Rated 1 out of 5 by Ronn64 Very DIsappointed
We arrived on Tuesday 9/17 at 8:30PM after flying all day to find out they had no rooms available. Now let me point out I had made 2 reservations one for a single room and one for double occupancy on 8/28 and confirmed them on 9/17 before flying out (at 9:49 am Eastern Time) So they inform myself and 3 others in our conference they had no rooms and shuttled us to a hotel 15 minutes away. Now to give them credit they did cover the room cost for that hotel. The next day after our meetings we are told they only had 2 single rooms. When I asked the young lady at the desk she said "That's what you reserved I have it here on my screen" What is ironic is when we reserved the rooms and when I confirmed them I had the person repeat back to me that they were a single and a double room. The shame of it is the other employees namely a Mr. Aaron M went out of their way to give us exceptional service. And just to top it off when I tweeted about my bad experience someone from Sheraton picked it up right away and said a "management would follow up". Im still waiting........
September 23, 2013
Rated 4 out of 5 by Bed59 This hotel has great comfort
The hotel has great beds but the convention food was absolutely terrible. Last year it was great so something has changed in this last year. It was suppose to get a room on a higher floor like 6 but it was 4 pm and still the room wasn't ready for me. So we took what was available on the 3rd floor. The drain in the bath tub didn't drain and after 2 times calling they finally fixed it.
September 15, 2013
Rated 3 out of 5 by MS00 Sheraton Salt Lake City
Horrible room service. Called 4 times to be able to place room service order. Unbelievably poor service.
September 15, 2013
Rated 3 out of 5 by LB5000 Nice rooms, bad breakfast
I stay here on business trips for which this hotel is designated. My dinner was fine--even though there was a large convention going on, the chef and waitress readily responded to my needs. Breakfast was truly terrible--good coffee and OJ, but the scrambed eggs were so over-cooked as to be inedible, and when I ordered a poached egg, it was raw.The sausages were cooked on only one side. There was no toast--just pastries and oatmeal.
September 14, 2013
Rated 4 out of 5 by PrincessK8 Great hotel - except the food
Beautiful hotel with lots of amenities, including a hair salon downstairs. The location is convenient, parking is free and the staff is quite friendly. The only bad part of my stay was the food. Breakfast was mediocre, with a slow and inexperienced waitress. We were so unimpressed with the food, we decided not to chance eating dinner there. Otherwise a lovely place to stay.
September 10, 2013
Rated 4 out of 5 by DJohnson Easy on and off freeway
Club lounge great with wonderful help.
September 7, 2013
Rated 5 out of 5 by Stephanie3 Wonderful Experience
The location of the hotel is perfect. There are several very good restaurants within walking distance. There are also several grocery stores about a mile away. There is plenty of parking and the staff was very nice. We did not use the pool, but could see it from our room and there was always someone in it. I will stay here again when in Salt Lake.
September 5, 2013
Rated 3 out of 5 by Music24 Stay away from the Chicken
I attended a convention at this hotel in August of 2013. The first (2) community meals had chicken in them - It was SO poorly prepared . - How do you RUIN chicken - They were Dry and so hard that a couple of people asked for steak knives - The rest just ate around it and left it on the plate. Hopefully the kitchen got the hint - The Final banquet - had Overcooked asperagus except for the vegetarian meals Guess they thought the vegetarians would notice if the asperagus was slaughtered.
September 5, 2013
Rated 1 out of 5 by Beacons62 Stay away
Gold member nearing platinum. First stay - crappy room. Fan would not shut off - had to call maintenance. Wireless did not work in room - had to go the lobby to work. Staff not accomadating and did not seem to care. I will not go back. This is a very old and tired Starwood property.
August 30, 2013
Rated 5 out of 5 by cnnhrt123 Great location & staff
excellent service, within walking distance to great restaurants and the Mormon Temple
August 26, 2013
Rated 1 out of 5 by marco60cr Not A Sheraton Anymore
I usually refrain from reviewing hotels when I am staying using reward nights, but this time I’ll make an exception.
My family and I have been staying at this hotel quite a number of times over the last ten years. It used to be really great. Then something serious must have happened, because it started going downward. Last time we stayed, two years ago, the hotel was already going downward, but the basic features of a Sheraton where still there: our room was perfectly clean, well furnished, and well maintained; regretfully, it has kept going sharply downward and, by now, is well below the minimum threshold of what a Sheraton should look like, at least in my humble opinion.
Our room was completely worn, AC not up to the job (outside temperature in the high-90s), blankets dirty – there were red sprays, possibly blood? I don’t even want to know –, and the shower was not working properly.
We had breakfast there for two days: the dining room temperature was in the high-50s, the buffet was miserable, some trays were empty, and nobody cared to replenish them.
We won’t give this hotel another try.
August 21, 2013
Rated 2 out of 5 by Pattydoodle Hopefull the New Manager will make changes
This hotel is a disaster! Jason and Jo came to my rescue in a room that was like a Chinese fire drill. Things improved with a new room, but the general hotel staff is untrained and not-so-nice. He knows the details.
August 20, 2013
Rated 5 out of 5 by 3BoysMom Awesome experience
From our check-in to check-out, we only encountered happy, friendly, HELPFUL staff. The best hotel we have stayed at in a long time. We will be back!
August 19, 2013
Rated 4 out of 5 by DISAPPOINTED Great location.
Overall it was great but the room service menu was not as great as the other menu that I saw in June. The variety was not that great for non meat offers. I think you should offer more turkey or non meat sandwiches. Just my opinion on what I saw and the changes you did to your menu. Other then that the room was great and the maid was very awesome. Thanks :)
August 17, 2013
Rated 4 out of 5 by Lacemaker Don't use their restaurant
The general staff and room were good,but don't use the hotel restaurant the waitress was slow, rude, disrespectful, and getting a check paid took over 30 minutes. Other than the waiter on Sunday Aug.4 morning shift the other waitstaff should at least get lessons in customer service, positive attitude, efficient ways to do their job properly. Or hire new staff for the restaurant. I was there with a group and many of us had the same problem with the same waitstaff. Your main hotel staff did a nice friendly job with smiles on their faces always.
August 17, 2013
Rated 2 out of 5 by CBxx Are you kidding?
Front desk staff disorganized and unfriendly to say the least. Example: No one noticed that panhandlers were coming into the hotel. When reported, no action was taken. The food was absolutely terrible. Example: Omelets were overcooked. "Hot" cereal from the buffet was cold. Banquet chicken so hard you couldn't cut it with an ordinary knife.
August 15, 2013
Rated 2 out of 5 by NYCTravelFanatic Needs a lot of work
The staff was nice enough, but as a loyal SPG Gold member I felt this property beneath the Sheraton brand standards. My room was big but not fully cleaned. Hair in the bathroom, stained (but likely clean) sheets, strange smell, no shampoo, clogged shower drain, and atrocious energy saving lighting in room. Wireless Internet was basically unusable. I will sadly not return.
August 15, 2013
Rated 3 out of 5 by Plc23 Needs improvement
Room key didn't open gym access even after the front desk reissued keys twice. Room key repeatedly lost function to access room. Front desk failed to mention spg club on check in. Room needed to be vacuumed and room walls had writing on them? Overall the staff needs improvement as does the decor/cleanliness of the rooms.
August 15, 2013
Rated 4 out of 5 by GMB007 Thank You
Thank you for a restful stay.
August 11, 2013
Rated 2 out of 5 by Julie43 the hotel didn't really give me a fair rate since the room had ants, broken towel rake, door holder, the jets had a sewer smell
I feel like we needed to have our money back not coupons for breakfast since there were a lot of maintenance issues with this room...stuff broken, smells of sewer coming out of the tub and ants around the toilet....
August 10, 2013
Rated 5 out of 5 by Iamneato Excellent Stay
Staff is helpful and accomodating.
August 8, 2013
Rated 2 out of 5 by BostonTV Never walked so much
Low price and low quality Sheraton hotel, with a nice swimming pool, a non-functionning sauna, a poor restaurant (closed early) and poor room service (lot of food, but bad food). And kilometer-long corridors. I got a 2-floors suite at one end of the building and my Platinum card gave me access to the Club at the other end, 10th floor. Never walked so much, but I was obliged to do so, as there is no fridge in the room, no minibar, no fresh water. Another thing is the free transfer from airport to the hotel: I asked for it in my booking file, and never got an answer, so I finnaly had to take the taxi.
August 6, 2013
Rated 5 out of 5 by Shoemaker Saved in Salt Lake City
SLC's largest trade show of the year just finished. Because of its size, any decent hotel is booked completely through the show's Housing Authority. For some unknown reason my housing reservation was dropped from their system so I had to make one on my own. The facility was modest at best -- in need of repair and no transportation available. I called the Sheraton, explained my situation and my Platinum status with SPG. They were in a SOLD OUT position. The following morning I received a call advising that they had a room for me for two nights.
Loyalty has its rewards and I certainly appreciated Sheraton's going above and beyond to accommodate me.
August 6, 2013
Rated 5 out of 5 by Verified Reviewer Perfect Wedding Night hotel
My Husband and I recently got married and stayed at the Sheraton in Salt Lake City for the night. The room numbers were labeled incorrectly on the wall, so it was kind of tricky to find our room, but it was well worth the search!
The hotel upgraded us to their Presidential Suite because it was our wedding night! So worth it! I would DEFINITELY recommend this hotel. We paid $133/per night. Staff was nice and helpful and there is a free shuttle to the SLC Airport that leaves every 30 minutes. The hotel is 10-12 minutes from the Airport, which is always a plus.
August 5, 2013
Rated 4 out of 5 by carly Tina in the Executive 10th Floor Lounge
The person who checked me in did not do a good job. He totally messed up-terrible. Twice he gave me the wrong key and wrote the wrong room number down. He delayed me 30 minutes just being careless.However the woman working in the lounge on the 10th floor,Tina from Croatia, was the most pleasant and nicest person I have ever met in a Sheraton Lounge. Just wonderful! You have a gem with her. Keep her!
August 2, 2013
Rated 4 out of 5 by redsox67 good location
location down town and easy trip from and to airport
August 1, 2013
Rated 5 out of 5 by publicme great lounge service
service the best
food above average
July 31, 2013
Rated 3 out of 5 by Moab Pictures look better, actual facility is average
We stayed just a quick overnighter.. When we booked the hotel, the photos looked really nice so we chose it. The lobby is nice and the rooms were renovated nicely, but what bothered me was that there was a strange odor n the hallways and in the rooms. It was musky covered by bleach. The staff was friendly so that made up for it. Glad we were there just 1 night. I don't think I could stand that smell if I stayed longer.
July 31, 2013
Rated 4 out of 5 by Linlord Friendly and informed staff
This hotel is beautiful. My only disappointment was that my daughter and I did not get the room we booked. We arrived 10 min. Before 3 (check in time) knowing we would have to wait for our room on the Club floor for 10 min. When i checked at 3 pm, I was informed our room was not ready yet. After and hour and 10 min of checking periodically with the front desk, we were offered another room on the 7th floor with the access to The Club Floor provisions and Internet access. I accepted this arrangement only because we had a concert to attend that evening and needed to get into our room and on our way to the concert as quickly as possible. Our room was nice, but we were disappointed that we did not get our Club Floor room with the accommodations there. The staff was wonderful with directions for us when we asked and great to deal with.
July 28, 2013
Rated 5 out of 5 by loseef This hotel was awesome
The view was beautiful. The hotel was clean, the staff friendly, the pool was great.
The food was exceptional.
July 21, 2013