Rated 3 out of 5 by Tim22 No Electrical outlets in room
I have Sleep Apnea and use a CPAP respirator to help me keep breathing when I sleep. In room 714, I could not find an electrical outlet at the head of the bed. I had to pull the bed away from the wall and unplug the radio/Alarm clock so I could plug my CPAP in. Very inconveinient.
May 20, 2013
Rated 3 out of 5 by Nancy this hotel has nice features for kids
Swimming pool and hut top were great. No breakfast included was a pain. No internet access except lobby was very disappointing.
Shuttle service to downtown and airport was great.
May 20, 2013
Rated 4 out of 5 by ml2013 nice hotel but why do you charge for internet
Nice hotel but I find it mildly obnoxious that you charge for internet. While $9.99/24hr is not much it just seems in this day and age it should be free.
May 19, 2013
Rated 3 out of 5 by BrutusB33 Would recommend to co-workers, but say "no" to a room upgrade
I'm a Platinum member and I stay here 3-4 times/year. The rooms in the main building are great, and the club lounge is just as one would expect; comfortable but tasteful. The only (and fairly big disappointment) is when the staff offers to upgrade the guest. This is second time I've been upgraded to one of their "loft" rooms. Apparently I hadn't learned my lesson the first time. These loft rooms are in the building surrounding the pool so the walk from the lobby is fairly lengthy. The hallway flooring is strange because it's "bouncy" as one walks; as if the subflooring is weak or the flooring joists are spread too far apart and the plywood is flexing too much. The "loft" rooms have the bed and bathroom in the loft area accessed through a very narrow switchback stairway within the room. It's very tough to drag your suitcase up these stairs to get to the bathing/sleeping area. On this last trip the lower-level closet smelled so musty, I couldn't store my suits there overnight. The bathtub upstairs had peeling paint inside the tub and soap dish. Finally, the two air conditioning units are so loud, you can't hear the TVs from the couch or bed and so one must alternately raise and lower the TV volume depending on when the air conditioning unit kicks on/off. Don't get me wrong, the main hotel is great...just don't accept a room upgrade to these loft rooms, as the traditional rooms are less of a walk from the lobby and the rooms are better maintained.
May 18, 2013
Rated 2 out of 5 by Jack25 Great room but no sleep
We booked the junior suite to celebrate a special occasion. The suite happened to be on the 1st floor. At 1:00 AM we were awoken by the sounds of stomping and jumping in the room above us. The stomping and jumping did not stop until 2:30 AM when we finally called the front desk to complain. We should have complained sooner.
May 13, 2013
Rated 3 out of 5 by 1twohot Room 408
When I arrived the room temp was 75*. I turned the stat as low as it would go and in the morning it was still 75*. I then went to the front dask and asked them to have maintenance to please lower the temp. Also the tub had 3" of standing water after showering. Also, the basin when brushing you teeth or washing hands would fill up also. Back in the room after 12 hous of meetings the room temp was still 75*. I then called the front desk and explained everything once again. Back from dinnerthe room had cooled by 1* and never did get below 70*. Neither drain was cleared the hole time of stay. Not the way to make people come back!
May 3, 2013
Rated 3 out of 5 by EllenG Problems with Plumbing
We rented two rooms for 5 nites and had adjoining rooms so we could have help with our baby (we are relocating from east coast to SLC). Room 146 had a major leak from the ceiling above in the bathroom two days in a row. My mother in law slipped on the water. The engineer came and said he would fix it so we stayed out of the room all day. Next day, same leak, no one bothered to fix it. THey had to change rooms. Tub didnt drain.
May 11, 2013
Rated 4 out of 5 by copper73 Clean and Beautiful
Great Hotel, would definitely stay there again.
May 13, 2013