Rated 3.9 out of 5 by 186
Rated 2 out of 5 by Khaled32 will not go there again
This was my second stay at the Sheraton JBR, both were unpleasant.
Bad service and customer care, staff are rude
Egnored my SPG benefits and level twice
Old and needs renovation, I had better rooms for cheaper at the JBR
The rooms are not up to expectations an Lack maintenance
To be frank if was offered to stay there for free I want go, hands down one of the worst Sheraton experience I have ever had.
November 29, 2013
Rated 2 out of 5 Sherraton dubai
We have been in your hotel for several days. It was a great experiance. The room was very comforteble en the lobby was superieur. The staf was nice and very professional. The food was good. But there were also things that wasn't good. For experience : the noise by the party's. We have made a movie of the party last thursday evening . There was an event for 1200 persons. The garden was closed for the tourists. The bar was already closed at 16 hours. At 22 hours the noice was extremely : 70 dbls with closed windows. During that week we had 3 party's with a lot off noises. I don't have a problem with party's but it's not ok that we can not use all the facilities off the hotel. I have paid a lot for my vacation so i want to use everything. We wanted to have some lunch at the beach, because off the preparation off the party's it was not allowed to use the chears on the beach. I had to use the pikniktable. The lounge off the bliss can not be used unless you spend 500 dirham. There was no sign that we couldn't sit there. We made a complaint to the manager . He offered us fruit and a bottle off wine. He promised the lexus to drive us to the airport. It was a honda. Big promises. Normaly we would like to come to Dubai again with 9 persons next year, but i'm not sure if it will be at the sherraton at the beach.
We went several times to the sherraton in El gouna in Egypt. a wonderfull hotel.
I' t a pitty that dubai wasn't the same.
I hope to get a reaction off the general manager!
We wisch you a merry christmas and a hapy newyear.
December 16, 2013
Rated 2 out of 5 by Dubai2013abc Different shortcomings
The staff (except the concierges) was very unfriendly, it was very loud due to the music from the disco and the construction sites, the bathroom was not really clean. All in all, the hotel does not deserve five stars.
December 1, 2013
Rated 3 out of 5 by JOHNNY27 Not satisfed
bad experience with reception staff & account manager
Not customer oriented!
December 11, 2013
Rated 2 out of 5 by Kjuliana Not up to Sheraton standards
I was looking forward to this trip because I like going to the Corniche Street Sheraton in Abu Dhabi. However, the two hotels could not be more different. The main restaurant's Friday seafood buffet had very few seafood dishes and only one live station; the Peacock's "kung pao chicken with peanuts" came with cashew nuts and tasted strongly of soy sauce (I lived in China for three years so I do know what it should taste like); the bathroom in our room smelled strongly of bleach; the parking attendant did not believe that we were actually staying at the hotel -- I guess we did not look Russian or German enough. As we were leaving, he took down our license plate number! This after having spent three nights at the hotel!
December 2, 2013
Rated 4 out of 5 by Ghalib This hotel has an excellent location
I had 4 days at this hotel which was very nice and I felt I was home. the staff were very nice. Room service was excellent.
December 7, 2013
Rated 5 out of 5 by Khaled2010 wonderfull and relaxing
I loved my stay there and I will do that again and again
December 5, 2013
Rated 3 out of 5 by Leonid2801 Mrs.
A very moderate hotel, which was not renovated for at least for 5 years. Poor beach. Nice pool. Good for "shopping-stopover".
November 16, 2013