Rated 4 out of 5 by Puppiepaws Improvements
It was nice to come back to the Utah Sheraton, the front desk was nice as always and recognized me as a Gold member. I like that they are a pet friendly hotel. The Club lounge showed an improvement they no longer charge for wine and beer. The appetizers are still to be desired. I enjoyed my stay.
July 21, 2014
Rated 4 out of 5 by KCK51 Checkout issues
I was disappointed with the progression of my checking out. My bill did not include the birthdate second day discount, instead I was billed two full rate days. It took way too long to correct this error and required a manager. Your hotel (via phone call) booked me a week earlier with the special, I showed proof of birth during check in. Don't offer discounts if you plan to honor them. Otherwise the hotel itself was very good.
July 18, 2014
Rated 4 out of 5 by kr22314 very nice
room was spotless and very comfortable. staff was lovely.
July 16, 2014
Rated 5 out of 5 by scarrey Acommodating, Comfortable, Affordable & Pet Friendly - Who could ask for more!
Arrived into Salt Lake City early morning after a long drive cross country and a presentation to deliver that evening. With no reservation; a tight budget; a full size dog; and desperately in need of sleep; I feared options for rest close to my speaking engagement venue were pretty much non-existent. I had this impression because of the classiness and quality of Sheraton's that not only would it be out of my price range but figured my dog would be an issue too. I looked at a few local places online before walking across the street to the Sheraton close to where I needed to be that evening; mostly so I could rule it out was really my thinking. Instead I discovered all of my assumptions couldn't have been further from the truth. The friendliest staff greeted me, and my dog, who was welcomed as a respected guest and there was no additional fee for him to stay, and it just keeps getting better from there. I was offered a great rate, lower even than lesser quality neighboring hotels, they accommodated an early check-in, and the room was spacious, pristine and the bed more comfortable than even my own at home. It was quiet and filled with amenities and such a relaxing ambiance that within minutes both I and my dog had drifted off into peaceful slumber. The included wifi proved very helpful with work and personal needs and the Starbucks in the lobby made for a perfect breakfast stop the next day, even though I had already enjoyed a fresh brewed cup in the in-room machine provided. When I booked the room and was automatically enrolled in the SPG program, I didn't think much of it, as I had no awareness that I was about to have one of the best hotel experiences I have had in all of my many years of travel and that I would be so grateful to be a member of what without question is the very first choice of where to stay on any trips for the foreseeable future.
July 16, 2014
Rated 1 out of 5 by DPN007 Avoid this hotel
I checked in late, around 10 and was handed keys to a room where the AC was not functioning, the temp in the room was 87 deg and it took them 2 hours to give me a different. The excuse front desk had was that their AC system had broken down earlier - i would have expected them to tell me that at check in. Upon talking w/ other guests, they said their rooms were freezing. The front desk had no clue on how to handle the situation, couldn't find me a room for 2 hours and then somehow showed up with a key to a room directly opposite my initial room.
July 5, 2014
Rated 5 out of 5 by cdfken Very nice hotel
When we checked in, we had just completed (about five hours prior) a nine mile hike at 8000 feet in the Tetons. We were tired. The Sheraton at Salt Lake City made us feel at home, gave us all the information we needed, and put us in a very nice suite. After the roughness of the Tetons and Yellowstone, it was a very great pleasure to kick back in a little luxury. Thanks.
July 8, 2014
Rated 2 out of 5 by JstJo Salt Lake City Stay
The hotel was acceptable. Nice, but nothing over the top. Unfortunately there were some attention to detail issues with our room. There was a broken toilet paper holder, a big nasty wad of hair came out of one of the "clean" towels, and worst of all... once we woke up in the morning and the clean sheet cover fell off the comforter we discovered multiple fairly large blood stains. Incredibly disappointing and disgusting.
July 3, 2014
Rated 5 out of 5 by Will14 Always a great experience
I have been skeptical of this property in the past due to minor issues (in retrospect) such as outdoor signage, etc.. The property is making improvements in these minor areas and the staff is without a doubt one of the most committed teams I have seen in my travels. The service level is simply outstanding; from TC in the lounge, to the front desk team, to the shuttle team, there is no request that cannot be met. On two separate occasions I have had flights cancelled and have had to stay an additional unplanned night. The team has always been able to accommodate me- even if the property was sold out. I highly recommend this hotel if you are visiting Salt Lake City for business or pleasure.
June 23, 2014