Rated 5 out of 5 by Jimmy33 Shuttle
Shuttle was operating with a 40 minute wait. We ended up asking for a late checkout since we wanted to have lunch at the casino which was granted to 2:30 which made things perfect. Found out later that there was a disabled passenger in the previous shuttle that left which delayed things. Completely understandable of course but it was nice that the front desk accomodated us for 30 extra minutes so we could make it back from lunch and start packing up to check out. Very nice.
August 11, 2013
Rated 5 out of 5 by Cosmo3188 Amazing hotel and staff
Exceeded our expectations! Staff was friendly and helpful. Hotel was beautiful, clean and well manicured.
November 11, 2013
Rated 3 out of 5 by WildHorsePassenger No Spa Needed
I joked with my party at the resort I should have checked-in from Tucson and walked to my room it would have been closer than from the lobby. My wife enjoys spa treatments when resoting, however, because of the location of the spa a free-standing building not even connected to the resort and at the opposite end of the property it was not an option. The room was very nice, the staff was pleasant & helpful, the Kai restaurant is very special but the layout of the resort is unacceptable,
December 15, 2011
Rated 3 out of 5 by Tish12 Stay was average
When we checked in I was given the option of free internet, drink voucher and something else, as a gold member, when checking out I was charged for 2 days for internet. While sitting in the bar area for happy hour, the staff acted as if we were bothering her. Order "Kobe" Sliders, when received they were under cooked, called staff over, her response "kobe" is cooked that way, that's how we do it here. After a few moments she finally took them back..She was very rude ended up finishing and having drinks in room. Went to breakfast on Sunday, asked to sit outside, after a few minutes of the hostess walking around looking, (although there were tables outside) was given one by a window. Although by your request not to mention competitiors there is a reason why we continue to stay and are platium members over there.
March 4, 2013
Rated 5 out of 5 by JanH I love this resort!
This is a fabulous resort that I cannot say enough about. The rooms are extremely comfortable and quiet. However, I do wish that they had refrigerators in the rooms. I love that they pipe Native American music throughout the property. It is so soothing and pretty. The staff has always been more than accomodating and seem to genuinely care about their guest's needs. It is also located near numerous shopping and dining choices. I can't wait until the next time I can stay here.
September 10, 2012
Rated 5 out of 5 by mmm35 Great Property
This was a fantastic hotel, a little out in the middle of nowhere, but a great place. Great pool area, really nice room -- we had the executive suite which was a two room with a king bed, sofa area, dining table and two balconies, and a huge shower stall with two showerheads and a separate bath tub, with wall to shut off bathing area from toilet and sink area. Shuttle was a little slow. And our bathroom smelled a little of urine --hopefully cleaning the floor will help.
March 24, 2013
Rated 3 out of 5 by MrBill1 Our First Stay
Our first stay and for the most part we were impressed with the hotel and grounds. However, our bathroom had a bad odor to it, sulfer or rotten egg smell. The smell was so prevelant that we had to keep the door closed in order to sleep. We did speak to Management so that they may address the issue for the next guest(s). The staff offered us a free movie for the inconvenience only. We would love to return. However, we expected a bit more for a hotel with its reputation.
January 21, 2013
Rated 4 out of 5 by briguy65 A bit disappointed . . .
I am relatively new to the SPG Family; and was expecting my stay at the Star Pass Resort in Phoenix to be incredible. It was instead, okay. The rooms were a bit dated - and never once did I receive refills on shampoo, shower gel, or bar soap. I never once had my mini bar refreshed; and I never felt the room was entirely clean. The pillows on the bed had the sharp end of the feathers poking through the pillow cases - and for what I paid each night the room was small - and again needed updating. The restaurant on property - Kai; is the best I have EVER been to - and I travel often. The registration area is configured oddly - too small - and awkward. The pool was very nice - and the pool bar was fun and friendly.
I am sorry to have a so-so review - but for the cost of that resort - things need to be better. Thank you.
January 20, 2013
Rated 3 out of 5 by MO1977 Beautiful Hotel
This hotel is beautiful. They pool is excellent, as is the service. I like that they don't have a life guard at the slide to be a jerk about going down the slide. The only issue I had was the walking. They put us in a room as far away from the elevators or a fire exit as possible. My mother has trouble walking so it was very inconvenient. I probably could have asked for a closer room if I had known it was a maze to find the dang room.
August 26, 2013
Rated 4 out of 5 by Buck Uncaring staff
I visiited the hotel on business. I was put in a room on the first floor. The first day I discovered that my room got no cell coverage and no wi-fi for internet usage. I informed the satff and they said they would have an engineer look into it. Nothing was done to correct it and I was not offered another room. I could not make calls or use my laptop in my room. This was a huge annoyance as I need to answer email and make calls at night. The staff did not seem to care.
March 10, 2013
Rated 4 out of 5 by travelguest42 limited dining options
The resort it self was in a beautiful setting. The pool was wonderful and the building beautiful., But there are extremely limited dining and social options for being so far removed from the general area. Especially given the conference facility. It was difficult to find ways to "entertain" clients for more than an evening or so on property. The TVs in the only "bar" area were fuzzy and barely worked for sporting events. And the menu after 9 was basically nonexistent.
October 12, 2012
Rated 4 out of 5 by Illinoisvisitor257 Pleasant resort
My family (wife plus 2 kids ages 5 & 7) stayed here for 5 nights. We really enjoyed our stay. We started in a standard 2 bed room with a pool side view. We were able to upgrade on night 3 to a deluxe suite with a mountain/pool side view. The staff helped us move all of our belongings to the new room. The suite was great, it was 2 -2.5 times larger with a huge bathroom. We found the rooms to be clean, comfortable and very nice. Previous reviewers have complained about the high price of room service. HELLO, you are at a resort. If you want cheap food and cheap service go find one of those discount chain hotels. I only have 2 negatives to report. There is a mandatory daily resort fee that covers Wifi service. Well the Wifi service never worked for us until the last day when the resort was pretty empty. The second negative item was the heaters were only working for 2 of the 4 pools. These are not deal killers for us. We enjoyed ourselves so much we would definately return.
October 15, 2013
Rated 4 out of 5 by Bevmo Nice location
I have stayed at this resort 3 times now. My reflection of stars is no good as far as the use of the work out facilities. Being a spg member and a hotel guest is sufficient in my book to NOT be charged @ 20.00 a day per guest. Im disappointed in the staff and the management team in not doing something about coplimentary gym privledges. Im not a satisfied customer as i have a real problem with 40.00 for 2 people to be using a gym facility for two hours or less.
September 15, 2012
Rated 3 out of 5 by Norm Lots of possibilities
We have stayed at this hotel 3 times over the last six years. First time was great, second was good, last week was a disappointment (4-2013). Service when we got there at the downstairs restaurant was slow. Service around the pool was terrible. They was not enough servers on site. The hotel is now looking somewhat worn. If you measure a hotel by stars, this hotel was a four star and now is a three. Great location, just hate to see the place going downhill.
April 14, 2013
Rated 4 out of 5 by RustyWar1 Nice place but out of the way
The hotel is nice once you get accustomed to the odd layout. I was on the first level and had to go outside to get to the conference center first floor. I did this instead of going to the elevator up to the third floor, going to the lobby, then an elevator down to the first floor of the conference center. In addition, the signage for self parking is a bit confusing, not clearly identifying the entrance to the hotel. Overall very clean and the staff helpful.
January 22, 2013
Rated 1 out of 5 by prettyfly17 Dizziness
I think my experience from the very beginning was horrible, first off I didn't realize this hotel was off from the actual casino, when I made my reservation the specialist didn't clarify w/ me that you have to take a shuttle to the casino, very upset I didn't realize there is a hotel casino connnected w/ wild horse pass and this one but wish I would have clarifie. The room it self was nice however oh my gosh finding it is HORRIBLE so many hall ways!!!
January 3, 2013
Rated 5 out of 5 by EszH COST conference
This hotel is on beautiful grounds with pools and walking trails. Staff was friendly, attentive and helpful. The room was kept very clean.
October 28, 2013
Rated 5 out of 5 by 2years Anniversary
Loved the room & staff was friendly! Thank you for a wonderful stay!
October 31, 2013
Rated 4 out of 5 by ChrisP Average: Stay- Away during Spring Break
The Hotel was nice and suite was comfortable. Food was very good and poolside staff / front desk were excellent. However, hotel was clearly understaffed; poorly set up for the spring break crowd. Pool chairs/towels and water stations were scarce; our room was never cleaned until after 4pm, and minimum cleaning performed (left full garbage, insufficient towels, no bedding for sofa, no coffee refill...). Tennis hours were poor. Not SPG standards
April 1, 2013
Rated 4 out of 5 by JagsFan Great get away only 20 minutes from the airport
This is the second time I have stayed at the Wild Horse property; both for work related travel.
The property is set back away from the busy city life, with great areas for relaxation, outdoor activities (golf), or a spa visitation.
I found the rooms to be the typical comfort level of a resort-style Starwood property, with staff more than willing to assist your needs. While not over the top plush, it strikes a great balance of price and value.
October 10, 2012
Rated 4 out of 5 by Nikki5772 Beautiful View
This resort was nice the view was exceptional, the staff very friendly and ready to please. I have stayed here a couple of times and I think that I will pass on staying in the summer, the hallways are just to hot and muggy and the rooms don't get as cool as we want them. I stayed in the suite and expected a little more, but overall it was nice. When I booked this room the reservation people told me something different then the hotel provided.
September 11, 2012
Rated 5 out of 5 by kander115 Amazing Experience
I have to say what an amazing job Erin at the Spa did. She could tell my friend and I had a nice time but were not completely satisfied. She went the extra mile and made sure we were extremely happy.
Also I can't remember the Bartenders name in the lobby bar (actually below the lobby) she made me her signature martini which was phenomenal and made special accommodations for my Gluten free diet. She deserves a huge thumbs up
July 16, 2013
Rated 4 out of 5 by 88rebos Wild Horse Pass May 2013
We have been coming back to this resort for ten years. We love the ambiance and the Native American themes that embody the experience.
The staff was extremely attentive to our needs from the time we checked in until we checked out 8 days later. I never tire hearing thank you, my pleasure.
The only constructive feedback I would offer has to do with noise in the hallways when wedding type events are held at the hotel. We were on a SPG Preferred floor and were subjected to rowdy drunken wedding party guests on our first (Sat.) night. I might suggest that the security team be a little more proactive, policing the halls from time to time to head off hallway partying after events. The guests shouldn't have to call down to the desk multiple times after midnight to get the noise to stop.
Having said that, the balance of the week was lovely and we will be back.
May 20, 2013
Rated 5 out of 5 by Bobplu49 Relaxing
Our stay was very relaxing.We enjoyed the nature trail and we spent two days enjoying the Aji Spa,the pool area was very tranquil and the cold plunge pool left me born again.
October 21, 2013
Rated 4 out of 5 by Gman5 Peaceful Hotel
I was at the hotel on a business trip with a few extra days for R&R. Overall, I had a good stay. I enjoyed the tranquility of the hotel. Our only challenges were housekeeping. Housekeeping came to our room two times and just walked in without knocking or acknowledging themselves prior to walking in. Other than that, everything else was good (except the cool weather!). Great location for a girls weekend (once the outlet mall opens up).
March 13, 2013
Rated 4 out of 5 by Moppy56 Corporate breakfast
Conference breakfasts for PSA Convention was embarrassingly terrible. However, the pleasant staff made up for it quite well.
October 23, 2013
Rated 4 out of 5 by JSF17 Poor service
This trip was basically ruined by a la k of communication. You have a destination restaurant that I booked months ahead. Your management chose to close it for a staff recognition dinner. I got a note with a mention of the closure without recognition of a confirmed reservation. No return calls or emails and I had to wait to talk to the Restaurant Mgr the night before after getting another confirmation. Extremely un professional .
January 4, 2013
Rated 3 out of 5 by kwaldo Dirty sheets
Disappointed that one of the beds in my room was dirty, the sheets had clearly not been changed from the prior guests! Hair, stains, other items made that clear.
Staff was very nice, however not one mentioned my being a starwood preferred guest, which normally is mentioned at check in. Fee for fitness center use was outrageously high for a one night stay.
Overall stay was just very average. I expected more from this resort.
September 2, 2012
Rated 5 out of 5 by Kelly5 Thanksgiving Vacation
I have stayed here before since they have accessible rooms on the 1st floor with roll in showers and joining rooms. when I called for reservations I had a very complicated request for two rooms for different lengths of stay, one accessible, one not accessible. I was certain they would not book it correctly and I would have to deal with it when I arrived. However, they did an excellent job the first time-no changes necessary.
December 1, 2012
Rated 2 out of 5 by RBMA Customer Service lacking
Stay October 4-9. Arrived at 11pm, no one at the front door to help with bags. Found a roach in the room. All 3 pools were to cold to use. Response form the front desk was" we turn the heaters on next week" One Hot tub to hot, the other to cold. Told the boat to wild horse starts at noon on sunday. 4 calls and 45min later told by hotel employee they made a mistake. Manager refused to provide dinner for two because of mistake
October 12, 2012