Rated 5 out of 5 by Tate82 Staff is amazing
Staff is amazing and really make you feel at home! The late staff (Night Auditors) were especially nice and very helpful the late hours I needed advice on where to eat. Front office assistant manager was also helpful on guiding me throughout the hotel. Christmas decor was beautiful and I got to take a few pics with my kids. Room service Nicole and Parker were awesome! I wish I tipped them more! All around I had a good time!!!
November 30, 2014
Rated 3 out of 5 by MHT94131 Pleasant but time for updating
Wonderful staff and spacious rooms on Club floor although the only suites are far away from the club and oddly configured. Some additional disappointments: beds are soft, the HVAC is noisy and the windows aren't thermo-pane so freeway traffic intruded on our stay.
Time for serious updating. Alas, there aren't better Starwood options in downtown Salt Lake.
November 30, 2014
Rated 4 out of 5 by StevefromToronto Nice hotel, friendly staff
Received a nice & friendly greeting at the hotel, acknowledged my status and got a room on the club floor. Room was a good size with a large bathroom, the internet seemed unreliable, had to babysit the connection. Club room was nice with some food for breakfast & dinner including free beer / wine. Free business center. Provided very convenient free shuttle service to and from the airport. Staff was helpful & knowledgeable, very willing to answers questions re events in town.
December 8, 2014
Rated 4 out of 5 by weather1234 A typical mid-city hotel
This was a convenient conference hotel. The facilities and amenities were as might be expected in an inner-city brand-name hotel. The main problem was that restaurant services were quite limited, and without the in-hotel Starbucks, would have been much worse.
October 27, 2014
Rated 4 out of 5 by LandedSPG A solid acceptable hotel....AND MORE!
I stayed here for a weekend in 2010 during the Sundance film festival.
This is very acceptable and comfortable hotel. While I was there it was pretty dead, only a few people. Also, it was a super close to the airport and for my purpose only 25 minutes to Park City where Sundance takes place. Also, the rate was ok too, however I used points and I was VERY happy with the value I got! For some insane reason this is a category 2 hotel!!! WOW, it can easily be category 4 and get away with it too! I was blown away with how clean it was, how nice the front desk staff were and how nice the rooms are! I mean, I've been to category 5 hotels worse than this!
Anyway, stay here!! You won't be disappointed, but you won't be blown away either. Solid C+, but you don't need higher expectations. Nothing is really wrong with this hotel and if you are intending to use points, you will get the absolute best value!
This hotel entirely exceeds category 2 expectations!
December 9, 2011
Rated 2 out of 5 by AlwaysInSLC Sheraton SLC - You need to shape up!
I stay a lot at this hotel as it is the only Starwood property in SLC. But, the hotel is getting run down. I am getting more and more disappointed with the Exec lounge on the 10th floor. It is no longer invitiing and does not even feel clean. The espresson machine has not been working properly fo months and you never can rely on them having the teas you want in stock. The hot and cold food also is very basic and not really healthy. The hotel's room service is quite good so in quality and taste, so it is too bad the lounge is not.
Overall the hotel can do much to improve quality.
February 9, 2013
Rated 2 out of 5 by Londa28 Stayed in better
The rooms are too far from the lobby. I felt like I was walking through a maze. The maid service was awful. They made the beds with items still in them. They did not clean the bathroom. There was dental floss that was spilled out of the trash left on my bathroom floor from my second day there until I checked out on the 5th day. Dirty glass wertr never removed.
October 15, 2014
Rated 2 out of 5 by Fiberguy Not worth the $$$
Bed was not comfortable, old
Sheets were old and had some black stains.
Towels were old and rough.
Traffic was annoying, I had no idea it was that busy.
No small fridge.
The hotel itself is nice, staff is nice, the room was not. I would expect this at a $75.00 per night hotel.
October 17, 2014