Rated 1 out of 5 by scfanatic97 Never Again
Had the worst SPG experience at this hotel. At check-in, Agent was rude - no eye contact, no hello. I came in at 12:30pm and had a meeting at 3pm that I had to get ready for prior. I was told that no rooms were ready and that "check in time is at 3pm"... I said, "okay, understood - I am early, however, I have a meeting, how long do you think it will take to get a room" - to which the Agent said, "sir, check in time is at 3pm"... There were 1,000 better ways to address this, but instead I get a response that I would expect by my local DMV agent. I asked for her Manager. After relaying my experience in detail, I find out the Manager is actually the Food & Beverage Director! He then finds the Front Desk Manager, and at that point - 10 minutes after trying to check in, a room is available.
To make something clear - my experience is not out of the norm for a Motel 6 - but I do expect better treatment being an Ambassador level Platinum guest.
I can forgive a bad customer experience - but the reason I will never come back here has nothing to do with the above - every time a door opened and closed in my hallway I heard a loud bang - my sleep was awful as a result - as doors open and close past mid-night and happen again by 6am. How hard would it be to get door dampeners? Not being able to sleep at a hotel is a deal breaker!.
August 22, 2016
Rated 5 out of 5 by StoneMtn updated Gem at tech center
Warm hospitality and updated property.
July 26, 2016
Rated 2 out of 5 by Larry2015 Ott
Housekeeping staff needs improvement. Beds poorly made, sheets not changed during our 3 night stay. Glasses & cups not clean. Club room service understaffed.
July 19, 2016
Rated 5 out of 5 by Hitched A great hotel!
We stayed at 3 other hotels during our honeymoon, and this was the only one who went above and beyond when they learned we were on our honeymoon. They gave us a free upgrade to their club floor, which was amazing! The location was very convenient, the staff was very friendly, the room was clean, and the club amenities were wonderful. We would highly recommend this hotel. Thanks for making our honeymoon special!
July 10, 2016
Rated 2 out of 5 by wanttobspgsupporter Improvements Underway - Beware
I decided to try the SHERATON Tech Center since I travel here often and stay at another brand.
This was probably a nice hotel at one time.
Beware - renovations underway. With the competition on the Tech Center area it certainly needed updating - which is ongoing. Guests were surprised, I booked through the APP, there were no notes.
The room was ok, the bathroom might be the smallest I have experienced in years. Like others have complained the water was cold or scald.
Beware: I stayed two nights, and each day was a new construction experience with signs taped to walls.
You can't avoid the construction, it is next to the elevators.
The room was not maintained properly, including glasses not replaced.
Beware: A single glass of white wine, in a really poor bar, with no wine menu offered was $17. what a shock. Even NYC is less.
Beware: I upgraded the room to include breakfast, but was billed upon exit and had to call later. Frankly no one should pay for the breakfast considering the construction crew, plastic sheets and quality of the makeshift dining room with horribly dated furniture and no place settings or silverware until you ask multiple times. Breakfast should just be a coupon for all guests as a gesture of thanks for each guests patience.
If you were thinking of relaxing by the pool - rethink it. The pool is a dated area, with tall bare concrete walls and not pleasant.
Maybe I will try again in the future.
I could see that there seems to be some effort underway, but i believe that the hotel has an opportunity to provide surprised
In the meanwhile there are many, many other options in the area I will go back to using.
July 8, 2016
Rated 5 out of 5 by Jcoll0702 Wedding week
Came for a week of wedding festivities. Everything was pretty great. I was a little hindered by the lack of stopper in the bathtub as I have 2 kids under 5. Also the shower seems to only reach 3 temperatures: cold, luke warm and hot. The cafe was nice and the restaurant as well, even though one of the times the server didn't seemed to know anything on the menu and seemed very confused. The staff was very accommodating and the entire hotel was very clean.
July 5, 2016
Rated 3 out of 5 by Travel365 Be Advised
Woke up Monday morning (6/6) to find out the lobby and lobby bar/restaurant is now undergoing remodeling construction and blocked off. This will be ongoing for 4-6 weeks. No prior notification was given to guests, even those of that had been there days/weeks prior. Many employees did not even know.
A makeshift bar has been setup in a big room with tables but not a lot of thought seems to have gone into the operations of it. You would think they would let people know about these things when they impact your stay so much, especially those that stay almost every week.
June 9, 2016
Rated 4 out of 5 by wrxmarcus Great Staff. Room needs sound-proofing
Overall, it was an excellent stay. I have not been to a Sheraton for some time. The staff was very friendly and accommodating. Robert, Andrea, and John were helpful at the front desk. Jerry jumped right up to help when I need something. Michael at Starbucks/food management was extremely friendly. Carrie at the bar was extremely helpful with local information.
If I could make any suggestions, I was surprised at how much I could hear in the adjoining rooms and in the hallway. My room was 718; I could see light from the hallway between the door and the door frame. I could hear the ice maker and people throughout the evening and morning. It did not affect my level of comfort greatly.
May 31, 2016