Rated 5 out of 5 by Tate82 Staff is amazing
Staff is amazing and really make you feel at home! The late staff (Night Auditors) were especially nice and very helpful the late hours I needed advice on where to eat. Front office assistant manager was also helpful on guiding me throughout the hotel. Christmas decor was beautiful and I got to take a few pics with my kids. Room service Nicole and Parker were awesome! I wish I tipped them more! All around I had a good time!!!
November 30, 2014
Rated 3 out of 5 by MHT94131 Pleasant but time for updating
Wonderful staff and spacious rooms on Club floor although the only suites are far away from the club and oddly configured. Some additional disappointments: beds are soft, the HVAC is noisy and the windows aren't thermo-pane so freeway traffic intruded on our stay.
Time for serious updating. Alas, there aren't better Starwood options in downtown Salt Lake.
November 30, 2014
Rated 4 out of 5 by LandedSPG A solid acceptable hotel....AND MORE!
I stayed here for a weekend in 2010 during the Sundance film festival.
This is very acceptable and comfortable hotel. While I was there it was pretty dead, only a few people. Also, it was a super close to the airport and for my purpose only 25 minutes to Park City where Sundance takes place. Also, the rate was ok too, however I used points and I was VERY happy with the value I got! For some insane reason this is a category 2 hotel!!! WOW, it can easily be category 4 and get away with it too! I was blown away with how clean it was, how nice the front desk staff were and how nice the rooms are! I mean, I've been to category 5 hotels worse than this!
Anyway, stay here!! You won't be disappointed, but you won't be blown away either. Solid C+, but you don't need higher expectations. Nothing is really wrong with this hotel and if you are intending to use points, you will get the absolute best value!
This hotel entirely exceeds category 2 expectations!
December 9, 2011
Rated 2 out of 5 by AlwaysInSLC Sheraton SLC - You need to shape up!
I stay a lot at this hotel as it is the only Starwood property in SLC. But, the hotel is getting run down. I am getting more and more disappointed with the Exec lounge on the 10th floor. It is no longer invitiing and does not even feel clean. The espresson machine has not been working properly fo months and you never can rely on them having the teas you want in stock. The hot and cold food also is very basic and not really healthy. The hotel's room service is quite good so in quality and taste, so it is too bad the lounge is not.
Overall the hotel can do much to improve quality.
February 9, 2013
Rated 1 out of 5 by Johnnysmooth Staff needs SPG training
Platinum member and booked with points using SPG iPhone app. Arrived after 1am and reception did not acknowledge Platinum status, no welcome amenity, and said that while they have plenty of space she could not upgrade us to club level without 1500 extra points. Thankfully I reached SPG Platinum services by phone who educated the staff. A grumpy security guard delivered new keys to a club room with a giant wet spot/stain by the bed. We got another club room and got to bed after 2am. Upon checkout, we asked for amenity points and reception told us we were not eligible as we booked through a third party. We reiterated booking through SPG and she confirmed the points were in our account. Staff needs help with hospitality and SPG training desperately
April 15, 2013
Rated 5 out of 5 by RussellB Wow... a perfect ski hotel
We chose the SLC Sheraton to celebrate my 50th birthday with my brother and kids because I am platinum and it was in a terrific location for our ski trip.
The hotel is a quick free shuttle ride from the airport. It is close to the highways to go East to Cottonwood canyon resorts or Park City area resorts or North to Snowbasin and Powder mountain. It is a short walk or free TRAX ride into downtown for good food and culture. You can walk 1/2 block to rent a really cheap vehicle at the Downtown Budget (saving 40-70% versus the airport). Plus you are right next door to 3 (yes, three) separate ski shops for getting discount lift tickets and/or ski rental equipment.
Given that the reviews are so mixed on this hotel, I thought long and hard about why we had such a great experience. I think the key is to get access to the club lounge and preferably get upgraded to the club floor. If it is available, you can often get the upgrade for $30 per night or SPG platinum status. Even if you have to pay, it is WAY, WAY worth it. The 10th floor has great views on both sides and there is a very good hot breakfast that includes scrambled eggs, cereals, lots of fresh fruit, bagels, english muffins, breads, oatmeal, and a very fancy custom espresso machine that makes all kinds of coffee and hot cocoa drinks on demand. In the evening (5:30 to 7:30P) there are impressive snacks that include one hot item (not my favorite as it is usually fried something or really salty meatballs), a super fresh salad, a vegetable tray, and a cheese tray. Plus excellent beers and wine and even mixed drinks are included. Around 7PM comes out a dessert. We usually missed the dessert because after a heavy appetizer and drink we headed out for dinner. The $30 for the family would be a steal for all this each day.
The hotel room on the club level was super clean and stylish with good temperature control and HVAC (heat for us) that wasn’t too loud. It was big enough to hold all our ski equipment each night.
A quick note on the shuttle, when I took a day off of skiing, Zack, the shuttle driver was super friendly and helpful and picked me up from Liberty Park, brought me to a grocery store and even waited outside while I picked up a few items so that I could get the ride back too. Really impressive service.
So there you have it… a, bit surprisingly, perfect stay.
February 22, 2014
Rated 4 out of 5 by StevefromToronto Nice hotel, friendly staff
Received a nice & friendly greeting at the hotel, acknowledged my status and got a room on the club floor. Room was a good size with a large bathroom, the internet seemed unreliable, had to babysit the connection. Club room was nice with some food for breakfast & dinner including free beer / wine. Free business center. Provided very convenient free shuttle service to and from the airport. Staff was helpful & knowledgeable, very willing to answers questions re events in town.
December 8, 2014
Rated 5 out of 5 by Rking3170 Great Experience
Extremely friendly check in staff person named J.B. She was able to handle several people at a time without seeming over extended. I know I didn't feel like she had another customer, even though I saw one. Fast elevators. I was staying on 9, and never had to wait more than a minute in either direction. Comfortable room, and was surprised to be able to open window to balcony and get breeze. Didn't get to experience other amenities because I was with a group that had everything included. However, the staff tending to our event was fast, efficient and friendly as well. Food was very good and nice variety.
September 20, 2012