service charge on the room. This seems excessive.
March 25, 2015
Rated 5 out of 5 by wildcat51 Great staff!!!
Excellent location complemented by outstanding staff. Helpful, friendly and always smiling!!
March 8, 2015
Rated 5 out of 5 by Trudy12 Sheraton Jumeirah dubai
More than met our. Expectations. Nothing negative to report. Definitely recommend the Sheraton Jumeirah. Checking in and especially out was handled brilliantly. As our flight left after midnight they allowed us to keep the room at no charge.
February 9, 2015
Rated 5 out of 5 by LondonCallingToronto Yet another fantastic stay
I have been staying at the Sheraton Jumeirah beach a 3-4 time a year for the last 7 years on business. The hotel continues to impress as the area that surrounds it grows and expands. The thing that stands out for me most is the wonderful helpfulness and responsiveness from all the staff at every interaction.
For business or pleasure the Jumeirah Beach hotel is a fantastic spot to spend your time in while visiting Dubai.
January 29, 2015
Rated 4 out of 5 by Isik Good for family holiday
We stayed 9 nights and quite satisfied . Some recommendations : hotel and rooms requires some renovation and bakery must be really improved at buffet.Overall quality of the food is very good but missing fresh and tasty bakery ( croissant , bread , etc ) especially for the breakfast.
Staff is excellent , very friendly and always ready to help.
Good location , but the sea side is a bit dirty than the rest of Jumeirah Beach but not so critical.
January 12, 2015
Rated 4 out of 5 by india5 BEST staff!
Sheraton Jumeirah has the friendliest staff of all! Anywhere in the hotel all will help you anytime and all are doing everything that your wishes become true. Specially in the Club Lounge and garden area. Thank you all! I love Sheraton Jumeirah!
January 5, 2015
Rated 5 out of 5 by hansi62 staff anticipates guests needs
very friendly staff, good food,
excellent location, nice beach
December 17, 2014
Rated 2 out of 5 by Ianche Hotel need to refurbish
We were looking forward to our last night stay in Dubai at Jumeirah Beach and we checked in to this hotel at 6pm on 5 Dec 2014 with my wife using my 12,000 starpoints and a suite night award. This was the last night we are staying in Dubai after a one week vacation.
However, to our disappointment, we found that the "suite" offered is really disappointing and the condition were appalling. As such, we requested to change the room to deluxe room with balcony despite already used my suite night award. To our disappointment again, the room condition were not much better.
Being a frequent traveller, i have stayed in many starwood properties and was never disappointed with any of the properties. However, on our very last night of my vacations, we were both disappointed. One key problem was the rest room, which were not well maintained and really in need of upgrading. My wife actually commented: "We might as well stay in a budget hotel for the night."
Thus, we decided to check out immediately and found ourselves another hotel to settle for the night. To add on to the displeasure, i was not offered to redeem back the starpoints that i have already used for the booking.
However, i do have to comment that the hotel staffs were polite and assisted with my requests professionally.
December 7, 2014
Rated 5 out of 5 by BusGuy123 Regular Business Traveler
The Sheraton JBR is one of my favorite places to stay. The resort is beautiful and the staff are some of the best in the world. A top notch experience all around.
November 26, 2014
Rated 5 out of 5 by Michael1954 The only place to stay
If you want a beach resort holiday in Dubai, then the Sheraton Jumeirah Beach Hotel is the only place to stay in my opinion. I have been going to Dubai for the last 18 years and have seen its infrastructure change so much but the Sheraton Hotel on Jumeirah Beach has only got better. It is easy to get around Dubai by taxis which are not expensive or by the Metro or the new Tram service, so this Hotel offers a great base to do all your exploring and shopping and a great place to relax when you want to do nothing. The facilities and restaurants are fantastic but best of all is the staff, they are so friendly and helpful and efficient in every detail.
November 24, 2014
Rated 5 out of 5 by alfred8p Perfect location
This hotel has a perfect location with it's own beach and close to the Metro. Nice to have children at this hotel also.
November 17, 2014
Rated 2 out of 5 by hsh44 Need improvement
Need improvement in general.
Breakfast was unsatisfactory and food from the room services was not fresh.
November 17, 2014
Rated 4 out of 5 by Joerg8300 My stay 29th Oct. to 2nd Nov
The hotel staff was very friendly and I enjoyed to stay in the hotel.
I stayed at the hotel for business purpose, so the only thing which wasn't good, not to say bad, was the internet access speed. The bandwidth make it impossible to work from the hotel. Please increase the bandwidth, then it would be a perfect stay!
November 4, 2014
Rated 5 out of 5 by Bamse2008 Great stay
Lovation is wonderful. On the beach and having devine restaurants. Also easy to access restaurants outside hotel. All staffs are friendly and professional. Highly recommend.
November 3, 2014
Rated 5 out of 5 by Philly5 This hotel has everything
Having visited Dubai on several occasions for holidays, the Sheraton has everything you need including private beach access without being as expensive as some of the other hotels. Like all of the better hotels in Dubai, the service is of a very high standard. Breakfast is a touch expensive if you are not a big eater first thing in the morning and so nearby cafes for a continental breakfast at a cheaper price might be a better option.
November 1, 2014
Rated 4 out of 5 by Amelie6 poolside is excelent
very nice staff
for 3 adults, room with extra bed, too small
room cleaning perfect
helping in the garden (chairs and umbrellas) excellent
lots of construction around
October 26, 2014
Rated 5 out of 5 by Zimtraveller Another perfect stay in this Dubai jewel
I have been staying in the Sheraton Jumeriah for many years and thank goodness it has survived the total revamp of the marina area. A revamp which has been very succesful, making the Sheraton an even more attractive location. It is made even more special through staff continúity, especially Avril Holmes and her team in the SPG lounge. Avril has been in the hotel longer than any other member of staff, and the hotel wouldn't be the same without her!
October 26, 2014