Sheraton Salt Lake City Hotel

  • 150 West 500 South
  • Salt Lake City,
  • Utah
  • 84101
  • United States
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Rated 3.7 out of 5 by 329 reviewers.
Rated 3 out of 5 by Not A Sheraton The deferred maintenance, house keeping staff and sense of the lobby caused me to feel this was a high 2 star or 3 star hotel. I have not marked any of the recommendations except 'business traveler' and that's a stretch because the property is just a little too far from everything. I marked 'business traveller' because the meeting I was at was well taken care of, the food was fresh and tasty and I had a sense of caring from the staff. So, probably weddings would be good too. July 28, 2014
Rated 4 out of 5 by Nice property however the food quality left much to be desired Great property with a great location. The staff was friendly and responsive for the most part. The pool is a great feature! Now the food...wow not only it is expensive (it was a waste of money to be honest) it was also not worth it. The appetizer was not cooked properly and did not look appealing. The main plate chicken was burned and the salad was soggy. With all due respect, went to McDonalds across the street and got a better quality meal (that is saying a lot), quicker and much more affordable. The restaurant/bar needs a MAJOR OVERHAUL ASAP!!! Don't waste your money in the restaurant until they fix it! July 23, 2014
Rated 5 out of 5 by Fabulous Food - Wonderful hotel The hotel is wonderful. Starbucks inside, hotel restaurants & room service was amazing - really really good food! Rooms were very nice - wonderful bedding. Would love to have seen different soaps, shampoos etc. The "no name" brand did not match the upscale style to the hotel. July 28, 2014
Rated 4 out of 5 by Improvements It was nice to come back to the Utah Sheraton, the front desk was nice as always and recognized me as a Gold member. I like that they are a pet friendly hotel. The Club lounge showed an improvement they no longer charge for wine and beer. The appetizers are still to be desired. I enjoyed my stay. July 21, 2014
Rated 4 out of 5 by Checkout issues I was disappointed with the progression of my checking out. My bill did not include the birthdate second day discount, instead I was billed two full rate days. It took way too long to correct this error and required a manager. Your hotel (via phone call) booked me a week earlier with the special, I showed proof of birth during check in. Don't offer discounts if you plan to honor them. Otherwise the hotel itself was very good. July 18, 2014
Rated 4 out of 5 by very nice room was spotless and very comfortable. staff was lovely. July 16, 2014
Rated 5 out of 5 by Acommodating, Comfortable, Affordable & Pet Friendly - Who could ask for more! Arrived into Salt Lake City early morning after a long drive cross country and a presentation to deliver that evening. With no reservation; a tight budget; a full size dog; and desperately in need of sleep; I feared options for rest close to my speaking engagement venue were pretty much non-existent. I had this impression because of the classiness and quality of Sheraton's that not only would it be out of my price range but figured my dog would be an issue too. I looked at a few local places online before walking across the street to the Sheraton close to where I needed to be that evening; mostly so I could rule it out was really my thinking. Instead I discovered all of my assumptions couldn't have been further from the truth. The friendliest staff greeted me, and my dog, who was welcomed as a respected guest and there was no additional fee for him to stay, and it just keeps getting better from there. I was offered a great rate, lower even than lesser quality neighboring hotels, they accommodated an early check-in, and the room was spacious, pristine and the bed more comfortable than even my own at home. It was quiet and filled with amenities and such a relaxing ambiance that within minutes both I and my dog had drifted off into peaceful slumber. The included wifi proved very helpful with work and personal needs and the Starbucks in the lobby made for a perfect breakfast stop the next day, even though I had already enjoyed a fresh brewed cup in the in-room machine provided. When I booked the room and was automatically enrolled in the SPG program, I didn't think much of it, as I had no awareness that I was about to have one of the best hotel experiences I have had in all of my many years of travel and that I would be so grateful to be a member of what without question is the very first choice of where to stay on any trips for the foreseeable future. July 16, 2014
Rated 1 out of 5 by Avoid this hotel I checked in late, around 10 and was handed keys to a room where the AC was not functioning, the temp in the room was 87 deg and it took them 2 hours to give me a different. The excuse front desk had was that their AC system had broken down earlier - i would have expected them to tell me that at check in. Upon talking w/ other guests, they said their rooms were freezing. The front desk had no clue on how to handle the situation, couldn't find me a room for 2 hours and then somehow showed up with a key to a room directly opposite my initial room. July 5, 2014
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