Rated 2 out of 5 by JulieAnne1234 Disappoiting
This was the worst Sheraton I've ever stayed in. The bathtub looked like it was crumbling - chipped paint and pieces. The pillows were all completely flat - I actually went out to by a pillow. The noise in and around the hotel also kept me up. Additionally, it was impossible to control the temperature of the room. Overall a terrible experience.
October 8, 2016
Rated 2 out of 5 by marks212 No Sleep / Industrial like setting
I come to salt lake often on business, and being the only SPG hotel there, i generally choose to stay at the Sheraton. My overall observations - they know its the only spg hotel, and rely on loyalists to stay there. This hotel needs work. of the many things - I'd really focus on room comfort as the primary area right now.
Room size an layout is good for any hotel. I've stayed in 10 rooms there this past year, and every room offered the same challenge.
First, the lighting. Sheraton moved to CFL / LED lighting (bravo) but selected the harshest color white. It feels very institutional. They should swap the light out with a warmer color to make it feel less hospital ike. Ive resorted to bringing 2 LED lights to swap out bed and desk just to feel relaxed.
Second, the HVAC. This is the loudest in room system i've heard, consistently wakes me up when it kicks on and off. the controls don't necessarily turn it off either (and wintertime you need it on as insulation is poor). I have yet to receive a good nights sleep there.
Finally, i'd be remiss if i didn't mention the hotel needs little better security. SLC has a homeless / drug problem. three times during my stays i encountered vagrants in the hallways roaming around (looking for open rooms? food?) and the parking lot has people sleeping in cars. I am very cautious in that hotel as a result.
October 7, 2016
Rated 5 out of 5 by Bostonian99 Excellent Sheraton
Rooms have all been redone and they look and feel wonderful. Front desk staff were incredibly helpful and considerate. Area is a bit borderline, but only a short walk or drive to downtown. The excellent facilities more than make up for that though.
October 4, 2016
Rated 5 out of 5 by TravelerKLE Overnight Stay
The room was very comfortable, the staff was very pleasant. The pillows are fabulous!!!
October 3, 2016
Rated 5 out of 5 by Ricia exceptionally friendly and service oriented staff
Loved every minute of our stay at sheraton downton Salt Lake. Rooms clean, staff attentive. very comfortable bed. Shuttle driver very compliant to help us get to our destinations. Awesome!
September 29, 2016
Rated 5 out of 5 by Tbrooks77 Always exemplary
I stayed at this hotel for Comic con in 2015 and was impressed. In March of 2016 I was assigned a different hotel that was less than stellar which made me realize that the Sheraton will forever be my staying place while visiting salt lake my most recent stay for comic con 2016 was just as amazing as my stay a year earlier. The staff is so friendly and helpful the location is great I joined the SPG program and will be booking via the sheraton website from this point forward. Thank you for a place to feel comfortable at while away from home! See you next year!
September 9, 2016
Rated 5 out of 5 by AGKBOS Salt Lake
Booked Sheraton as part of a conference. The team was always friendly and Kara P. really made an impression. Her warm welcome and special appreciation made a difference.
August 17, 2016
Rated 5 out of 5 by Stacy42 Exactly what we needed
We were in town for a week of family time (with our dog). The Sheraton was a perfect location downtown. It has plenty of parking, a great courtyard for relaxation and taking care of the dog necessities, and friendly staff. The room was clean and quiet even though it was obvious through watching the courtyard and lobby that there was a lot going on and many people in the hotel (we were on the ground floor). On future trips I will definitely stay here again!
July 3, 2016