Rated 3 out of 5 by Travel365 Be Advised
Woke up Monday morning (6/6) to find out the lobby and lobby bar/restaurant is now undergoing remodeling construction and blocked off. This will be ongoing for 4-6 weeks. No prior notification was given to guests, even those of that had been there days/weeks prior. Many employees did not even know.
A makeshift bar has been setup in a big room with tables but not a lot of thought seems to have gone into the operations of it. You would think they would let people know about these things when they impact your stay so much, especially those that stay almost every week.
June 9, 2016
Rated 4 out of 5 by wrxmarcus Great Staff. Room needs sound-proofing
Overall, it was an excellent stay. I have not been to a Sheraton for some time. The staff was very friendly and accommodating. Robert, Andrea, and John were helpful at the front desk. Jerry jumped right up to help when I need something. Michael at Starbucks/food management was extremely friendly. Carrie at the bar was extremely helpful with local information.
If I could make any suggestions, I was surprised at how much I could hear in the adjoining rooms and in the hallway. My room was 718; I could see light from the hallway between the door and the door frame. I could hear the ice maker and people throughout the evening and morning. It did not affect my level of comfort greatly.
May 31, 2016
Rated 1 out of 5 by Spgrook Rooms need updating
The water in the shower was either scalding hot, or ice cold. Also the room heating unit is very outdated and really dries out the air, I had to sleep with it off every night to keep from being severely dehydrated in the morning.
May 5, 2016
Rated 1 out of 5 by cd1515 Subpar
decent room but the TV didn't work. Picture kept going in and out, set kept turning itself on and off. Told hotel staff on Day 1, they said it was "a problem with the satellite." Then they sent up a technician who said they have cable, not satellite.
He said he'd "have to call the company," whatever that means. Never heard from him again.
Also no hot water in shower. They sent up a different technician who said this is an ongoing problem.
Would've been good to know that before I booked-----no TV and no hot water.
January 25, 2016
Rated 5 out of 5 by Rag24 Very Good Hotel
The hotel facilities are excellent. Breakfast needs improvement.
January 25, 2016
Rated 5 out of 5 by Tina2015 Weekend to Remember!
This experience was awesome! We were in town for the State Football championship game. When we mentioned that to the staff, they were so encouraging and excited for us. It was like staying with family. Alysa at the front desk quickly arranged a bucket of snacks and cold drinks for us to take to the game. We won the game and we scored big with the hotel stay. We will never forget how kind and thoughtful the staff was to our son and family. It was a weekend to remember. Thank you Alysa and other staffers.
December 6, 2015
Rated 5 out of 5 by Sammie64 Our experience was amazing
The people who greeted us at the front desk treated us like family from the time we walked into the foyer. When we arrived in the room the view of Denver was outstanding. There was a huge window that started at the floor and curved around to the ceiling. It was so beautiful to gaze out at the evening lights. The food we ate was wonderful and the people in the restaurant again treated us like family. We are definitely going to recommend this to our friends and family.
November 8, 2015
Rated 4 out of 5 by 2002plat Staff was excellent
The front desk and club lounge staff was excellent - I am sad that I do not remember the name of the front desk agent that checked us in ... she was awesome!!
the club lounge staff was very nice as well - lounge food was OK.
The rooms were older but still in OK shape, but the staff made the stay memorable
November 5, 2015