Rated 4 out of 5 by JJA2014 Blake and Carrie Make this Hotel!
Blake and Carrie are the reason we keep coming back! No one has better customer service or makes you feel like you're an old friend returning 'home'. We have been coming almost every month for the past several years. They make us want to come back!!!
January 20, 2014
Rated 5 out of 5 by Buddie Great PLace
The room was very comfortable, bathrooma little small but nice,
December 31, 2013
Rated 5 out of 5 by Db007s Excellent value.
The room was exactly like the pictures. The bed was very comfortable & the staff was extremely friendly & helpful. We were part of a group & everyone was pleased with the hotel.
December 14, 2013
Rated 3 out of 5 by Mike1996 Staff needs improvement!
The hotel was comfortable and elegant! I was pleased with the cost and overall hotel, but the staff needs improvement. The staff was unknowledgeable about basic check in info and misled me. It took multiple trips to finally get checked in. I would stay here again, but only if I could skip the check-in process.
November 21, 2013
Rated 5 out of 5 by Gina72 Great Staff
I've been staying at this hotel for 8 years and the staff is amazing. A few changes in where great staff members work, i.e. Blake no longer being at the front desk, but other than that, Blake, Phillip, and Carrie are outstanding.
November 18, 2013
Rated 3 out of 5 by Jets Less than expected
For a suite on the club level we expected a bit more. Like bath robes and a hotel directory of its services. We did not know the hours of the Fitness Center, without calling the front desk. The guide on either TV did not work and when we phoned the front desk to find out what channel ESPN was on we were told the wrong channel. We found ESPN by surfing through all the channels. As others mentioned the bathroom was tiny, smaller than the one in our RV!! We were also expecting a king bed and only had a queen. Not what you would expect for a suite on club level.
November 4, 2013
Rated 5 out of 5 by Mountaintraveler Friendly staff
This is a great and very convenient hotel. The staff is very friendly and courteous and even shuttled us to the nearby Light rail station to take a convenient and inexpensive light rail to University of Denver and Downtown. The bed is comfy but structured so your back doesn't hurt. The Fitness center was well equipped and open 24 hours. Parking is complimentary and is valuable. The pool is an outdoor pool so it closes in the winter so I didn't get to use that amenity.
October 31, 2013
Rated 1 out of 5 by JM4015 The staff at this hotel has a lot to learn about hospitality
The staff here was rude and unprofessional regarding a group event I was part of. There was a dispute with one member and they decided to punish those part of the group that showed up for the event...they would not let them check in...and called the police to monitor all evening. This was handled very unprofessionally...In addition, our group rate was more than the rate they were charging over the internet! I would never recommend this place due to the rude manner in how all this was handled!!!
October 28, 2013
Rated 1 out of 5 by TreeCox Terrible General Manager
We booked a block of rooms for a group event. The General Manager rudely broke the contract with us and over half of our people had to seek alternative accommodations.
October 28, 2013
Rated 1 out of 5 by IdahoSteve Bad Experience all around
We reserved this hotel with our points. The points rate was ridiculous - but we went with it thinking the experience would be great. From the time our 20 year old son checked in after a 14 hour drive - the front desk person at 2 a.m. hasseled him and tried to extort another $45 per night out of him (when we paid full price with points). Finally, at my son's repeated assistance he called us at home (at 2 am). My wife had an extended conversation arguing with the front desk while I finally stepped in with our reservation confirmation to again prove we paid completely with points. But, the experience got worse. Much to my son's chagrin, the roome TV didn't work - 3 hours to fix. The phone did not work. The room was in marginal condition. The bathroom fan didn't work and one light was out. There were no accomodations or apologies made - this hotel when it comes to all the ones we have stayed in as Starwood owners is the absolute worse. It should NOT be a part of the Starwood network.
October 28, 2013
Rated 1 out of 5 by Unhappy1958 Hotel Management needs to learn decision making
I was staying at the hotel because my club was having a Halloween Party down the road. We have stayed at this hotel for parties for years with no problems. But for some reason this year was a problem and I'm not going to say if the initial decision to throw our President out of the hotel was good or not because I wasn't there.
What I will say is that our club Up The Creek Ski and Recreation had a special room rate set for the club. In total we had about 100 people staying at the hotel.
When the problem started some of the people had already checked into the hotel. But most had not yet check in. Unfortunately hotel management decided to not allow the people who were not checked in prior to the problem they had with our club president. What they said was that he violated the contract so it was voided. Okay that's fine but if it is then kick everyone out of the hotel. What they did was let the people who were checked stay but they would not allow the other people to check in. To be honest that decision was WRONG. If the contract is void kick everyone out or let those of us who were not part of the trouble check in.
Fortunately I was part of the group but I had upgraded my room so I was outside the clubs contract so I was allowed to check in. As a point of reference the age rang of our group is 45-60. Not exactly your crazy party hard and tear up the hotel crowd.
In all I like the hotel but I will not endorse a management staff that makes bad decisions!
October 28, 2013
Rated 5 out of 5 by 44redhawk Octobetr 2013 Stay
Room was excellent. We ate dinner at the bar Wednesday the 16th of October Food and bartender (Kerry) were excellent
October 21, 2013
Rated 4 out of 5 by rocnk great location
the hotel was very clean and the staff was
The hotel room did not have enough light.
Bathroom was very very small and not enough light.
The buffet breakfast was terrible. I would walk over to IHOP as we did for breakfast.
October 18, 2013
Rated 2 out of 5 by DKD13 This Hotel Did not Meet My expectations
To begin the front desk wrote the wrong room number on the key card holder. When I went back and they checked it and realized they made a mistake they still had the audacity to ask would they like have them accompany me to my room as if I didn't know how to use the key, if they had not made the mistake the key card would have worked. The bathrooms are the size of a postage stamp (others guest had the same comment) and it was not clean shampoo spill on shower liner from previous guest remained . On a positive note the rooms are appointed nicely. My stay was related to a wedding party otherwise I would not have stayed on.
October 15, 2013
Rated 4 out of 5 by Trip11 Den Sheraton
Very good value. Recently redecorated. Looks nice. Very clean and homey.
October 9, 2013
Rated 5 out of 5 by debbie18 Love this hotel!
I have stayed at many hotels, and this one is at the top of the list as far as everything you expect in a great hotel! The room was beautiful and clean. The Club Room was a pleasant treat at the end of my day. The staff was professional and very friendly and courteous, and the lobby was beautiful. Loved the Starbucks coffee in the room, and the location is great especially if you plan on going to seeing the Broncos play. Room service was prompt and the pizza I ordered was delicious. I highly recommend this hotel to anyone whether for business or pleasure.
October 8, 2013
Rated 4 out of 5 by SandiBeach Desperately needs brighter bathrooms & full length mirrors!!!
The hotel overall was great - clean, friendly staff, etc., however, this particular Sheraton has two major issues:
1) The bathrooms are SO dark! I don't want to look like a cast member from the Rocky Horror Picture Show b/c I can't see to put my make up on properly
2) There's no full length mirrors anywhere in the room for that final check before you leave
October 3, 2013
Rated 4 out of 5 by William188 friendly staff
Friendly staff and a great location.
October 2, 2013
Rated 3 out of 5 by valkinan Rooms are fine, but dont expect anything else
The rooms were small, the door nearly hitting the toilet bowl type small. Beds were ok, but showed serious signs of age after squeaking with every movement. The worse issue however is the hotels inability to run a food service. Wait staff are rude and slow. On 3 separate occasions we waiting for over an 1/2 hour just to order food or drink from a bartender who was having to work as waiter and bus service for a bar full of patrons at 7pm at night. While it served the needs of a room for the night, I would suggest not EVER using this hotel for an event that requires actual service from the hotel as they were very rude on several occasions to our guests when they brought in food instead of waiting for the crappy food service we were getting.
September 30, 2013
Rated 3 out of 5 by CaboKrystal11 Wedding Reception
I would NOT recommend the Sheraton DTC for any type of event. Not only were they late setting the room up for our reception, but with 3 hours left in our event ALL of the wait staff disappeared. They also lost the room reservations for the parents of the bride. We had a block of rooms that we booked for the wedding and that was all screwed up. This hotel is definitley not worth what we paid.
September 25, 2013
Rated 1 out of 5 by MCL60 Tired old hotel and Emplyees who really don't care
It took me three rooms to find one I could actually sleep in and the best of the three was right against the freeway with Noise all night. The other rooms smelled moldy and gave me a headache. I am Lifetime Platinum and staff could have cared less. The first room was on a mid level floor and smelled like old mold. The second room I was give was on the second floor next to the washing machines that overlooked the lobby roof and also smelled like mold. I was then given a room up against the freeway (also on a very low floor) that did not smell as bad. When I checked out and told the reception agent the story she could have cared less. I will not be back.
September 18, 2013
Rated 5 out of 5 by opircam Wonderful Difference
We stayed at this hotel a few years ago and were not at all happy, with mostly everything. Rooms have been refurbished and perhaps some staff have been changed because now it was a great experience, from the friendly desk clerk when we arrived to the friendly desk clerk when we departed and everything in between. Very highly recommended.
September 16, 2013
Rated 5 out of 5 by iheartsheraton BEST SHERATON YET!
This hotel is so well-decorated and kept immaculately clean! I love Sheratons and have stayed at many, but this is by far my favorite. The staff are incredible as well.
September 6, 2013
Rated 3 out of 5 by MGB1 August 2013
Rates seem to be going up but the breakfast tickets that used to be provided for being an SPG member are no more.
August 30, 2013
Rated 5 out of 5 by lkp2222 only 1 set of elevators
the hotel was great! my only disappointment was because there was very little parking near the front of the hotel, and that is where the only set of elevators was located. this meant that we had to park in the back and drag all our luggage through the hotel, in order to take the elevator up to our room.
August 18, 2013
Rated 4 out of 5 by Joey1359782 Cable Channels
You need to increase the number of channels and also include GOLF CHANNEL, especially when you're helping host a tournement.
August 18, 2013
Rated 5 out of 5 by Bunnyrabbit Awesome Staff
We're in town for a longish stay, 9 nights, and the staff has been just tremendous. Super friendly, warm and knowledgeable. The room is comfortable - nice views from the large windows. Club Floor Lounge ROCKS. My only complaint: very limited drawer space in the rooms! The furniture is not practical in terms of storage. But other than that, really great hotel and wonderful staff.
August 13, 2013
Rated 2 out of 5 by FB1158 Red Eyes in the morning!
I have been a SPG member for many years and have stayed in many Starwood hotels over the years. I am in the Denver Tech Center on a regular basis for business and was looking forward to staying in a Starwood hotel.
Unfortunately my room was located across the corridor from the vending/ ice machine vestibule. The ice machine was a constant source of noise all night long. Consequently, I kept the TV on all night to drown out the noise.
I hope that Starwood would take a closer look at this nuisance as it is an easy fix.
I hope that management considers mitigating this STC issues.
I will consider giving this Starwood hotel because I did notice how hard the ladies in housekeeping were working to keep the rooms clean. They did a great job on my room for sure.
August 5, 2013
Rated 3 out of 5 by havebusinesswilltravel Not great, Not terrible. Decent place in a pinch
We stayed at this location while we were traveling down to Colorado Springs (no spg there) and so it was fine for what we needed. They would not work with me on a room upgrade at all, and seemed like they were less than concerned with the needs of my family. Aside from that the room was fine, a little small, but fine and the beds of course were comfortable. This would be a good place to stay no family.
July 29, 2013
Rated 3 out of 5 by Ev2013 a bit disappointed
Bathroom was tiny. Parking is difficult. The room was nice and clean. No issue with the room other than the bathroom.
July 21, 2013