Rated 3 out of 5 by jbauer Poor Platinum Treatment -- Avg Hotel
Traveled in Spring with wife and 2-year-old son
I checked in with our friends. I have Platinum status - they have none -- as in no status. We both booked 2 seperate basic rooms - us on cash and points and them on a paid rate of like $500 US. Separate reservations. Upon check-in I was told, 'congratulations, you have been upgraded to a Tower Ocean View Suite.' Wow, I thought, I didn't even have to ask. This came with the whole Platinum you have been upgraded key-card slip. Went up to our room. And? It was a tiny mid-floor room facing the street and construction. No suite. No partial ocean view. Nothing. I called down and expressed my concern and asked to speak to a manager. She got on and said -- 'no, you haven't been upgraded. he must have been mistaken.' I asked how the desk clerk could have made that mistake? She then said, OK we will transfer you to an ocean view room. So we were moved across the hall. Same room, better view. No suite. No upgrade...The best part? Our no-status friends were given an ocean-view room upon check-in -- a better room than us! Even though we checked in at the same moment and availability was the same...shady business at this place. I asked to speak to another manager after this and someone who said he was a manager, but whose nametag said otherwise, insisted there were no upgrades available and had no anwser why our friends got a better room than us...
Bad attitude here. There are plenty of better options in Dubai. Look elsewhere.
October 25, 2011
Rated 1 out of 5 by ME123 It is the worst Sheraton hotel i ever stayed in.
Stinking rooms, very rude staff. No one cares attitude. The front desk was very bad. The house keeping a disaster. No shower gel in the hotel . No upgrade given. Even after taking to the manager he did not do anything. I will never stay in this hotel again. Actually i dont believe this has anything which a sheraton should hav.
December 13, 2011
Rated 3 out of 5 by Katya83 Disappointed
I have stayed one night in the hotel only on the 15th June, room 220
1. Aircondition in the room did not work, handyman changed the filter, but it did not really help. AC was not cooling enough
2. I have asked for additional slippers and was waiting for them to be delivered for 30 mins
3. There were no adaptor in the room, so I had to request one
4. No shower gel, just shampoo, conditioner and cream
5. On the beach when I asked to prepare a sunbed, the guy told me to find one first and then he will come and make it.
6. The beach is not clean and entrance to the sea is not really comfortable
There were of course good points like music by the pool, possibility of late check out and use the facilies after, but I do not think I will come back to this hotel again.
June 18, 2013
Rated 5 out of 5 by Janjapan At home like
I allways like to return to this hotel. They make me feel there always as I would be at home. Especially the perfect treatement of the Towers Lounge staff is remarcable.
Hotel has a great open see view, unlike other hotels in the area, which have the palm Island in the view.
Rooms are not large, but good quality, nicely, furnished and decorated, you will see that it is from last century. The Junior Suite is worth to go in:-)
You will see on the building that it is there allready some time, maybe in the comming future some refurbishing will be appreciated.
Food quality is excellent, exept the Pool bar, which is rather for drinks than for eating there. Hotel is located in a very prime location on a living JBR Walk, in a nice palm garden. Looking forward to come back soon:-)
October 2, 2012
Rated 4 out of 5 by Joerg8300 My stay 29th Oct. to 2nd Nov
The hotel staff was very friendly and I enjoyed to stay in the hotel.
I stayed at the hotel for business purpose, so the only thing which wasn't good, not to say bad, was the internet access speed. The bandwidth make it impossible to work from the hotel. Please increase the bandwidth, then it would be a perfect stay!
November 4, 2014
Rated 1 out of 5 by Cazzatraveling One check in person tarnished the whole Starwood experience
I have not experienced such disdain from a reception check in person in a hotel chain-ever! No eye contact, no smile, no please, thank you etc and told I was wrong about my check out dates despite the written evidence that he had made a mistake....oh and as a gold card SPG member not even an offer of an upgrade. Thankfully SPG have their guest services who always call you to check if all is ok, once they heard they did put a guest manager onto it, they would do their best to get me a room upgrade, we're sincerely apologetic and asked if I liked wine-red or white! I didn't get wine but did get a basket of fruit and the promise of a room change the next day.
January 7, 2012
Rated 5 out of 5 by Philly5 This hotel has everything
Having visited Dubai on several occasions for holidays, the Sheraton has everything you need including private beach access without being as expensive as some of the other hotels. Like all of the better hotels in Dubai, the service is of a very high standard. Breakfast is a touch expensive if you are not a big eater first thing in the morning and so nearby cafes for a continental breakfast at a cheaper price might be a better option.
November 1, 2014
Rated 2 out of 5 by Khaled32 will not go there again
This was my second stay at the Sheraton JBR, both were unpleasant.
Bad service and customer care, staff are rude
Egnored my SPG benefits and level twice
Old and needs renovation, I had better rooms for cheaper at the JBR
The rooms are not up to expectations an Lack maintenance
To be frank if was offered to stay there for free I want go, hands down one of the worst Sheraton experience I have ever had.
November 29, 2013
Rated 5 out of 5 by Bamse2008 Great stay
Lovation is wonderful. On the beach and having devine restaurants. Also easy to access restaurants outside hotel. All staffs are friendly and professional. Highly recommend.
November 3, 2014
Rated 2 out of 5 by Spider Once again this hotel has disappointed me.
Once again the Sheraton JBR has disappointed me. The hotel is overpriced for what it offers and staff do not give you a sense of belonging and you are treated like sheep.
This hotel does not have the personal touchs that differentiate it from any other hotel. The hotel is alos looking tired and aged.
December 5, 2011
Rated 5 out of 5 by Outerspace Good facility and good service
Stayed for a week at this hotel and enjoyed every moment of it. Service quality and security is a top priority in this hotel. The staff always strives to meet expectations. I especially enjoyed the club lounge, where staff commitment to enhanced customer experience was profoundly expressed.
February 10, 2012
Rated 4 out of 5 by JoPr Excellent Service
I usually stay at this hotel for business. My family stayed here on holiday and had a wonderful time. Staff in the restaurant, bars and beach were very attentive, friendly and helpful. The Christmas carol singers, mulled wine and cakes went down a storm.
Well Done. I'll be back!
December 28, 2011
Rated 5 out of 5 by globetrotterPHX Really Good Hotel
If you are looking for a nice hotel with a great beach/pool and other amenities for vacation or a business trip, this is the hotel for you. The staff is excellent, and really go out of their way to ensure a pleasant stay.
July 4, 2012
Rated 5 out of 5 by frank0716 Superior hotel in every aspect.
Excellent location, superior service. The front desk was extremely helpful and very courteous. Food was exceptional. One of the best Sheraton hotels I have stayed in throughout the world.
November 16, 2011
Rated 5 out of 5 by Zimtraveller Another perfect stay in this Dubai jewel
I have been staying in the Sheraton Jumeriah for many years and thank goodness it has survived the total revamp of the marina area. A revamp which has been very succesful, making the Sheraton an even more attractive location. It is made even more special through staff continúity, especially Avril Holmes and her team in the SPG lounge. Avril has been in the hotel longer than any other member of staff, and the hotel wouldn't be the same without her!
October 26, 2014
Rated 4 out of 5 by Altaf nice hotel for family
My Kids enjoyed the property. The room was clean and staff prompt. Would return for weekend stay.
December 4, 2011
Rated 4 out of 5 by EBU78 This hotel is really fantastic
I have really enjoyed my stay at Sheraton Jumerah as a golden member of SPG
January 14, 2012
Rated 3 out of 5 by Alice Nice Garden and beach, but hotel does not feet to 5 star hotel standard at all..
Global comment is very poor ration: price/ versus quality. Means: price is very high for the avarage overall hotel quality. Only 3 positives points: Nice garden, good beach and good food. Hotel is Old and Rooms need to be seriously " refreshed" : very bad smeel in the rooms ( even in non smooking rooms.). Any posibility to open window and refresh air. Service is poor and not at the requested level. W've been 4 times in Dubai, so can make some comparisons with others hotels. SPA is very basic, despite of good work of the terapists. We are disappinted and will not recommand this hotel to our riends.
April 2, 2013
Rated 5 out of 5 by Simon05 Wonderful Stay
Spent 10 days with the family at the hotel and had a great time. I have stayed on many occasion over the years at the hotel for business and always had a pleasant stay. The staff is extremely friendly and helpful. But my expectations were surpassed on our most recent stay. Our great experience started from before our visit when Avril helped make sure that we got adjoining rooms as well as an upgrade due to my Platinum status. and during the stay when Gerry the concierge made reservations and got us cars when we needed them. Christophe, Saleem and the team at the Azure pool bar/restaurant were also great as we celebrated two birthdays when we were at the hotel. You can even order custom made birthday cakes from the Link which were great and that is saying a lot as we are from Paris! The Sheraton has been around for a while and although the rooms are not the most modern in design they are very well maintained and cleaned. It is also a great hotel for Dubai as the hotel is not as large as most beach hotels but has nice spacious grounds and so you never feel overwhelmed by the number of people at all the facilities. Even during the weekend. Also the two restaurants the Peacock and Ciao Italian make great food that sometimes it is easy to be lazy and just stay in!
April 30, 2012
Rated 4 out of 5 by Amelie6 poolside is excelent
very nice staff
for 3 adults, room with extra bed, too small
room cleaning perfect
helping in the garden (chairs and umbrellas) excellent
lots of construction around
October 26, 2014
Rated 2 out of 5 by traveller This Hotel is very noisy
1. Constant loud music most nights till Midnight. Thursday night this goes on till 2am - if you have a sea view room, you are unlikely to sleep.
2. Taxis - the hotel staff will try to put you in an un-metered taxi that will charge you 3x what you should pay. Insist on a metered taxi or walk out to the road and find one yourself.
3. When complaining, and you ask to be transfered to a manager, they will say 'he will call you back' if you ask to be transfered they will tell you the call will be charged to your room!!!
4. Breakfast is very average.
June 3, 2013
Rated 2 out of 5 by Naveed20 DISAPPOINTING
I arrived at 3.20 pm my room was not ready after waiting for one hour gave up and left for a meeting.
The room looked very bare and empty no slippers which are almost in every hotel.
Bath towel seemed to be half the size of towels provided in other hotels.
Outside staff at the door missing and if present not interested in getting you a taxi excusing themselves by saying there is a taxi crisis.
With so many new hotels in dubai why would one come and stay at this JADED HOTEL OFFERING NOTHING SPECIAL EXCEPT THE SEA.
December 12, 2011
Rated 4 out of 5 Great location with comfortable n beautiful Rooms
Hotel n services were great. Duty manager Mr. amadu served us with state of the art customer service which i have never experienced before. Staff was very good n cooperative. Faced few problems but staff fixed them very quickly and happily. Room service guy(Kumar), food serving guys in buffet specially a guy named Israr and Chefs were so professional, cooperative and helpful to their guests i will recommend every one to stay at this hotel as it will be an unforgettable experience of your life.
August 23, 2013
Rated 3 out of 5 by RKIN Not as per Sheraton Standards
My present stay at this Hotel, was less than a pleasent experience. For the following reasons:-
(I) I was made to wait for over 1.5 hours, after the schedule check in time, which was at 3 pm, I was given room around 4.30 pm. I had to hang around, doing nothing.
(II) The room had not too fresh smell, it was smelling bad.
(III) I was asked for a upgrade to sea view room, however I got was only partial sea view. Though the charges were reversed, but that is not sufficient.
(iv) The request for the complimentary breakfast was not responded. That was unfortunate. Yes or no, would have been sufficent
(v) The Room decor was absent, the walls were blank, did not give any nice look.
(vI) The accessories provided at Bathroom was mediocre and scant andeven the towels in the bathroom were
torn and had threads coming out in corners. Very Bad
December 9, 2011
Rated 5 out of 5 by swissyoyo A very good Spring break
I have stayed many times at this hotel. It is an oasis in the midst of modern buildings yet for all that reaches a high standard particularly of staff friendliness and care.I stayed with access to the club lounge facility which is excellent.The quality of the pool bar food could be improved as it is poor in comparison to offers in other hotels but it is still acceptable. Overall a good stay and I will return.
March 1, 2014
Rated 5 out of 5 by Ginger08 This hotel has much to offer
My son and I recently had a stopover in Dubai - our first experience. The staff at the Sheraton were outstanding - in all areas. The resort facilities were excellent - and the the food delicious especially at he peacock restaurant. Only problem was we wanted to stay longer so we could enjoy and indulge in what the hotel and resort has to offer. We hope to go back soon. Aussie Mum and son.
July 19, 2013
Rated 5 out of 5 by SusieEK74 Swimming in the Arabian Sea
Second visit to Dubai, and all I wanted to do was swim in the Arabian Sea. Thanks to the perfect location of the Sheraton, my dreams were answered. The hotel provided wonderful service. Thankyou to all the staff in the main restaurant for catering to all our needs. Reception, Concierge and grounds staff where all committed to service. Keep up the good work. I remain Sheraton faithful.
June 29, 2013
Rated 1 out of 5 by Hiba Feedback about the hotel as requested
The food was not good at all.
The staff are really tuff, for instance, I asked for Turkish Coffee in the meeting and they replied sorry because if we bring for you others will ask too!!!
The cleaning was not very good.
I asked for another room with balcony they said Yes then at the time of check in they said sorry no availability.
February 24, 2013
Rated 1 out of 5 by amanda69 sheraton jumerai beach and resort
this is one of the worst sheraton i stayed with lousy and cocky staff on front desk which are not helpful at all . House keeping is so bad that we have to call 10 times a day to get our basic shampoo, shower gel etc . Beside the locatiion and the friendly staff in the cafe this hotel is not worth staying at all at this price
December 11, 2011
Rated 2 out of 5 by Marishka78 This hotel has low service
We were 4 people in the room and every morning the cleaner left us only one big towel,so we ended up calling to reception to get a towel.Also nearly every evening there was a queue for dinner because the space was very small.Moreover,the hotel does not provide any bus to the malls.
August 21, 2013