Rated 1 out of 5 by cd1515 Subpar
decent room but the TV didn't work. Picture kept going in and out, set kept turning itself on and off. Told hotel staff on Day 1, they said it was "a problem with the satellite." Then they sent up a technician who said they have cable, not satellite.
He said he'd "have to call the company," whatever that means. Never heard from him again.
Also no hot water in shower. They sent up a different technician who said this is an ongoing problem.
Would've been good to know that before I booked-----no TV and no hot water.
January 25, 2016
Rated 5 out of 5 by Rag24 Very Good Hotel
The hotel facilities are excellent. Breakfast needs improvement.
January 25, 2016
Rated 5 out of 5 by Tina2015 Weekend to Remember!
This experience was awesome! We were in town for the State Football championship game. When we mentioned that to the staff, they were so encouraging and excited for us. It was like staying with family. Alysa at the front desk quickly arranged a bucket of snacks and cold drinks for us to take to the game. We won the game and we scored big with the hotel stay. We will never forget how kind and thoughtful the staff was to our son and family. It was a weekend to remember. Thank you Alysa and other staffers.
December 6, 2015
Rated 5 out of 5 by Sammie64 Our experience was amazing
The people who greeted us at the front desk treated us like family from the time we walked into the foyer. When we arrived in the room the view of Denver was outstanding. There was a huge window that started at the floor and curved around to the ceiling. It was so beautiful to gaze out at the evening lights. The food we ate was wonderful and the people in the restaurant again treated us like family. We are definitely going to recommend this to our friends and family.
November 8, 2015
Rated 4 out of 5 by 2002plat Staff was excellent
The front desk and club lounge staff was excellent - I am sad that I do not remember the name of the front desk agent that checked us in ... she was awesome!!
the club lounge staff was very nice as well - lounge food was OK.
The rooms were older but still in OK shape, but the staff made the stay memorable
November 5, 2015
Rated 4 out of 5 by BLH24 Hotel Staff and Gym Make All the Difference
Very good hotel with several amenities. Convenient location. Delicious food and health club facility. The staff made all the difference, but most positively and notably Michael and Gaby at the Link Cafe.
October 21, 2015
Rated 2 out of 5 by Mark225777777 Terrible food service
The breakfast staff service in the am was really poor... Slow understaffed and they even lost an order and waited 25 min for eggs...
I walked in to dinning room for breakfast and all tables were dirty... And the staff asked if they could help me... I had to tell them I needed a table cleaned... One server was rude and annoyed when asked for coffee... I've stayed there before and was fine.... But this was terrible!
October 17, 2015
Rated 4 out of 5 by Dickie7032 Advertised Amenities not Available
The hotel was good, the staff was good, the room and sleeping conditions good...the bathroom was small... 'as they say if I wanted to change my mind I would have to step outside'.
In the hotel elevator they kept advertising 'Club Floor' but when I asked they indicated that I was not eligible-even with my SPG Card, I don't know why not? My wife and I kept seeing people bring food onto the elevator from the top floor, made us feel left out.
September 11, 2015