Rated 3 out of 5 by valkinan Rooms are fine, but dont expect anything else
The rooms were small, the door nearly hitting the toilet bowl type small. Beds were ok, but showed serious signs of age after squeaking with every movement. The worse issue however is the hotels inability to run a food service. Wait staff are rude and slow. On 3 separate occasions we waiting for over an 1/2 hour just to order food or drink from a bartender who was having to work as waiter and bus service for a bar full of patrons at 7pm at night. While it served the needs of a room for the night, I would suggest not EVER using this hotel for an event that requires actual service from the hotel as they were very rude on several occasions to our guests when they brought in food instead of waiting for the crappy food service we were getting.
September 30, 2013
Rated 3 out of 5 by CaboKrystal11 Wedding Reception
I would NOT recommend the Sheraton DTC for any type of event. Not only were they late setting the room up for our reception, but with 3 hours left in our event ALL of the wait staff disappeared. They also lost the room reservations for the parents of the bride. We had a block of rooms that we booked for the wedding and that was all screwed up. This hotel is definitley not worth what we paid.
September 25, 2013
Rated 1 out of 5 by MCL60 Tired old hotel and Emplyees who really don't care
It took me three rooms to find one I could actually sleep in and the best of the three was right against the freeway with Noise all night. The other rooms smelled moldy and gave me a headache. I am Lifetime Platinum and staff could have cared less. The first room was on a mid level floor and smelled like old mold. The second room I was give was on the second floor next to the washing machines that overlooked the lobby roof and also smelled like mold. I was then given a room up against the freeway (also on a very low floor) that did not smell as bad. When I checked out and told the reception agent the story she could have cared less. I will not be back.
September 18, 2013
Rated 5 out of 5 by opircam Wonderful Difference
We stayed at this hotel a few years ago and were not at all happy, with mostly everything. Rooms have been refurbished and perhaps some staff have been changed because now it was a great experience, from the friendly desk clerk when we arrived to the friendly desk clerk when we departed and everything in between. Very highly recommended.
September 16, 2013
Rated 5 out of 5 by iheartsheraton BEST SHERATON YET!
This hotel is so well-decorated and kept immaculately clean! I love Sheratons and have stayed at many, but this is by far my favorite. The staff are incredible as well.
September 6, 2013
Rated 3 out of 5 by MGB1 August 2013
Rates seem to be going up but the breakfast tickets that used to be provided for being an SPG member are no more.
August 30, 2013
Rated 5 out of 5 by lkp2222 only 1 set of elevators
the hotel was great! my only disappointment was because there was very little parking near the front of the hotel, and that is where the only set of elevators was located. this meant that we had to park in the back and drag all our luggage through the hotel, in order to take the elevator up to our room.
August 18, 2013
Rated 4 out of 5 by Joey1359782 Cable Channels
You need to increase the number of channels and also include GOLF CHANNEL, especially when you're helping host a tournement.
August 18, 2013
Rated 5 out of 5 by Bunnyrabbit Awesome Staff
We're in town for a longish stay, 9 nights, and the staff has been just tremendous. Super friendly, warm and knowledgeable. The room is comfortable - nice views from the large windows. Club Floor Lounge ROCKS. My only complaint: very limited drawer space in the rooms! The furniture is not practical in terms of storage. But other than that, really great hotel and wonderful staff.
August 13, 2013
Rated 2 out of 5 by FB1158 Red Eyes in the morning!
I have been a SPG member for many years and have stayed in many Starwood hotels over the years. I am in the Denver Tech Center on a regular basis for business and was looking forward to staying in a Starwood hotel.
Unfortunately my room was located across the corridor from the vending/ ice machine vestibule. The ice machine was a constant source of noise all night long. Consequently, I kept the TV on all night to drown out the noise.
I hope that Starwood would take a closer look at this nuisance as it is an easy fix.
I hope that management considers mitigating this STC issues.
I will consider giving this Starwood hotel because I did notice how hard the ladies in housekeeping were working to keep the rooms clean. They did a great job on my room for sure.
August 5, 2013
Rated 3 out of 5 by havebusinesswilltravel Not great, Not terrible. Decent place in a pinch
We stayed at this location while we were traveling down to Colorado Springs (no spg there) and so it was fine for what we needed. They would not work with me on a room upgrade at all, and seemed like they were less than concerned with the needs of my family. Aside from that the room was fine, a little small, but fine and the beds of course were comfortable. This would be a good place to stay no family.
July 29, 2013
Rated 3 out of 5 by Ev2013 a bit disappointed
Bathroom was tiny. Parking is difficult. The room was nice and clean. No issue with the room other than the bathroom.
July 21, 2013
Rated 1 out of 5 by Littlehunter63 Guest stay
The room was priced to high for the lack of amenities, you are charged for wifi if you want to use the internet, the pool is small, and there was no spa as stated. The fitness room is inadequate. The pool had a bad odor
July 15, 2013
Rated 3 out of 5 by Niki00 I always stay at sheraton hotels when I travel. This did not meet my expectations.
The staff here was great. Very nice/friendly. Room was decent. There were a few things about my stay i did get irritated about. The bathroom door in our hotel room wouldn't close unless you slammed it hard. The sink in the bathroom made this loud gargling noise ALL night. Then the power went down for awhile and elevators were down. Glad I was on the 3rd floor. I felt bad for the people that had to walk 10 floors to their rooms. And the main thing that annoyed me.... There was a convention of some sort... And it was a bunch of women at the hotel. Partying at the bar. Slamming doors all night/morning. I'm also a women. I was there with my boyfriend and parents. We all got highly annoyed and wish they would've advised us of that so we could of booked a different hotel.
July 14, 2013
Rated 5 out of 5 by Schmooze Great value for nice stay.
Nice place. Second year staying there. Only negative- pool was too warm. Other than that, great.
July 7, 2013
Rated 5 out of 5 by cowboylolo friendly staff
Took care of us with great courtesy and friendliness.
June 26, 2013
Rated 5 out of 5 by sharp2013 club floor
We chose this hotel based upon our last stay and the good club floor lounge experience. I believe this is the first time we had been denied access to the club floor. Other than that the stay was good.
June 18, 2013
Rated 5 out of 5 by Boomer2013 Sheraton DTC continues to impress
This property continues to get better with every stay! Well done as usual!
June 17, 2013
Rated 2 out of 5 by Wino2013 Not a good experience
Rude staff at check-in, no food service after 11pm, and an odd sulphur aroma in the lobby that made me question my choice in hotel. This was really an unpleasant experience for a late arriving traveler.
June 13, 2013
Rated 2 out of 5 by Smote This hotel was not worth 7000 SPG points.
The entry was under construction.
The hotel was very dark and unwelcoming.
I was on the Club floor, which had a stench (I think from the cleaning liquid) that was awful. I could hear the ice machine the whole night and could not get the air conditioner to work properly.
June 12, 2013
Rated 2 out of 5 by MikeL Bathrooms need to be better and room needs to be updated
My room had no available outlets, a bathroom that I could barely fit in and a clogged shower drain. Paying $179 for the night was definitely not worth the experience I had with this room. If the hotel is going to be part of the Denver Tech Center, it should accommodate the type of guest that would frequent that area and that would simply include some additional outlets. Oh.. and the desk chair was not even an office chair, just a simple restaurant chair.
June 12, 2013
Rated 5 out of 5 by JohnT Outstanding value
We got an excellent rate for an outstanding room - best value I've had in a hotel stay in years. The staff were very courteous, knowledgeable, and helpful.
June 10, 2013
Rated 3 out of 5 by Roadie5 Unhappy
I was shocked to find out that your hotel does nor serve complimentary breakfast as other hotels and that i was charge for internet.it was not explained to me at check-in.i found out that they don't have a microwave or mini-fridge in your room.i asked for one to be brought up and i was told,that it would be brought up and i did not hear about it.Then on my bill, i was charged me for telephone tax and i did not even use the telephone. im really disappointed.
May 30, 2013
Rated 4 out of 5 by JerFox Great hotel save bathroom size
The hotel was wonderful in all ways except the size of the bathroom was incredibly small. Had the bathroom been larger (so one could move), 5 stars would have been given.
May 20, 2013
Rated 5 out of 5 by Diddie GREAT NIGHT!!
We were just staying for one night for a conference, but the second we walked in the door we were met with smiling faces and a willingness to please.
The desk made arrangements for my wife to get to the convention 4 miles away so I would not have to get up, and were very helpful in directions to where we were meeting for dinner.
The afternoon club experience was tasty and the lady there was very attentive. We had breakfast together at the club and it was very tasty and the view was really nice.
Our entire stay was relaxing and the staff was genuinely happy the whole time.
Kudos to the Sheraton and Starwood.
May 18, 2013
Rated 2 out of 5 by NotImpressed This place is convenient to DTC
I stay at motels with better customer service.
May 17, 2013
Rated 5 out of 5 by Rayjay Attitude
We've stayed in this hotel many times. This is the first time since a major rate increase that I was a little unhappy about.
The service and amenities have always been good but this time I noticed a distinct improvement. Beginning with check in with Rusty, the girls in the 10th floor Club lounge, Katy, Zelica, Phoenix, Jaime, and every other employee we encountered, we found employees striving to provide the best possible customer service. We enjoyed our stay here and will return to this hotel whenever we are in the Denver area.
May 14, 2013
Rated 4 out of 5 by Deb78 Great Location
Accommodations are good and centrally located.
May 14, 2013
Rated 5 out of 5 by MrJD Great customer service
I had one of the best hotel experiences while staying at the Sheraton. I was greeted at the front desk by a very polite young man I believed named Phil. He was very accommodating when I called down for extra linens for the pull out bed. They arrived very quickly to the room. I also asked a man at the front desk named Blake if we could get different pillows that weren't down. He assured us that they would be delivered to the room immediately, and they were. I also had the pleasure to run into him again, and had a great conversation with him. He made us feel extremely welcome, and we assured him that we will definitely come back to this hotel again because of the great customer service. I hope this review reaches the staff, and they know they made our vacation something special.
May 14, 2013
Rated 5 out of 5 by Marilyn Incredible staff and service
I have been staying in this Sheraton on weekends since February. The staff has been fantastic and become like family.
Phil and Blake always there to help with luggage, Rusty, Rebecca, Miranda and more personable and helpful. Emma in the club lounge is terrific as is Phoenix. Michelle and Zeliga beautiful wonderful both at Bar and Room Service respectively. They all made what could have been a difficult time, a joy!
May 8, 2013