Rated 4 out of 5 by Avisitor001 Consistently good
Having stayed at this hotel throughout the past few years, I've always been impressed with the service. The location is great & I wish that I had more time to use all the available facilities & activites.
June 14, 2013
Rated 4 out of 5 by rahfj Best One night stay
This is for the price, absolutely the best place to stay and relax. The layout is stunning, the service was exceptional, and whether it was for our one night or longer, I would so enjoy a whole week here.
July 3, 2012
Rated 5 out of 5 by SeaGal Desert Oasis
From the lobby to the conference/meeting areas, the hotel is a visual delight, showcasing beautiful Native American art. The guest rooms are designed for comfort....well appointed, quiet, and relaxing.
March 7, 2013
Rated 4 out of 5 by MSUAlum So so
Room wasn't ready when I checked in.
SPG perks were minimal, if any?
Bathtub in room never had hot water.
No refrigerator in the room, other than the packed minibar.
Staff was mostly great, otherwise.
January 3, 2013
Rated 4 out of 5 by aztravelers Proffesional staff.
We went in the middle of the summer, down time for hotel in Phoenix, AZ. Staff was helpful and friendly. From Restaurant staff, Spa staff and house keeping were all great, even being their slow time.
July 30, 2013
Rated 5 out of 5 by sullivan322 Amazing place to stay!
Although I was at the resort for a business event, I found it to be very relaxing. It was super clean, quiet and staff was extremely helpful in all situations. The resort is beautiful inside and out.
May 24, 2013
Rated 5 out of 5 by clzdesigns55 CDI Escape2012
We had a lovely and relaxing time at our conference. Food & service great! Organization by the hotel staff for our conference was also great. Complimentary shuttle service to the Casino was terrific.
September 19, 2012
Rated 5 out of 5 by Day12 WOW what a great place!!
The room was very comfortable, the location was great the veiw outstanding and can't say enough about the pool area and staff. The food was really wonderful. Everything you could need in one place.
September 5, 2012
Rated 4 out of 5 by NHCentral Average
In Arizona there is competition. I feel that for a "resort" this should be well above the average hotel. Things like spa / fitness hours, wi-fi, good AC should be excellent, they were below par.
July 25, 2012
Rated 5 out of 5 by Dash Beautiful location
Great views of the desert and mountains, great golf courses. Really enjoyed Rawhide, western town had a great dinner!
Your Concierge staff did a great job setting reservations during our stay.
March 21, 2013
Rated 2 out of 5 by Joe01 Wedding night
We arrived around 11:30pm and there was no one at the front desk. We had to wait several minutes for someone to come. and we were gioven a room that was not clean; the bathroom was very dirty.
October 1, 2012
Rated 5 out of 5 by chrissyd This hotel is the absolute best.
This is my second time staying on this property and each time the experience was fabulous. As an Arizona resident this will be the "Staycation" hotel next summer.
Thanks for a great hotel.
October 30, 2012
Rated 3 out of 5 by berlydallas Comfortable rooms, but Pool area a huge disappointment
This was the second time we stayed at the hotel and we returned because of our first experience being so fantastic. I have to say that I felt like because it was the off season it was not staffed properly. There was a room service tray that sat outside the room across from us for two days. Every morning the pool had lot of dirty towels, beer mugs, glasses and pitchers by them. Even when we used the pool later in the morning it was still filled with dirty dishes and towels from the day before. The other feedback I would like to give is that the seating in the Ko-Sin restaurant is so uncomfortable. The booth seating and chairs are really hard to sit in. I was also surprised there was a charge to use the gym as most resorts of this standard have a gym for their guest to use at no charge. Bed and rooms were comfortable. We did have a nice meal at Kai one evening with our friends which was the highlight of our stay. I wouldn't mind staying again as it is a unique location and being a Sheraton I know that they can make the improvements needed, but I wouldn't recommend to anyone at the current condition.
July 22, 2013
Rated 3 out of 5 by Bill1010 Overall Hotel is very nice.
The cleanliness of the main hallways/common area was less than impressive. Was there for 4 days and the hallways were never vacuumed during the stay. The staff was friendly and helpful.
August 3, 2013
Rated 5 out of 5 by Horse Beautiful resort
Beautiful resort. Great facilities. Our 3rd stay. Rooms are great and nice views. Enjoy fitness area and the spa. Nice to have quiet pool. Atmosphere is more adult like, which we prefer.
April 1, 2013
Rated 5 out of 5 by Bobplu49 Relaxing
Our stay was very relaxing.We enjoyed the nature trail and we spent two days enjoying the Aji Spa,the pool area was very tranquil and the cold plunge pool left me born again.
October 21, 2013
Rated 5 out of 5 by Binka Love this place
I cant wait to go back.This place was so beautiful inside and out. All the employees and I mean ALL the employees were really hospitable. Dont forget to ride the little boat they have.
September 23, 2012
Rated 5 out of 5 by mtodd54 The Staff was Amazing!
Everyone at the resort was amazingly friendly. When traveling on business around the holidays, it's tough being away from home. The friendliness goes a long way in my book. Thank you!
December 20, 2012
Rated 3 out of 5 by Getaway5 Small rooms
The view was beautiful, and the staff was polite and helpful, however I was a little disappointed with the size of the room, and more disappointed with the size of the bathtub.
December 22, 2012
Rated 3 out of 5 by Larry63 Housekeeping needs improvement
The room was very nice and front desk personnel were helpful. The facility was very nice as well. But I did not find a book in the room telling me what the hotel services were. Strike #1. I was only in the hotel for 2 nights, but did not get my room cleaned on the one full day I was in the hotel. BIG strike #2. Housekeeping did not even knock on the door while I was there during the day to ask to clean the room. So I had no clean bath towels and no clean wash rags the second night. Inexcusable!! And all I got from the front desk when I reported it was "Sorry. Can I send up clean towels?" This was at 11PM at night. I just wanted to leave! At checkout, all I got was "We'll report the discrepancy. Sorry" Strike #3. There is also a $20 a day service fee for a shuttle service, fitness center and internet fee. Don't use the services? You still have to pay..can't get it waived. I tried. Strike #4. I don't visit the Phoenix area very often to visit my children and I thought this would be a nice change from my usual travel hotels, but I would not stay at this hotel again with this kind of service and the extra charges.
June 16, 2013
Rated 4 out of 5 by 2travel This hotel is a great getaway from electronics
Beautiful golf course, pool and amazing spa areas. A great getaway from your electonic devices. Conference/ballroom food service was great--exceptional and delicious.
September 18, 2012
Rated 4 out of 5 by steve Very Nice setting
Clean and neat rooms, pool area was also wonderful. The hotel restaurants are very expensive so we ended up eating out at a near by shopping area off the 10 freeway.
April 15, 2013
Rated 3 out of 5 by Desertrat1 Hotel is an oasis that hasn't reached its full potential
Grounds and facilities were well kept and clean. Food at conference center was sub-par in quality. Staff at the conference center seemed put off by simple requests.
November 5, 2012
Rated 4 out of 5 by whyneedanickname Decent
The pool is below expectation. Pools could be cleaner. Good product but a bit over priced for June in Phx. Staff very friendly, probably the highlight of the stay.
June 19, 2013
Rated 4 out of 5 by Ajaks great overall resort and spa
Awesome location for rest and relaxation as well as great facilities for business meeting and conferences. Woudl highly recommend for medium size group meetings.
December 12, 2012
Rated 5 out of 5 by SHRMTrvlr This hotel is an excellent conference facility.
The rooms were attractive and comfortable. The staff was very responsive. The food was interesting and excellent. The price was reasonable for a resort location.
September 4, 2012
Rated 3 out of 5 by smh55 More Management Needed
Front desk staff need to be trained on ECO green program. Very confusing with the card in room which says to put on door the night you don't want room cleaned .
April 2, 2013
Rated 3 out of 5 by Shar13 This hotel has great features.
I would have preferred to know when I checked in that the house keeping services and bell staff automatically received a gratituty instead of at checkout..
August 29, 2012
Rated 5 out of 5 by Peggy Lovely, peaceful getaway
This is my favorite hotel in the Phoenix area.
The staff are friendly and helpful and my room was QUIET and looked out over the golf course and mountains.
March 25, 2013
Rated 5 out of 5 by EszH COST conference
This hotel is on beautiful grounds with pools and walking trails. Staff was friendly, attentive and helpful. The room was kept very clean.
October 28, 2013