Rated 5 out of 5 by ShirleyH GREAT HOTEL
This hotel gets five stars. I wouldn't dream of staying any place else when I'm in Salt Lake. The staff is helpful, friendly, and always courteous. The room was everything I could ask for, room service was prompt and my food arrived hot and delicious, the resturant food was excellent. as well. Thanks for making my stay just a great experience, I can't wait until my next ski trip to stay in your hotel. The hot tub was exactly what I needed after a day on the slopes. My rating is definitely 5 stars for this hotel.
January 14, 2013
Rated 2 out of 5 by PVBLIZ Terrible customer service and rude staff
My husband and i stayed at this property twice in a week's time. The second time we checked in, we were greeted by a very rude person at the front desk. She proceeded to give us a room that someone was already in. My husband and I walked in on a woman in bed and scared her half to death. When I called the front desk to tell her, she said, " I don't have anyone in my system staying in that room..." Ridiculous, as we told her we walked in on this woman....She kept me on hold for almost 15 minutes until my husband went to the front desk and asked for the manager..they moved us to a terribly loud room right next to the staff supply room...All in all it was a terrible experience on top of an already stressful visit to Utah based on the weather...ALso, they did a terrible job of keeping the front walk way shoveled from the snow...I fell flat on my face on the way out...UGH....
January 14, 2013
Rated 5 out of 5 by FrequentTravelerAz Great choice in SLC
It's been several years since I've stayed at this hotel, but I must say it's been transformed. Rooms are nicely done, beds extremely comfortable. Staff is friendly. Would like to see little refrigerators in room, but maybe that'll come in the next room updates!
January 14, 2013
Rated 2 out of 5 by bsteven No SPG recognition
I made this reservation several days in advance and had my platinum ambassador call to confirm a late-night arrival for me. When I arrived I was given a standard king room and told that nothing else was available, despite the fact that the hotel was showing suite availability just a few hours prior. My colleague who checked in at the same time and is SPG Gold received an upgrade to a parlor suite. I go out of my way to stay at SPG properties (45 miles from my destination in this case) and it is absolutely unacceptable to be treated with such indifference in light of my loyalty. My room was subsequently moved the next day, at my request, but no apology was given.
January 10, 2013
Rated 4 out of 5 by Penny319 Cleaning and outlets
Hotel staff needs to clean behind tv cabinets and bed. I couldn't find an outlet nor open the outlet piece on the desk so I looked behind the TV unit and there was an empty cup there. Then I looked for an outlet behind the bed and it was very dusty and had a ton of pillow feathers. It's all in the details and cleaning all parts of the room is important. Please also make outlets more accessable.
January 10, 2013
Rated 4 out of 5 by JBfanMOM Great service
Justin at the front desk was extremely friendly and helpful. We were visiting for the Justin Bieber concert and Justin helped my daughter try to find out which hotels JB, his crew and his dancers were staying at. He definitely went above and beyond the call of duty!
January 8, 2013
Rated 4 out of 5 by Verified Reviewer Great Value
Friendly staff with a warm welcome. The room was well appointed. The only quibble I had was the noisy conditioned air system. I found this to be a problem during previous visits to this property.
January 7, 2013
Rated 5 out of 5 by pamf super hotel
This was a great SLC hotel and great location. The hot tub was wonderful, open and clean - awesome!
January 6, 2013
Rated 4 out of 5 by studmn007 comfortable
Overall the hotel was clean and nice. Beds were newer and still firm.
January 2, 2013
Rated 4 out of 5 by Visitor007 Unmet expatations
This was our first stay at a Sheraton though we've stayed at numerous 3-star hotels before. Our expectation was that a "Sheraton" would be unmatched by other lower-priced hotels with regards to amenities and attention to detail. But a bunch of nagging little things sort of spoiled the experience: a broken lock on the bathroom door, lobby coffee service that was empty for long periods of time, room service desserts that were deformed by the plastic wrap covering them, a $10 charge for Wi-Fi in the room... And really, it was just an ordinary room that we've seen so many times before. Heck, the others will throw in a free breakfast and maybe will have fresh cookies waiting for us when we check in. Just get the feeling that the management was not paying attention. A nice hotel but nothing really special.
January 1, 2013
Rated 5 out of 5 by Sophia08 Great hotel for a skiing trip
This was our first time to stay at the Sheraton Hotel. We requested an upgrade to the club level, which we think was worth it. The upgraded room was on the highest floor and had a great view, which we liked very much. However, the neighbor's room was too close to our room and we could hear some noises from them. Our sleep was light at times throughout the night due to the noise of the neighbor's slamming door.
Upon entering the room, the place looked clean and smelled fresh; however, the room temperature was too cold when we got there, and it took awhile for the room to warm up. The remote controller was dirty and sticky.
We experienced confusion about the included breakfast and Internet connection. The front desk didn’t clearly explain about breakfast not including room service and about Internet being no extra cost despite the $10 charge it stated on the homepage. We had to check multiple over the phone times and would have had to pay extra if we hadn’t checked.
The club lounge food was great, but the staff’s service was not that great in the lounge. We requested drink, but they ignored our request and we had to remind them multiple times. The communication was difficult, and it seems the lounge worker was a first-day worker. We think that they were lecturing us on what and what not to do -- that we shouldn’t give the beverage order note to them, and that we had to clean our dishes after we finished them. It was not pleasant to hear when we enjoying our breakfast. The breakfast was delicious, and we enjoyed the scrambled eggs and pastries.
The toaster, microwave, and refrigerator were all plugged into the same extension cord. This led to a couple short-circuits, which required resetting the fuse tripper switch on the surge protector. The fuse switch was not immediately accessible.
The entrance doorman was very kind and knowledgeable. He provided very clear and detailed instructions on parking when we asked. The parking lot was very spacious.
December 30, 2012
Rated 1 out of 5 by UnhappyGuest2012 Poorly managed hotel - you should avoid if you can
-- Hotel management committed but didn't follow-up
-- With their body language and the words they used they made us feel like a problem that was clearly the hotel's technical issue was our fault somehow
-- After multiple discussions about the problem we were having, the same folks at the front desk within a matter or a few hrs refused to recognize us. And behaved like we had never discussed it with them before.
After trying for 2 days the hotel management couldn't get keys to work for our room. I understand technical issues happen and if we were treated better I would not be upset. But the hotel front desk staff and managers handled the situation very poorly.
They committed multiple times to look into it and assured us that they would follow up shortly, but they never did and when we reached out a few hrs later they had made no progress or from the sound of it had made no attempts to fix things.
We had to reschedule our vacation plans because every time we returned to the room it took them a long time to find someone who would let us back into the room.
Also, what annoyed me most was how they made us feel like this was our fault somehow and that they had little interest in resolving things. Some examples: every time I went to the front desk the same people who I had previously discussed the problem with didn't remember ever hearing about it and of course didn't recognize me. They used words like "sorry, I'm confused, I'm not sure what you're talking about." When they finally decided to give up trying to fix the lock, they gave us a suite worse than the one we had initially reserved, didn't offer to move our things between rooms, and as before made us wait for a long time before letting us in to the room to pack up our things.
I would expect more from SPG!
December 29, 2012
Rated 4 out of 5 by SeattleErin Almost perfect
We really enjoyed our stay at the Salt Lake Sheraton over Christmas. The room was spacious and comfortable and the staff very accommodating. My only complaint was the unprofessional lounge attendant. As the lounge is reserved for status-level guests, I would expect more professional service. The breakfast dishes were not always supplied, she berated guests for failing to close the lid of the hot food, called everyone honey, and took food for herself while mentioning that it was not allowed. Otherwise, a great stay.
December 29, 2012
Rated 5 out of 5 by William16 Great experience
We have stayed here in the past, but this was the best experience. The Staff was very accommodating and made our stay very enjoyable. It is obvious that some changes were made and the customer service was excellent.
December 29, 2012
Rated 5 out of 5 by Grandog Outstanding service
We checked in after an 18 hour plane ride/delay/cancellation. Further I was terribly sick and learned the next morning at Urgent Care that I had pneumonia. I'm afraid we proved to be high maintenance guests as we had a number of requests for special items. In each case our request was met promptly (less than 5 min.!) And with warmth and courtesy. We have never been treated so well and we can't wait to come back again. Thanks so much for the excellent treatment you afforded us.
December 28, 2012
Rated 5 out of 5 by Forbusinessandpleasure You wont be let down.
This is an older hotel and the only SPG hotel in SLC. But what the hotel lacks in newer amenities it makes up with great staff!! I have stayed here many times, and they always recognize my Platinum status; they were also good to upgrade me when I was Gold (during the off season).
This is a very large hotel, with many common areas; I loved sitting by the fireplace in a cozy chair playing cards with my significant other.
The hotel is about 30 min from the Ski resorts, but has many fine dinning and shopping options away from the more touristy Park City.
Great club floor to.
December 27, 2012
Rated 4 out of 5 by Zra34 They charge for internet!
We had ian excellent one night stay just before Christmas 2012. One major negative is that in this day and age, they charge for internet. Next time I am in town i will look for another hotel because of this. Otherwise a great place.
December 24, 2012
Rated 5 out of 5 by MARIAnJC all
Wonderful stay, Meet all my needs.
December 21, 2012
Rated 4 out of 5 by TKHaney2 Heater noise
the room was very comfortable and I appreciate the upgrade to a loft suite, however the heater was very noisy when it started throughout the night.
December 18, 2012
Rated 4 out of 5 by Loli61 This hotel feels like home!
My visit to Salt Lake City was for medical reasons. I was alone and feeling somewhat intimidated about so many appointments in an unfamiliar place. The Sheraton was just what I needed - a home away from home! I walked in to a warm fire, helpful people, and a cozy beautiful room. Austin and Zach were at the front desk and helped me to get where I needed to go. They were real people who really cared about helping me. Thank you Sheraton, I'll be back.
December 15, 2012
Rated 4 out of 5 by ManOnVacation Great value for money
This is an excellent hotel for category 2 spg award redemption - the spg level was clean and nicely appointed with plenty of outlets both at the desk and bedside. The bed was excellent. I appreciated the spacious lobby with large sitting area, huge fireplace, and outdoor seating and firepit looked great although it was snowing when I was there.
The AAA breakfast rate offered a great value because the breakfast buffet was actually quite decent and the service was very good. I especially appreciated the late serving time (until 11am) on Sunday!
My only complaint, not unique to this Sheraton, was that there were no identified recycle bins anywhere in the room, nor in the hotel.
December 12, 2012
Rated 3 out of 5 by Bobndfw Internet
This is the first hotel that I have stayed in in years that does not offer free internet in the room.
December 11, 2012
Rated 5 out of 5 by hgbake54 Salt Lake stay
Comfortable bed and pillows. Really like
the new fitness cnter
December 9, 2012
Rated 2 out of 5 by ScottMilwaukee 0 for Two
Checked into the first room, desk was dirty, hair in the bathroom, glass door was cracked and the closet door handle fell off in my hand. I call to ask for an alternative, for both a clean room and one with a view other than the back of the hot tub hut.
I was moved to the room next door. While cleaner and had a functioning door handle, there were several things left to be desired including TV smears, and a couple of hairs in bathroom and fingerprints on the glass balcony door...
The room was full of brite white CFL lights leaving the room feeling very sterile and cold inspite of the recent and nice upgrades...
December 9, 2012
Rated 5 out of 5 by Hardin11 Great concierge room
I have stayed at this hotel before, but they have upgraded it since I was here last. Very nice large room and the concierge room was especially nice. I arrived late, it was raining and I was really tired, so this was a nice treat. My ONLY complaint, please reinstate printed folios under the door. Sorry, the IRS is not 'GREEN'. They require a printed receipt. If you don't print it for us, then I have to go home, email you to request a receipt, and print it myself. Way too busy for that!
December 5, 2012
Rated 3 out of 5 by SLCUT 2nd verse, not as great as the first
Stayed here a few weeks ago, everything was great. Staff were friendly and welcoming, room was perfect. This time (different) staff was seemingly annoyed with the simple fact that I wanted to check in, another front desk staff wasn't wearing any shoes, and our room was clean, but freezing cold, and looked like it was put together in a hurry.
December 4, 2012
Rated 5 out of 5 by daiii801 So comfortable.
The hotel accommodated us when we asked for a higher floor, the room was incredibly comfortable!
November 26, 2012
Rated 4 out of 5 by SLCUT One night in SLC
The hotel is nice, typical Sheraton. The staff is great! So friendly and welcoming.
November 25, 2012
Rated 2 out of 5 by CoconutMaiTaiDenise Terrible layout
There are 2 sections of rooms at this hotel - the highrise/main lobby and then the back 40 - the older, rundown 2 story building attached by a long, ramp up, ramp down walkway. I'm talking a long, long walk to get to the old building and no elevator to get you from the main lobby check- in to my 2nd floor room and no help with my luggage as I trekked about a mile to my room. If they didn't want me to stay, they should have just said so instead of sending me off to the back 40. And the room left a lot to be desired.
November 14, 2012
Rated 2 out of 5 by Reno7 Less Than Adequate Front Desk Staff but SUPERB Banquet Staff
The Utah State Democratic Party held its election night party here and I was one of the candidates who purchased a meeting room on the first floor. The place was jam packed in rooms and hallways making it difficult to move around, however, our TWO ladies managed to keep food on the trays and the room cleaned in spite of the commotion. Thank you so much for your superb service! Check-In staff gave me a King room rather than the double requested and ask me 3 times how many keys I needed telling me that their focus was elsewhere and not on me since I was the only one at the counter. Check-out was unprofessional - refusing to enter a check number manually to verify if the system would accept it and the staff member in the line over making jokes about the Democratic Party to the gentleman she was serving. The political party that had just paid her salary many times over to that property. EXTREMELY UNPROFESSIONAL Front Desk Staff!
November 12, 2012