Rated 2 out of 5 by ppaattrricckk Terrible wi-fi connectivity
My travel is business related and I require reliable wi-fi connectivity. I did not have this at this hotel. The connection I did have would last no more than 20 minutes; I was dropped at least a dozen times! I phoned Sheraton tech support to no avail. Important work did not get done as a result!!
March 5, 2014
Rated 4 out of 5 by callalind No-frills but great service, convenient and well kept
This is a no-frills type Sheraton, but in a town of low rise motels that don't seem so appealing, the Sheraton is great. Rooms are what you'd expect - comfy bed, minimalist, but very clean and quiet. We had a Loft suite one night which worked great for four adults. The staff here is great - super friendly and super accommodating. Aaron at the from desk helped me choose the right room and made sure everything was ready as we had discussed for my last minute booking. Will definitely stay here again when we're in SLC!
March 3, 2014
Rated 5 out of 5 by RussellB Wow... a perfect ski hotel
We chose the SLC Sheraton to celebrate my 50th birthday with my brother and kids because I am platinum and it was in a terrific location for our ski trip.
The hotel is a quick free shuttle ride from the airport. It is close to the highways to go East to Cottonwood canyon resorts or Park City area resorts or North to Snowbasin and Powder mountain. It is a short walk or free TRAX ride into downtown for good food and culture. You can walk 1/2 block to rent a really cheap vehicle at the Downtown Budget (saving 40-70% versus the airport). Plus you are right next door to 3 (yes, three) separate ski shops for getting discount lift tickets and/or ski rental equipment.
Given that the reviews are so mixed on this hotel, I thought long and hard about why we had such a great experience. I think the key is to get access to the club lounge and preferably get upgraded to the club floor. If it is available, you can often get the upgrade for $30 per night or SPG platinum status. Even if you have to pay, it is WAY, WAY worth it. The 10th floor has great views on both sides and there is a very good hot breakfast that includes scrambled eggs, cereals, lots of fresh fruit, bagels, english muffins, breads, oatmeal, and a very fancy custom espresso machine that makes all kinds of coffee and hot cocoa drinks on demand. In the evening (5:30 to 7:30P) there are impressive snacks that include one hot item (not my favorite as it is usually fried something or really salty meatballs), a super fresh salad, a vegetable tray, and a cheese tray. Plus excellent beers and wine and even mixed drinks are included. Around 7PM comes out a dessert. We usually missed the dessert because after a heavy appetizer and drink we headed out for dinner. The $30 for the family would be a steal for all this each day.
The hotel room on the club level was super clean and stylish with good temperature control and HVAC (heat for us) that wasn’t too loud. It was big enough to hold all our ski equipment each night.
A quick note on the shuttle, when I took a day off of skiing, Zack, the shuttle driver was super friendly and helpful and picked me up from Liberty Park, brought me to a grocery store and even waited outside while I picked up a few items so that I could get the ride back too. Really impressive service.
So there you have it… a, bit surprisingly, perfect stay.
February 22, 2014
Rated 2 out of 5 by RCMCJR Housekeeping was very good
The check in front desk person was borderline rude. Other service people were very friendly. Did not receive room preference. Beds had cheap mattresses unlike the comfort beds in other Sheratons. The quality for cost was poor.
February 27, 2014
Rated 3 out of 5 by Moki2 Lacking
Problems from check in to check out. Restaurant was horrible. Bad food, bad service, surly waitress and manager. Involved hotel manager and still wasn't satisfied. We all refused to eat here following al of our horrible experiences. Will NEVER stay here again.
February 23, 2014
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 3 out of 5 by ComputerGuy14 Only one waffle iron?
This review could almost be titled "A Tale of Two Visits." My stay here at the Sheraton in Salt Lake started out really great, My check in experience on Monday was comfortable, and I was pleased with the ease of access/convenient parking. Tuesday morning I went to the "5th Street Grille" and had the breakfast buffet. Everything was great that morning. Service was friendly and efficient. Food was well prepared and the Buffet was well stocked. My juice and coffee was refilled in a timely manner. As a guest, I could not have asked for anything more in a great experience. Tuesday night I come back from business meetings etc. and it was like coming back to a different hotel. I went to the front desk to find out about getting some ice, I walked up to my SPG counter to ask questions and the first response I get is a short "Are you staying here?." Its 38 degrees outside the hotel and I am dressed in a suit and tie. I feel it was pretty obvious I had not just walked in from the street randomly, so I was taken aback at feeling I had to prove I was a guest in order to have a question answered. After getting some vague directions which would have made sense if you already knew where you were going, I turned back to ask for a map or something, so I would have a better idea of where I was going, but the guy was too busy talking to his co-worker to notice I had another question. Wednesday morning I get up and head to the "Grille" again, expecting another great start to the day. Unfortunately, it was not to be. Things started out well, the hostess got me to my seat, and got my juice and coffee. Then the downhill slide began. At the bacon/sausage warmer, from what I could tell the sausage looked old, and neither side felt like it was super warm. The eggs fell apart pretty easily trying to scoop them up to put them on my plate. The light is not particularly right at this spot of the buffet line so it was hard to see completely what things looked like. Once I got back to my seat the sausage looked and tasted like sticks of old grease. The bacon wasn't bad but it was not warm at all. The eggs... well let me just say the eggs were not even close to the same as the day before. They were crumbly. The cheese and leafy green stuff and chopped red things were all in a congealed mash layered over the crumbly scrambled eggs below. They were edible, but not nearly the quality that I was expecting after my visit the previous day. I then made the mistake of ordering a Belgian waffle. After a little while the waitress comes back to apologize for the delay and that the waffle maker is having problems heating up. After another span of time she tells me that the waffle maker is broken and would I take pancakes instead. I asked the waitress if, given the size and prestige of the hotel, there was only one waffle iron in the building. She answered yes it was the only one. At this point I figure I might as well get the pancakes. If I had only known ahead of time. The first set of pancakes that came out from the kitchen were the worst looking roundish batters splatters on a plate that I have ever seen. I think my eight year old daughter could have put together better pancakes with her easy bake oven than the first round of pancakes that came out. The pancakes came out with a crack almost splitting the top one in half like the grand canyon. The bottom cake was mess as well. You could see the top of the bottom cake where the batter had been poured onto the grill. It was obvious that the bottom pancake had never even been flipped to cook from the other side because the top of that bottom pancake looked like spray and seal insulation had been used to coat it.. The waitress noticed that I was shocked into immobility as I was trying to figure out what this gooey, undercooked mass on my plate was supposed to be and came over to give me the opportunity to ask her to take them back. I am not quite sure how those first cakes ever got to my table in the first place, the waitress should not have brought something that looked that bad out of the kitchen. The second time around at least the pancakes looked right and seemed to be cooked all the way through. So I am finishing up so I can get on with the rest of my day and the bill I get is completely wrong Not very many people in the restaurant at 630am so I don't understand how I can get the wrong bill, but it seems like par for the course at this point. Bill gets fixed, I now get a little discount for the "pancake episode" and I can get on my way. As I am writing this I have to smash a quarter sized spider that is crawling on the wall right in front of me. I am not sure if there is anyone from Sheraton that reads this but I have a picture of the spider.
February 12, 2014
Rated 4 out of 5 by LandedSPG A solid acceptable hotel....AND MORE!
I stayed here for a weekend in 2010 during the Sundance film festival.
This is very acceptable and comfortable hotel. While I was there it was pretty dead, only a few people. Also, it was a super close to the airport and for my purpose only 25 minutes to Park City where Sundance takes place. Also, the rate was ok too, however I used points and I was VERY happy with the value I got! For some insane reason this is a category 2 hotel!!! WOW, it can easily be category 4 and get away with it too! I was blown away with how clean it was, how nice the front desk staff were and how nice the rooms are! I mean, I've been to category 5 hotels worse than this!
Anyway, stay here!! You won't be disappointed, but you won't be blown away either. Solid C+, but you don't need higher expectations. Nothing is really wrong with this hotel and if you are intending to use points, you will get the absolute best value!
This hotel entirely exceeds category 2 expectations!
December 9, 2011