Sheraton Salt Lake City Hotel

  • 150 West 500 South
  • Salt Lake City,
  • Utah
  • 84101
  • United States
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Rated 3.7 out of 5 by 376 reviewers.
Rated 5 out of 5 by Nice Hotel I felt right at home with excess to everything in the hotel so I didn't have to leave. January 19, 2013
Rated 5 out of 5 by Great location & staff excellent service, within walking distance to great restaurants and the Mormon Temple August 26, 2013
Rated 4 out of 5 by One night in SLC The hotel is nice, typical Sheraton. The staff is great! So friendly and welcoming. November 25, 2012
Rated 4 out of 5 by Staff was helpful Staff was able to scan a document for me and email it. That was much appreciated. May 24, 2013
Rated 4 out of 5 by Nice hotel Hotel gym not sufficiently supplied sith weight equipment but overall good hotel. April 8, 2013
Rated 5 out of 5 by This hotel has a great staff. Excellent staff and facilities. April 4, 2014
Rated 4 out of 5 by Solid business hotel Good location to major streets and downtown. Very good workout facility. January 19, 2013
Rated 4 out of 5 by comfortable Overall the hotel was clean and nice. Beds were newer and still firm. January 2, 2013
Rated 3 out of 5 by Outdated Room was very outdated. My bed was horrible huge sag in the middle. April 15, 2013
Rated 4 out of 5 by Great location Great location, just minutes from the airport. Great local food. November 8, 2013
Rated 5 out of 5 by Salt Lake stay Comfortable bed and pillows. Really like the new fitness cnter December 9, 2012
Rated 4 out of 5 by Restaurant Was short of help, caused a lot of bustle, delay in service. September 28, 2013
Rated 4 out of 5 by Friendly staff We had a good time there. Enjoyable weekend with my family. June 24, 2013
Rated 3 out of 5 by The Bar was great Great atmosphere in the bar very ggo food and great prices October 10, 2012
Rated 4 out of 5 by GOOD VALUE GOOD LOCATION NICELY UPDATED. GOOD SERVICE AND NICE SIZE ROOMS GOOD BAR January 31, 2013
Rated 5 out of 5 by Great shuttle service Thanks for the rides. The shuttle service was excellent May 28, 2013
Rated 4 out of 5 by good location location down town and easy trip from and to airport August 1, 2013
Rated 4 out of 5 by Clean and Beautiful Great Hotel, would definitely stay there again. May 13, 2013
Rated 4 out of 5 by very helpful staff Lost and Found delivered an excellent service January 5, 2012
Rated 4 out of 5 by Easy on and off freeway Club lounge great with wonderful help. September 7, 2013
Rated 4 out of 5 by Good hotel but Need to provide free internet IN ROOM! October 4, 2012
Rated 4 out of 5 by Hotel staff Hotel staff was great - met all needs October 19, 2013
Rated 5 out of 5 by great lounge service service the best food above average July 31, 2013
Rated 5 out of 5 by Excellent Stay Staff is helpful and accomodating. August 8, 2013
Rated 5 out of 5 by all Wonderful stay, Meet all my needs. December 21, 2012
Rated 4 out of 5 by Thank You Thank you for a restful stay. August 11, 2013
Rated 2 out of 5 by Sheraton Salt Lake We stayed at this property in September 2013. As a SPG Platinum member I expected to be upgraded to a nice room. We were given an upgrade to a suite on the second floor. To reach the suite we had to take the elevator to the third floor and then follow a very windy, narrow, LONG hallway to our room on the second floor - loads of fun while carrying bags, pulling luggage, etc. Once at the room, it was a big chore to go anywhere else in the hotel (ice, restaurant, pool, lobby, etc.) because it was so far and inconvenient. The room itself was nice, but it was the only suite we have ever had (anywhere!) which did not have a minifridge, bar, microwave, safe, robes, slippers or even a coffee maker. The bed - supposedly a sweet sleeper - was VERY saggy and uncomfortable. There was also an odor of sewage gas which seemed to worsen during our stay (maybe coming from the bathroom drains??). Finally, our balconies (yes, 2 of them) both overlooked hotel utilities and a ladder which was propped up against them making it convenient for anyone to move it and enter any second floor room which did not have the lock on the balcony door at all times. The staff we encountered were nice enough but the room was a huge disappointment. I would be hesitant to choose this hotel again or to recommend it. October 3, 2013
Rated 2 out of 5 by no room at the inn i arrived on 3/25 for my company's (Adobe) annual customer summit. my original reservation was to arrive on 3/24 and I had called the prior week to move my arrival to 3/25. when i arrived on 3/25 there was no record of my call to change the reservation and my room had been given away since i had not arrived on 3/24. the woman at the front desk was almost pleased to tell me that they were sold out and that there was just nothing she could do to help. when i asked what i was supposed to do she said "well, i am not sure since the whole city is basically sold out." i asked to speak to the manager (Alex) who basically told me the same thing. the only thing they told me was that i was on a "list" of people who needed rooms but that i shouldn't hold out for any hope of actually getting a room. later that day Alex did actually find me a room at hotel across the street for a night and then i had to change to the sheraton for a night, for me the issue wasn't that there was a mistake, that happens. for me the big issue was that their initial reaction was that the problem was all mine. in the last 6 months i have made the switch and stay almost exclusively at starwood and as a one of the "family" i just would have expected a little more compassion to my plight. it all ended fine - but at the moment i was thinking i am never staying at a starwood again. March 28, 2014
Rated 3 out of 5 by Average; A Bit Disappointing While I can't complain too much about the room itself (comfortable, very clean, modern decor), there were some things that could stand improvement. To get the shower to turn on I had to hold the post up on the faucet in the tub for a good ten seconds before water started coming out the shower head. The hand towel rack is IN FRONT OF the sink, making it difficult for short people like me to reach the sink. One of the beds also sank in the middle, and the TV screen alternated dark/light/dark/light making watching television quite irritating. But BY FAR the WORST thing about this room was the view. I wish I could attach a photo. I had a balcony, but - and I'm not exaggerating - the only thing I could see were a couple of other balconies next to mine, and BRICK WALLS about eight feet away from my door. Ridiculous. That said, the staff were all very helpful and polite, the conference rooms were clean, modern, and effective, and I LOVE that there is a Starbucks in the hotel and they give you some in the room as well. It's also in a great location: Two blocks from the train (and you're in the free section of town); a brief train ride to shopping, Temple Square, and restaurants; walking distance to some restaurants. Overall my experience wasn't awful; just average and disappointing for a hotel of this caliber. October 28, 2013
Rated 3 out of 5 by Not what I expected Chose this hotel for a few reasons. 1) Free airport shuttle service 2) Close to University of Utah. I called before we left for our trip to hotel and they said for the shuttle service, once you land and receive your baggage give us a call and we will head to pick you up. Once we landed, we called because we had no baggage to wait for. The lady told us it would be 20 minutes, and head to door #10 and wait. We went to door #10 and after 50 minutes of waiting we called the hotel again. They completely forgot about us. So they dispatched a driver and they came to pick us up. We waited an hour and 15 minutes for the shuttle. Once at the hotel, there wasn't a single apology or is there anything we can do for you which I thought was a little rude. We went to Extra Innings Lounge which is a bar and place to eat. However, the food in there was not bar food. It was pricey food that shouldn't be served in a bar. When in a bar I expect sandwiches and fish and chips. Not fancy mac n cheese and chicken plates. Dinner for 2, without alcohol, appetizers or dessert was $50. Now I see why the place was empty and we were the only ones in there. The rooms were good size, and the hotel was close to the University, Temple Square, and City Creek which was nice. I just expected more from The Sheraton and it didn't happen. October 14, 2013
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