Rated 2 out of 5 by Sergoke Needs to be updated
The hotel has nothing that can compete with other hotels who have the same price rate. It's neighbours surrounding was the worst in Dubai. It is outdated, mu room was on club Level. Club level is not worth the money. Undertrained staff, bad manegement. The limousines asked 5 times the price of a taxi.
November 4, 2012
Rated 1 out of 5 by Hatim Hotel too old
I had to early check out from the hotel as the rooms are smelly, old and furnitures are very dirty and disgusting. this Hotel needs to be renovated to save Sheraton reputation as my stay was miserable.
staff members are so arrogant and by no means helpful and do not listen to customers feedback.
October 8, 2013
Rated 4 out of 5 by ZigZac ANOHER GREAT STAY AT SHERATON
I had stayed at this hotel several times in the past. I appreciate the staff's friendliness, accommodating my needs, and wonderful place to end your day and forget business.
As platinum SPG member I was upgraded and greeted by SPG representative who remembered me from couple years ago, Miss Avril
July 4, 2012
Rated 5 out of 5 by JoeA1 Best Hotel in Town
I had my best stay ever at Sheraton Jumeirah. Excellent room, great food especially their Sushi at Bliss, friendly staff that assist to all your needs. Can't find a better stay than this hotel in Dubai
February 28, 2014
Rated 4 out of 5 by nora windows and staff
unfortunately there are few rooms,where you can open the windows. We gladly, were able to change into one of those. Room had an unpleasant smell. With opening the doors, this dissappeard.
The staff (all of them) were exremely friendly,that made our stay a very pleasant one.
March 14, 2013
Rated 4 out of 5 by MDO13 MDO 13
Good Hotel with friendly staff and facility. Location outside center of business, but easy access to shopping moles within vicinity. Close to "Palma" and Atlantis. Very nice location, however the new high scrapper on the backside is shadowing the beach and the garden for many hours
November 20, 2012
Rated 5 out of 5 by TomR Great, again
This was our third year at the Sheraton Jumeirah Beach Resort and we loved it! Great Customer Service, professional and friendly staff, we loved the room (Garden Suite), the Lounge Club (very friendly staff), the pool and the beach. If we can, we certainly come back next year!
October 28, 2013
Rated 4 out of 5 by Marjorie39 A must visit hotel
I wanted to relax in a hotel on the beach and that is what the Sheraton was for me. It is situated on the Marina set in exquisite gardens in walking distance from a number of very good eateries and other shops. There is also a Boots pharmacist, which for us Brits is essential.
October 24, 2012
Rated 4 out of 5 by DavidK Unbelievable staff
The location on the beach is fantastic, but the best thing by far were the staff. Exceptional. Beyond anywhere else I've been. Dan, Avril, Jon. All amazing. The general manager was likewise present and always helpful. Thank you for making a business trip so relaxing.
March 20, 2013
Rated 5 out of 5 by Joao 7 STAR SERVICE IN DUBAI
Not the newest and definitely not the biggest in Dubai but it has the best service.
As a platinum SPG member I get to experience lots of hotels in different parts of the world and the staff at this hotel have certainly made me feel like a million dollar client.
January 15, 2013
Rated 3 out of 5 by nick we enjoyed our stay but it could be better
excellent location , easy accessible hotel facilities where in few minutes you could get from the room to the restaurants to the pool to the beach.
friendly environment and staff
different and diverse dinning options from Arabic to Chinese to Italian
May 6, 2013
Rated 4 out of 5 by malaam Great location and great service
The hotel location is really good (in JBR Walk), and I would like to thank the whole team in Sheraton JBR for their great service and hospitality, and specifically I would like to thank the team in the reception, and the lounge.
December 23, 2012
Rated 5 out of 5 by londonlady Excellent food and friendly staff
We enjoyed our one week stay. The food was excellent and the staff very friendly and attentive. We notice that the matre de was execeptional he took time out to speak to everyone and worked extremely hard as he seem to be on shift every meal time.
March 17, 2013
Rated 4 out of 5 by Mieltje The staff was ok but the noice not at all
The room with the ocean vieuw was nice accept the noice. During our stay there were 3 party's going on with a lot off noice. We have made a test of the noice of the party with 1200 persons . We had over 70 db with the windows closed at 1 o clock at night. That s to much. Alsoo during the preparationg off those party's the accomodations of the hotel were closed. Example the garden, we had to eat at a picknick table... The bliss or we couldn't go to the beach in the evening because everything was closed for the party... It's not ok we have payed to use all the facilitis. Also at the bliss you have to spend 500 dh to may youse the seats at the beach .. There is no sign at the beach with that information. We have made a complaint to the manager and he made a lot off promises but... We have beenin the sherraton in egypt and there was everything ok but in Dubai....
The staff, the food the service at the 9 th floor were very kind and professional. The food was ok just the noice was for me not ok. I hope to get a respons. Have a nice christmas and a happy new year.
December 22, 2013
Rated 2 out of 5 by Nurik Poor quality hotel
Our stay was not as perfect as we expected! Room was stinky and not clean. Hotel staff was not reacting on our requests promptly. Platinum status was not honored properly comparing to other hotels! Overall: poor quality for high prices!
December 21, 2012
Rated 4 out of 5 by traveler Old hotel but really nice garden and beach
The say is that the old hotels have the best locations. This is the case here. We really liked the garden and pool area. Also the location is great - plenty of restaurants right in from of the hotel. Great weekend escape or to relax a little.
May 27, 2013
Rated 4 out of 5 by sina A good Memrory
Last week, on September 11 me and my friends stayed on this hotel for 4 days, at first every thing was disappointing, the hotel was so far from airport.
we wanted 3 rooms, 2 rooms with a king size bed and one single room, but they gave us a king size bed room and 2 double room, they changed one of this rooms next day.
our room didn't have a bathtub!but my friends did! the view was terrific, we prefer to close the window curtain!
we find out that every room of this hotel is not same the other! but I don't really mind.
the pool and the garden was fantastic, really lovely place, the street around the hotel was full of restaurants...
The pool bar was a little pricy, about 40 to 50 AED for a cocktail or juice.
the most disappointing point in Sheraton was the internet, we are in the 21th century and this five star luxury hotel didn't have a free wireless internet! even in lobby!
the breakfast was very rich, very lovely staff , with a bad English accent :)
Sheraton jumeira made me a good memory, changed my view about dubai, thank you sheraton.
September 18, 2012
Rated 4 out of 5 by DanielW Relaxing destiny
Good enviroment in the middle of a different culture. I felt relaxed to be in trunks everywhere. Is the place to disconnect from the rest of the world. The best part is the sunset literally by the shore, having a good drinking service there.
May 14, 2013
Rated 5 out of 5 by Angie50 Great Space
Our 2nd time visiting Dubai and what great time. Hotel was in a fantastic position, lovely large rooms and plenty of assistance from the friendly staff. Food was fantastic, choice fantastic too. Would highly recommend this hotel to anyone.
August 17, 2013
Rated 5 out of 5 by travelalot2014 Fantastic Hotel
This hotel is the best in terms of customer service and repeat customer recognition. All of the staff go out of their way to make you feel special and welcome... I will ALWAYS stay here when in Dubai.
January 16, 2014
Rated 2 out of 5 by Nese My room faucet has a problem
My room faucet can only provide cold water for 30 seconds. afterwards only hot water was flowing from it.
Also internet connection was really bad due to connectivity problems of my computer. The access was expiring at so many times.
May 2, 2013
Rated 5 out of 5 by DanielGW All Round great experience
Myself and colleagues have standardized on the Sheraton JBR as our choice hotel in UAE it is always a pleasure coming back here for all the right reasons, staff, hotel, locality, i would recommend for both business and or pleasure!
June 24, 2013
Rated 3 out of 5 by Roman123 Hotel
The Hotel is 21 minutes drive from Dubai Terminal1. Good friendly staff , Internet is charged 30 dhs for 30 minutes inspite of charging 2000 dhs for a single night.
Pool and fitness center are good.
Food is excellent but expensive.
October 21, 2012
Rated 5 out of 5 by UKOH Feedback
everything perfect! Thanks to the staff!
March 16, 2014
Rated 4 out of 5 by peterspeedbird Dubai
Nice hotel, with very good staff and general facilities. I stayed on the 2nd floor in a sea-view room. i was a little disappointed with the bathroom as the shower was not very god at all, apart from that i enjoyed my stay.
November 8, 2013
Rated 5 out of 5 by Joanna Superb staff
This is the second time I have stayed at this hotel and thorougly enjoyed my stay here.
Your staff are second to none and really make your stay a pleasurable one.
Ideal location and beautiful pool and gardens.
Will be back!
May 7, 2012
Rated 4 out of 5 by Moira72 This hotel is in great location
We have visited this hotel on many occasions and have always enjoyed our stay. The hotel is small compared to others in Dubai but the friendliness of the staff is the main reason for our yearly return to the Sheraton..
March 22, 2013
Rated 5 out of 5 by Hans60 excellent as always!
I have visited this hotel more than 5 times now and it is really fantastic. The Staff is extremely correct and friendly. The Lounge Staff is between the best I found over the world
January 12, 2014
Rated 5 out of 5 by GianFranco88 Very friendly and welcoming hotel
We were nade to feel very special by the excellent staff. The hotel is relatively small and still has a personal feel about it. Great location with lovely gardens and pool area. Excellent food too! We will be back!
March 4, 2013
Rated 5 out of 5 by Shark1 Private beach of the hotel is great
Location of the hotel and friendliness of staff is excellent. Very clean facilities and direct access to the beach is highly appreciated. Security and Life guards on the beach excellent, when kids are swimming.
April 2, 2013