Rated 2 out of 5 by Trestle1 Needs Improvement
The bathrooms are very small, its difficult to reach the toilet paper roll, get into the shower. The shower valve was installed upside down and the water quickly shifted to very hot to very cold during showering. Best we could do was to stay out of the shower stream and check the temp before going in to rinse off. The lighting was very poor through out the room, try shaving in the bathroom, arrggg! ouch!! Sometimes we got cream for the coffee and no tea after the first day of our 7 day stay. No cart to bring up our luggage, and no one at the check in desk seemed to want to help, 3 healthy young men, but no chivalry.....My wife is disabled, so we just dragged up our luggage in 2 trips. The Motel is very short staffed and trying as hard as the can to give smiles and be polite. I felt bad for them, so I decided to overlook the Motels short comings. I did see all of upper management doing a walk of the building and property, wouldn't you know it, not one of the bunch acknowledged us as they passed us in the lobby.....that bothered me the most, coming from a customer service background of 30 years! It would be a hard sell to get me to stay at this Hotel :-) again.....Needs improvement
July 26, 2015
Rated 2 out of 5 by JimV1964 I would look elsewhere.
I'm not sure how this Sheraton hotel rates such high marks.
There are only 13 parking spaces by the main entrance, and the other 2 spacious parking lots are situated near doors which are locked at 11pm. THERE IS NO KEYCARD ACCESS. Arriving at 12:30am exhausted after a wedding, I had to walk all the way around the building in the dark. At least it wasn't raining! This is a serious safety issue, and I cannot believe that the Sheraton corporate mindset hasn't relocated the lobby near the main parking lot. Women especially should beware walking around the building alone after they stupidly lock the doors.
Once inside the room, the lamps are very dim and operate with hidden buttons that are hard to find.
The bathrooms are a nightmare.TINY Bathrooms. God help you if you're sharing with someone and they need to get in.
Certainly clean, but there is NO TOWEL BAR on which to hang your towels. The clean towels are neatly piled on a rack under the sink, adjacent to the toilet. One flush and those towels are no longer clean.
The toilet paper is on the wall 2.5 feet behind the commode. Either load up before unloading or practice yoga, because you need extreme flexibility to reach the toilet paper while seated.
If you think the main room is dim, try shaving or applying makeup in the bathroom. An impossible task, even after bringing a desk lamp into the room!
Incidentally, I had family members in 3 other rooms, and they all had the same issues/complaints.
All this was mentioned on June 19 to the assistant manager and the manager who very patiently listened, but offered no solutions.
At 10:00pm on Saturday, June 20, I returned to the hotel after an evening out. I had 2 ELDERLY PEOPLE in my vehicle, both of whom use walkers and need assistance. Pulling up to the main entrance where the handicap-ramp is located, I found THREE vehicles PARKED in the approach to the ramp, and ALL THREE VEHICLES were empty. I had to send another family member into the lobby to ask management to get the vehicles moved. It took more than 15 minutes to get my vehicle to the appropriate place near the ramp, and at that time, only two of the three cars had been moved. While waiting for the privileged persons to move their vehicles, I was heckled by another driver for "presuming" to need to reach the ramp.
I don't care WHAT events were happening that evening. It is obvious that Sheraton cannot control access to their property and ensure safety and respect for their guests.
Admittedly, I am an infrequent traveler, but if these are the hallmarks of a 3-star or 4-star hotel, I might as well stay in a Motel-6!
SHERATON CORPORATE- listen up! At this price point, guests would be better served staying in any of the other hotels near Denver Tech Center. It's time to revamp the aging edifice, or drop the price dramatically. I will not be back to this hotel, despite the proximity to family and attractions.
June 26, 2015
Rated 5 out of 5 by BD70 Great place to stay!
I've been meaning to write this for a few weeks now and am sorry for the delay but my stay is worth public comment. I have two kids and am on a tight budget. This place exceeded all expectations! I needed to get a room quickly and was in the Denver Tech Center. Found the hotel quickly online and booked for under $100. We hustled over and were greeted warmly. They had snacks for the kids and out we went to the pool. Super clean and private. I even jumped in! Our room was great and although there is an interstate below, there are stellar views of the front range all the way down to Pikes Peak. Our room was very nice and they immediately changed our reservation for two beds instead of one king to accommodate my children. Had dinner next door (super good for kids) and a restful night. Next morning was fantastic as the kids got breakfast in the lobby, put it on the room and we were out the door with a tasty coffee in my hand that I made while packing up the room. Of course, we forgot my youngest's wardrobe (Dad?!?) in the closet and the draws so I call the next day. Housekeeping called me back and we picked the items up the following week from a smiling Lydia. Thank you for a great stay and we look forward to staying with you again here soon! We may just make an excuse to come down. Cherry Creek State Park (5 min away) is worth a second visit!!
June 12, 2015
Rated 5 out of 5 by jmmlaguna Great Property!
Just spent a quick overnight at this wonderful pet friendly hotel. Atrium view room was extremely comfortable - club lounge was great for both evening appetizers and morning breakfast. Every staff member went out of their way to make you feel welcomed! Only minor negative was the duvet was much too thick for summer...
June 1, 2015
Rated 5 out of 5 by TravelinMD One Night Stay
This is a great hotel that meets all the needs of an overnight stay in Denver. I was greeted by name at the front desk and all my needs were taken care of in a timely manner. The front desk staff are very nice and professional. I was upgraded to the club floor as a platinum guest without having to ask for it. The club staff were very competent and the breakfast was nice.
April 27, 2015
Rated 4 out of 5 by SPGJohn Quick Denver Stay
Enjoyed my stay at the hotel, the towels were pretty cheap and old though which was surprising for a Sheraton. I was very impressed with the staff however. I was surprised to find a layer of ice on my windshield in the morning and Colin from the front desk offered to come outside and scrape it off for me. Wonderful gentleman and definitely made me feel valued!
April 4, 2015
Rated 3 out of 5 by SPGBRAD Should be a four points and not a Sheraton
Dark, old and tired hotel. Not a very good area as well, nothing really around it. Lobby is dark and dated. Bathrooms are really small. Spg lounge is realy pretty bad. Breakfast was terrible. Not a good choice.
April 3, 2015
Rated 1 out of 5 by jetsmail Not for Kids
We booked this hotel for a big hockey tournament. The kids were very excited to travel to Denver. When we got there, we found that the pool was outdoors in Denver and was closed for the winter. The kids were really disappointed. We expected that a 3 1/2 start hotel would have an indoor poor in Denver.
January 19, 2015
Rated 5 out of 5 by DwightLosAngeles Fabulous Denver DTC Hotel
I stay at this hotel weekly and I always am welcoming by the ever so lovely staff. The rooms are quite lovely some with mega glass features with stunning views to the Rocky Mountains! The lobby bar offers fabulous libations with friendly bar staff and there is a gym to work off all the calories. A must stay if in Denver DTC. Service is flawless. #gem #denver #fabulousstaff
January 17, 2015
Rated 3 out of 5 by probabilistic Very welcoming staff, good for a long-term stay
Spent several months on a long-term stay at the Sheraton DTC last year. The staff became like family to us. Todd and Carrie at the bar provided exceptional service, as did Blake in the lounge. At the front desk, Mario and Megan stood out.
There are a few drawbacks. The restaurant can be inconsistent, depending on what night of the week it is, and there are often noisy crowds coming through on weekends.
On the whole, though, the staff made us very comfortable and like it was a home away from home.
January 16, 2015
Rated 5 out of 5 by Darth76 Best hotel in Denver
Perfect for business or pleasure.
December 6, 2014
Rated 2 out of 5 by beardown27 Dirty Bathroom
I have stayed at this hotel frequently on business travel, and overall think it is fine. However, the last two times the bathroom has been dirty. The first time, it was more subtle, but last time, the tub was filthy. Hair all over, grime--it was disgusting. In the morning I called and the staff did come up and clean it, but I was running late because of the delay. I like the hotel, and hope to try it again, but the staff needs to do a better job off cleaning the bathrooms.
November 10, 2014
Rated 5 out of 5 by Davy26 This hotel has great features
Enjoyed our stay at this Sheraton Hotel. Staff was friendly, room was comfortable and clean. Would gladly return.
November 3, 2014
Rated 5 out of 5 by Sher15 Sisters Weekend
Spent the weekend at the Sheraton in Denver Tech and had a wonderful experience. The room was clean and updated and the view was fantastic. We also enjoyed the delicious breakfast buffet. From our check in and check out to the housekeeping and restaurant staff, everyone was so friendly. They created a welcoming environment and I would recommend this location to everyone. We will enjoy another stay at this Sheraton.
October 27, 2014
Rated 5 out of 5 by DwightLosAngeles A Must Stay when in Denver DTC Area
The Sheraton Tech Center is a wonderful home away from home. The front desk is always delightful in recognition of my SPG Status and I always receive the best room available. The rooms and lovely an the views of the Rocky's to downtown Denver and stunning. The hotel offers a gym with all the right equipment and the bar offers fabulous wine offerings and delightful food. The complimentary bfast for Platinum Members on the Club Level is an added treat before a busy day. Also the ease of location and free parking makes this a win win hotel.
October 20, 2014
Rated 4 out of 5 by SteamboatBound Great Place Great Rate
I was in Denver for a conference and my kid's soccer game. Location was perfect and the rate was reasonable. I love the bed and pillows. Slept great!
October 20, 2014
Rated 4 out of 5 by LegalShieldForever Very Relaxing Hotel
This was a very relaxing stay. The beautiful views and the fireplace in the lobby was comfortable. The people were really friendly.
October 8, 2014
Rated 4 out of 5 by Robbie52 Nice property in a convenient location
This is very much a Level 3 or 3.5 property. Old, but fairly well maintained with a good staff. Decent wi-fi and a slightly sub-par Club Lounge. Why? No BF meat, just your typical scrambled eggs. And unless I missed something, there were no breakfast breads, bagels, muffins. And management actually placed a sign on the cooler asking guests to limit themselves to"One bottle of water, please." It made me feel like I was staying in a budget property.
And while the lounge had some veggies and cheese for "Social hour," there was not a cracker or piece of bread in the house! Huh? Cheese SANS crackers. Come on you guys!
OK, so other than the CLub Lounge, for an older property this gets the gob done. Comfortable rooms, responsive staff to the one lamp that needed repair, great water temperature, and otherwise a very nice property. The in room TV could stand an upgrade as there was no onscreen menu for channel listings, no “Stay Connect” App, nor was their a paper guide. That aside, I would recommend.
October 7, 2014
Rated 5 out of 5 by lew8 Great Experience!
This is a lovely place to stay for work.
Hotel - It's not the newest Sheraton, so prepare for that and you won't be disappointed.
Location - Fantastic for the Tech Center, and it has a parking lot with no fee
Front Desk Staff - Consistently friendly
Food - Reliable and an accommodating chef (he knows how not to overcook fish)
Restaurant Staff - Exceptional! They have a friendly group. I can't say enough great things about Todd - he takes care of me several nights a week, could easily work at any restaurant in town, and makes eating at the restaurant a great experience.
October 6, 2014
Rated 5 out of 5 by Brad14 Employees going over and above the call of duty!
I would like to give kudos to Iryna the food and beverage manager for helping me out of a not so good situation. I contacted the Sheraton Denver Tech Center Hotel because my wife was staying the night, and we were separated because of business on our anniversary. I really wanted to try to do something special for my wife at the last minute. when I called the hotel I got hooked up with Iryna, the food and beverage manager. Irina did me a huge favor bye placing flowers and champagne, and actually did up a hand written and decorated card to my wife from me! Thank you Iryna for going over and above, it made our anniversary more special under the circumstances and I truly appreciated your efforts and follow throw! According to my wife the rest of the staff were very friendly and attentively as well. I would have re-warded five stars but my wife had made the reservations for two beds because there were two people staying but they give her a single bed instead. She did not realize it till she arrived at her room and she did not really wont to go back down to the front desk. I'm sure though, they would have moved her if she would have let them know it was wrong.
September 24, 2014
Rated 2 out of 5 by Dienadl Not worthy of Starwood Brand
BEFORE WRITING THIS REVIEW I GAVE BOTH THE RESTAURANT AND FRONT DESK A CHANCE TO CORRECT THE SITUATION AND THEY DID NOTHING! Well, the waitress refunded me for a wilted salad I sent back and they did not replace - they should do this.
Each time I stayed here I was given a room on the freeway - as a Starwood Platinum upgrade. Extremely loud - I felt each time as if I had to fight to get them to treat me well. Restaurant is horrible. Lousy service at breakfast made me late for my meeting. Lunch and dinner looked as if an 8 year-old child made them with leftovers found in the kitchen. My salad was wilted and disgusting - not worth eating or staying here again, unless you have low standards, are starving, or have no other options.
September 17, 2014
Rated 5 out of 5 by Jeff1552 Very comfortable
Staff met our needs with smiles and positive attitudes.
September 15, 2014
Rated 2 out of 5 by BruceR45 Dark and small
Booking an SPG property we expect certain standards. The room was dark and poorly lit. The bathroom was barely large enough for one person at a time...door swing blocks toilet and vanity. Bathroom too poorly lit to be functional.
September 10, 2014
Rated 4 out of 5 by westsloper We enjoyed our stay, would come again
We checked in late with great assistance and had a comfortable stay. We felt the room door let noise from the hall into the room excessively. We would come again and recommend to anybody.
September 8, 2014
Rated 4 out of 5 by drdadio Closet size bathrooms
Although rooms are well appointed and large the bathrooms are powder room sized. This is definitely a business traveler hotel and would not be good for families, and not ideal for couples.
August 31, 2014
Rated 4 out of 5 by TravelerJC Clean, Simple, Friendly Staff
My stay at the Sheraton Denver Tech Center was completely enjoyable. Upon arrival and throughout the stay, the staff was warm and accommodating. The rooms are nice, and the beds are comfortable.
August 29, 2014
Rated 5 out of 5 by Trebor The hotel has friendly staff
The person working the front desk when I checked greeted me promptly and automatically upgraded my room
August 26, 2014
Rated 3 out of 5 by COLyn A Bit Disappointed
I've stayed in this particular location before and really enjoyed it. The front desk and room service staff was professional and helpful, as usual; however, the facilities were not as clean or well kept as they had been. Our first room smelled as if someone had been smoking in it. Our second room was satisfactory, but was never cleaned during our stay. We requested clean towels and even left for an extended period in order to possibly give housekeeping more time to get to our room the next day. We came back to our room as it was when we left. Not wanting the aggravation of having to leave the room so someone could clean it, we decided not to report it again. I will most likely not stay at this property again.
August 26, 2014
Rated 4 out of 5 by Alicia72 Great Staff
The rooms are always clean, quiet, and comfortable. Front desk staff is always friendly and helpful. Blake in the Club Room is fantastic! He is one of the reasons I continue to stay at this hotel!
August 25, 2014
Rated 5 out of 5 by Frank112 Really comfortable
Our room provided a very relaxed feel. Bright and roomy and well decorated in a classic style. Staff was friendly and the location is convenient to local highways and Denver light rail
August 24, 2014