Rated 2 out of 5 by YDinLA Only SPG in Salt Lake City and disappointing
Given this is the only SPG choice in Salt Lake City, I would think that they would make it top quality. But it falls short of meeting expectations. Room service messed up my orders during the first week I was there, room cleanliness seemed like it could be improved, gym in basement, paint coming of the ceiling from previous water issues. Above all, the wireless service is bad and not reliable. The hotel knows but according to the person I spoke "not sure they are doing anything about it...".
March 1, 2013
Rated 5 out of 5 by MAllstar Saved a tired traveler
I arrived exhausted and late in the evening. The staff at the front desk were extremely attentive and courteous and perhaps sensing my mood, upgraded me to a corner suite.
The hotel building feels a little dated, but the room looked recently renovated and was spacious, comfortable and clean.
There seemed to be a lot of families staying at the hotel, but sound was not an issue. And, while I was there only for a quick night's sleep, it was more than I've become accustomed to from Sheraton.
July 2, 2012
Rated 4 out of 5 by JMericka Air Conditioning
The staff was great! The only complaint I have is the air conditioning in my room was not working properly and I told guest services. They sent someone to my room and they said it was fixed but it would not go below 75 degrees. I didnt sleep very well the four nights I was there due to it being warm in my room. A co-worker had the same problem and was told to stay on a lower floor next time as it was cooler on the lower floors. Really?
June 27, 2014
Rated 2 out of 5 by JstJo Salt Lake City Stay
The hotel was acceptable. Nice, but nothing over the top. Unfortunately there were some attention to detail issues with our room. There was a broken toilet paper holder, a big nasty wad of hair came out of one of the "clean" towels, and worst of all... once we woke up in the morning and the clean sheet cover fell off the comforter we discovered multiple fairly large blood stains. Incredibly disappointing and disgusting.
July 3, 2014
Rated 5 out of 5 by Jenn1 Salt Lake City Sheraton
The staff at this hotel is very friendly and helpful. They were very accommodating. The only issues I had were with the fact that the printer cartridge in the Club Lounge printer was never replaced despite the fact that I reported two days n a row that it needed to be replaced, and there were problems with the digital reception on my TV that different days that couldn't be corrected despite their best efforts. The front desk staff, bell staff, and maintenance people were very friendly.
May 7, 2012
Rated 5 out of 5 by Hardin11 Great concierge room
I have stayed at this hotel before, but they have upgraded it since I was here last. Very nice large room and the concierge room was especially nice. I arrived late, it was raining and I was really tired, so this was a nice treat. My ONLY complaint, please reinstate printed folios under the door. Sorry, the IRS is not 'GREEN'. They require a printed receipt. If you don't print it for us, then I have to go home, email you to request a receipt, and print it myself. Way too busy for that!
December 5, 2012
Rated 5 out of 5 by ashley19 Great Hotel, Attentive Staff
We stayed at this hotel for a girls getaway weekend and were pleasantly surprised. The staff was extremely accommodating, from guest services to check-in. There is a downtown shuttle that will pick up and drop off anywhere downtown, which is a fantastic service. The room was spacious and clean, and I loved the green clean program with the SPG reward points. I only wish we had known about the shuttle beforehand, as we really didn't need to rent a car.
June 9, 2014
Rated 4 out of 5 by BusinessTravel5 Traveling for Business
Quiet room, clean facilities, bed a little too firm for me and pillows a little too soft. Good water pressure in the shower. Bird nest outside balcony window annoying but ok with earplugs to sleep. Conference room good, catered dinner better than most. Conference area ladies room toilets not effective flushers.
August 1, 2014
Rated 3 out of 5 by Music24 Stay away from the Chicken
I attended a convention at this hotel in August of 2013. The first (2) community meals had chicken in them - It was SO poorly prepared . - How do you RUIN chicken - They were Dry and so hard that a couple of people asked for steak knives - The rest just ate around it and left it on the plate. Hopefully the kitchen got the hint - The Final banquet - had Overcooked asperagus except for the vegetarian meals Guess they thought the vegetarians would notice if the asperagus was slaughtered.
September 5, 2013
Rated 3 out of 5 by MJBJ Bugs in Hide a Bed
We had upgraded our normal room to the suite that had the upstairs loft bedroom and the hide a bed. My wife and I used the hide a bed and when we unfolded it a large bug was in the sheets; it was not a box elder bug!! Being very late at night and not other place to sleep, we slept in the bed. Upon checkout the check out guy only offered an "I am sorry and thanks for bringing that to my attention". No compensation for bugs in our bed. Not sure I will return if bugs will be in our beds.
October 24, 2012
Rated 4 out of 5 by Visitor007 Unmet expatations
This was our first stay at a Sheraton though we've stayed at numerous 3-star hotels before. Our expectation was that a "Sheraton" would be unmatched by other lower-priced hotels with regards to amenities and attention to detail. But a bunch of nagging little things sort of spoiled the experience: a broken lock on the bathroom door, lobby coffee service that was empty for long periods of time, room service desserts that were deformed by the plastic wrap covering them, a $10 charge for Wi-Fi in the room... And really, it was just an ordinary room that we've seen so many times before. Heck, the others will throw in a free breakfast and maybe will have fresh cookies waiting for us when we check in. Just get the feeling that the management was not paying attention. A nice hotel but nothing really special.
January 1, 2013
Rated 4 out of 5 by ccasey The new side is nice, old side not
It is so frustrating that I cannot pull receipts off my SPG account. Your competition has been doing this for years. It is my one reason not to choose your hotels first for business trips
August 12, 2014
Rated 3 out of 5 by FIRGIL A FEW BUMPS IN THE ROAD
The overall hotel property is very good, and located within walking distance of downtown. The room was up-to-date and comfortable. However, there were two issues.
First, the dining room was totally dysfunctional. At breakfast, we had to search for a waiter to serve coffee, even though there was almost no one dining. At lunch, service was very slow and confused, with several different people taking on the role of our primary server. One server mentioned to someone with our hearing range that a busboy had just been fired, and another complained that "this is a disaster".
Second, when we checked out the printer at the front desk was not working, so I was told that my final bills would be emailed to me. I never received any emails, so I had to call the hotel the next day to request that the bills be emailed.
October 1, 2012
Rated 5 out of 5 by Colleen1 Beautiful hotel
I booked this hotel as an anniversary get-a-way. I was hoping for a nice romantic experience, and it was perfect. Wow! The staff was so friendly and helpful. They wanted to make our anniversary as special as we did! We had requested a room on an upper floor. When we checked in they told us that the AC in the tower was out. So they put us in a larger room over looking a lovely courtyard. We loved the room and our stay. We will be back for sure.
June 6, 2014
Rated 5 out of 5 by Grandog Outstanding service
We checked in after an 18 hour plane ride/delay/cancellation. Further I was terribly sick and learned the next morning at Urgent Care that I had pneumonia. I'm afraid we proved to be high maintenance guests as we had a number of requests for special items. In each case our request was met promptly (less than 5 min.!) And with warmth and courtesy. We have never been treated so well and we can't wait to come back again. Thanks so much for the excellent treatment you afforded us.
December 28, 2012
Rated 3 out of 5 by Brad1234 Great room, poor bathroom
We have stayed at the SLC Sheraton a number of times. The rooms are always quite nice even though the hotel is becoming quite dated. We were upgraded to a suite this time which was very nice with one exception. The jetted tub must have been one of the first manufactured. It was in bad condition. The jets would not turn on, the surface of the tub was peeling and dirty. The sleeping area and rest of the room was excellent. Please consider upgrading and replacing the old tubs.
March 24, 2013
Rated 4 out of 5 by Thomas675 Comfortable and Convenient
We stayed 5 mights. As Platinum Member, we were upgraded to the Club Floor.
The Hotel was very Clean and nice, staff was friendly and professional. Our room was small but quite and comfortable. Bed was comfortable.
Our Meetings were held at the Convention Center. The hotel was located very conveniently near the Convention Center, Energy Solution Center, Shopping Centers and Restaurants.
If our travels bring us to SLC again, we would diffidently stay at the Sheraton.
May 7, 2012
Rated 4 out of 5 by Jersey4 Great stay in Salt Lake
This hotel is a great option for staying in Salt Lake City or the surrounding area. The staff is very friendly and really does a great job making you feel comfortable. As a Starwood Platinum member, the options available and additional friendliness made my stay even better. The fitness center is above average for a hotel fitness center and the lounges are really nice to sit down, relax and have a drink. I would recommend this hotel to anyone traveling to Salt Lake.
March 4, 2013
Rated 5 out of 5 by cdfken Very nice hotel
When we checked in, we had just completed (about five hours prior) a nine mile hike at 8000 feet in the Tetons. We were tired. The Sheraton at Salt Lake City made us feel at home, gave us all the information we needed, and put us in a very nice suite. After the roughness of the Tetons and Yellowstone, it was a very great pleasure to kick back in a little luxury. Thanks.
July 8, 2014
Rated 4 out of 5 by MeierFamily Great Hotel and Convention Center
Good location in downtown Salt Lake City. Hotel bar and restaurant were well maintained and food was good. Convention facilities and catering were very good. Club room was hosted by terrific gal and is a must for those staying one night or for an extended stay.
July 30, 2014
Rated 5 out of 5 by cinthyn Comfort and Hospitality on the mark,
The hotel is comfortable, warm, hospitable, and welcoming. All staff are professional, seemingly know their jobs, aim to please, and
are ready to accommodate their guests.
There is a Go Green program that allows guests to opt for no housekeeping services during the stay in return for SPG points or reduced fees for meals. I love the breakfast and hospitality on the 10 th floor.
This is my third visit and I love the place. The airport shuttle is a wonderful perk!!!
January 22, 2013
Rated 5 out of 5 by Robinbella1 Fabulous Food - Wonderful hotel
The hotel is wonderful. Starbucks inside, hotel restaurants & room service was amazing - really really good food! Rooms were very nice - wonderful bedding. Would love to have seen different soaps, shampoos etc. The "no name" brand did not match the upscale style to the hotel.
July 28, 2014
Rated 5 out of 5 by Vicky54 My First choice in Salt Lake
As a frequent traveler, I stay at this Sheraton whenever possible in Salt Lake. Staff is always friendly and accommodating. Fitness center is operable and clean. Club lounge is well stocked and staff makes it feel comfortable. Starbucks onsite for caffeine lovers as myself! Only negative is the restaurant onsite. Service and food were very poor on my last visit. Food was undercooked and I was not charged.
June 20, 2014
Rated 1 out of 5 by Erikg Worst Starwood hotel I have every stayed at
I checked out two days ago...I still have not received any response to my email from the hotel to date.
Loft Room is horribly loud. Loudest HVAC system ever. TV was disconnected upon arrival, I had to move the heavy dresser to get the wiring and reconnect. Sofa Bed was not made...no bedding in the room for it at all. Asked for extra towels on my reservation...nope. the coffee table in front of the sofa bed is so heavy that I needed my wife's help to push it out of the way for the sofa bed. Arcadia door to the faux balcony with "keep this door locked" sticker was completely unlocked and my 6yr old discovered that right away. I'm a SPG Gold, and our location of our room was where people would stand out front of our glass arcadia door and smoke, so between the people outside and the HVAC banging all night, we did not sleep at all.
February 26, 2013
Rated 2 out of 5 by weezie33 Disappointed
We had a spacious room with a king bed and a sofa sleeper for 2 adults and 2 children. When we were ready for bed and pulled out sofa sleeper there were no linens on mattress and none to be found in room. All of us slept on king bed. We did order room service and asked for grilled chicken childs meal because of gluten allergy, and the chicken arrived breaded. Also, for 4 people, we only recieved 1 place setting of silverware. Everything seemed imcomplete.
October 15, 2013
Rated 4 out of 5 by Linlord Friendly and informed staff
This hotel is beautiful. My only disappointment was that my daughter and I did not get the room we booked. We arrived 10 min. Before 3 (check in time) knowing we would have to wait for our room on the Club floor for 10 min. When i checked at 3 pm, I was informed our room was not ready yet. After and hour and 10 min of checking periodically with the front desk, we were offered another room on the 7th floor with the access to The Club Floor provisions and Internet access. I accepted this arrangement only because we had a concert to attend that evening and needed to get into our room and on our way to the concert as quickly as possible. Our room was nice, but we were disappointed that we did not get our Club Floor room with the accommodations there. The staff was wonderful with directions for us when we asked and great to deal with.
July 28, 2013
Rated 5 out of 5 by Expilot Great Hotel
This is a great hotel in a nice location. The staff is friendly and efficient. The food in the Bar / Restaurant was surprisingly good.
Meets the high standars set by the Starwood Group in every way.
August 2, 2014
Rated 4 out of 5 by Puppiepaws Improvements
It was nice to come back to the Utah Sheraton, the front desk was nice as always and recognized me as a Gold member. I like that they are a pet friendly hotel. The Club lounge showed an improvement they no longer charge for wine and beer. The appetizers are still to be desired. I enjoyed my stay.
July 21, 2014
Rated 4 out of 5 by Loli61 This hotel feels like home!
My visit to Salt Lake City was for medical reasons. I was alone and feeling somewhat intimidated about so many appointments in an unfamiliar place. The Sheraton was just what I needed - a home away from home! I walked in to a warm fire, helpful people, and a cozy beautiful room. Austin and Zach were at the front desk and helped me to get where I needed to go. They were real people who really cared about helping me. Thank you Sheraton, I'll be back.
December 15, 2012
Rated 4 out of 5 by Star45 Enjoyed our stay, would have been better in a Club level room.
I would like to know what it would have taken to get an upgrade to your Club level rooms ? Every e-mail we got kept saying upgrade, upgrade & upgrade. I tried with no luck at all. I started trying any where from 4-6 months ago. If you are not going to upgrade people when they ask for it then don't keep sending e=mails to say do it. I would also like to know what it takes to get a Club level room ? I have an SPG membership , but it didn't help any.
July 1, 2013