Rated 3.8 out of 5 by 206
Rated 4 out of 5 by Alicia72 Great Staff
The rooms are always clean, quiet, and comfortable. Front desk staff is always friendly and helpful. Blake in the Club Room is fantastic! He is one of the reasons I continue to stay at this hotel!
August 25, 2014
Rated 5 out of 5 by Frank112 Really comfortable
Our room provided a very relaxed feel. Bright and roomy and well decorated in a classic style. Staff was friendly and the location is convenient to local highways and Denver light rail
August 24, 2014
Rated 1 out of 5 by Stella52 The worst possible stay ever
You registered my boss under the incorrect name and the other guy showed up at the door at 9pm. His room was $113.00 and you charged us $250. He had to spend 1 hour at the front desk to straighten this out. Also my Credit card has a total of $597.50 and his has $141.25, so that is a total of $738.75 for one NIGHT! I sure hope this gets straightened out.
August 22, 2014
Rated 4 out of 5 by Bill2244 Great except the bathroom
The room was great. The bathroom was extremely small and crowded. I felt cramped in there . The toilet paper was behind the toilet and hard to reach.
I did not know there would be a charge for the wifi connection.
August 15, 2014
Rated 5 out of 5 by patty56 Customer Service is outstanding
Upon arrival, I realized that I had booked the wrong hotel - the person at the front desk offered to drive me to the hotel where I was booked, which was just down the road. I had prepaid for that hotel, so had to stay there that night, but the next day, I booked at the Sheraton. The staff welcomed me back and gave me a lovely room. Could not have been nicer.
August 11, 2014
Rated 4 out of 5 by jwdphoenix In Room Coffee
I've been staying at this hotel at least a dozen to 18 times in the last 9 months and you guys can't seem to manage the in-room coffee very well. The size of the coffee pods are WAY too big for the coffee maker and water spills everywhere. And, when I mention it to the staff they look at me like I was speaking a dead language. How hard is this problem to solve? Either get different coffee makers or get coffee pods that actually fit. And, please don't be stingy with the creamers. . .there's nothing worse than a bad cup of coffee at 5:30 in the morning without the ability to even go downstairs and buy one because the cafe is not open then. I really like this hotel but the little things like this really perplex me.
July 31, 2014
Rated 5 out of 5 by ButchP Great Stay
Had a great overall experience, breakfast buffet could use some work. Layout and access to food options was not the most efficient.
August 5, 2014