Rated 4 out of 5 by HB21 Good Resort for relaxation
Though we were not given Starwoods preferred guest room even when the occupancy declined after the weekend, the overall experience was good.
They do need to have more variety in the menu as those staying for more than two days may run out of options. Food quality was very good.
June 1, 2013
Rated 5 out of 5 by SafariBob A Desert Oasis
This hotel celebrates the spirit of the local Gila Indian community. The atmosphere is very relaxing and efficient. The history is even more fascinating. Canal cruise at sunset was delightful. Our room was outstanding! Ate at the Ko'Sin where local dishes enhanced our lunch.
May 7, 2012
Rated 4 out of 5 by Donna50 Excellent staff, lousy room
The full size bed are terrible. You can hear a pin drop in the next room. Shower fixture was possessed. The screen door to our patio was broken. For how much the room cost, I expected better. The staff was excellent, always courteous and smiling and friendly.
April 20, 2014
Rated 3 out of 5 by AnnT This hotel has a great restaurant
Kai - definitely 5 star
Hotel room - more like 3 star with a few things that needed to be fixed, like the showerhead - less than we expected for the price and the Sheraton name
Downstairs bar - poor late afternoon service - inattentive bartender
KoSin breakfast - very good
September 27, 2012
Rated 5 out of 5 by Dawn3750 Awesome retreat in the summer
We enjoyed our peaceful , quiet stay at the Wild Horse Pass Resort. There were many options for activities and the staff was totally on top of everything. We felt like kings at the resort.
It was extremely clean and the food was amazing.
We will be staying again next year!
August 27, 2012
Rated 4 out of 5 by spina Fun... Relaxing... Great Stay-cation!!
The Sheraton Wild Horse Pass is such a great family-friendly hotel! The pool is fun, the atmosphere is relaxing... it's just a great place to go to unwind for a few days!
July 7, 2014
Rated 5 out of 5 by DaveDaveDaveDave The hotel conference staff were exceptional.
Lizzie, Jose, Ben, Larry, everyone—the whole conference staff went out of their way to accommodate our meeting. We accomplished so much because we had their help. The food: unbelievably delicious, and the variety was beyond anyone's expectations. Compliments to the chef.
December 19, 2012
Rated 5 out of 5 by lori747 lovely hotel and setting
This Sheraton was truly a beautiful hotel. The pool area with the mountain views behind were spectacular. It was convenient to discount shopping and gambling and had excellent food and was immaculate.
June 22, 2014
Rated 4 out of 5 by Tono A little confusing
This is a nice resort but it is a bit confusing to manuever through/around. Getting to/from the self park lot can be difficult if you are on the convention center side of the resort. I really did not like the dark colors and decorations and made the hotel feel stuffy.
September 12, 2013
Rated 5 out of 5 Great Weekend!!!
This was my second stay. I love this place and will be back again next month. It has a very peaceful and calming energy to it. All of the staff is very accommodating. I really enjoy the beauty of this place and wish to return monthly for a nice getaway from the city.
August 23, 2012
Rated 4 out of 5 by Raingirl Your senses will come alive.
As soon as one enters this hotel, the senses come alive. The sound of the waterfall as it cascades down the boulders in the main room is soothing. Sunshine streams through the full wall of windows and entices one to venture out toward the pool area. The pool has several sections to accommodate all ages.
While venturing to our room was in a darkened maze-like hallway, the room itself was lovely. The white linen bedding made the room warm and inviting. Nice large windows opened onto a small patio where one can greet the morning with a hot cup of self brewed Starbucks coffee.
Plenty of towels and toiletries filled the bathroom where a deep soaking tub and a separate shower were available. No microwave or refrigerator in the room, but the hotel offers several restaurants with varying menus.
Checking in was easy and staff was friendly. Room service was tasty and delivered within the time quoted.
A must visit is to the spa. Colorful, soothing decor with very professional, personable staff. I will return just to use the spa.
February 20, 2013
Rated 4 out of 5 by MsLynn Room Location
The only issue I had with my stay at this property was the location of our room. It was #3168, the very last room on the wing and next to the exit door; which we could hear slam shut and vibrate in our room frequently as other guests would come in or exit through it.
November 14, 2012
Rated 5 out of 5 by JSykes Peaceful getaway, Soothing seeting
Peaceful getaway, Soothing setting. Great place to relax or rock out with hiking horseback riding, golf, water-slide and drinks by the pool, of course.
The employees are very nice and helpful. From the front desk to the garden maintenance people.
We will be back...
April 29, 2013
Rated 5 out of 5 by Scooteraz Exceeded Expectations
from the moment of arrival the staff were gracious, professional and attentive. especially remarkable was Daniel, in the restaurant for lunch and breakfast. He recalled our party upon return, made sure we needed all required and was excellent with service and humor!
November 1, 2013
Rated 5 out of 5 by Jackson72 Learning Summit
The hotel was great except for the loss of sleep on the first night there because of noisy neighbors. Its isolation may be good for some situations, but it really limits choices for food, drink, and entertainment.
June 12, 2014
Rated 5 out of 5 by AuntieE Beautiful Resort
This was a beautiful resort with with wonderful amenities. Very large pool with a water slide, several whirlpools, great restaurants, miles of hiking trails, beautiful views of the mountains, and an incredible spa. The staff was wonderful. I would definitely return.
January 29, 2013
Rated 3 out of 5 by girlscout35 Beautiful
They stay was great and the room fabulous! The staff is out to lunch so be prepared. Even when you double check the bill or waiting for your luggage or eating at the resturant: the staff--its a mess. I would go back but be prepared. I was expecting better service.
April 23, 2013
Rated 3 out of 5 by franky14 rate hotel
This hotel was infested with mesquitos and did not have a elevator at the end of the floors. You had to take the stairs to the 3rd floor.
They should have built up not out....very long walk to lobby and conference rooms...
June 2, 2014
Rated 4 out of 5 by esuperyc This hotel has great service
Good and fast shuttle bus to outlet. However, the hotel is far away from city downtown. It is not convenient for shopping without a car.
Food is tasty.
The Wi-Fi in the room is awful! The speed is very slow! But the Wi-Fi in the conference room is very fast.
February 18, 2014
Rated 5 out of 5 by Fla41keith AAA Travel Conference
Thanks for making our conference so special at your resort. The staff went beyond expectations and it so worked for what situations came up for me to handle. The service was just outstanding and the facility is beautiful and very well taken care of. THANK YOU.
November 5, 2012
Rated 5 out of 5 by Marvc5 Relaxation
This was the first time that i stayed here and it was dor my wife's 40th birthday celebration, rooms exceeded expectations staff friendly and accomodating, prehistory culrurald relevance everywhere, a great place for romantic getaways and family stay-cations.
June 12, 2012
Rated 2 out of 5 by Cas16 Ms Robins
We have been to this hotel many times in the past and feel the standards have gone down.
The Nachos at the pool are not as good in the past, even my 14 year old said they are using cheap ingredient, not tasty and the chips are cheap tasting...
The bedrooms have less towels, shampoo, and half and half. Found garbage behind our armchair, the seats on the patio were dirty and very dusty, the patio was filthy.
Did not see any boats this time, really missed them, it was an added feature. Cucumber water in the lobby used to be a nice touch. The furniture in the bar is getting really old. Charging $20 extra for use of the facility was annoying and not worth it. The beds in the room seemed smaller, My husband and I were not comfortable. Having free coffee downstairs in the past was really nice, got you out of bed and touring the hotel to see where to eat. The line at the coffee shop too long. Did not feel this time that we got value for what we paid. Staff do not seem very happy....Did not feel like a resort atmosphere as in the past.
July 6, 2013
Rated 5 out of 5 by sunglasses stolen sunglasses
My experince was marred by my loss of my blue Maui Jim sunglasss that I left in my room. I called to report the loss and I did not recieve a call back. I just checked again with no results. Surely you have record of who cleaned the room and could follow up.
February 9, 2013
Rated 4 out of 5 by Vicki1004 Great hotel
The staff was quite friendly and helpful and the rooms were very comfortable! It could have been better if there was wireless internet in guest rooms. Also, would have thought there would be a courtesy shuttle service to the airport at a facility so large.
October 10, 2012
Rated 5 out of 5 by MAwestcoast Great hotel for both business and pleasure
Wow what a great hotel for both business and pleasure! Awesome room, free shuttle to onsite golf courses (if you are a golfer these are both must plays) beautiful grounds, great bellman and super friendly staff. I will stay here the next time I am in town!
May 9, 2013
Rated 4 out of 5 by kelley Loved the experience, excellent service
First time, not the last. Excellent service from the moment I arrived adn I have high customer service expectations. Nice rooms, pleanty of room at the pool. Dinner in the casual dining room was excellent and exceeded our expectations. Like the location
April 23, 2013
Rated 4 out of 5 by Rick57 Very Good Stay
The stay was very good. My only problem was with the shuttle to and from the casino. It was inadequate given the volume of riders and the every 15 minute wait exceeded half an hour.
The facilities and food were excellent and the staff was attentive.
April 8, 2013
Rated 2 out of 5 by DesertRoamer This hotel needs to re-evaluate itself
20.00 resort fee per day for wireless access that isn't very good, I gave up and used my 4G directly. 1.00 per bottle for drinking water in your room? Quit nickel and diming us to death, charge us what it takes to run your hotel quit the bogus fees.
May 24, 2013
Rated 4 out of 5 by WaitingforDinner Good Stay but Bad Dining Experience
This hotel is fantastic and a great facility but my dining experiences were marred by the fact that it took over an hour for our food to be served once ordered. The restaurant was almost empty and there was no excuse for the long wait.
April 12, 2014
Rated 5 out of 5 by jen8114 Wonderful resort & staff!
We really enjoyed our stay at the Wild Horse resort, the staff really went above and beyond and they were always willing to pleasantly help our whole family. It is one of our favorite resorts! We had a great time on the boat ride and at Rawhide!
September 24, 2012