Rated 4 out of 5 by DW0525 Very good hotel.
All things were great except one of your bellmen? was very rude to us when we were asking to retrieve our luggage that had been stored at your hotel since our room was not ready when we checked in. He came across as being put out that we needed to get something from one of our suitcases.
April 15, 2013
Rated 3 out of 5 by Tim22 No Electrical outlets in room
I have Sleep Apnea and use a CPAP respirator to help me keep breathing when I sleep. In room 714, I could not find an electrical outlet at the head of the bed. I had to pull the bed away from the wall and unplug the radio/Alarm clock so I could plug my CPAP in. Very inconveinient.
May 20, 2013
Rated 3 out of 5 by Utah22 nice room
Room was nice and front desk helpful.
Busy night at hotel and hotel seemed to be unprepared. Parking was full when we arrive and hotel offered valet but had some difficulty finding someone. When we checked out could not find a valet and we had to go to front desk to get help with the car.
November 12, 2012
Rated 1 out of 5 by scooter Sleepless in Salt Lake
the $10 charge for internet was enough for me to not come back but the heating fan ran every 4-6 minutes and it roared. Tes I measured it. I felt like I was awake all nite. This felt like a diansaur of a hotel.
Staff was friendly enough but I felt like they all knew the joke was on me.
March 1, 2013
Rated 2 out of 5 by Julie43 the hotel didn't really give me a fair rate since the room had ants, broken towel rake, door holder, the jets had a sewer smell
I feel like we needed to have our money back not coupons for breakfast since there were a lot of maintenance issues with this room...stuff broken, smells of sewer coming out of the tub and ants around the toilet....
August 10, 2013
Rated 1 out of 5 by marco60cr Not A Sheraton Anymore
I usually refrain from reviewing hotels when I am staying using reward nights, but this time I’ll make an exception.
My family and I have been staying at this hotel quite a number of times over the last ten years. It used to be really great. Then something serious must have happened, because it started going downward. Last time we stayed, two years ago, the hotel was already going downward, but the basic features of a Sheraton where still there: our room was perfectly clean, well furnished, and well maintained; regretfully, it has kept going sharply downward and, by now, is well below the minimum threshold of what a Sheraton should look like, at least in my humble opinion.
Our room was completely worn, AC not up to the job (outside temperature in the high-90s), blankets dirty – there were red sprays, possibly blood? I don’t even want to know –, and the shower was not working properly.
We had breakfast there for two days: the dining room temperature was in the high-50s, the buffet was miserable, some trays were empty, and nobody cared to replenish them.
We won’t give this hotel another try.
August 21, 2013
Rated 3 out of 5 by mpxlcts worn but good
Was on a one night business trip and found the hotel to be worn but the rooms were nice. The hallways seem to stretch forever but once you make it to the rooms they are spacious and clean. The hotel is starting to show some wear and tear but it is a convenient and clean place to stay.
January 19, 2012
Rated 3 out of 5 by nobodyspecial wrong information again
once again upon check-out the hotel had made a mistake with my personal information. this time they had my room under a totally different person, yet still linked to my cc. every time I stay here I have a similar issue--even after giving my cc, license, and starwood card...go figure.
August 10, 2012
Rated 5 out of 5 by Johnnysmooth Best Sheraton Interior & Customer Service
It was a just quick overnight but the place was big, clean and remodeled with contemporary interiors similar to Westin. Staff was very attentive to our Platinum status and room service at midnight was quick and delicious. Don't judge the location by the exterior. It's a winner!
April 15, 2013
Rated 5 out of 5 by joshandang Outstanding hotel for SPG members
My girlfriend and I stayed 11 days and the hotel was great. The staff made us feel very welcome in particular T.C in the 10th floor lounge and Susan in the bar. Scored some great seat for a concert from Bob at the ticket office in the hotel. Had a great time and will be back soon!
March 21, 2012
Rated 5 out of 5 by Louise35 Highly recommend this hotel to anyone in spite of
my trip being short, for a quick meeting. I can still speak highly of the Sheraton Hotels as have stayed in other Sheratons throughout the country. All of them have been clean, pleasant, good food, accommodating and comfortable.
And, Yes I would stay here again in a heart beat!
January 31, 2013
Rated 4 out of 5 by Ronald21 Room Service
For two people they brought only one set up and we noticed after the person left. We called down and never got a response or any set up. I ate with a bath towel. Not good for room service. I have had over 180 stays at Sheraton and this is the first time I never had a response.
February 28, 2013
Rated 2 out of 5 by Bill Best part of the stay happened at checkout.
Treated poorly right from the beginning. Had to call the platinum desk, as it felt as the hotel staff was intentionally giving me such a bad room.
The gentlemen who helped me at check out should be promoted to management. He's the only one who made me feel appreciated.
February 10, 2013
Rated 5 out of 5 by Karen23 This hotel's staff has the WOW Factor!!!
The entire staff was friendly, professional and informative from the front desk to the bell stand. We have never had such great service. We felt like they truly cared about how our day was - asked where we ended up for dinner, if their recommendations were good, etc.
March 6, 2013
Rated 4 out of 5 by JBfanMOM Great service
Justin at the front desk was extremely friendly and helpful. We were visiting for the Justin Bieber concert and Justin helped my daughter try to find out which hotels JB, his crew and his dancers were staying at. He definitely went above and beyond the call of duty!
January 8, 2013
Rated 5 out of 5 by FrequentTravelerAz Great choice in SLC
It's been several years since I've stayed at this hotel, but I must say it's been transformed. Rooms are nicely done, beds extremely comfortable. Staff is friendly. Would like to see little refrigerators in room, but maybe that'll come in the next room updates!
January 14, 2013
Rated 2 out of 5 by nobodyspecial poor layout
the room was two floors--heater duct near ceiling directed right at bed--freezing on 1st floor and steaming on 2nd--hot air blowing on me all night in bed as thermostat was downstairs near drafty sliding glass door. also was old, busted up, and not so clean.
February 19, 2013
Rated 4 out of 5 by Hollie Outstanding Service!!
I usuaully don't take the time to do these surveys but this instance is an exception. I always enjoy staying at the Sheraton in Salt Lake City but I was impressed beyond measure on this stay. From my room being perfect to the level of customer service I was so impressed. What really made my stay perfect however was my breakfast experience on my Monday morning. Mackay was my server and he seemed to have close to 50 tables. He was rapidly taking care of his guests while his manager Trent ran alongside him. I can't even imagine taking care of 50 tables at once. What blows my mind is that this was probably the best service I have ever had in a restaurant. The two of them were laughing and making each individual table in the restaurant feel like one big family at one table. And come to find out, not only were they running the restaurant but their room service person had called in sick and they were taking orders up to rooms as well. Their awesome personalities and displays of ultimate guest satisfaction impressed me beyond belief!!
January 31, 2013
Rated 5 out of 5 by WCH59 This Hotel is our home away from home.
When I check in I am recognized as a Platinum Member and as a returning guest who has stayed there countless times and thanked for being a loyal member.
Some of the staff recognize my wife and I and and are greeted by name, its a wonderful place to stay.
March 9, 2013
Rated 5 out of 5 by 3BoysMom Awesome experience
From our check-in to check-out, we only encountered happy, friendly, HELPFUL staff. The best hotel we have stayed at in a long time. We will be back!
August 19, 2013
Rated 4 out of 5 by Codex Melaleuca Convention
Staff was courteous and helpful. Location is conveniently located for Convention Center and mall. I have stayed a numerous other hotels that provide WIFI connections for free. In this day and age, I would think the team should review this matter.
May 5, 2013
Rated 5 out of 5 by Loli61 This hotel cares about my transportation needs
I come to SLC for medical reasons. The shuttle service is excellent and always dependable. Although they cannot take me all the places I need to go-they connect me to the right resources. I feel pampered and at home when I stay at the SLC Sheraton.
March 10, 2013
Rated 4 out of 5 by cbHawaii Excellent Customer Service
The staff was very helpfull and professional - from the front desk at check-in, to the waitress at the breakfast buffet, to the bellman who gave us driving instructings to Temple Square, I reccomend anyone going to Salt Lake to stay at the Sheraton.
September 9, 2012
Rated 3 out of 5 by Brad59 Communication of staff
The front desk didn't communicate with the IT department and we continued to lose our ability to use wifi. Housekeeping left used pillow case in room and didn't seem to service the room well such as not restocking items needed on a daily basis.
June 30, 2012
Rated 1 out of 5 by SuperDisappointed Worst experience ever
Arrived at the hotel at 1am only to be told that they were overbooked because of a conference and have to send me to an inn 15 mins away (not comparable and not in downtown). I had booked the hotel more than 2 months prior to my arrival date. Didn't even have the decency to let me know in advance. I asked if they really didn't have any rooms given that it was really late (1am), there was no prior notification, I was checking out the next day (less than 12 hours later) and I already had plans to meet with people around the hotel in the morning. They insisted they were completely full. So I had no choice but to head to the inn. When I arrived at the inn, I was given a room on the 3 floor with no elevator access. I had 2 60 lbs bag and am still recovering from a torn ACL. I called the hotel and told the front desk (Emma) that I can't carry the bags up 3 floors because of my torn ACL. She called the manager (Jonathan Lerwill) and called back 10 mins later saying they managed to find me a room (eventhough they insisted earlier they were completely full) and a car was on the way to pick me up. 10 mins later she called me back and said unfortunately the room was no longer available and there was nothing she could do! I was furious but she said the managment will compensate me and she will get the manager to call me. The next morning I went to the hotel to speak to the manager but he was no where to be found. I left another message to call me but he never did. I then emailed the General Manager of the hotel (Jason Ford) and his attitude infuriated me even more..apart from not being sincerely apologetic, this is what he said to me.."we typically expect friends of Starwood to be more understanding". Seriously?? This is the worst service I have ever received.
October 9, 2013
Rated 5 out of 5 by NevadaMan Long Voyage
I recently need to be away for an unknown period of time. The ability to leave my vehicle in you parking lot was a big relief. Returning to find my vehicle safe and then spending a restful night in you wonderful King bed was most refreshing
March 5, 2013
Rated 4 out of 5 by DJohnson Easy on and off freeway
Club lounge great with wonderful help.
September 7, 2013
Rated 5 out of 5 by BarbG EXCELLANT Club Concierge
You have the very best staff in the Sheraton chain managing your club room...They could have been more helpful!
Check in was a breeze at the front desk and they worked hard to make me feel very welcome.
Wouldn't stay anywhere else!
March 25, 2013
Rated 4 out of 5 by Zra34 They charge for internet!
We had ian excellent one night stay just before Christmas 2012. One major negative is that in this day and age, they charge for internet. Next time I am in town i will look for another hotel because of this. Otherwise a great place.
December 24, 2012
Rated 5 out of 5 by cnnhrt123 Great location & staff
excellent service, within walking distance to great restaurants and the Mormon Temple
August 26, 2013