Rated 3 out of 5 by Dom123 Tired rooms
Initially I had to argue to geth the kings sized room I had booked, others in my party failed and ended up in twin rooms. The rooms could have been from any US based hotel chain, exactly the same as any I've stayed in in the US on countless occasions. Certainly not what I'd expect of a resort hotel.
July 1, 2014
Rated 5 out of 5 by IainW Good Stay
The staff make the hotel, so attentive they will help you for whatever you are looking for.
Only down side is the TV channels could be more English channels for UK tourists SKY NEWS would be good but this is a minor point
July 1, 2014
Rated 3 out of 5 by SeattleWorldTraveler Uncomfortable security
There seemed to be security everywhere you turned. The Garden Gate security continued to harass me and my wife daily by asking whether we were staying at the hotel.
June 29, 2014
Rated 4 out of 5 by Bertiebee Sheraton review
This is a nice hotel in a great position with lovely gardens/pool area/private beach area. When we arrived, feeling very tired, unfortunately we were put into rooms which did not fit the description of the rooms we had booked. The description was King size bed and sea view. The 2 rooms we booked had neither of these and we did have to create a bit of a scene before our gripes were addressed. Eventually the staff at reception did ensure that we were given suitable rooms and after the initial stress and disappointment of this we did have an enjoyable stay.
June 24, 2014
Rated 3 out of 5 by Josiane Housekeeping must be on top of your improvement list
I have just stayed at your hotel and I was a very disappointed. To begin with, the check in was average, not much information was given like breakfast location and timings, wifi, facilities,...The room was not very clean, you can feel it. I have been in many hotels around the world and I could tell when the housekeeping standard is high.There was hair everywhere in the bathtub and the overall toilet cleanliness was below standard.The breakfast choices were very poor and basic without any hygienic control:bread baskets were without tongs, and a big long hair was lying on the cheese platter on friday which was very disgusting in the morning.
I ordered room service on my first night and left the soup bowl on the table. After I came back to my room the next day from the beach around 15:00, I found that only the towels were changed, the bed sheets were not and the soup bowl was still sitting on the table, and the hair was still in the bathtub obviously who ever cleaned the room didn't do his job properly and there was no supervisor checking the rooms after. I had to call to have my bed sheets changed, fix the clogged bathtub drain and clear the soup bowl. One of the housekeeping team came and I have to say that how your staff presents itself speaks volumes about the standards you set. If their hygiene and uniform are in poor condition, how can we expect the rooms to be any different?
At the pool, I went to order lunch on friday, and I was really surprised to see from the small opening of the kitchen window at the bar, that your kitchen employees/chefs do not wear any gloves when handling food and were touching food with bare hands. I also ordered one bottle of water and asked for ice. The waiter came to me with a small cooler, I opened it and found many small hair inside, again very unpleasant! I am certain that it is not how you expect your hotel to be.It is too bad that such a hotel with great facilities and location is losing reputation because of housekeeping problems. Hope you'll improve your cleanliness standards and realize how important it is from the point of safety, security.I suggest you conduct regular audit on hygiene and keep staff well trained on what to look on their daily rounds.It does not matter how friendly and efficient the staff of this hotel has been, the hotel lacks basic standard of cleanliness and hygiene. Definitely the hotel has failed to meet my expectations and I may never want to return back.
June 29, 2014
Rated 2 out of 5 by abdullatif not what I expected
- A/C was noisy
- The bed, the towels have some smell
- I book for king size bed but instead I’ve been offered to stay in separated beds after joining beds . how that come I book 2 months ago.
- I came to hotel to chick-in at 12:30 and the receptionist said wait till 3 o’clock. While other hotels do not let us wait
June 26, 2014
Rated 5 out of 5 by Dansken Great stay
Great hotel with relaxed atmosphere. Very good location. Definitely recommendable. Thanks Sheraton!
June 23, 2014
Rated 5 out of 5 by ElaineHara Fabulous stay
Stated here for 8 nights hotel is very attractive and comfortable, staff were a pleasure very helpful and friendly. Food and facilities were excellent.
June 22, 2014