Rated 2 out of 5 by lostinutah no room at the inn
i arrived on 3/25 for my company's (Adobe) annual customer summit. my original reservation was to arrive on 3/24 and I had called the prior week to move my arrival to 3/25. when i arrived on 3/25 there was no record of my call to change the reservation and my room had been given away since i had not arrived on 3/24. the woman at the front desk was almost pleased to tell me that they were sold out and that there was just nothing she could do to help. when i asked what i was supposed to do she said "well, i am not sure since the whole city is basically sold out." i asked to speak to the manager (Alex) who basically told me the same thing. the only thing they told me was that i was on a "list" of people who needed rooms but that i shouldn't hold out for any hope of actually getting a room. later that day Alex did actually find me a room at hotel across the street for a night and then i had to change to the sheraton for a night, for me the issue wasn't that there was a mistake, that happens. for me the big issue was that their initial reaction was that the problem was all mine. in the last 6 months i have made the switch and stay almost exclusively at starwood and as a one of the "family" i just would have expected a little more compassion to my plight. it all ended fine - but at the moment i was thinking i am never staying at a starwood again.
March 28, 2014
Rated 4 out of 5 by DCTravelHound Good, Clean, Basic Hotel
i was upgraded to a loft suite (which basically allowed for a living room on the first floor and the bedroom and bathroom upstairs in the loft). it was a bit dated, but it served its purpose for the evening - a comfortable bed and clean room. the concierge lounge had a great spread as always. overall a good hotel in downtown SLC - not the newest property, but definitely clean and comfortable.
March 23, 2014
Rated 5 out of 5 by Will14 Exceptional Service
Great front desk staff and fantastic shuttle drivers that are really knowledgeable about the local area.
March 20, 2014
Rated 1 out of 5 by Wardak68 Not worth it
I am an avid SPG member and have platinum status. I have to say they upgraded me to the corner suite and it was horrible. It is in a high traffic location. The couch is literally right in front of the door entrance the furniture was falling apart and the room layout did not have any flow or make you feel comfortable.
March 19, 2014
Rated 4 out of 5 by dcsb Comfortable
I appreciated the comfortable stay, the Link @ Sheraton, and the Starbucks connected to the hotel. The fitness room looked nice, though I didn't have a chance to use it.
March 15, 2014
Rated 5 out of 5 by AG2014 Nice atmosphere, great views
Location is good and even in walking distance to down town. Rooms are comfortable with nice mountain views. Checkout process is still one of the bests with Sheraton.
March 14, 2014
Rated 5 out of 5 by Ratz The Staff
Your people made me overlook the simple things that do not matter and I appreciated that! We had a wonderful stay.
March 9, 2014
Rated 4 out of 5 by Patty63 About the green project
The Sheraton offers clients the option of not washing linens and towels in return for a $5 a day voucher toward food at the hotel. (Might I add, the food is excellent). However, when I called and asked that the vouchers be run up to my room it never happened. In addition, the vouchers cannot be used anywhere else and credit toward room service cannot be offered without vouchers in hand. The point???? Actually, saving water is worth it in and of itself, but don't offer vouchers if they are not actually given. Right?! In most every other way I would recommend this hotel to family and friends.
March 9, 2014
Rated 5 out of 5 by Will14 Great stay in SLC
Don't judge a book by it's cover! This hotel may be an older building but has been renovated/remodeled with fantastic service, comfortable rooms, all the outlets you need as a business traveler, good gym and club floor and finally is very convenient to downtown SLC.
March 8, 2014
Rated 2 out of 5 by ppaattrricckk Terrible wi-fi connectivity
My travel is business related and I require reliable wi-fi connectivity. I did not have this at this hotel. The connection I did have would last no more than 20 minutes; I was dropped at least a dozen times! I phoned Sheraton tech support to no avail. Important work did not get done as a result!!
March 5, 2014
Rated 4 out of 5 by callalind No-frills but great service, convenient and well kept
This is a no-frills type Sheraton, but in a town of low rise motels that don't seem so appealing, the Sheraton is great. Rooms are what you'd expect - comfy bed, minimalist, but very clean and quiet. We had a Loft suite one night which worked great for four adults. The staff here is great - super friendly and super accommodating. Aaron at the from desk helped me choose the right room and made sure everything was ready as we had discussed for my last minute booking. Will definitely stay here again when we're in SLC!
March 3, 2014
Rated 2 out of 5 by RCMCJR Housekeeping was very good
The check in front desk person was borderline rude. Other service people were very friendly. Did not receive room preference. Beds had cheap mattresses unlike the comfort beds in other Sheratons. The quality for cost was poor.
February 27, 2014
Rated 3 out of 5 by Moki2 Lacking
Problems from check in to check out. Restaurant was horrible. Bad food, bad service, surly waitress and manager. Involved hotel manager and still wasn't satisfied. We all refused to eat here following al of our horrible experiences. Will NEVER stay here again.
February 23, 2014
Rated 5 out of 5 by RussellB Wow... a perfect ski hotel
We chose the SLC Sheraton to celebrate my 50th birthday with my brother and kids because I am platinum and it was in a terrific location for our ski trip.
The hotel is a quick free shuttle ride from the airport. It is close to the highways to go East to Cottonwood canyon resorts or Park City area resorts or North to Snowbasin and Powder mountain. It is a short walk or free TRAX ride into downtown for good food and culture. You can walk 1/2 block to rent a really cheap vehicle at the Downtown Budget (saving 40-70% versus the airport). Plus you are right next door to 3 (yes, three) separate ski shops for getting discount lift tickets and/or ski rental equipment.
Given that the reviews are so mixed on this hotel, I thought long and hard about why we had such a great experience. I think the key is to get access to the club lounge and preferably get upgraded to the club floor. If it is available, you can often get the upgrade for $30 per night or SPG platinum status. Even if you have to pay, it is WAY, WAY worth it. The 10th floor has great views on both sides and there is a very good hot breakfast that includes scrambled eggs, cereals, lots of fresh fruit, bagels, english muffins, breads, oatmeal, and a very fancy custom espresso machine that makes all kinds of coffee and hot cocoa drinks on demand. In the evening (5:30 to 7:30P) there are impressive snacks that include one hot item (not my favorite as it is usually fried something or really salty meatballs), a super fresh salad, a vegetable tray, and a cheese tray. Plus excellent beers and wine and even mixed drinks are included. Around 7PM comes out a dessert. We usually missed the dessert because after a heavy appetizer and drink we headed out for dinner. The $30 for the family would be a steal for all this each day.
The hotel room on the club level was super clean and stylish with good temperature control and HVAC (heat for us) that wasn’t too loud. It was big enough to hold all our ski equipment each night.
A quick note on the shuttle, when I took a day off of skiing, Zack, the shuttle driver was super friendly and helpful and picked me up from Liberty Park, brought me to a grocery store and even waited outside while I picked up a few items so that I could get the ride back too. Really impressive service.
So there you have it… a, bit surprisingly, perfect stay.
February 22, 2014
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 3 out of 5 by ComputerGuy14 Only one waffle iron?
This review could almost be titled "A Tale of Two Visits." My stay here at the Sheraton in Salt Lake started out really great, My check in experience on Monday was comfortable, and I was pleased with the ease of access/convenient parking. Tuesday morning I went to the "5th Street Grille" and had the breakfast buffet. Everything was great that morning. Service was friendly and efficient. Food was well prepared and the Buffet was well stocked. My juice and coffee was refilled in a timely manner. As a guest, I could not have asked for anything more in a great experience. Tuesday night I come back from business meetings etc. and it was like coming back to a different hotel. I went to the front desk to find out about getting some ice, I walked up to my SPG counter to ask questions and the first response I get is a short "Are you staying here?." Its 38 degrees outside the hotel and I am dressed in a suit and tie. I feel it was pretty obvious I had not just walked in from the street randomly, so I was taken aback at feeling I had to prove I was a guest in order to have a question answered. After getting some vague directions which would have made sense if you already knew where you were going, I turned back to ask for a map or something, so I would have a better idea of where I was going, but the guy was too busy talking to his co-worker to notice I had another question. Wednesday morning I get up and head to the "Grille" again, expecting another great start to the day. Unfortunately, it was not to be. Things started out well, the hostess got me to my seat, and got my juice and coffee. Then the downhill slide began. At the bacon/sausage warmer, from what I could tell the sausage looked old, and neither side felt like it was super warm. The eggs fell apart pretty easily trying to scoop them up to put them on my plate. The light is not particularly right at this spot of the buffet line so it was hard to see completely what things looked like. Once I got back to my seat the sausage looked and tasted like sticks of old grease. The bacon wasn't bad but it was not warm at all. The eggs... well let me just say the eggs were not even close to the same as the day before. They were crumbly. The cheese and leafy green stuff and chopped red things were all in a congealed mash layered over the crumbly scrambled eggs below. They were edible, but not nearly the quality that I was expecting after my visit the previous day. I then made the mistake of ordering a Belgian waffle. After a little while the waitress comes back to apologize for the delay and that the waffle maker is having problems heating up. After another span of time she tells me that the waffle maker is broken and would I take pancakes instead. I asked the waitress if, given the size and prestige of the hotel, there was only one waffle iron in the building. She answered yes it was the only one. At this point I figure I might as well get the pancakes. If I had only known ahead of time. The first set of pancakes that came out from the kitchen were the worst looking roundish batters splatters on a plate that I have ever seen. I think my eight year old daughter could have put together better pancakes with her easy bake oven than the first round of pancakes that came out. The pancakes came out with a crack almost splitting the top one in half like the grand canyon. The bottom cake was mess as well. You could see the top of the bottom cake where the batter had been poured onto the grill. It was obvious that the bottom pancake had never even been flipped to cook from the other side because the top of that bottom pancake looked like spray and seal insulation had been used to coat it.. The waitress noticed that I was shocked into immobility as I was trying to figure out what this gooey, undercooked mass on my plate was supposed to be and came over to give me the opportunity to ask her to take them back. I am not quite sure how those first cakes ever got to my table in the first place, the waitress should not have brought something that looked that bad out of the kitchen. The second time around at least the pancakes looked right and seemed to be cooked all the way through. So I am finishing up so I can get on with the rest of my day and the bill I get is completely wrong Not very many people in the restaurant at 630am so I don't understand how I can get the wrong bill, but it seems like par for the course at this point. Bill gets fixed, I now get a little discount for the "pancake episode" and I can get on my way. As I am writing this I have to smash a quarter sized spider that is crawling on the wall right in front of me. I am not sure if there is anyone from Sheraton that reads this but I have a picture of the spider.
February 12, 2014
Rated 3 out of 5 by Coman99 Okay but has issues
I've stayed here 10 times at least and this is my first review. First off, the food and service on the bar are terrible. Don't expect much. The rooms are updated and clean. Bring your own toilet paper! Unless 200 grit sandpaper works for you. Terrible!. Otherwise, given the shortage of good hotels downtown, this is not a bad option.
January 22, 2014
Rated 5 out of 5 by balata 8th annual ski trip
My buddies and I have gone skiing the same week in SLC for 8 years in a row.
The two-story rooms are perfect for a ski trip
TC in the platinum lounge is crazy nice and even remembers us when we return.
Brooke was very helpful at the front desk, from getting us in a first level room, to even getting a sewing kit to repair a torn glove. She remembered my name every time I walked past the front desk and took great care of us.
Thank you SLC!
January 11, 2014
Rated 5 out of 5 by Laneand This hotel stay was excellent!
The Sheraton City in Salt Lake was very clean, up-to-date, nicely decorated, and contained many fine amenities. Our stay was greatly enjoyed! Thank you!
January 11, 2014
Rated 4 out of 5 by doublea It's the only SPG over than the St Regis in Utah, but it's a good one
What stands out is the staff here, and I enjoy that there is a full starbucks in the hotel.
January 10, 2014
Rated 3 out of 5 by Dave247 Old property, worn bed
The property is a low rise in an unfavorable part of the city. The staff were nice, but my bed actually sagged in the middle, there was no VOD on the tv, and no electrical outlets near the bed that were no used for clock or lamps. I will not return to this property
January 9, 2014
Rated 3 out of 5 by Mesa2013 Average
1 person at check in at peak times? Took forever to check in.
Paid extra for the breakfast package. bad move. The buffet is a joke, I have had better meals in the Club Lounge.
January 9, 2014
Rated 5 out of 5 by PVBLIZ Such a comfortable room with a fabulous bed
Great location. Close to the airport. Very clean rooms and friendly staff. We were kindly upgraded to a club floor. Fabulously comfortable bed and very nice club lounge. Excellent value. We will continue to stay on our way to and from Deer Valley when we fly in from Florida !!!
January 6, 2014
Rated 4 out of 5 by Timbo13 Salt Lake City - stuck without a flight
It was nice and everyone tried hard to make us comfortable while being stuck without a flight out. We didn't choose to stay overnight but they made it enjoyable at the hotel.
January 6, 2014
Rated 4 out of 5 by MaxSausalito great stay
love dthe location and option to take my dog along. only disappoinment was that the sauna was not working.
December 23, 2013
Rated 5 out of 5 by traveler2028 Great Staff
All of the staff at this hotel was great. Mackenzie was so nice and helpful at check in and JB helped me out multiple times during my stay. Will defiantly stay here again soon.
December 22, 2013
Rated 1 out of 5 by BadExperience01 Suprisingly bad
Reserved my room on line - was given the opportunity to upgrade to the "club" level. Got to the hotel was told no upgrade was available because the Star members get those rooms first - I declined the invitation as was told no upgrade was available - even though at the time of reservation it was and I tried to upgrade immediately after that. I was told by the lady at check in that my room would over look the court yard. It over looked the street to the west. I found animal feces in the closet - I picked it up - it had been there a while. I will never stay here again.
December 19, 2013
Rated 5 out of 5 by cinthyn Great spot, warm , friendly staff
This is a return visit for me. I love the location because it is a great spot for someone who enjoys walking in a glorious city. The shuttle to and from the airport is wonderful. The staff is professional, friendly ,
task oriented. I will continue to stay there when I visit Salt Lake.
December 17, 2013
Rated 5 out of 5 by JenniW This hotel was great!
I work in the hotel industry so I am very critical of service and cleanliness. I was impressed with the level of service. The staff at the front desk are among the best and most professional I have ever dealt with. The room was immaculate. The bed was very comfortable. Linens were sparkling clean. Thank you for making my special night so great.
December 16, 2013
Rated 4 out of 5 by Agent13 Very Nice Remodle
Loved the hotel. Disappointed with Valet service. Both arriving and departure no one was available to help. We were told he was on an airport run. You should always have someone available. Runs should be done by another person.
December 15, 2013