Rated 3 out of 5 by dc84510 This hotel is average comfort level
Recent stays at this hotel I noticed the bath tubs are backed up when showering. Also stayed under the club lounge and someone was smoking on the balcony at night causing smoke smell to come into my room.
October 5, 2014
Rated 2 out of 5 by ScottMilwaukee 0 for Two
Checked into the first room, desk was dirty, hair in the bathroom, glass door was cracked and the closet door handle fell off in my hand. I call to ask for an alternative, for both a clean room and one with a view other than the back of the hot tub hut.
I was moved to the room next door. While cleaner and had a functioning door handle, there were several things left to be desired including TV smears, and a couple of hairs in bathroom and fingerprints on the glass balcony door...
The room was full of brite white CFL lights leaving the room feeling very sterile and cold inspite of the recent and nice upgrades...
December 9, 2012
Rated 3 out of 5 by Ross1900 Hotel stay
This hotelmwascwhat I expected. The staff was good and met my needs.
October 7, 2014
Rated 4 out of 5 by ManOnVacation Great value for money
This is an excellent hotel for category 2 spg award redemption - the spg level was clean and nicely appointed with plenty of outlets both at the desk and bedside. The bed was excellent. I appreciated the spacious lobby with large sitting area, huge fireplace, and outdoor seating and firepit looked great although it was snowing when I was there.
The AAA breakfast rate offered a great value because the breakfast buffet was actually quite decent and the service was very good. I especially appreciated the late serving time (until 11am) on Sunday!
My only complaint, not unique to this Sheraton, was that there were no identified recycle bins anywhere in the room, nor in the hotel.
December 12, 2012
Rated 5 out of 5 by Will14 Always a great experience
I have been skeptical of this property in the past due to minor issues (in retrospect) such as outdoor signage, etc.. The property is making improvements in these minor areas and the staff is without a doubt one of the most committed teams I have seen in my travels. The service level is simply outstanding; from TC in the lounge, to the front desk team, to the shuttle team, there is no request that cannot be met. On two separate occasions I have had flights cancelled and have had to stay an additional unplanned night. The team has always been able to accommodate me- even if the property was sold out. I highly recommend this hotel if you are visiting Salt Lake City for business or pleasure.
June 23, 2014
Rated 1 out of 5 by UnhappyVoyager Terrible Stay
My stay here was terrible. I arrived after dark and had to park in an unlit, unstaffed parking lot which felt very unsafe. The hotel room was lit only by glaring flourescent lights, even on the bedside, giving an institutional feel. The room was not clean, with visible dirt & grime. I ordered a salad from room service for dinner, and it had wilted and rotten lettuce, and was truly inedible.
The staff was very nice and helpful but I recommend against staying here!
January 10, 2012
Rated 5 out of 5 by Nicandro Home Away From Home
I've stayed at the Sheraton Salt Lake City Hotel since 2005 and I've always had a positive experience because of the consistent, excellent service provided by the staff. The staff is the one element that, in my opinion, makes this hotel stand head and shoulders above other Sheraton hotels. They are quick to respond to and resolve any issues that may arise. As a "road warrior" who has spent more than 200 nights at this property over the past nine years, I value this type of service the most, though I do appreciate the consideration and recognition of my Platinum status that has been extended to me without fail during each of my stays. Special recognition go out to staff members Brooke, Aaron, TC, and JB for going above and beyond what is expected of someone in their respective area of responsibility. I commend General Manager Jason Ford for developing and maintaining an exemplary staff.
September 22, 2014
Rated 2 out of 5 by BostonTV Never walked so much
Low price and low quality Sheraton hotel, with a nice swimming pool, a non-functionning sauna, a poor restaurant (closed early) and poor room service (lot of food, but bad food). And kilometer-long corridors. I got a 2-floors suite at one end of the building and my Platinum card gave me access to the Club at the other end, 10th floor. Never walked so much, but I was obliged to do so, as there is no fridge in the room, no minibar, no fresh water. Another thing is the free transfer from airport to the hotel: I asked for it in my booking file, and never got an answer, so I finnaly had to take the taxi.
August 6, 2013
Rated 2 out of 5 by John11 SOOOOOOOOO DISAPOINTING
Upon check in I waited 15 mins in line as there was only one person working the check in. My room key didnt work first go around. The heater was broken in my room and maintenance had to come and fix it. Wi-Fi was spotty in my location and had to go to lobby to work. Ceiling paint was pealing and so was "stuff" in tub. Went to get shuttle at 0800 and found it left at 0750 had to wait 30 mins for next but it didnt show so had to get the concierge to drive me to airport at 0838. Best thing about this Sheraton was the bar tender who invited me in got me on the net to work and talked to me about beer.
April 18, 2013
Rated 5 out of 5 by bluetom7 Going Above And Beyond!!
I brought my girlfriend to Salt Lake for the express purpose of proposing to her. While we were out sightseeing (and I was popping the question), the staff at the hotel outdid themselves having a bottle of champagne and chocolate covered strawberries delivered to our suite just before we came back. They also made a path from the front door to the bed with flower petals. There is no question what hotel I will choose EVERY TIME I come back to Salt Lake City. BTW, she said yes!
September 7, 2014
Rated 3 out of 5 by Stephen65 Poor SPG Recognition
This was my first SPG Club level stay.
At check-in, the associate was unable to find my SPG account details. After over 10 minutes of trying to find my information, I decide I would deal with that detail later.
The associate made no mention of amenities available for guests staying in SPG Club level rooms. Not knowing, I did not use any of those amenities of which I was informed upon check-out from the property. There was nothing in the room that promoted them either.
The associate that assisted me on check-out found my SPG account information with about 5 clicks of her computer mouse.
First impressions are critical. Communicate and promote the added value for which your guests have paid.
October 6, 2013
Rated 4 out of 5 by Patty63 About the green project
The Sheraton offers clients the option of not washing linens and towels in return for a $5 a day voucher toward food at the hotel. (Might I add, the food is excellent). However, when I called and asked that the vouchers be run up to my room it never happened. In addition, the vouchers cannot be used anywhere else and credit toward room service cannot be offered without vouchers in hand. The point???? Actually, saving water is worth it in and of itself, but don't offer vouchers if they are not actually given. Right?! In most every other way I would recommend this hotel to family and friends.
March 9, 2014
Rated 3 out of 5 by 19d40 Needs better management
Check in was excellent. Person worked patiently to provide SPG amenities and services.
Room was fine except for the hall light shining under the door all night so it lit the entire room. At 3:30 am after not sleeping I stuffed a towel under the door to reduce the light. When I mentioned this to the clerk at check out the next morning he appeared to care less. His attitude reflected no appreciation for our loyalty or for staying at the hotel. Bathroom amenities were skimpy and, in some cases, non existent.
August 25, 2014
Rated 4 out of 5 by Charlie1234 Great hotel except for one night.
The room was very good and staff were very courteous and helpful. I enjoyed my five night stay except for the last night, 9/18/14, when a loud band blared music from a nearby establishment until 2 am. I could not sleep that night.
September 23, 2014
Rated 5 out of 5 by Stephanie3 Wonderful Experience
The location of the hotel is perfect. There are several very good restaurants within walking distance. There are also several grocery stores about a mile away. There is plenty of parking and the staff was very nice. We did not use the pool, but could see it from our room and there was always someone in it. I will stay here again when in Salt Lake.
September 5, 2013
Rated 5 out of 5 by utahn Great staff,and location,comfortable room
My husband and I have stayed here multiple times. Probably the key difference between this and other downtown properties is one employee..Brooke at the front desk.She always goes out of her way to make the hotel guests stay at the Sheraton the best it can be. Thank you!
September 20, 2014
Rated 1 out of 5 by DPN007 Avoid this hotel
I checked in late, around 10 and was handed keys to a room where the AC was not functioning, the temp in the room was 87 deg and it took them 2 hours to give me a different. The excuse front desk had was that their AC system had broken down earlier - i would have expected them to tell me that at check in. Upon talking w/ other guests, they said their rooms were freezing. The front desk had no clue on how to handle the situation, couldn't find me a room for 2 hours and then somehow showed up with a key to a room directly opposite my initial room.
July 5, 2014
Rated 1 out of 5 by BadExperience01 Suprisingly bad
Reserved my room on line - was given the opportunity to upgrade to the "club" level. Got to the hotel was told no upgrade was available because the Star members get those rooms first - I declined the invitation as was told no upgrade was available - even though at the time of reservation it was and I tried to upgrade immediately after that. I was told by the lady at check in that my room would over look the court yard. It over looked the street to the west. I found animal feces in the closet - I picked it up - it had been there a while. I will never stay here again.
December 19, 2013
Rated 3 out of 5 by Bennie846 Hotel need help
I stay at the Sheraton SLC at least 2-3 times a month. It seems to me that this hotel is starting to need some help. I think it's time for some updating. The gym is in desperate need of updating. As in all service business you need to evolve or die. The restaurant breakfast service is still suffering. If they get a few customers at the same time they are overwhelmed. I hate to speak badly of this hotel. I love the staff. The people are great; they really know how to make you feel like family. I know that a hotel can only improve the facility when the corporate people give them the funds to do so. So please give the SLC Sheraton some money to update their property. Let’s make it a property that everyone wants to stay at.
March 7, 2013
Rated 3 out of 5 by mericasux Needs a remodel
I was upgraded to a suite, which was not very impressive. I walked into a dark room as the switch near the door didn't work. After stumbling around for a few minutes using my cell phone as a flashlight, I was able to get a lamp turned on.
The bathroom was VERY spacious, but felt empty, the shower and toilet were crammed into the corner, but I had enough room to dance in the center.
The hotel layout is difficult to navigate, and the bar staff was inattentive.
This was my 2nd stay, was giving it a second chance because of my loyalty to SPG, that won't happen again.
October 19, 2012
Rated 2 out of 5 by Oldschool Very rude
The staff checking me in was very rude and not helpfull at all. I will never stay here again unless I can't find another hotel.
June 26, 2012
Rated 3 out of 5 by raegan poor cleaning and maintenance service
I hung a "green" tag on my door for the week, but it was as if it was a do not disturb sign- my room only got cleaned once.
I had trouble getting into my door every single time. I changed keys out twice. Despite turning green, the lock would not disengage enough to open the door most times. Of course when I called and maintenance came up I was able to open it the first time so they said I just wasn't opening it right. REALLY? I've opened more than one hotel door in my life. It was really frustrating, especially when I was in a rush. Everything else was nice.
October 7, 2013
Rated 5 out of 5 Perfect Wedding Night hotel
My Husband and I recently got married and stayed at the Sheraton in Salt Lake City for the night. The room numbers were labeled incorrectly on the wall, so it was kind of tricky to find our room, but it was well worth the search!
The hotel upgraded us to their Presidential Suite because it was our wedding night! So worth it! I would DEFINITELY recommend this hotel. We paid $133/per night. Staff was nice and helpful and there is a free shuttle to the SLC Airport that leaves every 30 minutes. The hotel is 10-12 minutes from the Airport, which is always a plus.
August 5, 2013
Rated 4 out of 5 by FDouglass Great reception, food service needs some improvement
Checked in late and front desk staff was wonderful, acknowleding my SPG status, then giving me a few options for a room. I ended up with a suite that was wonderful. I tried calling room service one evening and was told to "hold for a moment". I could hear people talking and joking around in the background, but no one ever got back on the line to take my order. I ended up going to the fastfood place across the street.
August 25, 2014
Rated 5 out of 5 by GaryJan Very friendly staff
Enjoyed meeting and talking with TC in the 10th floor lounge, very pleasant to everyone.
September 16, 2014
Rated 3 out of 5 by WF789 Noisy Room
This hotel was renovated and it turned out well. The rooms are contemporary with flat screens and all seems well until I went to sleep. Apparently the furnace was probably still the original furnace and every time it turned on and off, it made a loud noise that woke me up. This was not noticeable during the day when it was noisier, but at night when everything was quiet, it was very obvious. The restaurant & bar are both so so, there are much nicer restaurants within walking distance. The courtesy shuttle around downtown and to the airport was a plus.
May 14, 2012
Rated 5 out of 5 by jlzhu9921 Everything was good for me.
I asked the room directly at the counter from a late flight. The staff at the counter figured my SPG gold status very quick and assigned me to a high floor level room with an unbeatable price. I asked for a wake-up service, they did it in the right way. Though I only stayed for about 7 hours, I would still recommend this hotel.
September 3, 2014
Rated 1 out of 5 by CatCat13 I Was completely dissatisfied
The room was nice and room service was good, but that is were it ended. The room wasn't ready at 3:00 when we checked in and we didn't receive a phone call until 8PM to let us know it was ready. We ordered the romance package which included Champagne and chocolate strawberries, which was supposed to be in the room when we got there and it wasn't so we had to call down and ask for it, and the champagne was locked up for the night and so we had to have sparkling cider. It also included a full American Breakfast in the room, and we were told at check in that breakfast would be served in a dining room between a specific time, so we went down and that was terrible. There wasn't even a place for us to sit down. And when we went to check out we were told that our credit card would be charged for all the services and the room fee. This had been paid for in advance as the room was a wedding gift and my sister had already filled out the CC authorization form DAYS before our stay. The man at the desk rolled his eyes at us and took in a deep breath, which relayed to me he was thinking " I have to deal with this now". I had to call my sister and she had to talk to the clerk to let him know she had already filled out the form then we had to wait for the manager to be available to come over and look it up. I don't understand why all of that wasn't taken care of before our arrival. Then there was a hold on our credit card for 2 days for the room even though it was already paid for . Needless to say I will NEVER stay at this Hotel again and will be sure to let everyone know about my dissatisfaction.
September 20, 2014
Rated 4 out of 5 by Lacemaker Don't use their restaurant
The general staff and room were good,but don't use the hotel restaurant the waitress was slow, rude, disrespectful, and getting a check paid took over 30 minutes. Other than the waiter on Sunday Aug.4 morning shift the other waitstaff should at least get lessons in customer service, positive attitude, efficient ways to do their job properly. Or hire new staff for the restaurant. I was there with a group and many of us had the same problem with the same waitstaff. Your main hotel staff did a nice friendly job with smiles on their faces always.
August 17, 2013
Rated 3 out of 5 by Huey42 Not A Sheraton
The deferred maintenance, house keeping staff and sense of the lobby caused me to feel this was a high 2 star or 3 star hotel.
I have not marked any of the recommendations except 'business traveler' and that's a stretch because the property is just a little too far from everything.
I marked 'business traveller' because the meeting I was at was well taken care of, the food was fresh and tasty and I had a sense of caring from the staff. So, probably weddings would be good too.
July 28, 2014