Rated 5 out of 5 by youmix Value for money
Very good hotel at a super location & great value for money.
January 19, 2016
Rated 4 out of 5 by Matteo90 Great hotel in the centre of Moscow
I had a great and pleasant time in this hotel. The personel is kind and Always available for any request. The rooms are so comfortable and complete with all that we could need. The hotel is very close to the red square, to the Bolshoi teatre and the best restaurant of Moscow. Overall the Sharaton Palace Hotel of Moscow is a great place where to stay.
January 4, 2016
Rated 1 out of 5 by Bob18 No hot water
rior to the stay I met with management and communicated check in times, check out times, simple things like a need for a fan, and hoped they could place the rooms together. Check in went okay, although the young man checking me in seemed a bit lost with some of the notes someone added to the reservation. After returning from dinner we found a note under 1 of the 3 rooms doors stating the hot water would be off from 1-5am for routine maintenance, something that was perfectly fine, as we would be sound asleep. The letter was specific that it was only Friday night for the routine maintenance.
The issue came Saturday night, at 8pm when we returned from dinner. Yet again, there was a new letter at one of the doors communicating that for routine maintenance there would be no hot water 1-5am. I immediately when to the front desk and let the manager know this was not feasible for my guests who would be departing at 330am for catch a 540am flight. I also let them know I communicated this exact time of check out to management the week before when I visit the hotel. If there was going to be a routine maintenance when myself and guests needed to get up and shower before a 28 hour trip home, they could have very easily told me either when I met with them, or Saturday morning, so I could move my guests to a hotel that was able to supply a hot shower. The manager at the desk said it wouldn’t be a problem, and she would take care of it. I assumed they would just delay the maintenance to another weekend and didn’t think any more of it. So 0230 came around, and one of my guests called my phone, and said, there was no water at all, and then after 10 minutes only cold water. I called immediately to the front desk and asked for the night manager, who then shared with me that they had brought my issue to his attention, but he didn’t feel it necessary to communicate to me that my guest’s needs didn’t matter! (my words, not his) I reiterated to him that I had even gone the extra step of coming to meet with hotel management to ensure non-sense like this wouldn’t happen. He didn’t really have a response. I asked that the GM call me the next day, and he communicated that the GM doesn’t do anything with the hotel on the weekend, and he was off.
Sunday afternoon the day manager did call me, but didn’t really have an answer for where the lapse in communication occurred. I again said at numerous times this could have been avoided: they could have told me when I visited hotel management 2 weeks prior, they could have told me at check in, they could have told me Saturday morning, and they even could have told me Saturday night after they said they would fix the issue.
Im not sure what more I can do to ensure when I bring guests to a Starwood property. I sent many emails to hotel management and even came to the hotel before the visit, to ensure check in, check out times, registration issues, and room assignments went smoothly. I would like to know why the hotel felt it unnecessary to communicate with me at any of the times noted above, so I could move my two guests who were leaving at 330am. And even more so, if the night manager knew of the issue, why didn’t he call me!
December 8, 2015
Rated 5 out of 5 by Filardo Great club level staff!
Spent 6 nights -the club level staff was outstanding. The concierge, together with the club level staff, secured our opera tickets to the Bolshoi Theater and the CSKA Champions League game. The club lounge breakfast was excellent as well as the hors d'oeuvres drinks and food. In summary, great hotel!!!
December 5, 2015
Rated 5 out of 5 by Lofty36 Great for Business
Picked up by Hotel driver in fantastic car with English speaking driver.
Rooms were amazing, staff were real friendly, and food was top class! The breakfast is one of the best spreads in any Sheraton hotel I have ever eaten.
Concierge desk were really helpful and offered great advice for the city and surrounding area. Red Square is within walking distance so hotel would be great for leisure purposes aswell.
Will be back again soon!
October 19, 2015
Rated 5 out of 5 by DigitalHunk Awesome ~~
This is one of the best hotels in Moscow for the price. Excellent service, helpful staff, cheerful servers. What can go wrong !
August 15, 2015
Rated 4 out of 5 by geisha74 great location
In general I am satisfied about my stay, the breakfast needs to be improved and the rate its a bit high.
The comfort of my stay was great.
December 1, 2014
Rated 4 out of 5 by AleP This hotel would really be great if...
...all the rooms would have a shower instead of the bathtub. The curtain is unpleasant and take a shower in the bathtub is less comfortable. But it's just a detail among many pluses (i.e. the location, the responsiveness of the staff, the breakfast...)
November 27, 2014