Rated 5 out of 5 by Brad14 Employees going over and above the call of duty!
I would like to give kudos to Iryna the food and beverage manager for helping me out of a not so good situation. I contacted the Sheraton Denver Tech Center Hotel because my wife was staying the night, and we were separated because of business on our anniversary. I really wanted to try to do something special for my wife at the last minute. when I called the hotel I got hooked up with Iryna, the food and beverage manager. Irina did me a huge favor bye placing flowers and champagne, and actually did up a hand written and decorated card to my wife from me! Thank you Iryna for going over and above, it made our anniversary more special under the circumstances and I truly appreciated your efforts and follow throw! According to my wife the rest of the staff were very friendly and attentively as well. I would have re-warded five stars but my wife had made the reservations for two beds because there were two people staying but they give her a single bed instead. She did not realize it till she arrived at her room and she did not really wont to go back down to the front desk. I'm sure though, they would have moved her if she would have let them know it was wrong.
September 24, 2014
Rated 2 out of 5 by Dienadl Not worthy of Starwood Brand
BEFORE WRITING THIS REVIEW I GAVE BOTH THE RESTAURANT AND FRONT DESK A CHANCE TO CORRECT THE SITUATION AND THEY DID NOTHING! Well, the waitress refunded me for a wilted salad I sent back and they did not replace - they should do this.
Each time I stayed here I was given a room on the freeway - as a Starwood Platinum upgrade. Extremely loud - I felt each time as if I had to fight to get them to treat me well. Restaurant is horrible. Lousy service at breakfast made me late for my meeting. Lunch and dinner looked as if an 8 year-old child made them with leftovers found in the kitchen. My salad was wilted and disgusting - not worth eating or staying here again, unless you have low standards, are starving, or have no other options.
September 17, 2014
Rated 5 out of 5 by Jeff1552 Very comfortable
Staff met our needs with smiles and positive attitudes.
September 15, 2014
Rated 1 out of 5 by Stella52 The worst possible stay ever
You registered my boss under the incorrect name and the other guy showed up at the door at 9pm. His room was $113.00 and you charged us $250. He had to spend 1 hour at the front desk to straighten this out. Also my Credit card has a total of $597.50 and his has $141.25, so that is a total of $738.75 for one NIGHT! I sure hope this gets straightened out.
August 22, 2014
Rated 2 out of 5 by BruceR45 Dark and small
Booking an SPG property we expect certain standards. The room was dark and poorly lit. The bathroom was barely large enough for one person at a time...door swing blocks toilet and vanity. Bathroom too poorly lit to be functional.
September 10, 2014
Rated 4 out of 5 by westsloper We enjoyed our stay, would come again
We checked in late with great assistance and had a comfortable stay. We felt the room door let noise from the hall into the room excessively. We would come again and recommend to anybody.
September 8, 2014
Rated 3 out of 5 by COLyn A Bit Disappointed
I've stayed in this particular location before and really enjoyed it. The front desk and room service staff was professional and helpful, as usual; however, the facilities were not as clean or well kept as they had been. Our first room smelled as if someone had been smoking in it. Our second room was satisfactory, but was never cleaned during our stay. We requested clean towels and even left for an extended period in order to possibly give housekeeping more time to get to our room the next day. We came back to our room as it was when we left. Not wanting the aggravation of having to leave the room so someone could clean it, we decided not to report it again. I will most likely not stay at this property again.
August 26, 2014
Rated 1 out of 5 by MCL60 Tired old hotel and Emplyees who really don't care
It took me three rooms to find one I could actually sleep in and the best of the three was right against the freeway with Noise all night. The other rooms smelled moldy and gave me a headache. I am Lifetime Platinum and staff could have cared less. The first room was on a mid level floor and smelled like old mold. The second room I was give was on the second floor next to the washing machines that overlooked the lobby roof and also smelled like mold. I was then given a room up against the freeway (also on a very low floor) that did not smell as bad. When I checked out and told the reception agent the story she could have cared less. I will not be back.
September 18, 2013