Rated 5 out of 5 by ShotDoc52 Nice Hotel
I felt right at home with excess to everything in the hotel so I didn't have to leave.
January 19, 2013
Rated 4 out of 5 by cbarri Great location
Great location, just minutes from the airport. Great local food.
November 8, 2013
Rated 4 out of 5 by SLCUT One night in SLC
The hotel is nice, typical Sheraton. The staff is great! So friendly and welcoming.
November 25, 2012
Rated 4 out of 5 by REB1 Staff was helpful
Staff was able to scan a document for me and email it. That was much appreciated.
May 24, 2013
Rated 4 out of 5 by Mrrog Nice hotel
Hotel gym not sufficiently supplied sith weight equipment but overall good hotel.
April 8, 2013
Rated 4 out of 5 by ExPat34 Solid business hotel
Good location to major streets and downtown. Very good workout facility.
January 19, 2013
Rated 4 out of 5 by studmn007 comfortable
Overall the hotel was clean and nice. Beds were newer and still firm.
January 2, 2013
Rated 4 out of 5 by panchohio Restaurant
Was short of help, caused a lot of bustle, delay in service.
September 28, 2013
Rated 3 out of 5 by Pcougs Outdated
Room was very outdated. My bed was horrible huge sag in the middle.
April 15, 2013
Rated 5 out of 5 by hgbake54 Salt Lake stay
Comfortable bed and pillows. Really like
the new fitness cnter
December 9, 2012
Rated 4 out of 5 by Cleone Friendly staff
We had a good time there. Enjoyable weekend with my family.
June 24, 2013
Rated 3 out of 5 by USC2012 The Bar was great
Great atmosphere in the bar very ggo food and great prices
October 10, 2012
Rated 4 out of 5 by FOURTUNE500DIRECTOR GOOD VALUE GOOD LOCATION
NICELY UPDATED. GOOD SERVICE AND NICE SIZE ROOMS
January 31, 2013
Rated 5 out of 5 by CJ7865 Great shuttle service
Thanks for the rides. The shuttle service was excellent
May 28, 2013
Rated 4 out of 5 by redsox67 good location
location down town and easy trip from and to airport
August 1, 2013
Rated 4 out of 5 by Peaches1234 Hotel staff
Hotel staff was great - met all needs
October 19, 2013
Rated 4 out of 5 by copper73 Clean and Beautiful
Great Hotel, would definitely stay there again.
May 13, 2013
Rated 4 out of 5 by Florian very helpful staff
Lost and Found delivered an excellent service
January 5, 2012
Rated 4 out of 5 by DJohnson Easy on and off freeway
Club lounge great with wonderful help.
September 7, 2013
Rated 4 out of 5 by idts Good hotel but
Need to provide free internet IN ROOM!
October 4, 2012
Rated 5 out of 5 by publicme great lounge service
service the best
food above average
July 31, 2013
Rated 5 out of 5 by Iamneato Excellent Stay
Staff is helpful and accomodating.
August 8, 2013
Rated 5 out of 5 by MARIAnJC all
Wonderful stay, Meet all my needs.
December 21, 2012
Rated 4 out of 5 by GMB007 Thank You
Thank you for a restful stay.
August 11, 2013
Rated 2 out of 5 by Grg50 Sheraton Salt Lake
We stayed at this property in September 2013. As a SPG Platinum member I expected to be upgraded to a nice room. We were given an upgrade to a suite on the second floor. To reach the suite we had to take the elevator to the third floor and then follow a very windy, narrow, LONG hallway to our room on the second floor - loads of fun while carrying bags, pulling luggage, etc. Once at the room, it was a big chore to go anywhere else in the hotel (ice, restaurant, pool, lobby, etc.) because it was so far and inconvenient. The room itself was nice, but it was the only suite we have ever had (anywhere!) which did not have a minifridge, bar, microwave, safe, robes, slippers or even a coffee maker. The bed - supposedly a sweet sleeper - was VERY saggy and uncomfortable. There was also an odor of sewage gas which seemed to worsen during our stay (maybe coming from the bathroom drains??). Finally, our balconies (yes, 2 of them) both overlooked hotel utilities and a ladder which was propped up against them making it convenient for anyone to move it and enter any second floor room which did not have the lock on the balcony door at all times. The staff we encountered were nice enough but the room was a huge disappointment. I would be hesitant to choose this hotel again or to recommend it.
October 3, 2013
Rated 3 out of 5 by BeckyS Average; A Bit Disappointing
While I can't complain too much about the room itself (comfortable, very clean, modern decor), there were some things that could stand improvement. To get the shower to turn on I had to hold the post up on the faucet in the tub for a good ten seconds before water started coming out the shower head. The hand towel rack is IN FRONT OF the sink, making it difficult for short people like me to reach the sink. One of the beds also sank in the middle, and the TV screen alternated dark/light/dark/light making watching television quite irritating. But BY FAR the WORST thing about this room was the view. I wish I could attach a photo. I had a balcony, but - and I'm not exaggerating - the only thing I could see were a couple of other balconies next to mine, and BRICK WALLS about eight feet away from my door. Ridiculous.
That said, the staff were all very helpful and polite, the conference rooms were clean, modern, and effective, and I LOVE that there is a Starbucks in the hotel and they give you some in the room as well. It's also in a great location: Two blocks from the train (and you're in the free section of town); a brief train ride to shopping, Temple Square, and restaurants; walking distance to some restaurants.
Overall my experience wasn't awful; just average and disappointing for a hotel of this caliber.
October 28, 2013
Rated 3 out of 5 by JB11 Not what I expected
Chose this hotel for a few reasons.
1) Free airport shuttle service
2) Close to University of Utah.
I called before we left for our trip to hotel and they said for the shuttle service, once you land and receive your baggage give us a call and we will head to pick you up.
Once we landed, we called because we had no baggage to wait for. The lady told us it would be 20 minutes, and head to door #10 and wait.
We went to door #10 and after 50 minutes of waiting we called the hotel again. They completely forgot about us. So they dispatched a driver and they came to pick us up. We waited an hour and 15 minutes for the shuttle.
Once at the hotel, there wasn't a single apology or is there anything we can do for you which I thought was a little rude.
We went to Extra Innings Lounge which is a bar and place to eat. However, the food in there was not bar food. It was pricey food that shouldn't be served in a bar. When in a bar I expect sandwiches and fish and chips. Not fancy mac n cheese and chicken plates. Dinner for 2, without alcohol, appetizers or dessert was $50. Now I see why the place was empty and we were the only ones in there.
The rooms were good size, and the hotel was close to the University, Temple Square, and City Creek which was nice.
I just expected more from The Sheraton and it didn't happen.
October 14, 2013
Rated 3 out of 5 by BrutusB33 Would recommend to co-workers, but say "no" to a room upgrade
I'm a Platinum member and I stay here 3-4 times/year. The rooms in the main building are great, and the club lounge is just as one would expect; comfortable but tasteful. The only (and fairly big disappointment) is when the staff offers to upgrade the guest. This is second time I've been upgraded to one of their "loft" rooms. Apparently I hadn't learned my lesson the first time. These loft rooms are in the building surrounding the pool so the walk from the lobby is fairly lengthy. The hallway flooring is strange because it's "bouncy" as one walks; as if the subflooring is weak or the flooring joists are spread too far apart and the plywood is flexing too much. The "loft" rooms have the bed and bathroom in the loft area accessed through a very narrow switchback stairway within the room. It's very tough to drag your suitcase up these stairs to get to the bathing/sleeping area. On this last trip the lower-level closet smelled so musty, I couldn't store my suits there overnight. The bathtub upstairs had peeling paint inside the tub and soap dish. Finally, the two air conditioning units are so loud, you can't hear the TVs from the couch or bed and so one must alternately raise and lower the TV volume depending on when the air conditioning unit kicks on/off. Don't get me wrong, the main hotel is great...just don't accept a room upgrade to these loft rooms, as the traditional rooms are less of a walk from the lobby and the rooms are better maintained.
May 18, 2013
Rated 3 out of 5 by BP1971 Everything was great EXCEPT for...
I arrived after having driven for a few hours, I was tired and there was absolutely no place to park. I have stayed here several times and never had this problem. I was a bit exasperated, so I left my car running in front and went in to check in and asked about the parking situation. A lady named Deb was very dismissive explaining there was a convention at the hotel and another in town so, yes, all the parking was full. I know this hotel's parking lot is often filled with non-guests due to its location so I said, "All the cars out there belong to guests at this hotel?" and Deb again insisted that all the cars there were guests. Now if she has merely apologized about the parking that would have been one thing but she just talked to me like I was an idiot. I have been an SPG member since 2000 and a Gold member since 2004 and no one at any Starwood property has ever been so rude to me as a guest. I explained I had a lot of luggage, I had my dog with me and this was a real problem. This rude person Deb said she would help me but I said "No thank you" and told her I thought she was giving me a lot of attitude. Another staff at the front desk named Patrick did help me with my luggage, my dog and parking, for which I was very thankful. Later that evening I retrieved my car and my keys and moved my car as the parking lot had opened up, as some of the "guests" had left, as I had expected. Deb was very, very rude but the other staff member was a gift indeed. This is a great hotel, especially for travelers with dogs and except for one staff member, my stay was very enjoyable. I will be back as I have been for several years now.
August 20, 2012
Rated 5 out of 5 by BPay Great help
To the Sheraton Salt Lake City hotel.
This letter is in regards to my recent stay at your hotel. I have been a SPG member for 11 years in that time I have stayed in Sheraton hotels all around the world. I have learned that the employees are the backbone to the industry and that the small creature comforts are what set a hotel apart from the rest. I would like to talk about two of the employees That you have at your hotel.
The first employee is a lovely woman named Dolly. She is a absolute joy to talk with. While on duty Dolly is adamant about setting a very relaxing environment for all guests, making sure that everyone is comfortable and remembering guests name and small details about their stay. She is able to do all this while having a very cheerful attitude and a smile.
The second employee and by no means any less is a young woman named JB working behind the front desk. During my stay we had a minor medical emergency that required a hospital visit. JB was very helpful in arranging transportation to the emergency room and Pro active in extending our stay due to the emergency. On repeated calls to the hotel JB was always helpful and informative on questions in regarding the local area pharmacies and other establishments.
I had an opportunity to meet many other employees who were all very helpful during this situation but Dolly and JB definitely stood out amongst the crowd. I would like to pay my greatest appreciation to both of them. I want to thank you for your time and attention to this matter and hope that this letter reaches the right person to understand what exceptional employees they are. I want to thank you again and have a good day.
May 13, 2013