Rated 5 out of 5 by FL3808 Exceptional & Accommodating Staff
Not only is this hotel conveniently located but the staff is superb! The shuttle driver Dallas was full of good suggestions & the night manager Emma is on top of reservations. Starwood always treats their members great but the staff here exceeded my expectations. Would highly recommend staying at this hotel.
April 14, 2014
Rated 4 out of 5 by Anne5162 Great location
Located in downtown, there are a lot of things to do. If you like soft beds and pillows, this hotel is for you. 5 & Diner is pricey for not no good breakfast buffet; you might want to order off the menu for hot, fresh food.
April 10, 2014
Rated 5 out of 5 by HuskerMike This hotel has a great staff.
Excellent staff and facilities.
April 4, 2014
Rated 5 out of 5 by Empress66 Club Level !!!
We came back this year because of TC in the Club Lounge. All four of us agreed she made our trip last year special. Starting and ending our day ion the club level lounge TC made us feel like we came home and not back to a hotel. She is a huge asset and a great face of SPG. We will be back again for another block of room because of her. Aaron at the front desk was super nice too and the food at the sports bar was quite good!
April 1, 2014
Rated 4 out of 5 by SummitBash Hotel was very good and convinient
I stayed here for the Summit and staff was very good, rooms are very clean and neat. Overall I liked it.
only wish is if Starbucks could have opened little late.
March 29, 2014
Rated 2 out of 5 by lostinutah no room at the inn
i arrived on 3/25 for my company's (Adobe) annual customer summit. my original reservation was to arrive on 3/24 and I had called the prior week to move my arrival to 3/25. when i arrived on 3/25 there was no record of my call to change the reservation and my room had been given away since i had not arrived on 3/24. the woman at the front desk was almost pleased to tell me that they were sold out and that there was just nothing she could do to help. when i asked what i was supposed to do she said "well, i am not sure since the whole city is basically sold out." i asked to speak to the manager (Alex) who basically told me the same thing. the only thing they told me was that i was on a "list" of people who needed rooms but that i shouldn't hold out for any hope of actually getting a room. later that day Alex did actually find me a room at hotel across the street for a night and then i had to change to the sheraton for a night, for me the issue wasn't that there was a mistake, that happens. for me the big issue was that their initial reaction was that the problem was all mine. in the last 6 months i have made the switch and stay almost exclusively at starwood and as a one of the "family" i just would have expected a little more compassion to my plight. it all ended fine - but at the moment i was thinking i am never staying at a starwood again.
March 28, 2014
Rated 4 out of 5 by DCTravelHound Good, Clean, Basic Hotel
i was upgraded to a loft suite (which basically allowed for a living room on the first floor and the bedroom and bathroom upstairs in the loft). it was a bit dated, but it served its purpose for the evening - a comfortable bed and clean room. the concierge lounge had a great spread as always. overall a good hotel in downtown SLC - not the newest property, but definitely clean and comfortable.
March 23, 2014
Rated 4 out of 5 by Patty63 About the green project
The Sheraton offers clients the option of not washing linens and towels in return for a $5 a day voucher toward food at the hotel. (Might I add, the food is excellent). However, when I called and asked that the vouchers be run up to my room it never happened. In addition, the vouchers cannot be used anywhere else and credit toward room service cannot be offered without vouchers in hand. The point???? Actually, saving water is worth it in and of itself, but don't offer vouchers if they are not actually given. Right?! In most every other way I would recommend this hotel to family and friends.
March 9, 2014