Sheraton Wild Horse Pass Resort & Spa

  • 5594 W Wild Horse Pass Blvd
  • Chandler,
  • Arizona
  • 85226
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 431 reviewers.
Rated 4 out of 5 by Staff Is Excellent The staff was incredibly nice, especially the food servers. It would have been helpful to have a refrigerator in the room. Lunch and dinner were okay, but it would have been nice if there had been some healthier options. I loved the water slide! The interpretive trail was great for running and hiking. The tennis pro was excellent! June 29, 2014
Rated 5 out of 5 by Resort was very lovely We had a wonderful stay, however, there was a lot of confusion throughout the resort in regards to the package that we got, the $100 food/beverage credit and $100 spa credit. It would have been nice if that was better explained to us as well as the spa and resort in general. Also, when we first arrived, we went to the casino thinking that is where we were staying, so it would have been good if once we made our reservations, they would have explained to us where the resort was. August 19, 2013
Rated 3 out of 5 by Nice Resort, Amenities, Staff The staff, amenities and resort were all very nice. We have been gold members for several years and was disappointed to see that friends of ours staying at the same time with no status were upgraded to a suite. Also, the rooms (4160) A/C would keep going back to 72+ degrees and blow out hot air. It was 110 outside and this was very disruptive to our sleep at night and relaxation during the day. We called the front desk and they told us to turn it to low...that didn't work. June 28, 2012
Rated 5 out of 5 by Great place to relax From the minute we pulled up to valet the resort had a relaxing feel to it. Valet, bell service, and front desk were all professional and willing to assist or direct us with anything we needed. Due to our SPG status we received a free upgrade to an available room with a great view of the mountains. The lounge was a relaxing spot to grab a drink and an appitizer. The pool looks amazing however due to the cold weather during our stay we did not get to take advantage of it. January 3, 2013
Rated 5 out of 5 by GFWC Convention in Chandler We had a fabulous time at the Sheraton Wild Horse Pass, Resort & Spa. This was the convention hotel for the GFWC International Convention for this year. We had tours of the Grand Canyon and Sedona, as well as doing volunteer service for the empty pet bowl shelter and touring the Heard Museum. It was an excellent learning experience, and it was a great deal of fun. The staff provided top notch service. June 26, 2014
Rated 5 out of 5 by Fantastic hidden gem, stellar staff As local guests, we came here on a whim, and were pleasantly surprised by the great rate. The grounds were lovely, and the drive back was pleasant as we'd expected it to be closer to the freeway. To be recognized as a starwood preferred guest too, without registering as such online, was such a nice touch. The valet and front desk staff were incredibly friendly, but I have to mention a standout. Matt, the head afternoon bartender poolside, was incredible. Friendly, outgoing, pleasant although working in very hot conditions-this is what Sheraton customer service training should look like. Thanks, Matt for both making our afternoon at the pool awesome but assisting me in finding my sunglasses later on in the day! Our experiences poolside will ensure that we'll be back, most likely this month. Thanks for the great staycay, guys! August 19, 2013
Rated 5 out of 5 by Wonderful resort..... This was such a surprise to me! The hotel was lovely, staff superb, food excellent and quality was outstanding! I would definitely return to this location. It was a wonderful destination and a most memorable stay! Kudos to all involved in making this the place to be! June 29, 2014
Rated 3 out of 5 by Hotel Was Average The Staff were very friendly and helpful which was great as I had never been to that area before. The room was very clean and you could not hear your neighbors which I appreciated. The layout of the hotel is horrible. It takes at least 15 minutes to get from one end of the hotel to the other, where the main parking lot is. The maps provided were not informative so it is easy to get lost. The room key to get into the building from the outside did not open any of the doors, once they became locked, even though the information posted said it would. Although not necessary, it would have been convenient to have a fridge in the room. There were several times we ordered room service, were unable to finish our food, and had to throw it away due to not being able to keep it refrigerated. I don't believe the hotel is worth the price I paid to stay there. November 25, 2013
Rated 5 out of 5 by Great Resort Great Resort, extreme relaxation place!! July 1, 2014
Rated 3 out of 5 by Classless Kansas State My wife and I had the pleasure of rooming next to the Kansas State Football team the night after they won a bowl game. You would think that hotel management would place a rowdy team in their own section of the hotel, even if it were just for security purposes. When I asked the team members to quiet down they threatened me, so I called security. The noise didn't stop. I expect more out of Starwood. January 2, 2014
Rated 5 out of 5 by I love this hotel!!!!!!!! My family and I have stayed here at least 5 different visits to AZ. We LOVE This hotel. The property is amazing and the staff is awesome! I travel about 90% of the year for work and this is my favorite hotel in the country! March 28, 2014
Rated 1 out of 5 by Sheraton tossed my new sweaters I opted green, i.e., no room cleaning. Nonetheless, cleaners showed up. Unfortunately, I was jet-lagged and half asleep at the time, and therefore did not notice that they mistakenly took a shopping bag for garbage. I reported it the next morning. Reception made a report and security was very kind. Both promised me that I would hear back from you. But, despite reminder email, I have heard absolutely nothing. November 1, 2013
Rated 5 out of 5 by Great Food, Great Fun, Great Sleep! We can always count on the Sheraton and Starwood Properties to deliver. The people, the ambiance and the rooms are always wonderful. June 29, 2014
Rated 5 out of 5 by awesome hotel but problems need fixed I will start by saying this resort is beautiful and the staff is excellent. I was not a star preferred member, but on check-in I was signed up and told I would receive the bonus points for my three day stay. I have no points anywhere. I also took the stay two days and receive the third day free. This was great until checkout where they tried to charge for meals instead of the $100 resort credit. Took some time to straighten this out. Also choose the green cleaning and this service needs to be fixed upon check-in and take the charge off the bill at the end of the stay. I also think the resort charge of $20 a day is wrong and unnecessary. You make enough in fees that you do not have to charge this fee supposedly for internet access. What else is it for? The food is good. I would like to see more info on the golf courses and deals there, if this is part of the resort. The pools were freezing which would be nice in the summer heat, but not in the seventies or low eighties. I would return again and plan on it, but I would like my credits and more info on the upgrades. The food at the golf course was wonderful and the Indian flute player telling stories out by the bonfire was awesome. More of the tribe stories need to be included at this resort April 9, 2014
Rated 5 out of 5 by This hotel was exceptional. The hotel was exceptional. Pride in the Indian community was evident and the views were amazing. The staff was attentive, food delicious. June 29, 2014
Rated 3 out of 5 by Not for young kids First the facility is outstanding, clean and the service and food is great. The pool area is well maintained and pretty, the lobby has internet and a bar and right outside the lobby is a sitting area with a lot of chairs and a fire pit. Very nice. My one and only advice...this is not a facility if you have young children. The ONLY thing for kids to do is swim. There is no children area for the kids to go to get out of the sun. My 10 year old swam for four hours and wanted to just do something else and theres nothing. No ping pong table, no basketball, no board games, no video room...I am not kidding when I say that he sat in the lobby on his Ipod for hours each day to just escape the sun and heat. He LOVED the pool but any kid will get tired of swimming after a few hours. This should be advertised as a business resort or adult families only unless they want to invest in some children amusement. There is a Sheridan club on the the premises but its a small dark room with games and an xbox but you cannot access it unless you pay for babysitting (my son is 10 and we were at the pool, no need for babysitting) AND you need to sign up 24 hours in advance and pay $70 for the day????Really? My advice to Sheraton would be to give the manager $1500 and tell him to go to Walmart and purchase 10 board games, a WII system and TV, a ping pong table for the pool area and a basket ball net. For a minimum investment you could have an AWESOME family resort that families would recommend to eachother. Sorry but I would not tell my friends to go here with their young kids. Without young kids YES absolutely...it was a well run, clean, friendly and beautiful resort.v The other item to mention is that we were charged a $20 resort fee everyday...for what? Internet? All hotels have internet these days? There was a tennis court...so $20 per day for a tennis court (we dont play tennis)...there is a spa but you cant sit at that pool, its an additional $20 if you are not having a treatment! Fitness center? Really a $20 resort fee for a workout center? Almost all the hotels/resorts we stay at these days have a fitness center, free breakfast, basketball courts and free parking and DO NOT charge a resort fee. Its ridiculous!! April 28, 2014
Rated 3 out of 5 by Disappointing, not a great value I checked in late and found a pair of dirty underwear in the bathroom and pretzels on the floor. I was too tired to deal with it that night. I indicated that I did not need fresh linens each day, but at most hotels they will still take out the trash and straigten up. Nope, had to take out my own trash, clean up the pretzels, etc. I was pretty busy, so thankfully did not spend much time at the hotel. April 26, 2012
Rated 5 out of 5 by All around wonderful experience The hotel is beautiful, set in an oasis in the desert. My daughter loved the pool with a great water slide. My wife loved the spa and relaxing by the pool. I enjoyed the challenging well manicured golf course and the nearby South Mountain Park for its many scenic and moderately difficult hikes. The hotel is also close to Rawhide western town which has been an annual favorite of ours for many years. April 15, 2013
Rated 5 out of 5 by The most sumptuous hotel - EVER I have traveled around the globe, and have stayed in hundreds of hotels, resorts, B&Bs, etc., by far the Wild Horse Resort and Spa exceeds all of these facilities in every area. The appearance was captivating, the service was beyond belief, and the setting was breathtaking. IF anyone has to stay in the Phoenix area - you have no choice but to stay at this establishment - YOU WILL NOT REGRET IT. January 6, 2013
Rated 1 out of 5 by slipping service I've stayed at this hotel before, and I remember it being much better than this time. Here is our story: We call 2 days prior to be sure that a crib would be available for our 8 month old child. We were assured there would be one waiting in our room at arrival. We arrive at hotel and check in. We ask again about the crib and are advised that it is in the room, "and if it is not, just dial the desk". We get to room and no crib. We call and are curtly advised that they are given out on a "first come, first served" basis, and that they were all spoken for. We advised them that it is a safety issue to have an infant (who can crawl) sleep on a bed. They advised us to put towels around the child. Despite explaining that they promised to have a crib for us, they repeated the same thing over and over. I decided to go down to the front desk and have a nice unsettling confrontation with the staff. I asked for the hotel manager. After a few minutes of this sort of enjoyable hostility (to start off a vacation), a crib miraculously appears. They send it up to our room. Great way to start off a vacation. Then we got a taste of the service at the hotel. I was there for the Bondurant School of racing, so I was gone most of the first 3 days. My wife was complaining to me of the slow or non-existent service. I checked for myself. At poolside, we timed the time needed to have a server approach you after you "put up your flag". The 3 days we were at the pool it averaged 50 minutes. Just to take the initial order. Then it was 45 minutes to receive the order. On one particular day, we went to the restaurant to find out where the food went. (it was over an hour that day) and were standing in a line of people complaining to a manager. Not very good. And not up to any "resort" standards I a have experienced. Other issues involve the fact that there is only one set of elevators. The hotel had been expanded in the past and no new ones were added. You need to walk just under a quarter of a mile to get out of your room, go down 300 feet of hallway, take elevator, go down another 300 feet of hallway, and then take a door outside. I am young and can make the walk. My elderly mother could not. We checked her in a the Casino hotel instead. Overall, this hotel needs starwood to send some people in and get them squared away. The saving grace of the hotel is excellent food. No complaints at all in that area! April 28, 2014
Rated 5 out of 5 by Perfect Resort for and occasion As a frequent guest at this hotel we thought it only fitting to celebrate our 25th anniversary there with family and friends. The experience definitely met our expectation from the front desk where Linda greeted us to the Lobby Lounge where Julia was our server. The entire staff is truly outstanding. We will definitely continue to plan events at the Resort and look forward to our next stay. June 19, 2012
Rated 5 out of 5 by Great Resort for extended stay in area We frequent this resort often but typically for 1-3 days, this stay was 3 weeks. The resort has great dining, pools, lobby lounge, etc and is close to many other destinations: casino, restaurants, ball games, etc. but the one aspect that keeps us coming back is the fantastic staff. Ask for Linda or Maria at front desk and see Nikki or Annalyse at lobby lounge for outstanding service. August 18, 2013
Rated 5 out of 5 by Love this Resort! The only suggestion I would make, especially for a conference, is to have the downstairs restaurant be open more hours. June 28, 2014
Rated 5 out of 5 by A+ Staff The members of the staff at every level of this hotel are the most caring, helpful individuals - nothing is too complicated or too hard or too inconvenient for them to take care of so that the guest is happy. June 27, 2014
Rated 5 out of 5 by Peaceful The Sheraton Wild Horse Pass Resort & Spa is a treasure in the desert. The valet guys were awesome, the front desk staff welcoming and guest services patient as they handled all the needs of a mom traveling alone. I felt well taken care of and able to relax. But one would be hard pressed not to. every inch of the resort oozes peace. We're already plotting our return. :) September 23, 2013
Rated 2 out of 5 by Restaurants The restaurant at this location is completely unacceptable. I honestly believe that I would have experienced better food at Qdoba or Taco Bell as I did at Ko'Sin and the prices are outrageous. Some but not all of the staff seemed completely uninterested in providing any customer service. Major changes are needed at this resort in particular within the restaurants. November 2, 2012
Rated 5 out of 5 by Woderful accommendations and recreational events The experience at this resort was excellent. The staff were extremely polite and very efficient. The resort had wonderful conference rooms and facilities for the GFW C International Convention. A wonderful visit to AZ. June 26, 2014
Rated 5 out of 5 by Sheraton Wild Horse Pass The staff was exceptional in all areas. I was there to work, so was not able to enjoy all the amenities. It really is a beautiful facility. The only area that was different this year than last year, was there was only 1 bar of soap and shower gel. The bed was comfortable and I slept well. Also since we were putting on a conference, I felt that the conference center was not easy for our older attendees to reach easily and the front desk did not know where to send our people. June 16, 2014
Rated 5 out of 5 by Wow! What a great hotel. I attended a GFWC International Convention here and it was a wonderful experience. Good food, excellent staff responses, couldn't have imagined anything better than our stay at this Hotel. June 26, 2014
Rated 4 out of 5 by Love the Southwest feel This is a reasonable hotel for a spa and resort. The pool is nice and the staff was attentive and highly professional. June 27, 2014
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