Rated 3 out of 5 by Jonathan04 Dated Hotel
Dated hotel but in a central location. Biggest letdown was coffee maker in room was broken.
September 18, 2014
Rated 5 out of 5 by ThomasPMTL Clean, Convenient, Comfortable... with a Great Gym
I have to say that the Sheraton SLC exceeded all my expectations. From excellent service from the front staff (special thanks to Zach Bott and Alex French), a pretty solid restaurant, and clean and comfortable rooms, this is a great place to stay.
They have a great pool and gym, with a convenient shuttle not only to/from the airport, they will bring you downtown if you need. However, seeing the Utah TRAX is only a block and a half away, and trips to downtown are free, I use it everyday.
September 24, 2014
Rated 5 out of 5 by Nicandro Home Away From Home
I've stayed at the Sheraton Salt Lake City Hotel since 2005 and I've always had a positive experience because of the consistent, excellent service provided by the staff. The staff is the one element that, in my opinion, makes this hotel stand head and shoulders above other Sheraton hotels. They are quick to respond to and resolve any issues that may arise. As a "road warrior" who has spent more than 200 nights at this property over the past nine years, I value this type of service the most, though I do appreciate the consideration and recognition of my Platinum status that has been extended to me without fail during each of my stays. Special recognition go out to staff members Brooke, Aaron, TC, and JB for going above and beyond what is expected of someone in their respective area of responsibility. I commend General Manager Jason Ford for developing and maintaining an exemplary staff.
September 22, 2014
Rated 4 out of 5 by Charlie1234 Great hotel except for one night.
The room was very good and staff were very courteous and helpful. I enjoyed my five night stay except for the last night, 9/18/14, when a loud band blared music from a nearby establishment until 2 am. I could not sleep that night.
September 23, 2014
Rated 5 out of 5 by utahn Great staff,and location,comfortable room
My husband and I have stayed here multiple times. Probably the key difference between this and other downtown properties is one employee..Brooke at the front desk.She always goes out of her way to make the hotel guests stay at the Sheraton the best it can be. Thank you!
September 20, 2014
Rated 1 out of 5 by CatCat13 I Was completely dissatisfied
The room was nice and room service was good, but that is were it ended. The room wasn't ready at 3:00 when we checked in and we didn't receive a phone call until 8PM to let us know it was ready. We ordered the romance package which included Champagne and chocolate strawberries, which was supposed to be in the room when we got there and it wasn't so we had to call down and ask for it, and the champagne was locked up for the night and so we had to have sparkling cider. It also included a full American Breakfast in the room, and we were told at check in that breakfast would be served in a dining room between a specific time, so we went down and that was terrible. There wasn't even a place for us to sit down. And when we went to check out we were told that our credit card would be charged for all the services and the room fee. This had been paid for in advance as the room was a wedding gift and my sister had already filled out the CC authorization form DAYS before our stay. The man at the desk rolled his eyes at us and took in a deep breath, which relayed to me he was thinking " I have to deal with this now". I had to call my sister and she had to talk to the clerk to let him know she had already filled out the form then we had to wait for the manager to be available to come over and look it up. I don't understand why all of that wasn't taken care of before our arrival. Then there was a hold on our credit card for 2 days for the room even though it was already paid for . Needless to say I will NEVER stay at this Hotel again and will be sure to let everyone know about my dissatisfaction.
September 20, 2014
Rated 5 out of 5 by GaryJan Very friendly staff
Enjoyed meeting and talking with TC in the 10th floor lounge, very pleasant to everyone.
September 16, 2014
Rated 5 out of 5 by bluetom7 Going Above And Beyond!!
I brought my girlfriend to Salt Lake for the express purpose of proposing to her. While we were out sightseeing (and I was popping the question), the staff at the hotel outdid themselves having a bottle of champagne and chocolate covered strawberries delivered to our suite just before we came back. They also made a path from the front door to the bed with flower petals. There is no question what hotel I will choose EVERY TIME I come back to Salt Lake City. BTW, she said yes!
September 7, 2014