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Rated 3.8 out of 5 by 393 reviewers.
Rated 4 out of 5 by good location location down town and easy trip from and to airport August 1, 2013
Rated 5 out of 5 by great lounge service service the best food above average July 31, 2013
Rated 3 out of 5 by Pictures look better, actual facility is average We stayed just a quick overnighter.. When we booked the hotel, the photos looked really nice so we chose it. The lobby is nice and the rooms were renovated nicely, but what bothered me was that there was a strange odor n the hallways and in the rooms. It was musky covered by bleach. The staff was friendly so that made up for it. Glad we were there just 1 night. I don't think I could stand that smell if I stayed longer. July 31, 2013
Rated 4 out of 5 by Friendly and informed staff This hotel is beautiful. My only disappointment was that my daughter and I did not get the room we booked. We arrived 10 min. Before 3 (check in time) knowing we would have to wait for our room on the Club floor for 10 min. When i checked at 3 pm, I was informed our room was not ready yet. After and hour and 10 min of checking periodically with the front desk, we were offered another room on the 7th floor with the access to The Club Floor provisions and Internet access. I accepted this arrangement only because we had a concert to attend that evening and needed to get into our room and on our way to the concert as quickly as possible. Our room was nice, but we were disappointed that we did not get our Club Floor room with the accommodations there. The staff was wonderful with directions for us when we asked and great to deal with. July 28, 2013
Rated 5 out of 5 by This hotel was awesome The view was beautiful. The hotel was clean, the staff friendly, the pool was great. The food was exceptional. July 21, 2013
Rated 1 out of 5 by Rude staff, Unprepared for early check-in I requested an early check in for my stay because of a wedding I was attending. I confirmed the check-in time several times, including the day of check-in to ensure there were no errors. When I arrived, I was told my room wasn't ready because they were short-staffed and I should wait in the lobby while they prepared it for me. I was informed it would only take 30 minutes at the most. I waited for an hour and 35 minutes before the room was ready. On top of that, the staff was extremely rude. Nobody apologized for the error, and I was told several times that it was my fault for not calling before I came in, even though I did call before I came in. I explained the situation to the staff at the front desk- I had called a few hours prior to arriving to confirm early check-in, I had to get to my brother's wedding, etc. They told me there was nothing I could do about it and I needed to get out of the way while I waited because other customers were trying to check in. All staff I encountered was extremely rude. July 15, 2013
Rated 1 out of 5 by Wouldn't recommend this hotel We did not get the room we paid for and was not compensated for it. Unhelpful staff members. We will never stay here again. July 7, 2013
Rated 3 out of 5 by Close to Downtown and Light Rail Line HOTEL: �� Great location near the heart of downtown, light rail stop is just a couple of blocks away • Lobby provided free internet access, checker board tables, fireplace and comfortable chairs • Shuttle service was prompt and as long as they didn't have an airport run, they would take you all over downtown • Plenty of free parking for hotel and conference guests on the north and east side of the hotel • Starbucks on property CONS: • Check-in desks were stand-alone islands; each had 2 large computer screens on them which hid the view of the staff member greeting you. This set up also left guests without any room to sign papers or place your purse/briefcase so guests either balanced them on their bent knees or placed them on the floor which made retrieving paperwork and IDs cumbersome and very inefficient. • The 3 elevators to the main hotel rooms were backed up when the conference would break and access to the stairways was locked. • Pre conference gatherings were held in the conference center lobby, which was stifling hot due to the large glass windows and provided little seating space. ROOMS: • Comfortable beds with 4 feather pillows per bed, soft down comforters • Large flat panel TV that swiveled for viewing anywhere in the room, offering premium channels • Dresser drawers were equipped with quiet shut hardware which keeps room noise down • Plenty of closet space and room for suitcase stand inside room • Corner had a reading chair with table and lamp • The computer desk had a bright light and 3 plugins which made charging electronics convenient CONS: • Room air conditioner never got below 70 degrees, even with both sets of curtains closed. A ceiling fan would be nice to at least keep the air moving. • 4th floor north side had tiny balcony with view of roof top air conditioners • DO NOT get a 3rd floor north facing room, the balcony is facing a brick wall BATHROOM: • Environmental friendly water saving toilets with 2 flushing options • Large oval tub, good sized soap/amenities and large towels • Large high counter-top area, plenty of bright lighting and 2 electrical plugs CONS: • Variable shower head was clogged with hard water deposits so the flow wasn’t working properly STAFF: • Front desk, gift shop and cleaning crew looked professional, were friendly and accommodating. • All employees I encountered spoke English • The waiters/bar tenders at the banquet hall were fast and efficient with clearing tables, refilling drink glasses and were very polite to guests. July 4, 2013
Rated 4 out of 5 by Enjoyed our stay, would have been better in a Club level room. I would like to know what it would have taken to get an upgrade to your Club level rooms ? Every e-mail we got kept saying upgrade, upgrade & upgrade. I tried with no luck at all. I started trying any where from 4-6 months ago. If you are not going to upgrade people when they ask for it then don't keep sending e=mails to say do it. I would also like to know what it takes to get a Club level room ? I have an SPG membership , but it didn't help any. July 1, 2013
Rated 4 out of 5 by Convention Stay I was here for 3 days and the hotel had its ups and downs. UPS - the lobby area is very clean & comfortable, the staff in the Club Level lounge were the best I have ever encountered, most of the other staff were very friendly, the room was very clean & the hotel provided free water bottles in your room. DOWNS - the front desk was not staffed well for check-in & checkout, my room was continuously hot (regardless of the thermostat), the fish & chicken served for our banquet was cold (& I was 5th in line) of 400+ people. July 1, 2013
Rated 4 out of 5 by Great hotel Stayed at hotel for a convention. The staff was great! Walking distance to a lot of places. The convention room was nice and there was ice water available. Was disappointed in the fact that our hotel balcony had a view of a cinderblock wall. Our other "surprise" was that the housekeeper pointed the showerhead at the towel rack at the back of the bath tub and twice we turned it on and soaked the towels and floor. July 1, 2013
Rated 1 out of 5 by Never Again This is the worst Sheraton ever. It should be bulldozed and rebuilt. Outdated everything. And it was incredibly crowded with really ttrashy clientel during our thankfully brief stay. At least the staff was nice and friendly. June 30, 2013
Rated 3 out of 5 by Room not ready I pre-paid $240 for a room that wasn't ready at 5pm. I have been Platinum for several years and most Starwood hotels even allow you to check-in in the morning of your stay, but to not be able to check in after 5pm is not good management. My corporate rate was also not availabe. June 28, 2013
Rated 4 out of 5 by Friendly staff We had a good time there. Enjoyable weekend with my family. June 24, 2013
Rated 5 out of 5 by wonderful view!! Love being high up in the hotel for the great views. appreciated the big room allowing for a roll-away to be brought in. June 22, 2013
Rated 2 out of 5 by Double Check what you get with the King Suite For a King Suite room, I was less than impressed. 2 story, no bath on 1st floor. Handicap shower where heads only came to shoulders, King bed was sagging very badly in the middle. Only one remote for 2 tvs, until I found the second remote under the sofa bed. For the xtra $$ I paid, completely not worth it. On the other hand, the VIP lounge that came with the Suite was very nice, good food, great service. June 20, 2013
Rated 4 out of 5 by Bathroom needed work The bathroom wasn't properly cleaned when I checked in. There was used soap in the shower. Also the faucet in the sink was loose Otherwise everything was fine June 15, 2013
Rated 3 out of 5 by Needs improvement I stayed here four nights. The first room provided had such loud air-conditioning that I had to request my room be moved. The drainage in the bathtub was also not up to the mark. In my second room the drainage in the sink was not up to the mark and I had to physically lift up the drain cover to enable water flow. The service for breakfast was also very slow and one had to constantly ask for the coffee mugs to be refilled. On the positive side, the gym at the hotel is top-class. June 14, 2013
Rated 3 out of 5 by Our preferred hotel in Salt Lake City Good hotel. Consistent, friendly service. Should have automatic wi-fi to every room. Badly need more electric outlets. I have a CPAP machine and had to crawl under the bed to plug it into an electric strip. June 12, 2013
Rated 2 out of 5 by NICE HOTEL.....BUT........... Stayed for a total of 3 nights and 2 nites when we returned our room wasn't made up had to call down for fresh towels and everything else. then the second nite same thing? I had to go down to the front desk and carry towels, toiletry, coffee amenities and later had to call for toilet paper cause i hadn't had maid service for two days so those kind of things were not checked on!! They need to step it up! said we chose to go on the green program? which we didn't???? June 10, 2013
Rated 5 out of 5 by Excellent facility Great staff. Comfortable room. Clean n up to date hotel. A good place to rest the night. June 10, 2013
Rated 3 out of 5 by Forgotten Blanket I forgot my daughter's blanket. I called within 2 hours of leaving the hotel to be put on hold, hung up on, and disrespected. I am 100% positive it is there. If it went through laundry, that is fine. However, it is my daughter's first blanket. It has a significance in our lives. To be laughed at, told I was going to get a call back and not, to have to call every day more than once in order to talk to someone is not acceptable. June 5, 2013
Rated 5 out of 5 by Great Features I highly recommend staying at Sheraton where it is walking distance to nice restaurants and entertainment in downtown Salt Lake City. June 4, 2013
Rated 4 out of 5 by Concierge level the staff in the concierge level at this hotel went above and beyond all expectations. I would stay here just based on this service! May 28, 2013
Rated 5 out of 5 by Great shuttle service Thanks for the rides. The shuttle service was excellent May 28, 2013
Rated 4 out of 5 by Staff was helpful Staff was able to scan a document for me and email it. That was much appreciated. May 24, 2013
Rated 3 out of 5 by needs some work I pre booked the room . I was not able to check in for hours. I specified how many guests . The second bed was not made . The was no elevator s on the wing we stayed in, which is not family friendly. There was also a huge wet spot in the middle of the room. We didn't complain because we where afraid that there was not going to be another room available. Although customer service was excellent. May 21, 2013
Rated 3 out of 5 by this hotel has nice features for kids Swimming pool and hut top were great. No breakfast included was a pain. No internet access except lobby was very disappointing. Shuttle service to downtown and airport was great. May 20, 2013
Rated 3 out of 5 by No Electrical outlets in room I have Sleep Apnea and use a CPAP respirator to help me keep breathing when I sleep. In room 714, I could not find an electrical outlet at the head of the bed. I had to pull the bed away from the wall and unplug the radio/Alarm clock so I could plug my CPAP in. Very inconveinient. May 20, 2013
Rated 4 out of 5 by nice hotel but why do you charge for internet Nice hotel but I find it mildly obnoxious that you charge for internet. While $9.99/24hr is not much it just seems in this day and age it should be free. May 19, 2013
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