Rated 4 out of 5 by meandmum Great Hotel and Staff
I have recently returned from a break at this hotel with my mum. We had a beautiful room with sea view. There is building work near the hotel on the Jumeirah walk, but you cannot hear anything inside the hotel.
All the staff are fantastic especially on Reception. The complimentary Arabic coffee and dates in the lobby is a nice touch and delicious! I would definitely recommend this hotel to anyone as a great base to explore Dubai.
February 23, 2014
Rated 5 out of 5 by Dex19 Excellent service
Have been to this Hotel before but this time noted exceptional service from the staff, especially around the pool and beach areas. Lucky enough to have been able to use the Club facilities on the 9th floor, which also gives you a great view back along the whole of Jumeriah Beach. Good gym facilities and two squash courts also easily available throughout the day to exercise.
February 23, 2014
Rated 4 out of 5 by JPV22 GREAT STAFF
YOUR STAFF WERE VERY HELPFUL.
ESPECIALLY, AMEDO AOUN, THE NIGHT MANAGER.
February 19, 2014
Rated 5 out of 5 by naddor Fantastic Stay (as usual)
I really enjoyed the stay with my family. Sheraton Jumeira is our second home. Fantastic hospitality, very friendly staff, they know my kids by name, excellent upgrade from Mr. Osama. I will definitely come back again and again.
Best to all staff
February 17, 2014
Rated 5 out of 5 by Mirle14 Fine Resort, Great Staff
I was impressed with the helpfulness of the staff. When we first checked into a room (around 2 AM), the internet service was not good and the staff immediately moved us to a different room and made sure that our needs were met. I am a Platinum member and I was treated like one. My special kudos to Amado, Mohammed and Avril. I cannot wait to go back ..
February 11, 2014
Rated 1 out of 5 by Janela Old and no service
Probably my worst experience with Sheraton Hotels. The hotel really needs to close for deep renovation in all areas: common areas, rooms and especially bathrooms. Service does not exist at all. If you are waiting for some help from concierge forget it. There is no concierge and people willing to help are not competent. Also don't expect your room to be cleaned before 2 pm even if you leave it before 9 am. Finally the service at restaurants is not bad but expect to see dirty and/or oversized uniforms.
February 5, 2014
Rated 5 out of 5 by Papadopoulos Thx from family Papadopoulos
After 6 Days in your hotel i can only say THX for evetything. Will absolutly plan to check in to your Place again.
I recommend to have a plan meeting with the guide Company so they can rekommend Everything for you. Be doing this you will see the most inmorted and best thing like Desert Safari.
February 4, 2014
Rated 4 out of 5 by Noggins7 Double double check room confirmation
It's your birthday and you've upgraded your room with confirmation and on email but the hotel are full and cannot deliver the room they encouraged you to upgrade to, & confirmed!
The team at the desk tried to help me and give a pleasant room with no balcony and a birthday cake, which was delicious!
If it starts wrong it leaves a taste in the mouth which is frustrating!
January 27, 2014
Rated 5 out of 5 by Nimgok Good Service
This is one of the best Sheraton hotels, the service is great, beach , food and rooms are very good. I will be very happy to stay again.
January 27, 2014
Rated 5 out of 5 by Andifinn45 Great hotel in good location
This hotel is situated on the beach and has easy access to lots of resturants and cafés on the jumeriah beach walk. The gardens are spacious and well maintained. The pool was heated which was great this time of year. We upgraded to the club rooms and really enjoyed using the lounge. The staff in the lounge are friendly well trained and courteous at all times. The junior suite was spacious and the bathroom fine.
January 27, 2014
Rated 5 out of 5 by Travis357 Staff that made the hotel that made the holiday
It was a pleasure to meet the staff at the hotel, from the first meeting at the car to the last meeting as we left.Everyone was pleasant and professional in their dealings with us.All seemed to enjoy their work and were proud of the part they played in delivering their bit of service.This made our trip, well done. We will definitely recommend the hotel to our friends. What an enjoyable stay well done.
January 25, 2014
Rated 5 out of 5 by ms49 nice experience
Everything worked perfectly
January 22, 2014
Rated 5 out of 5 by issam Excellent location
Thank for all the staff maily the reception for all the help and kindness shown
January 17, 2014
Rated 5 out of 5 by travelalot2014 Fantastic Hotel
This hotel is the best in terms of customer service and repeat customer recognition. All of the staff go out of their way to make you feel special and welcome... I will ALWAYS stay here when in Dubai.
January 16, 2014
Rated 5 out of 5 by Hans60 excellent as always!
I have visited this hotel more than 5 times now and it is really fantastic. The Staff is extremely correct and friendly. The Lounge Staff is between the best I found over the world
January 12, 2014
Rated 3 out of 5 by jigs123 Average Experience
When I checked in:
(1) Internet was not working
(2) TV entertainment was not working.
(3) Not a great view from the room, suppose to be a beach resort but beach view rooms were not avlbl and this is surrounded by many high rise buildings so non beach facing room does not have a good view.
When I complained and mentioned that I need Internet connection for some important work/meetings, They asked me to sit in the lobby and work which was surprising. Then after few hours they changed the room and connectivity was ok, but average speed.
January 11, 2014
Rated 5 out of 5 by Shelia13 Sheraton Pleases Us Again!!!
Our recent stay at this hotel was fabulous. The staff at every turn was very helpful and catered to our every need. A special thanks to Eleazzar, Mark, and John in the Club Lounge for everything. These guys really know how to cater to guest. A+ service
January 7, 2014
Rated 4 out of 5 by Stu953 Great stay
We stayed for 8 nights.
The good points.
We had two rooms. We got two rooms together right at the end of the corridor-perfect.
The grounds of the hotel and the beach are great-makes you forget you are actually in Dubai.
The gym was well equipped. It has two squash courts as well.
We had breakfast in the main restaurant each morning which was quite chaotic-since the hotel was full. A wide selection of everything was available.
We ate once in the Italian restaurant - Ciao. Food and service were good.
Eating at the Al Hadiqa restaurant was always fun and interesting with so many locals eating and drinking there too.
The club lounge was excellent. Special mention must be made of how the club lounge team looked after us. Avril Holmes, Eleazar Pascual and Mark Esquerra always made us feel welcome and nothing was too much trouble. Good conversation too!
The hotel is next door to building work mainly on the right hand side and quieter building work on the left hand side. Off shore they are reclaiming land 24/7 to build the new Dubai eye so when sunbathing there is no way to avoid construction noise either in the gardens or on the beach-but you do get used to it.
In your room the soundproofing is good so not too much noise gets through. Putting the aircon on max also helps.
But all in all a very enjoyable stay and I would return.
January 7, 2014
Rated 5 out of 5 by Redhowler Great hotel experience
Slightly older hotel re the decor however the facilities and staff were excellent throughout our stay. Definitely recommend.
January 5, 2014
Rated 5 out of 5 by mohamed23 This Hotel has great view
a very nice view and location is very good
January 5, 2014
Rated 1 out of 5 by SadFamilyMan Outdated hotel, outlandish price
Staunch vegetarian; went with family incl kid & infant.
Won't go ever again. No food options.
Terrible old rooms, staid carpets (starwood - pls wake up and use good carpet shampoo)
January 3, 2014
Rated 5 out of 5 by BaltimoreTravelers Great hotel for families wanting to avoid throngs of tourists
Our family of 5 just returned from a seven night stay at this nice hotel. Although it doesn't have the amenities of some of the newer flamboyant hotels in Dubai, it was very nice and away from the throngs of tourists we saw at other hotels. The rooms and bathrooms are slightly dated and need refurbishing. The staff was very helpful and responsive. The concierge did a great job advising and making reservations for us. They were even able to secure a hard to get reservation for lunch for us at the Burj al Arab the following day. The breakfast buffet was good and plentiful.
December 29, 2013
Rated 4 out of 5 by Mieltje The staff was ok but the noice not at all
The room with the ocean vieuw was nice accept the noice. During our stay there were 3 party's going on with a lot off noice. We have made a test of the noice of the party with 1200 persons . We had over 70 db with the windows closed at 1 o clock at night. That s to much. Alsoo during the preparationg off those party's the accomodations of the hotel were closed. Example the garden, we had to eat at a picknick table... The bliss or we couldn't go to the beach in the evening because everything was closed for the party... It's not ok we have payed to use all the facilitis. Also at the bliss you have to spend 500 dh to may youse the seats at the beach .. There is no sign at the beach with that information. We have made a complaint to the manager and he made a lot off promises but... We have beenin the sherraton in egypt and there was everything ok but in Dubai....
The staff, the food the service at the 9 th floor were very kind and professional. The food was ok just the noice was for me not ok. I hope to get a respons. Have a nice christmas and a happy new year.
December 22, 2013
Rated 3 out of 5 by JOHNNY27 Not satisfed
bad experience with reception staff & account manager
Not customer oriented!
December 11, 2013
Rated 4 out of 5 by Ghalib This hotel has an excellent location
I had 4 days at this hotel which was very nice and I felt I was home. the staff were very nice. Room service was excellent.
December 7, 2013
Rated 5 out of 5 by Khaled2010 wonderfull and relaxing
I loved my stay there and I will do that again and again
December 5, 2013
Rated 2 out of 5 by Kjuliana Not up to Sheraton standards
I was looking forward to this trip because I like going to the Corniche Street Sheraton in Abu Dhabi. However, the two hotels could not be more different. The main restaurant's Friday seafood buffet had very few seafood dishes and only one live station; the Peacock's "kung pao chicken with peanuts" came with cashew nuts and tasted strongly of soy sauce (I lived in China for three years so I do know what it should taste like); the bathroom in our room smelled strongly of bleach; the parking attendant did not believe that we were actually staying at the hotel -- I guess we did not look Russian or German enough. As we were leaving, he took down our license plate number! This after having spent three nights at the hotel!
December 2, 2013
Rated 1 out of 5 by Ashraf1971 Very BAD experience!!!
Very BAD experience!!!
Took me 15min to 20 min on the check in. And the receptionist was having fun with his Russian colleague girl, where he hide her purse and they were laughing and hitting each other "seems they are having good times together"
Then I went to the room, no welcome on the screen, and no greetings as gold member with fruits platter that I usually have.
Then was the disaster, where the air-condition control unit was not working (hanged you cannot change it), I called the eng dep and they sent me the expert and he rest the power and put a piece of a paper in the key electric room control "not the room key" this part is not working, and the guy fixed the problem and the air-condition is now working and he put it in very low temp and then after few hours the room was freezing, and again the air-condition was not working!!! then I called again and they have decided to change the filter!!! which has nothing to do with the control unit hanging issue!! Problem remains and finally at 2am in the morning they have decided to give me another room!! Smoking floor and I'm not a smoker!!
And again, the key electric holder at the room entrance is working with a piece of paper and I slept with a fixed temperature.
Second day "today" same problem happened and this time the guy from eng dep was so straight and he said "ya it is hanging, all what you need o do is to reset the room main electric source and the air-condition control unit will work!!!! this simply unacceptable and this is not Sheraton at all. I need a quick reply, or I will start putting that on Facebook and twitter after 24hours from now!!!
December 2, 2013
Rated 2 out of 5 by Dubai2013abc Different shortcomings
The staff (except the concierges) was very unfriendly, it was very loud due to the music from the disco and the construction sites, the bathroom was not really clean. All in all, the hotel does not deserve five stars.
December 1, 2013
Rated 2 out of 5 by Khaled32 will not go there again
This was my second stay at the Sheraton JBR, both were unpleasant.
Bad service and customer care, staff are rude
Egnored my SPG benefits and level twice
Old and needs renovation, I had better rooms for cheaper at the JBR
The rooms are not up to expectations an Lack maintenance
To be frank if was offered to stay there for free I want go, hands down one of the worst Sheraton experience I have ever had.
November 29, 2013