Rated 5 out of 5 by Brad14 Employees going over and above the call of duty!
I would like to give kudos to Iryna the food and beverage manager for helping me out of a not so good situation. I contacted the Sheraton Denver Tech Center Hotel because my wife was staying the night, and we were separated because of business on our anniversary. I really wanted to try to do something special for my wife at the last minute. when I called the hotel I got hooked up with Iryna, the food and beverage manager. Irina did me a huge favor bye placing flowers and champagne, and actually did up a hand written and decorated card to my wife from me! Thank you Iryna for going over and above, it made our anniversary more special under the circumstances and I truly appreciated your efforts and follow throw! According to my wife the rest of the staff were very friendly and attentively as well. I would have re-warded five stars but my wife had made the reservations for two beds because there were two people staying but they give her a single bed instead. She did not realize it till she arrived at her room and she did not really wont to go back down to the front desk. I'm sure though, they would have moved her if she would have let them know it was wrong.
September 24, 2014
Rated 2 out of 5 by Dienadl Not worthy of Starwood Brand
BEFORE WRITING THIS REVIEW I GAVE BOTH THE RESTAURANT AND FRONT DESK A CHANCE TO CORRECT THE SITUATION AND THEY DID NOTHING! Well, the waitress refunded me for a wilted salad I sent back and they did not replace - they should do this.
Each time I stayed here I was given a room on the freeway - as a Starwood Platinum upgrade. Extremely loud - I felt each time as if I had to fight to get them to treat me well. Restaurant is horrible. Lousy service at breakfast made me late for my meeting. Lunch and dinner looked as if an 8 year-old child made them with leftovers found in the kitchen. My salad was wilted and disgusting - not worth eating or staying here again, unless you have low standards, are starving, or have no other options.
September 17, 2014
Rated 5 out of 5 by Jeff1552 Very comfortable
Staff met our needs with smiles and positive attitudes.
September 15, 2014
Rated 2 out of 5 by BruceR45 Dark and small
Booking an SPG property we expect certain standards. The room was dark and poorly lit. The bathroom was barely large enough for one person at a time...door swing blocks toilet and vanity. Bathroom too poorly lit to be functional.
September 10, 2014
Rated 4 out of 5 by westsloper We enjoyed our stay, would come again
We checked in late with great assistance and had a comfortable stay. We felt the room door let noise from the hall into the room excessively. We would come again and recommend to anybody.
September 8, 2014
Rated 4 out of 5 by drdadio Closet size bathrooms
Although rooms are well appointed and large the bathrooms are powder room sized. This is definitely a business traveler hotel and would not be good for families, and not ideal for couples.
August 31, 2014
Rated 4 out of 5 by TravelerJC Clean, Simple, Friendly Staff
My stay at the Sheraton Denver Tech Center was completely enjoyable. Upon arrival and throughout the stay, the staff was warm and accommodating. The rooms are nice, and the beds are comfortable.
August 29, 2014
Rated 5 out of 5 by Trebor The hotel has friendly staff
The person working the front desk when I checked greeted me promptly and automatically upgraded my room
August 26, 2014
Rated 3 out of 5 by COLyn A Bit Disappointed
I've stayed in this particular location before and really enjoyed it. The front desk and room service staff was professional and helpful, as usual; however, the facilities were not as clean or well kept as they had been. Our first room smelled as if someone had been smoking in it. Our second room was satisfactory, but was never cleaned during our stay. We requested clean towels and even left for an extended period in order to possibly give housekeeping more time to get to our room the next day. We came back to our room as it was when we left. Not wanting the aggravation of having to leave the room so someone could clean it, we decided not to report it again. I will most likely not stay at this property again.
August 26, 2014
Rated 4 out of 5 by Alicia72 Great Staff
The rooms are always clean, quiet, and comfortable. Front desk staff is always friendly and helpful. Blake in the Club Room is fantastic! He is one of the reasons I continue to stay at this hotel!
August 25, 2014
Rated 5 out of 5 by Frank112 Really comfortable
Our room provided a very relaxed feel. Bright and roomy and well decorated in a classic style. Staff was friendly and the location is convenient to local highways and Denver light rail
August 24, 2014
Rated 1 out of 5 by Stella52 The worst possible stay ever
You registered my boss under the incorrect name and the other guy showed up at the door at 9pm. His room was $113.00 and you charged us $250. He had to spend 1 hour at the front desk to straighten this out. Also my Credit card has a total of $597.50 and his has $141.25, so that is a total of $738.75 for one NIGHT! I sure hope this gets straightened out.
August 22, 2014
Rated 4 out of 5 by Bill2244 Great except the bathroom
The room was great. The bathroom was extremely small and crowded. I felt cramped in there . The toilet paper was behind the toilet and hard to reach.
I did not know there would be a charge for the wifi connection.
August 15, 2014
Rated 5 out of 5 by patty56 Customer Service is outstanding
Upon arrival, I realized that I had booked the wrong hotel - the person at the front desk offered to drive me to the hotel where I was booked, which was just down the road. I had prepaid for that hotel, so had to stay there that night, but the next day, I booked at the Sheraton. The staff welcomed me back and gave me a lovely room. Could not have been nicer.
August 11, 2014
Rated 5 out of 5 by ButchP Great Stay
Had a great overall experience, breakfast buffet could use some work. Layout and access to food options was not the most efficient.
August 5, 2014
Rated 4 out of 5 by ChasBall Reasonable Stay, But ...
I frequently stay at the Sheraton Denver Tech Center and generally have a great stay. Most went well, but when I ran out of deodorant the desk staff were standoffish and told me to buy it at the lobby shop. Not really an issue, but Sheraton has always had complimentary deodorant and the lobby shop only had anti-perspirent to which I am allergic. It was more the attitude, but I was surprised since it has always been available in the past, so a bit disappointing.
August 1, 2014
Rated 4 out of 5 by Johnnyonthespot Solid staff and service at this hotel
This hotel has solid staff and excellent customer service. Location is good and hotel is reasonably priced.
Room service staff are solid as well, but food quality is mediocre.
July 31, 2014
Rated 4 out of 5 by jwdphoenix In Room Coffee
I've been staying at this hotel at least a dozen to 18 times in the last 9 months and you guys can't seem to manage the in-room coffee very well. The size of the coffee pods are WAY too big for the coffee maker and water spills everywhere. And, when I mention it to the staff they look at me like I was speaking a dead language. How hard is this problem to solve? Either get different coffee makers or get coffee pods that actually fit. And, please don't be stingy with the creamers. . .there's nothing worse than a bad cup of coffee at 5:30 in the morning without the ability to even go downstairs and buy one because the cafe is not open then. I really like this hotel but the little things like this really perplex me.
July 31, 2014
Rated 1 out of 5 by sdb479 Nice hotel BUT...!
They cancelled my 3 night reservation (no return) when I did not arrive the first night. I arrived late and came to visit my sister in law in the ICU ward at the hospital spending the 1st night at my brothers house. I arrived for the 2nd night at the hotel and with the reservation now cancelled...they booked me again...charging me again. Nice night - ended up only staying the one night. Contacted hotel one week later to straighten it out (said they would - spoke to female named Sxxxx) - still not right a month later. So - Hotel has charged me for 4 nights and I stayed one. UNBELIEVABLE! How much more time can be wasted before I give up seems to be the game here. Bad customer service and no obvious email recourse. End up calling and getting 15 different people with no paper trial to help fix this. I am very frustrated and disappointed.
July 27, 2014
Rated 2 out of 5 by Puppiepaws Makes me sad.
We have been using the DTC for several years now and have always been happy with our stay and the club level lounge was always nice. This time, we had to wait just over and hour for the room to be ready and then we were put in a room that was already occupied, The club lounge has started charging for beer and wine. In the morning I had to ask for some hot coco and it no longer has a microwave in the club lounge. The appetizers were just okay; and the service was just okay. They also removed the hot tub. I find it sad to see the service and quality of the hotel go down.
July 21, 2014
Rated 1 out of 5 by RiseUP This hotel seriously missed the mark
I reserved a room on club level/ king size bed/complimentary breakfast/internet access and I prefer away from the elevators. I made my reservation two weeks in advance. When I arrived, I was given a room on the 2nd floor across from the vending/ice machine AND washers and dryers. It had two double beds, a bathroom so small the door barely cleared the commode and the towels smelled like fried chicken oil - old fried chicken oil. I showed them my room reservation but they could not 'fix' what had happened because they were sold out. I did receive a bag of snacks in recognition of my SPG membership. I declined. I will never stay at this Sheraton again. I will not recommend it although my company has a discount agreement with them.
July 18, 2014
Rated 3 out of 5 by Kinrob kinrob2
I stay at the Sheraton DTC frequently, and it is fine. The staff is friendly. and the Club level free breakfast is a nice benefit. The carpet in my room was slightly stained, and housekeeping should have addressed that before the room was released to a guest. The shuttle service is quite useful although I wish the front desk would go back to reserving times for its use. Such things are useful for a business traveler such as myself. The room service food could use some improvements.
July 18, 2014
Rated 3 out of 5 by DanK518 429 - Sheraton Hi-Tech
They were unable to get me into club level which was a non-issue. But as soon as I stepped into my room, it had the stale odor of old cigarettes.
July 18, 2014
Rated 3 out of 5 by Bart Rooms need improvement-Staff is excellent
Rooms need improvement...
-Pee stains on roll out sofa bed
-No linens for roll out sofa
-Main bed is too close to restroom
- Lights were not synced with any switches
-Cracked glass table
-No mini fridge in suite???\
- Poor wifi signal
The Staff is excellent and it starts with Blake and Emily.
July 16, 2014
Rated 5 out of 5 by MelStew Good hotel
Great front desk staff. The club lounge is a wonderful feature. Very clean.
July 15, 2014
Rated 3 out of 5 by Bannanas001 Need New Beds
The bed in this room (827) was probably the worst bed I've slept in at any Sheraton hotels. I would recommend a replacement asap.
July 14, 2014
Rated 5 out of 5 by Mark20122012 Great room, food and drink
Don't miss meeting Todd in the bar/restaurant. He's the most personable, responsive and professional server I've met on the road in a very long time! The bar had a great beer selection, everyone in my group found something to their liking on the dinner menu, our rooms were large, well-appointed, comfortable, the right temperature, and spotless clean. I will definitely be back!
July 13, 2014
Rated 4 out of 5 by MarkHouston Comfortable place to stay
Stayed here for two nights and found it to be a comfortable and friendly place to stay. The room was nice, bed was nice, and every one fo the staff that I came into contact with was very helpful and friendly to me. This made it a nice place to stay.
I found the hotel restaurant to have great service and food, but empty of customers. There must be competing restaurants around but I didn't feel a need to search since I was satisfied with the hotel restaurant.
July 11, 2014
Rated 1 out of 5 by Ardito Experience
The bar staff and food was very good. The maid service was awful. My coffee was never replenished, had to beg for towels and shuttle service was unsatisfactory. Many times I was given wrong information at main desk.
July 11, 2014
Rated 4 out of 5 by scks Needs more housekeeping staff
The hotel is clean, the room is comfortable. They need more housekeeping staff. Three out of four days no bath towels as they "ran out" and had to call the front desk later in the day for them. Have to ask for your room to be made up early, otherwise it's not done until after 2:00.
July 9, 2014